Recent Reviews
- All reviews
- Positive
- Neutral
- Negative
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3.4
Pros: nothing
Cons: difficulty getting to it. Staff not really friendly. Too dark
review from
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5.7
It could be better
Pros: I stayed in this hotel twice during January 2017. The hotel has a good location, it is close to the airport, the neighborhood seems safe, and the shopping area is not too far. It has an acceptable shuttle service to the airport. The rooms are spacious and their beds are comfortable.
Cons: During my first stay of three days, the room was cleaned just once. When I inquired the reason, a woman receptionist explained that when you stay there for a few days the housekeeping personnel “sometimes” skip a day of cleaning. She said that she was alone, that all housekeeping personnel was gone for the day and the manager was out as well. She offered no other explanation and her attitude was of an upset person. As if I was annoying her with my problem. When I returned the second time, I complained to a supervisor, he apologized and said that the mentioned receptionist was wrong, adding that unless I had a “do not disturb” sign on the room door, there was no reason to not have skipped its cleaning. He also gave me a couple of vouchers to compensate for my aggravation. I suggest to closely supervise and train that receptionist to make her understand that clients are needed to pay her salary and they deserve to be treated with respect.
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10.0
Quiet and clean! Very nice room!
Pros: Our room was very nice and the bed and bedding was very comfortable. It was a very quiet stay.
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8.8
Very nice and quiet hotel
Pros: The room was very large and quite attractive. The bedding was excellent and we had a great rest before and after our travel overseas.
Cons: Nothing at all!
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10.0
Pros: Clean, fast shuttle, good breakfast.
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10.0
What more could you ask for!
Pros: Clean, comfortable rooms, decent food and drinks, timely shuttle to the airport, great price. Better than a park and fly hands down! What more could you ask for!
review from
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8.0
Convenient for a layover
Pros: Very nice room and very friendly staff. Free shuttle to and from airport. Nice rate. Coffee and muffins were available at 4:30 am.
Cons: Other guests were extremely loud- banging doors and yelling in the hall the entire night. It kept waking us up. Our wake up call rang at 3:40 instead of 4:40. We reserved a shuttle and one of the drivers never showed for work; so at 4:50 on the morning there were four families trying to get to the airport for our flights. The driver was very, very nice but one family was forced to stay behind.
review from
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8.2
Super comfortable bed! Some good staff.
Pros: The bed!! So comfortable. Also I left my luggage on the shuttle, and they were very helpful in facilitating my getting it back.
Cons: The plane was late, and the shuttle took much too long to pick up.
review from
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8.8
I was there to visit NYC with myself, 15 year old
Pros: I liked the customer service! Carlos was our waiter one evening and he was so sweet and friendly. The shuttle drivers were also wonderful. Friendly, professional and very nice!! The breakfast was very good also.
Cons: The only thing I didn't like was that my bed was not made one day by housekeeping and the did not replenish the coffee nor did they remove the melted ice from the ice bucket. I was very disappointed in that part of the service since, as a mom, I do look forward to going to a hotel to be a little spoiled. I didn't complain to the front desk since the rest of the hotel experience was wonderful!!! All in all I would go there again.
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7.4
Worthy the value
Pros: Convenience
Cons: I reserved king but I got two twin/double, I did not bother to change when I realized in my room
review from
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8.0
Cons: better parking.
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7.6
Pros: Free shuttle service between EWR and hotel, both ways. Staff was friendly and helpful. I had a room on the 6th floor, it had a vaulted ceiling which was lovely. Clean luxurious sheets, beds were comfortable with pillow options. Plenty of space. Large mini fridge in the room. Convenient, Way better than sleeping on the floor of EWR.
Cons: Wifi did not work. Elevator incredibly slow. Air quality in my room was not great, was pretty stale and overpowered by air freshener. The windows were not openable to add fresh air. Food in the restaurant is subpar, with virtually no clean eating options. There are no other food options in the area, as the hotel is located amidst train tracks, gates, car parks and rental lots that seem to stretch to forever. $2 for a small bottle of Poland Springs bottled water in the vending machine.
review from
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10.0
Quiet and clean! Very nice room!
Pros: Our room was very nice and the bed and bedding was very comfortable. It was a very quiet stay.
review from
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8.8
Very nice and quiet hotel
Pros: The room was very large and quite attractive. The bedding was excellent and we had a great rest before and after our travel overseas.
Cons: Nothing at all!
review from
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10.0
Pros: Clean, fast shuttle, good breakfast.
review from
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10.0
What more could you ask for!
Pros: Clean, comfortable rooms, decent food and drinks, timely shuttle to the airport, great price. Better than a park and fly hands down! What more could you ask for!
review from
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8.8
I was there to visit NYC with myself, 15 year old
Pros: I liked the customer service! Carlos was our waiter one evening and he was so sweet and friendly. The shuttle drivers were also wonderful. Friendly, professional and very nice!! The breakfast was very good also.
Cons: The only thing I didn't like was that my bed was not made one day by housekeeping and the did not replenish the coffee nor did they remove the melted ice from the ice bucket. I was very disappointed in that part of the service since, as a mom, I do look forward to going to a hotel to be a little spoiled. I didn't complain to the front desk since the rest of the hotel experience was wonderful!!! All in all I would go there again.
review from
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8.0
Convenient for a layover
Pros: Very nice room and very friendly staff. Free shuttle to and from airport. Nice rate. Coffee and muffins were available at 4:30 am.
Cons: Other guests were extremely loud- banging doors and yelling in the hall the entire night. It kept waking us up. Our wake up call rang at 3:40 instead of 4:40. We reserved a shuttle and one of the drivers never showed for work; so at 4:50 on the morning there were four families trying to get to the airport for our flights. The driver was very, very nice but one family was forced to stay behind.
review from
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8.2
Super comfortable bed! Some good staff.
Pros: The bed!! So comfortable. Also I left my luggage on the shuttle, and they were very helpful in facilitating my getting it back.
Cons: The plane was late, and the shuttle took much too long to pick up.
review from
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7.4
Worthy the value
Pros: Convenience
Cons: I reserved king but I got two twin/double, I did not bother to change when I realized in my room
review from
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8.0
Cons: better parking.
review from
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7.6
Pros: Free shuttle service between EWR and hotel, both ways. Staff was friendly and helpful. I had a room on the 6th floor, it had a vaulted ceiling which was lovely. Clean luxurious sheets, beds were comfortable with pillow options. Plenty of space. Large mini fridge in the room. Convenient, Way better than sleeping on the floor of EWR.
Cons: Wifi did not work. Elevator incredibly slow. Air quality in my room was not great, was pretty stale and overpowered by air freshener. The windows were not openable to add fresh air. Food in the restaurant is subpar, with virtually no clean eating options. There are no other food options in the area, as the hotel is located amidst train tracks, gates, car parks and rental lots that seem to stretch to forever. $2 for a small bottle of Poland Springs bottled water in the vending machine.
review from
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3.4
Pros: nothing
Cons: difficulty getting to it. Staff not really friendly. Too dark
review from
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5.7
It could be better
Pros: I stayed in this hotel twice during January 2017. The hotel has a good location, it is close to the airport, the neighborhood seems safe, and the shopping area is not too far. It has an acceptable shuttle service to the airport. The rooms are spacious and their beds are comfortable.
Cons: During my first stay of three days, the room was cleaned just once. When I inquired the reason, a woman receptionist explained that when you stay there for a few days the housekeeping personnel “sometimes” skip a day of cleaning. She said that she was alone, that all housekeeping personnel was gone for the day and the manager was out as well. She offered no other explanation and her attitude was of an upset person. As if I was annoying her with my problem. When I returned the second time, I complained to a supervisor, he apologized and said that the mentioned receptionist was wrong, adding that unless I had a “do not disturb” sign on the room door, there was no reason to not have skipped its cleaning. He also gave me a couple of vouchers to compensate for my aggravation. I suggest to closely supervise and train that receptionist to make her understand that clients are needed to pay her salary and they deserve to be treated with respect.
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