Would like to be able to order food on the plane, not before. Otherwise, very good flight.
Cons: "Better business class seating, better food and in seat entertainment as it isn’t enjoyable watching movies on an iPhone."
Pros: "The flight attendant was so amazing and observant that she noticed myself and classmates all wearing our alma maters sweatshirt and gave us the loveliest a shout out!! We were headed for our college reunion and had unintentionally been on the same flight. That was so much fun!!"
Cons: "Free headphones"
Pros: "Timing of the flight was always good. Efficient flying. Crew was super helpful too even when passengers were a bit too much."
Pros: "It was a quiet early morning flight that went smoothly."
Cons: "There could have been more leg room provided for the aisle seat passenger."
Cons: "Correct information about time of flight. I was told that the time of my flight hadn’t changed though I got several emails stating it did."
Pros: "The ticketing, boarding and crew were amazing. Flight was excellent, we left on time and arrived early."
Cons: "Unfortunately, this is the second time I've had a bag damaged. I bought a hard shell suitcase just this morning. One flight and the corners were all banged in. Super disappointed in the way they handle bags and glad I brought a carry on for my valuables"
Cons: "Great flight and their service was great. Looking forward to my next flight with them."
Pros: "I made it safely to LAX"
Cons: "We waited in the plane on the tarmac for an hour. My boarding pass did not have a seat assignment, when I approached Alaska agents at the gate, they were rude and dismissive. Arrived late to LAX. Alaska offers free texting & entertainment while in the air it didn’t work with my iPhone."
Cons: "My flight was cancelled and instead of getting a cancellation notice, I received a “your flight has been updated” email which indicated that my flight was changed from Wednesday to Friday. Unacceptable!!!"
Pros: "Just overall solid experience, especially considering how terrible other airlines have become"
Pros: "Jet blue flights seem generally good. Like the WiFi access to be Able to use flight time efficiently."
Cons: "Service was the best!!! Eatup cafe option wasn’t printed on the menu. Elf the movie was an option on my tv but wouldn’t actually play."
Cons: "For a two hour tarmac wait could have served some snacks!"
Cons: "Although the space around the seat is acceptable, the seats bottoms are horrible. It feels like sitting on a bench seat. It really needs more cushion."
Pros: "Crew was amazing. It was the pilot’s last flight before retirement, so it was fun celebrating with him and the crew. Seats were comfortable."
Pros: "Crew was courteous and gave constant updates in regards to any delays."
Cons: "Flight was delayed and there was congestion prior to take off. Not sure there was anything that could’ve been done."
Pros: "The crew was ok."
Cons: "We wait too much, at least someone should have told the reasons for the waiting."
Pros: "Personalized service, even in economy. Friendly faces, who seemed intent on providing the best customer service."
Cons: "Not much."
Pros: "Jetblue is my now number 1 choice for flying. They offer amazing comfort and value."
Cons: "Including free headphones, but not a deal breaker."
Lisa the flight attendent was absolutely wonderful - I loved her energy and you could tell that this crew was amazing family - thank you for making our flight home to LA so very fun! Love and Sun Chips!
Cons: "The Seattle gate agents never said which flight they were calling and since neighboring gates were boarding at the same time it was very confusing and rather chaotic."
Cons: "It was fabulous as always! Thank you. I love Delta!"
Pros: "Pilots kept us abreast of timing and upcoming turbulence"
Cons: "The seat back screen was broken, but the screen itself was always on, so in addition to no entertainment, I couldn’t even have darkness"
Cons: "Flight was freezing. Crew was overly concerned about my tree nut allergy. Been flying for 40+ years and this was the first time any one has asked...appreciate it but they went overboard"
Cons: "Delaying a flight by 2 hours for crew issues is ridiculous and even more do not alerting me to the change before I was at the airport. Terrible"
Pros: "excellent crew, efficient and fast boarding"
Cons: "Seats uncomfortable. Too narrow and I am a small person. Considering we paid to upgrade seats, they should be wider. Leg room was fine."
Pros: "I liked the polite friendly staff!"
Cons: "I wish you would give me more to complain about! Just kidding! No complaints"
Pros: "Fine crew. Fine entertainment."
Cons: "Clumsy boarding process. After a 2.5 hour delay on tarmac before takeoff there was almost no food on board for a 6-hour flight"
Pros: "Very smooth flight. On time take off and landing. Excellent in flight entertainment. Great crew."
Pros: "Absolutely nothing"
Cons: "Even though there were flight/seats available, Avianca did not make them availability to flight changes and only for new reservations. Extremely disappointed at you fraudulent business practices."
Pros: "The attention of the staff and punctuality at the departures"
Cons: "The food"
Pros: "Absolutely nothing"
Cons: "Everything first every single flight taken was delayed by at least 30 mins and not on time, then they played last minute rescheduleds in which they over booked by like twice the amount of people on flight and offer a mediocre 100 dollar travel voucher to make up for it to get on the next flight that’s 4 hours later. Since no one took that offer they ended up rescheduling it and stopping in other places to ale up for the lack of space, what was suppose to be a 6 hour flight turn in a 12 hour flight."
Cons: "Avianca overbooked the flight by 10 passengers. They would not board the flight until they got 10 volunteers to except only $240 voucher for delaying their flight by one day. It took them three hours to accomplish that. The hot food had been delivered on time to the plane, so that also sat for three hours. By the time it was served during the flight it had turned to rubber. This was all together a dreadful experience. We missed our connecting flight in Los Angeles and Avianca airlines provided no help on that. ."
Cons: "I was told hours before my flight that my flight was delayed due to weather in the NYC area and that the new flight time was two hours later. There were no weather issues at this time. This delay made me miss my connection and the only option was for me to have a 24 hour layover in Bogota, Colombia. As a woman traveling alone this was not acceptable to me but I had no other choice. I got a hotel room for the evening and tried to make the best of it. I was not offered any compensation for this inconvenience, nothing, not even an offer to pay for my hotel room. Similar things happened to three other people in my group that I was meeting in Peru all traveling from different locations. I lost an entire day in Peru because of this. On my return flight Avianca changed the times as well and I was forced to take an earlier fight home the day before I was scheduled to leave. I therefore lost a total of two days of my vacation because of Avianca and they did NOTHING to compensate me for it. STAY AWAY FROM THIS AIRLINE!!!"
Pros: "Seats are comfy and having movies for the flight is nice."
Cons: "Food isn't great, but it's included free of charge."
Cons: "Didn’t make the flight because our first flight was delayed. We arrived when our flight was scheduled to take off but instead of holding that flight for maybe 30 minutes so everyone with connections could make it, we had to spend the night in Bogota. At least we were provided with hotel and food vouchers but don’t see how that is cost effective or good service for the airline when holding the plane for less than an hour would have allowed dozens of people to make it back the day we were scheduled to."
Pros: "The food was mediocre."
Cons: "The customer service was terrible. Our connecting plane had not left yet and they did not let us on. They proceeded to tell us that our only option was to stay the night and take another flight the next day. Us and 10 other people had to get into an argument with the staff in order for something to be done. After begging, they finally said they would put us on an earlier flight the following morning and they put us in a hotel. The staff did not care about us or our missed flight/wasted money that we paid for the hotel at our destination that night. It took 30 minutes for a manager to give us the time of day. Horrible experience. It's really shocking that this is how the company treats its customers."
Pros: "Food. As usual with avianca was amazing."
Cons: "The staff. Completely unprofessional. Flying executive from SJO to JFK with the Costa Rican staff was amazing. This one compared, was deplorable."
Pros: "Service, food & comfort are unmatched! staff kind & professional. couldnt ask for more."
Pros: "The seats are not comfortable at all. The tickets that we bought promised a USB port and there were none. And oddly enough, everything around me was very sticky. The seat, the seat in front of me, the window.. it was an overall uncomfortable flight"
Cons: "At least one USB port per seat would’ve been nice. The WiFi was so slow that I couldn’t even send an email. And maybe the seats could’ve been wiped down a bit."
Cons: "Didn’t enjoy the flight at all. Seats were uncomfortable, staff looked somewhat unkept and were gossiping loudly in the back during the flight. Snacks were not provided, only one drink for the entire flight. I will not be using Sun Country again."
Cons: "Why should we have to buy a seat after already buying a ticket to check-in. The check-in process should be separate from the seat buying process so passengers can check-in without having to buy a seat like all other airlines do. You need to maintain the basics."
Cons: "Cramped seating, limited overhead bin space, mediocre experience. Next time I’ll spend the extra money and fly Delta."
Pros: "On-line entertainment was ok. It would have been better if they could notify you more clearly in advance about how to download the information you need and to let you know that earphones are not provided."
Cons: "Seats were uncomfortable. Flight attendants were not particularly service oriented. For example, when I asked for a glass of water the flight attendant sighed and then got it. So, the result was fine but the manner was not friendly."
Cons: "Everything ! Internet wasn’t working and the charging port didn’t work"
Pros: "Boarding was easy and the flight was comfortable."
Cons: "The upcharges for carry on and a “seat fee”. My flight costed $100 extra!"
Pros: "Flight was on-time."
Cons: "Check in crew were robotic, lacked enthusiasm. Is management competent? Are they leading, or directing? There is a difference, and one is more effective than the other. If morale is low, if employee satisfaction is low on what is visible to the passengers; then I wonder about what passengers don't see: maintenance crews, safety, quality assurance. I heard lots of grumblings from other passengers about bag policy. Provide first class service to your employees, and they will provide first-class service to your customers."
Cons: "We were directed to one baggage claim area and after 15 min of waiting, found that all our flights' bags were on another carousell. No one told us."
Pros: "Nothing- and it cost me $50 to have voucher issued for future flight."
Cons: "Monitors with Sun Country gate information very difficult to find, if at all. I asked several people about Sun Country and departure gate, and was pointed in several WRONG directions. Since next flight out was 9p, I decided to cancel my trip. I did investigate taking same flight tomorrow, Jul 13, and was told it was full and I would be standby."