Renaissance Newport Beach Hotel

The worst hotel I've stayed in with the exception of highway motels

We had a roof over our head.

1. We were billed twice, first by Kayak then by the hotel. 2. The hotel did not pay attention to the fact that we were already billed by Kayak 3. The room we stayed in was very smelly 4. There was a crack in our window so our room was always exposed to outside weather and noise. 5. They have mandatory valet parking - in principle this is fine but they should explicitly state that tip is not required or expected since the valet is mandatory 6. we requested Queen or king size bed and got two doubles

Per check in, there were no rooms available. We were sent to a sub standard hotel in which rooms were old, not clean and caused my niece to get hives.

Below average service Room had a weird smell. Asked reception to change my room and they said that they couldnt. They told me that I would need to upgrade and pay the price difference. Cleaning service were cleaning empty rooms at 10 pm while we were trying to sleep. 32$ parking per night in an area where it should be free. Better options out there. Definitely not returning.