Guest reviews
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All Reviews
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Couples
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Families
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Solo
Overall Rating
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8.8 "Good value."10.0 "100% were
happy with the price of the breakfast ." -
7.9 "Good service."8.3 "83% found the
staff to be very friendly ." 8.7 "87% werehappy with the shuttle service ." 7.5 "75% thought theservice was very professional ." 8.3 "Management was excellent , said 83%." -
7.8 "Good breakfast."10.0 "100% were
happy with the price of the breakfast ." -
7.6 "Good location."9.8 "
Good access to the airport , said 98%." 7.3 "73%liked the proximity to shopping ." 9.5 "95% thought it waseasy to get to the train station ." 7.5 "City centre within easy reach , said 75%." 9.2 "92% thoughtparking was inexpensive ." -
6.7 "Rooms are ok."6.6 "Only 66% said
rooms were clean enough ." 5.4 "For only 54%, thebathroom was ok ." 5.4 "Only 54% thought theshower was ok ." 6.4 "64% thought thebathroom was big enough ." -
6.0 "Internet is average."
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4.3 "Bad amenities."4.2 "58% thought the
building wasn't nice ." 4.1 "For 59%, thelobby entrance was sub-standard ." 2.7 "73% thought thefacilities needed updating ." 0.0 "100%complained about the elevator ." -
4.2 "Vibe wasn't good."3.0 "70%
criticized the unstylish hotel ." 4.1 "For 59%, thelobby entrance was sub-standard ." -
2.7 "Disappointing wellness & sports facilities."0.0 "100%
didn't like the fitness area ."
Overall Rating
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8.7 "Good value."10.0 "100% were
happy with the price of the breakfast ." -
8.1 "Great service."8.3 "83% found the
staff to be very friendly ." 9.0 "90% werehappy with the shuttle service ." 7.3 "73% thought theservice was very professional ." -
7.8 "Good breakfast."10.0 "100% were
happy with the price of the breakfast ." -
7.5 "High comfort."7.7 "77% said the
beds were comfortable ." 9.5 "95% thoughtrooms were spacious ." -
7.3 "Good location."9.9 "
Good access to the airport , said 99%." 7.2 "72%liked the proximity to shopping ." 9.4 "94% thoughtparking was inexpensive ." -
7.0 "Nice rooms."6.8 "Only 68% said
rooms were clean enough ." 5.6 "For only 56%, thebathroom was ok ." 5.4 "Only 54% thought theshower was ok ." -
6.5 "Internet is average."5.1 "51% thought the
wifi quality was ok ." -
5.6 "Food is average."
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4.4 "Vibe wasn't good."2.9 "71%
criticized the unstylish hotel ." -
4.0 "Bad amenities."3.9 "61% thought the
building wasn't nice ."
Overall Rating
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8.8 "Good value."10.0 "100% were
happy with the price of the breakfast ." -
7.9 "Good service."8.3 "83% found the
staff to be very friendly ." 8.7 "87% werehappy with the shuttle service ." 7.9 "79% thought theservice was very professional ." -
7.5 "Good breakfast."10.0 "100% were
happy with the price of the breakfast ." -
7.5 "Good location."9.9 "
Good access to the airport , said 99%." -
6.7 "Rooms are ok."6.6 "Only 66% said
rooms were clean enough ." 5.6 "For only 56%, thebathroom was ok ." -
5.9 "Internet is average."
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4.3 "Bad amenities."4.2 "58% thought the
building wasn't nice ." 4.2 "For 58%, thelobby entrance was sub-standard ." -
4.2 "Vibe wasn't good."3.1 "69%
criticized the unstylish hotel ." 4.2 "For 58%, thelobby entrance was sub-standard ."
Overall Rating
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8.5 "Good value."
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8.1 "Breakfast is good."
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8.0 "Great service."8.2 "82% found the
staff to be very friendly ." 8.9 "89% werehappy with the shuttle service ." -
7.7 "Good location."9.9 "
Good access to the airport , said 99%." -
6.1 "Rooms are ok."
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4.3 "Vibe wasn't good."
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4.0 "Bad amenities."3.9 "61% thought the
building wasn't nice ."
Overall Rating
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7.8 "Good location."9.8 "
Good access to the airport , said 98%." -
7.7 "Good service."8.6 "86% were
happy with the shuttle service ." 8.3 "83% found thestaff to be very friendly ." 7.3 "73% thought theservice was very professional ." -
7.5 "High comfort."7.8 "78% said the
beds were comfortable ." 9.3 "93% thoughtrooms were spacious ." -
7.3 "Good breakfast."
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7.2 "Nice rooms."7.8 "78% said the
beds were comfortable ." 9.3 "93% thoughtrooms were spacious ." -
4.6 "Bad amenities."4.6 "54% thought the
building wasn't nice ." 4.1 "For 59%, thelobby entrance was sub-standard ." -
4.1 "Vibe wasn't good."4.1 "For 59%, the
lobby entrance was sub-standard ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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3.4review from
nothing difficulty getting to it. Staff not really friendly. Too dark
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5.7review from
I stayed in this hotel twice during January 2017. The hotel has a good location, it is close to the airport, the neighborhood seems safe, and the shopping area is not too far. It has an acceptable shuttle service to the airport. The rooms are spacious and their beds are comfortable. During my first stay of three days, the room was cleaned just once. When I inquired the reason, a woman receptionist explained that when you stay there for a few days the housekeeping personnel “sometimes” skip a day of cleaning. She said that she was alone, that all housekeeping personnel was gone for the day and the manager was out as well. She offered no other explanation and her attitude was of an upset person. As if I was annoying her with my problem. When I returned the second time, I complained to a supervisor, he apologized and said that the mentioned receptionist was wrong, adding that unless I had a “do not disturb” sign on the room door, there was no reason to not have skipped its cleaning. He also gave me a couple of vouchers to compensate for my aggravation. I suggest to closely supervise and train that receptionist to make her understand that clients are needed to pay her salary and they deserve to be treated with respect.
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10.0review from
Our room was very nice and the bed and bedding was very comfortable. It was a very quiet stay.
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8.8review from
The room was very large and quite attractive. The bedding was excellent and we had a great rest before and after our travel overseas. Nothing at all!
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10.0review from
Clean, fast shuttle, good breakfast.
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10.0review from
Clean, comfortable rooms, decent food and drinks, timely shuttle to the airport, great price. Better than a park and fly hands down! What more could you ask for!
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8.0review from
Very nice room and very friendly staff. Free shuttle to and from airport. Nice rate. Coffee and muffins were available at 4:30 am. Other guests were extremely loud- banging doors and yelling in the hall the entire night. It kept waking us up. Our wake up call rang at 3:40 instead of 4:40. We reserved a shuttle and one of the drivers never showed for work; so at 4:50 on the morning there were four families trying to get to the airport for our flights. The driver was very, very nice but one family was forced to stay behind.
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8.2review from
The bed!! So comfortable. Also I left my luggage on the shuttle, and they were very helpful in facilitating my getting it back. The plane was late, and the shuttle took much too long to pick up.
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8.8review from
I liked the customer service! Carlos was our waiter one evening and he was so sweet and friendly. The shuttle drivers were also wonderful. Friendly, professional and very nice!! The breakfast was very good also. The only thing I didn't like was that my bed was not made one day by housekeeping and the did not replenish the coffee nor did they remove the melted ice from the ice bucket. I was very disappointed in that part of the service since, as a mom, I do look forward to going to a hotel to be a little spoiled. I didn't complain to the front desk since the rest of the hotel experience was wonderful!!! All in all I would go there again.
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7.4review from
Convenience I reserved king but I got two twin/double, I did not bother to change when I realized in my room
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8.0review from
better parking.
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7.6review from
Free shuttle service between EWR and hotel, both ways. Staff was friendly and helpful. I had a room on the 6th floor, it had a vaulted ceiling which was lovely. Clean luxurious sheets, beds were comfortable with pillow options. Plenty of space. Large mini fridge in the room. Convenient, Way better than sleeping on the floor of EWR. Wifi did not work. Elevator incredibly slow. Air quality in my room was not great, was pretty stale and overpowered by air freshener. The windows were not openable to add fresh air. Food in the restaurant is subpar, with virtually no clean eating options. There are no other food options in the area, as the hotel is located amidst train tracks, gates, car parks and rental lots that seem to stretch to forever. $2 for a small bottle of Poland Springs bottled water in the vending machine.
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8.3review from
Airport Shuttle is very handy. Breakfast is great
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10.0review from
Our room was very nice and the bed and bedding was very comfortable. It was a very quiet stay.
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8.8review from
The room was very large and quite attractive. The bedding was excellent and we had a great rest before and after our travel overseas. Nothing at all!
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10.0review from
Clean, fast shuttle, good breakfast.
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10.0review from
Clean, comfortable rooms, decent food and drinks, timely shuttle to the airport, great price. Better than a park and fly hands down! What more could you ask for!
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8.0review from
Very nice room and very friendly staff. Free shuttle to and from airport. Nice rate. Coffee and muffins were available at 4:30 am. Other guests were extremely loud- banging doors and yelling in the hall the entire night. It kept waking us up. Our wake up call rang at 3:40 instead of 4:40. We reserved a shuttle and one of the drivers never showed for work; so at 4:50 on the morning there were four families trying to get to the airport for our flights. The driver was very, very nice but one family was forced to stay behind.
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8.2review from
The bed!! So comfortable. Also I left my luggage on the shuttle, and they were very helpful in facilitating my getting it back. The plane was late, and the shuttle took much too long to pick up.
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8.8review from
I liked the customer service! Carlos was our waiter one evening and he was so sweet and friendly. The shuttle drivers were also wonderful. Friendly, professional and very nice!! The breakfast was very good also. The only thing I didn't like was that my bed was not made one day by housekeeping and the did not replenish the coffee nor did they remove the melted ice from the ice bucket. I was very disappointed in that part of the service since, as a mom, I do look forward to going to a hotel to be a little spoiled. I didn't complain to the front desk since the rest of the hotel experience was wonderful!!! All in all I would go there again.
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8.0review from
better parking.
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8.3review from
Airport Shuttle is very handy. Breakfast is great
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7.4review from
Convenience I reserved king but I got two twin/double, I did not bother to change when I realized in my room
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7.6review from
Free shuttle service between EWR and hotel, both ways. Staff was friendly and helpful. I had a room on the 6th floor, it had a vaulted ceiling which was lovely. Clean luxurious sheets, beds were comfortable with pillow options. Plenty of space. Large mini fridge in the room. Convenient, Way better than sleeping on the floor of EWR. Wifi did not work. Elevator incredibly slow. Air quality in my room was not great, was pretty stale and overpowered by air freshener. The windows were not openable to add fresh air. Food in the restaurant is subpar, with virtually no clean eating options. There are no other food options in the area, as the hotel is located amidst train tracks, gates, car parks and rental lots that seem to stretch to forever. $2 for a small bottle of Poland Springs bottled water in the vending machine.
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3.4review from
nothing difficulty getting to it. Staff not really friendly. Too dark
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5.7review from
I stayed in this hotel twice during January 2017. The hotel has a good location, it is close to the airport, the neighborhood seems safe, and the shopping area is not too far. It has an acceptable shuttle service to the airport. The rooms are spacious and their beds are comfortable. During my first stay of three days, the room was cleaned just once. When I inquired the reason, a woman receptionist explained that when you stay there for a few days the housekeeping personnel “sometimes” skip a day of cleaning. She said that she was alone, that all housekeeping personnel was gone for the day and the manager was out as well. She offered no other explanation and her attitude was of an upset person. As if I was annoying her with my problem. When I returned the second time, I complained to a supervisor, he apologized and said that the mentioned receptionist was wrong, adding that unless I had a “do not disturb” sign on the room door, there was no reason to not have skipped its cleaning. He also gave me a couple of vouchers to compensate for my aggravation. I suggest to closely supervise and train that receptionist to make her understand that clients are needed to pay her salary and they deserve to be treated with respect.
