I liked my money being refunded secondary to the incredibly poor customer service, being moved to another room due to maintenance issues, and no refrigerator as advertised. The only plus to staying to here is that it is a direct road to the airport. I didn't like paying for an upgraded room so I could see a sliver of the Puget Sound (not worth the extra charges between a traditional versus a deluxe room). I didn't like being treated poorly when we complained about maintenance issues or the lack of a refrigerator in the room. I definitely didn't like the fact that we had to move to another room due to the deadbolt not functioning properly. I didn't appreciate having to call housekeeping and have some gentleman crawl into our shower, twice, as there were no toiletries in the shower (there are dispensers for shampoo, conditioner, and body wash in the shower). It was an inconvenience to have to call for a refrigerator to be brought to our room, then moved to our second room, as they don't furnish refrigerators in their rooms (even though it is advertised as such in deluxe rooms). And what is that smell in the common areas and lobby?
The room was nice & very clean. The best part is was a very good price!
Good location, clean and comfortable room, good breakfast, good value for the money.
Friendly staff, good location near airport and Southcebter, and 24 hr shuttle service to get traveler to airport. Food was available in breakfast area for traveler catching airport shuttle at 3:30 AM! Had some difficulty getting room heat adjusted (probably my fault), but fan somewhat noisy. Bed and pillows could have been a bit softer!
Stayed two nights. There was nothing I could complain about. It was everything we expected and more. The staff, the location, breakfast was great. Will definitely stay in Sleep Inn's more often.
Convenient location for getting to the airport. Excellent courtesy shuttle to airport. The driver was very pleasant and helpful. How can you have a laundry room but have no place to get change? I was told to walk down the street somewhere to get change. That's ridiculous. Breakfast could only be described as lousy.
Decor and very clean. Nice breakfast too!
Location is good for close proximity to airport.The room interior looks good. It's a decent hotel for a Sleep Inn and spending $50-$75/night. I wouldn't pay anymore than that. Hotel was full and we had to park in an unlit gravel area. The hotel had a terrible dingy old smell. The room was sprayed with fragrance disinfectant so bad it was hard to breath.
After reading some of the reviews on other sights, I was hesitant to book. However, I am VERY satisfied that I did. The staff were all very friendly and helpful and the room was very clean and comfortable. It appeared to have been recently renovated. I did not have any negative experiences or concerns.
My room was extremely clean, the bed comfortable and the bed linens new. The morning airport shuttle was extremely well-organized. The driver organized luggage according to departure stops. The check-in desk and the morning shuttle driver were both very competent. The room was very small. Street noise could be heard. Evidently the windows do not block street noise.
The staff was very friendly and the breakfast was great what a spread
Sleep Inn is a very good location to the Sea-Tac airport. The shuttle drivers are really good at getting you to the airport on time. The only complaint I have is that the breakfast was not available for early flights. We paid for breakfast but weren't able to eat. Some type of accommodation should be made for very early travelers.
Next to elevator, loud. Not very updated. Didn't seem up to Hampton Inn standards.
Fake eggs but not complaining about anything else just come on fake eggs after everythin else being awsome?
Very nice decor and a very comfortable bed! The room was great and was equipped with many extras like a lap desk, ironing board, and nice, bug TV. Perhaps a better quality breakfast.
the bed was very comfy. the thin walls.
Convenient, clean, hospitable Freeway noise...
The room wasn't anything special but it served it's purpose and was relatively inexpensive.
Not a three star place, but more like a two star hotel.
This was a nice, friendly establishment to stay in. The bed was very comfortable and the staff was always friendly, said hi every time we walked in and where always happy to answer any questions. The full kitchen feature was nice except the fridge didn't work properly, freezer was fine but not the fridge. Our first day there the hair dryer didn't work but maintenance was in our room replacing it within seconds of saying something to the front desk. We will definitely stay at this hotel again!!!!
Room was dirty and disgusting. Empty condom wrapper. Staff was not helpf
Had I not booked this hotel at what I considered to be a very low rate I would not have been satisfied with this property. This hotel does not compare to other 3 star hotels I have stayed at.
Okay, could have been a lot better. Who puts an outdoor pool in the rainiest cities in Washington? Internet code didn't work Housekeeping didn't happen No shampoos Towels were stiff Bagels was all breakfast consisted of.
We like to try unknown things and find where we end up. With everything we do we get a new adventure, and the same was with this hotel. At first surprise (which we should know better) was that people where actually living there. The Good: Rooms were quiet, bed was comfortable and there was open space to move around. Great to get and from Airport, but a little less great to go to Seattle Downtown. Service was excellent and ready to meet your needs! The Bad: It was a little dirty, like floors, and kitchen. Bathroom and bed were clean! Somebody had definitely been living in here prior to our stay and the smell was still there from the foreign cooking. Overall it was a nice stay for the price, and since we were almost all day in Seattle downtown we didn't mind the little things that were bad. We stayed 3 nights and that was plenty.
I arrived at this hotel expecting a three star. It was not even a 1 star in my opinion. The lights at the front entrance were not working so was very unwelcoming and a little scary for a single woman travelling on my own. The rooms were disgusting, the sheets stained and the towels threadbare. I did not want to have a shower as the floor of the tub looked dirty and stained. The air was not at all fresh... smelled very stale and smoky. I would definitely NOT recommend this hotel.
This was not a three stars...the room was dirty. It smells like a fog peed on the linens. The bathroom was gross...
I recently stayed there for a weekend business trip. If I hadn't received a deal and paid regular price instead I would of been upset. The only service there is the front desk person. They advertise free continental breakfast but it's only Mon-Fri and from what I saw of the set up it's fairly small. The carpeting in the common area were noticeably stained. The room was average but couch and carpet did not appear even slightly clean. Would not recommend for anyone expecting a 3 star hotel.
I have never been to a hotel/motel with such a friendly staff. They were polite and always smiling which is a rare thing these days. I felt completely at home and will definitely recommend this hotel to everyone i know!
The only saving grace at this hotel was the lady at the front desk, she was very sweet and moved us to another room when the first one we were placed in was filthy, no screen on the window, lock chain on the door was broken off, it smelled like dog, the list goes on. This hotel was NOT a 3 star. Maybe (maybe!) a 2 star hotel. It was disgusting. I couldn't even sleep because the bed was so gross and the whole place smelled like dogs. The pillows had stains. There was a condom wrapper on the chair. Stains on the carpet. Must I go on? I will NEVER stay in this hotel again. I was so disappointed. Again the ladies at the front desk were very nice. They were the only reason the stay wasn't totally atrocious.
Hair in bathtub. Parts missing from coffee maker. Unbelievably noisy when other guest flush. Will not go back.
Place is run down and seedy. Have stayed there for years. Felt super unsafe and rooms a total dump! Carpet was wer about three feet around the ac unit. No plugs in sink and tib. Coffee maker broke and missing parts. Part of a metal plug stuck in bathroom outlet. Room had a terrible odor probably due to wet carpet. Felt unsafe on room and walking down the halls. Water ending machine empty and no bottled water for sale in hotel.
People at front desk were nice The hotel looks very old, smells and needs updating. The bathroom was gross, don't look down the sink drain it looks like something will jump out at you. Reminds me of those hotels you see on Hotel Impossible show that's gross and dirty.
Parking was a pain in the butt
The airport shuttle service was great. The wifi was terrible.
The staff was courteous. I wish I had known they were under construction.
This was the best free breakfast ever! they thought of everything. maintenance in our room.
The staff were very nice, and the airport shuttle is handy. The wifi worked. There is no restaurant, nor one nearby. (Though staff did offer to take me by shuttle.) The facility is in sad shape and in need of repairs and refreshing. It is older. The room was clean but worn and very, very small. I went down for breakfast at 8:20 but there wasn't any food left or coffee, so they don't refresh it often though it was open until 9:00 am. It was disappointing but not a disastrous stay.
Exceptional Service, Very Comfortable Beds & Pillows, Spacious Room Size, Delicious Breakfast, Excellent Shuttle Service = Wonderful Experience !!!
I liked that it was very clean, and that it is close to the airport. I was looking for a clean and convenient place to sleep and I got what I paid for. They have done a great job of providing a simple, usable room and it is kept very very clean.
Very close to airport Friendly helpful staff Eco-conscious Beautiful park across the street. Great for a walk with a young child. Small lake with a dock, playground, open space.
If you plan on taking the light rail into the city every day, this is a perfect location. You can take the shuttle to the airport, where the station is located then take the 40 minute trip into downtown Seattle. The staff was friendly and helpful. Rooms were large, clean, and comfortable. At the time of our stay, the lobby was under construction. Depending on the time of day (or night), you will hear planes taking off.
By the airport. Functions well by staging for air travel. Though no breakfast options for early departing flights
Nice staff. Decent breakfast. I HATED THE AIR FRESHENERS. THERE WAS WAY TOO MUCH OF IT.
Hamptons are good because you know what you're going to get in advance. This was no different. Lived up to previous expectations of other Hamptons I've stayed in. Even the maintenance in the lobby was totally not a huge deal. I mean, it's nice to see a place care enough to renovate things over time.
Staff was great. Breakfast had lots of choices. Room was comfortable and quiet.
The shuttle driver from airport to hotel was very helpful and polite. The room, was quite, bed, very comfortable. Liked the full size shower and no tub to step into. Breakfast was tasty and a good variety of fruit, carbs and protein. I would stay there again when in Seattle.
Transportation from the airport was professional and friendly. Front desk was very accommodating with our early arrival. Rooms were clean, breakfast was varied and fresh. Absolutely no negatives whatsoever.
The hotel was clean and quiet. It would have been nice to have a small fridge.
Convenience of delivery to airport. No Restaurant!
It was close to the airport and offered a free shuttle service. It was quite old and not the 'normal' Best Western standard I've seen. Secondly, the floors and walls were paper thin, so we heard every step of the person above us.
room service was excellent. breakfast hot, plentiful and juice was very good
The shuttle was supeb....a great choice of hotel in view of catching an early a.m. flight out of Sea/Tac airport. The breakfast was very average, but not a deterrant. The hotel was very good and they accomodated us when they could not find my "bookings.com" reservation. I had booked a king room for June 28th (of which they had no record) .....they did find a booking for me for July 7th which made no sennse to me. This was the first time I used Booking.com and it makes me a little nervous....and yet I just stayed at Kempinski in Frankfurt and the reservation was flawless....
the room was really clean. I expected something else because of other reviews saying they saw cochroaches and it was durty but it was soooo clean and comfy. well worth the price!! the breakfast was great too. better than other breaksfast at hotels i´ve had... over all it was perfect. shuttle guy was very helpful and friedly more than front desk they were a lil cranky.. Th absolute only thing i didn´t like was that in the morning there was a criket in the sink in the bath room. it was shocking but who cares...
Value for money Poor breakfast
Old dumpy Best Western renovated to acceptable level. OK for one night maybe but not for more. Dumpy. Noise. No sound insulation. Leaky plumbing
Very comfortable and close to JFK Airport Access difficult - surrounded by highways
We only slept over before catching our cruise ship,so we needed the pick-up service from the airport & sleeping accommodations. Everything was acceptable
There was a minor snow storm when we arrived and the staff worked hard to get everyone to and from the hotel in a timely manner. They were very courteous especially Cathy on the front desk. When we got stranded at the shopping mall, ELizabeth ( think that was her name) organized the van to pick us up as all taxis were not running or unavailable.
The staff was just super. Did their level best to make our stay a pleasant experience. Bed was not very comfortable. Breakfast was just OK - not bad you understand, just not as good as Holiday Inn Express for example.
Location was good. close to the airport and shopping centers The hotel has a really bad smell in the lobby area and it continues in the walkways to the rooms, thankfully not into the rooms.
Clean quiet room at a good price. Morning newspaper provided. Staff was cordial and helpful. Car[eting in the room was soiled and worn.
Clean and friendly. Staff was helpful and very pleasant location / access was a bit hard, but worth it for the convenience that I was looking for.
This guest did not leave comments about this hotel.
Rooms were clean I was expecting a pool
Clean, pleasant staff. Suited our basic needs. Difficult to get on to off of freeway from the south. The turn into the hotel was across 4 lanes just off the off ramp.
Location was perfect for my needs. Breakfast was really good.
We stayed here because it was close to SEATAC. The room was clean and was good for our needs. The reception gals could not have been nicer and helpful with our questions. The gal who runs the the breakfast will do anything to make you happy!
It was a long weekend and I was impressed that the general manager let her staff take the holiday while she worked the front desk. Great job! The rooms were good and the breakfast was excellent. We would recommend this hotel as a convenient location.
This guest did not leave comments about this hotel.
The curtains and refrigerator need to be replaced. The Continental breakfast needed more options.
Location to airport, shuttle service, friendly staff They advertised parking for those using the hotel when flying out of SeaTac, which is part of why we chose to stay there, but upon arrival they didn't have any parking available and we had to take our car to another hotel close by and pay more for parking there.
It is a fine, basic, budget hotel that fits the need It really needs updating.
The staff was friendly, helpful and available. Shuttle to and from airport prompt and the drivers courteous. The hotel is about 5 minutes from the airport, right across the street. Defintely worthwhile for a budget park and fly experience. My room was clean and quiet. If you are looking for something cheap and close to SeaTac airport this is it. The hotel itself is rundown and outdated but that is what I expected for the price. The vending machine was out of water bottles and only had soda. I just walked to the hotel next door and bought from their vending machine. I didn't bother with the free breakfast as nothing looked very appetizing but again this is what I expected for the price.
Proximity to airport The dim lighting gave an overall dingy look. Carpet appeared dirty. Halls smelled like a gym with really poor ventilation. I had intended to stay 30days but had to leave after 1. The staff was very pleasant! Great value for the money. Just didn't suit my needs at the time.
The hotel is really close to the Link train in SeaTac, you can hop off the train and walk to it. The beds are normal, just one pillow though. This hotel is perfect if you are just planning to get a bed to sleep after exploring the city, nothing more. There's no elevator so you have yo carry your luggage upstairs, also the hotel is very outdated; we didn't get the breakfast but it was just a corner with coffee and there was no information about it from the front desk. Also it's kind of sad that there's no bathroom around so you have to go to the back where all the laundry is being washed.
Price for room. Shuttle driver very nice. Breakfast tables dirty. Poor choice of items. Tacky presentation. Vending machine not working. No elevator.
This place is a little dodgy. The staff was pleasant and efficient. The room was spic and span if a little outdated. It's in a bad location so get tje courtesy van to pick you up. Definitely not a place to take your children. Would I use them again? Yes because I'm a cheapskate and the price is right.
Bathtub was not clean.
Hookers, people writing notes about the hookers being bad in bed and setting it on the stairs for everyone to see. No elevator only stairs. They don't clean under anything and I mean anything found used condoms under bed and used food wrappers under sink. The smell of mold is terrible.
Bed was comfortable Room was big No place to hang your clothes in room Breakfast quality looked rather weak Giant construction project in the front of the hotel Difficult to get the temperature right- 1 degree up and you were roasting, 1 degree down and you were freezing.
Everything was great.
Room was nice and clean. Duvet and sheets smelled really clean. Only stayed one night. Breakfast was good but a lot of people and not enough seating. Took driver 30 mins to pick us up from airport.
Beds were comfortable......very clean....both bathroom and living space. Not many hotels I would walk barefoot, but this was one. Good breakfast, with variety. Couple of tile areas in our room bathroom where the wall meets the bathroom that were not there and a few places missed in the floor tile grout.... Just seemed they left little things undone when built, which we wouldn't expect.... All in all, a very good stay...
Free shuttle, new, very clean with great bed. Really responsive staff. Couldn't ask for more. Ugly location under new elevated train.
My family have had Alaska vacation during Thanksgiving, and stayed in Hampton overnight before returned to Nashville. The experience in your hotel is excellent! We recommend the hotel immediately to other family members and our close friends at the night we stay! We are sure will come back again if we have the chance to visit Seattle in the future!
Staff was very accomdating.
Due to stormy weather in Seattle, the Hampton inn was unable to accommodate our reservation. They made arrangements for us to stay at an alternative hotel. The following day, they picked us promptly and shuttled to our parked car at their facility. Excellent service!
Nice location , clean facility and wonderful staff. See above
The location It wasn't worth the price charged.
The staff was incredibly nice and FAST. Fastest check-in at a hotel ever. The room was very clean and comfortable, nice decor and touches. The free breakfast was better than most. My partner was thrilled that there was biscuits and gravy, and I made a sausage sandwich. Check out and the shuttle to and from the airport were just as fast, clean and convenient as the rest of the stay.
Very clean room. A/C unit was also clean...no musty smell. Overall, the facility needs to be refurbished. Carpets need to be changed!
Shuttle pickup to the cruise terminal was very convenient Small parking lot. Free breakfast was very limited.
I liked that it was cheap. The bed was uncomfortable, the parking was always full, and the wifi is awful. I would not come back.
The room wasint 100% cean hair in the sink hair in the bath tub had a remote for the tv wasint even for that tv i had to use the bottens the electrical switch didint work had to use lamps
We had an early morning flight to catch and we had drove down late in the night. This place was less than 3 miles to airport. They have shuttle every half hour, but we took Ubr. Smelled of weed even in non-smoking room.
Bed, bathroom, room in general was clean, no problems We asked for a non-smoking room, but were still placed in a smoking room/room that had smokers at some point. It's hard to get the smell out, but we could tell the room was cleaned to cover some of the smell up. We hope future guests here will be able to get a smoking/non-smoking room as requested. If no non-smoking rooms left, it should be told to the customers.
The young receptionist was not very helpful, and very rude.
Room was comfy. "Continental breakfast" was muffins and coffee. Noise from highway easily heard in the room. Shuttle took 30-40 to get the airport, 5-10 to get back.
The speedy check in and out The cleanliness was horrible, random hairs everywhere & carpet was dirty.
Nothing They sold my reservation , terrible attitude from the front desk his name is Abel . First the guy didn't even wanted to open the door it was locked y told him I had a reservation and he said it was to late it was 1:30 am I was flying from Chicago I told him it doesn't matter I have a reservation and I all ready paid for the room he still gave me a attitude and told me your late I'm out of rooms I didn't belived him I told him again that my room was all ready paid and it was very late and a very long fly . I ended get in a terrible room smoking room . We careful don't stay in that hotel
Close to our Dr office Staff was rude.The room smelled TERRIBLE cigarette busts everywhere weird noticed from bathroom and accessories ALL MIGHT blankets were thinking and old.
I liked the cleanliness of the room, the shuttle service, the staff, and the proximity to the the Link. (The Link is the train to downtown Seattle) Check out some of the nearby restaurants especially Palmas The IHOP is great too. Best service n full American meal in Seattle Yep! Check it out ? No complaints
I wanted to cancel my reservation with 12 hrs notice but they wouldn't let me.
My pet was allowed to stay in the room for a small charge for the few days we were there. The room was clean and had just enough room for us to sleep, eat at the table, and just relax and hang out. The front desk ladies were very nice and hospitable. The grab-and-go breakfast was good. Oatmeal, granola bars, fruit, but most important was coffee! I didn't have time to stop for coffee, so the coffee there was a godsend. With highways surrounding the building it was loud, but not unmanageable. The TV was very dark, even with the brightness and everything turned up as high as it could go. I didn't like that the door seals weren't the best and that light could be let in and that a rush of wind would jiggle the door - scared my dog and he would start to bark.
Location, on site laundry, the staff. My microwave caught fire. I have pictures and told the front desk.
This guest did not leave comments about this hotel.
Spacious room suites and very accommodating staff. Please supply complimentary filtered water in the rooms.
They accommodated our need for more beds by giving us a bigger unit. Five nights a week they have a complimentary meal. The location is good for me but is not close to restaurants that you can walk to. It is close to South Center and other shopping.
Hot breakfast served every morning My husband and I walked into our room and it smelled very strongly of cigarette smoke!We are not smokers.Called the desk and was told we were booked for the smoking suite and couldn't be moved cause they were booked full.We smelled like ashtrays.Not happy
Size of unit and location No
Proximity to airport's rental car facility; the room itself was HUGE and very well appointed with a full kitchen, a separate bedroom area, and very large living room; plenty of snacks a microwavable foods to purchase from front desk no elevator so had to haul luggage up a flight of stairs
Comfortable bed Lots of room Kitchenette was well stocked 'Welcome Reception' on weeknights food/beverages were good Staff was very friendly and helpful Location was a little hidden, but was not too far from Mall and Restaurants. Parking was limited
The staff was sooo helpful. The breakfast was varied and well-maintained. Door leading to elevator broken so had to use steps to reach 3rd floor, probably ok since room was so far from elevator.
This guest did not leave comments about this hotel.
Near a huge mall, it feels removed from the chaos. The trees, river and landscaping make a relaxing, pretty property. The employees are outstanding - friendly and efficient. Breakfast is nice, everything is clean, coffee is always on. Large room. Nice! I subtracted 1 point for some aging problems - heater was finicky, some wear on carpets and walls. Minor, and WELL worth the price paid. We loved it.
the hotel was excellent. Gym and pool were well equipped and the gym was 24 hour. Breakfast and internet access complimentary. Location was convenient to Seattle without being too far and too close. Would definitely recommend
The room and the breakfast..... There was a lot of kids in the pool
Evening drinks and snacks! Shuttle to downtown Bellevue!! Ongoing construction made it difficult to navigate but is understandable.
Embassy Suites Seattle-Bellevue was a great place to stay as I attended a 3 day conference. The staff was courteous and prompt. The continental breakfast and afternoon snacks were a special treat. My room was beautiful and functional. Overall, a very nice stay.
Great breakfast, easy/free parking, quiet, clean Renovations currently underway, but wasn't noisy or inhibiting at all. Pool wasn't open because of renovations but I didn't know that prior to staying.
The property has been developed and maintained very well. The room are spacious and comfortable, cozy. Location, price. Amenities could have been little better
clean and close to airport
Fairly comfortable bed, clean room. Friendly staff. Location is in a business park with nothing around. Walls are a bit thin. Woken up by noise from adjacent rooms.
Excellent service, clean, nice room, quiet, relaxing. No.
Other than the dislikes the room was well kept and maintained, as was the small portion of the hotel we saw. Staff was somewhere between meh and alright overall, standard check in/out. The room we had was close to pool area so room smelled like chlorine and we were awoken by children running up and down hallways. Bed was... odd; I'm 6'3 160 pounds and laying in the bed created an indent the size a small hippo.
The cleanliness & friendliness. Pool was too cold to use. Remodeling. We had to walk outside in the pouring rain to get from the front desk to the elevator. I'm in a wheelchair, which made it especially unpleasant. I would have appreciated knowing about the remodel before hand. There is no excuse for a cold pool. It should have been 85 degrees (I have a home pool so I know). Grandkids were disappointed. We were too.
I liked the location...extremely close to the airport. The bed was a king and plenty big for a tall man like myself. The first room I recieved smelled like smoke...I returned to the front desk to ask for another room. The lady at the service desk got snappy with me and reluctantly gave me another room. I will definetly will inquire whether they allow smoking at the hotel before I rent in the future.
The beds were extremely comfortable.
Hotel has a good location and they have a shuttle for airport. If you wanna be alone and relax that is the best place in Renton. but you must have a car to go Seattle or all around by the way there is an Avis in Renton on Grady Street which has gentle and friendly staff.
Our room had a lovely view of the HVAC and had cheap updates with shotty workmanship.
The room was comfortable and I felt welcomed. It was clean but could always be cleaner. More food that is less expensive.
The staff was dealing with large groups of guests and a housekeeper issue, but they (staff) remained pleasant and helpful. Many areas of the hotel were not as clean as what we consider the "Hilton standard."
Please write at least 15 words Staff were particularly helpful in directions both to Basil's Bar and downtown Seattle and offered free coffee when we had to evacuate due to a fire alarm. Two robes would have been helpful over one - see fire alarm above.
The pool and hot tub close way too early
The hotel and staff are great for travelers seeking the extra comforts of life.My room was very spacious definitely felt like a king. No complaints
Very bad experience. Bad smell in the room. Never come back again. Charge you hotel price, but give you worse than motel quality.
The staff was super helpful. They put me in a dirty room to start with.
I was so disgusted. The room had not been cleaned. There was dried blood all over the room on the inside and outside of the door, on the blanket on the bed and counter. there was dried food on the table that had not been cleaned Also I found hairs on the sheets and in the shower and bathroom floor. there was also bottle caps left under the sink. The staff was not helpful and seemed put out to help me and get me checked into my room. I would never stay there again or recommend to anyone!
Nice area. Bad TV service Staff wasn't very friendly