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staff friendly and helpful. Key pass didn't work intially and when I called front desk someone came up right away. Coverlet on one of beds seemed dirty. Wish pool was on main floor and not basement.Wish got a free breakfast with stay.
The Holiday Inn Berkshires allowed me to check out late.
Staff earnest and friendly Fitness room had limited equipment
not much I did not like the pillows, the smell in the room, the noisy ice maker, the nasty staff in the restaurant.
Nice size beds. Clean and quit environment. Good breakfastchoices. Good to stay in with children under 19 - good proce
No frills here, but it was exactly the clean, comfortable, updated room I was hoping for. No surprises and close to Mass MOCA and a great restaurant.
Cookie-cutter, but clean and comfortable. McNews for free. Thin walls
location - great restaurant choices within a block. Beds and pillows were extremely comfortable. Good range of very soft, to some-what soft pillows. I would have like to have been able to open the windows for fresh air.
The location to attractions was excellent. Lighting in the bathroom was awful. It was also nearly impossible to turn on other lamps in the room-the pushbutton switch on all others was nearly impossible to press. There was no a/c in the fitness room, and since the weather was so hot, I was unable to use it-very disappointing. When I questioned the person on at the front desk, she said it was "up to code" and "the hot air is pulled up to the ceiling by the box fan on the floor" She did not really even apologize for this situation- I would not choose to stay at this property again.
Clean, comfortable, great staff! Leaving!
I like that the pool was open even tho it was january. Loved the room set up. Lover the staff, very friendly and helpful. Did not like how there is nothing around there. I'm use to seeing alot around me. And there was not much to do around there if you are not into art. The contemporary art museum was right in front of the hotel, but other than that, there is not much to do. The drive from new York was very nice. Middle of nowhere.
The staff was amazingly accommodating! But when you book, make sure to request the NEW SIDE OF THE BUILDING. The old side is... Old. My fiancé and I wet first assigned to a room in the old side or the building. It just felt a little sad and tired. I called the front desk and the lovely clerk IMMEDIATELY switched our room to a new one which was great. Luckily we were there for a couple days that weren't too busy but if they can help you, they will. Seriously nice staff.
Large room, good amenities provided, helpful staff, good location A little dated, but not a deterrent to staying there
everything was superb, as always. There is no other place I would consider staying in the area.
Size of room. Surprise fire alarm after going to bed.
The staff went out of their way to be accommodating and pleasant. I would have liked it if the desk was able to give restaurant suggestions.
Excellent Frendly Staff and Top Quality Hotel
friendliness and adaptability of staff
Our room (Berkshire King) was fantastic. It was huge and very luxurious. The bathroom which included a jacuzzi tub and 2 vanity sinks was also very nice. We looked forward to the freshly baked chocolate chip cookies that were delivered to our room every night as part of the turndown service. Hotel staff was very friendly and helpful. We also enjoyed the iced tea and pastries in the lobby every afternoon. I definitely recommend this hotel to anyone who wants to stay in Williamstown. Carpets(both in the room and the common areas) need to be cleaned.
Location--easy to find and close to our venue Room was the smallest ever encountered in years of travel--maybe large enough for 1 person. Microwave location made it impossible to hang clothing. Took a long time to adjust water pressure and temperature in shower. Lying in bed it was obvious someone had begun painting the ceiling and not finished the job. Really!? And why would someone hang two copies of the same framed print in a room?
Cleanliness, outdoor ambiance, quiet. Had everything you need in a small space. Toilet seat loose.
I appreciated the friendly greeting from the evening host. He and his wife had attended the same excellent play at the Williamstown Theater Festival as I and remembered seeing me. I did not like the sheets or the coffee, that had been standing for too long.
the room was good the heater kept the room at 76 so i had to put the air on
Staff was extremely friendly and ready to please. For the money, my room had a fridge, micro wave, coffee pot, ant safe for valuables. This seemed to be a lot for the price I paid, which for that area, seemed to be a more than reasonable $$$ value. Weather didn't permit pool use, but it was there for my use if I wanted it. They are making attempts to be green. Several notices throughout the room made suggestions to help them in that endevoir. This inn is also within walking distance to eateries etc.,and a short drive to Williams College. Very convenient! I did not find it the cleanest of places. It wasn't terrible, but I could see things that needed improvement. Furniture was in need of some fixing...nothing dangerous, but some more effort to the smaller details in cleaning up the room would be beneficial. With that said, this was my second visit to this inn and I would go again. The friendly staff trying to please their customers make it a PLUS!
Decent price, quiet, good location. I was charged twice at different rates with my name on another person's payment method, and now I'm trying to figure out how to get some of my money back for staying in only one room for one night. Online travelers be wary of the booking websites, try paying with cash or call hotels directly.
Nice beds! Microwave and mini fridge! Bathtub didn't have a stopper that worked but everything else was great.
it is a quiet time of year and the setting is peaceful,which i prefer for a much needed restful environment
Location Noisy, room right on parking lot
The prices of rooms are reasonably inexpensive. Staff is very friendly. Complementary breakfast was a nice added touch to our stay. We ran out of toiletries including toilet paper. One of our lamps had a broken bulb.
Location, price. Heat seemed to be on. Noise level high.
The free breakfast was excellent, and the restaurant the night before was extremely accommodating for dinner when we didn't have a reservation. The restaurant staff and the food were excellent. The room was poorly decorated in 1950's decor with a very unpleasant musty odor. Only 5 tv channels, The heat did not work. The temperature never got above 60 degrees all night long. Not worth the price we paid.
Room was large. Staff called regarding check out at 11:01. Sent someone over at 11:10. Never have had a hotel / motel enforce check out like that. We were getting our things to leave at 11am when they called. Not worth the price at all. Much to expensive for a simple motel.
The art in the room was much better than traditional hotel room artwork. The shower water pressure was terrific and we had plenty of hot water. The tv was tiny, the drain in the tub was broken and left on the soap holder in the shower, we had to plug the drain with a washcloth to fill the tub. The shower head is very low...I'm 5'8" and had to bend my knees to rinse my hair... The hotel staff seemed way more interested in eating and chatting out back than dealing with customers.
The outdoor property. Good water pressure in the shower. Housekeeper talking on cellphone not acknowledging my presence. No work uniforms. Housekeeper looked high off drugs. No fitted sheets on the bed. Only 2 pillows and 2 bath towels. Place is very worn. Room smelled really bad.
Ant crawling across bed. No plug in bedroom near bed
Location Rip-off, toilets didn't properly flush
The location and the price for the area. The room was fine and had all the necessary stuff. Slightly old, could use some modernization especially more three prong plugs for charging phones etc. Staff handled our friend's problems with their room unprofessionally. So, staff could be more customer focused and friendly.
Friendly staff, clean room, excellent rate and GREAT continental breakfast, even with hot chocolate The atmosphere on the premises
I don't think the place has ever been cleaned - grit coming up from the somewhat clogged tub drain, a slightly bluish stain in the sink from the soap never quite getting washed away. Also, the desk guy was weirdly insistent about getting our email address.
Tremendously accommodating staff. Staff took an hour of their own time just to help us when we had some car trouble and could not have been nicer about it. Great value and great people an easy walk to everything Williamstown has to offer
i liked everything about my stay, including the reasonable price, the central location and, of course, my room.
Clean, decent rooms. Lots of room. Extremely nice family-owned hotel. The man at the front desk was an angel. While the facilities are a little defunct, you're paying an extremely low price for a clean, solid night's stay. Breakfast is a modest presentation of pastries and beverages- just a little something before you head out for the day. Altogether a really cute place to stay for cheap. The only complaint people can possibly have with this hotel is aesthetics. Sure, its a little outdated, and that stinks. But it is clean and cheap and friendly. I highly recommend it.
Walking distance to shops and resteraunts.Staff was pleasant and helpful. Smelled like moth balls and bathroom was tiny.
Convenient for downtown. The complimentary continental breakfast was very poor. By the time we got there, only half an hour before the end of breakfast, there was only dried out bagels and nothing to go with them.
Good position and price. The room was clean but terribly musty smell. The breakfast very poor.
Walking distance of city
We have stayed in many hotel/motels that we felt were much better for the same money
Mainly because pet-friendly, disappointed no pool, good access to everything we wanted to see, including family here.
Local access The desk staff did not have my reservation, but honored it once I produced the printed confirmation from your web site.
It was central...close to downtown.
Convenient to Bennington town centre, fairly quiet, good value The heating system made my throat 'scratchy'
Low ceiling room, musty smell, bathroom small and dirty. Continental breakfast served late in a small corner of the Reception.How can this motel be listed in AAA ?
It was well located poor breakfast - no tea - no bread - hardly a continenetal breakfast. A noise all through the night of plumbing?
Good location for all the Berkshires attractions. Convenient restaurant and continental breakfast. Nice stream on the property. Will probably use again in the future. The shower was a bit mildewey and didn't drain completely.
Friendly staff, who did their best to assist with faulty A/C, which eventually worked well. Location and grounds were very nice, especially the patio area next to a babbling brook. Proximity to a good restaurant was a plus. Room seemed recently renovated-shower was great! Air conditioner wasn't on correct setting and room was hot initially.