Pros: The ease of pick up and drop off.
Cleanliness of car
Cons: They did not have my type of car in stock, but they made it right by upgrading to another model.
Jan 4 2016
Poor description of product
Pros: I have to pay 27 dollars more per day for underage fee which I didn't know at the first place and plus the insurance is not with Hertz.
Feb 27 2017
Cons: yes, i was late for my appointment by 30min. The only person at the counter was absent at the counter. I called up their number on the reservation but the lady that answered the phone was not very helpful (she did not offer to contact the absent lady and kept repeating "she will be back shortly." I waited 30 min and called her again and had to ask her to confirm when the absent is coming back.) After all I had to wait for an hour and half to finally get to my car.
Apr 15 2017
Pros: It was my fault that I didn't read the fine print and realize that I had to pick up my car from a nearby hotel. There was an airport shuttle that ran to the hotel but it was only once an hour. It would've been $20 total to get an Uber. Next time I will probably go for the airport location, unless it is a longer duration of rental. The people who rented the car were professional, helpful and friendly. I actually really liked the car (Toyota Yaris). Small but great economy.
Cons: car was dirty and smoked in. when I showed the rep he took it and returned a bit cleaner but still filthy and not even remotely to be clean! after that I sat in the car and turned on the AC and it smelled like cigarets. when i told that to the rep he replied: its a rental car... really...