North Bay Village Hotels

The view on the beach/breakfast were great.

No complaints

Reasonable price, clean, convenient location and parking. Breakfast included.

Requires renovation work. Breakfast could have more variety than plain eggs and sausage.

We were in town for a long weekend and had an amazing time at the resort. The beach, the spa, the service all five stars. Since every room has a kitchen, the grocery store across the street makes it so convenient. Taking an Uber down to Miami Beach takes 15 minutes so you have the best of everything. Definitely staying there again next trip to Miami.

I wish the pool stayed open later but with the ocean right there no worries. Then again none of the hotels pools stay open past dusk, at least on the strip.

There were lots of fitness classes to choose from and the spa area itself was really nice. We ate the breakfast buffet which was good with lots of healthy choices like salmon and capers and steel cut oatmeal. The location on the beach was wonderful.

We have stayed at many luxury resorts which were less $ and this one just didn't meet up with those standards. Staff was good but not great. Rooms were nice but not fabulous, you get the picture.... You are really paying a lot for the spa /fitness classes and since that wasn't our main purpose we only took one class so didn't take advantage of this. We did have a massage which was a lot more money than other 5 star hotels we've stayed at, but was good.

I had the worst experience in riveria south hotel . It was overal very bad experience . Comfort was zero in the room

I didn't like the hotel overall . It was pathatic

SOME of the staff were very kind. Almost kind enough to make up for the two people who had terrible attitudes when faced with an actual customer service situation prior to them. First impression is everything. The bed was actually quite comfortable.

The hotel signage is terrible for a place that makes that much money and is located on south beach. Why is that an issue here? There are multiple buildings with no parking anywhere around them and surrounded by a difficult two-lane road. The building that has the more obvious sign (shown in the picture) isn't even the building you check in at, or will likely stay. When I called trying to get assistance, the woman on the phone had a one inch fuse before I could hear her try to pass me off to somebody. She thought she was muffling the phone well enough but I could hear her telling the gentleman there how stupid I must be. They kept insisting there was a man outside, which there was nobody anywhere and she kept giving me terrible directions leading me in circles around there building as I tried to avoid letting the cars line up behind me. Finally, a gentleman I could only assume was the one she was speaking to came out and frankly spoke to me like I must be an idiot, pointing at the building aggressively yelling "Do you not see that black and white sign we are telling you about? Just use your eyes and look. This is the riviera!" in a tone that suggested I'm a child who has been crying in the back seat of his car for an hour. I didn't even feel up to letting him know they don't know left from right and he was pointing at the complete opposite of where they were guiding me on the phone. It then turned out my only option for parking was to pay $40 a night for valet. Only other option is a nearby garage for $35 a night. That is the ONLY parking option if you are driving; so budget for it. There is also a $20 hotel fee added as well. I thought the hotel fee was... Well, the rate. I had never been so frustrated by a hotel before actually even getting checked in. When expressing my discontent to the gentleman checking me in, he said he would give me a better room, which meant a room with more space and an obstacle course to the phone I needed to get to so I could ask why he though that I (checking in alone on a business trip) needed to trade the one king size bed I reserved for two smaller beds. They finally put me in the room I reserved and the bed was great besides my pillows smelling like wet towels. Let me tell you, the views of the destroyed and dilapidated buildings that just about every window comes with were great. They give you two iPod radios that have first generation plugs, so don't expect to listen to music on them. The tv had no hdmi plug to let you supplement their terrible basic cable package. Half the channels on their directory didn't work. But the fridge was stocked with overprice booze. I felt like I wasted my money and could have paid half as much for twice the experience almost anywhere else. Are there worse places? Obviously. But I would never recommend this hotel to anybody. If I was on vacation and not business, my trip would have been ruined by how short they fell of how decent they look online.

How the cleaning staff took my towel.

I liked how close the beach was to the hotel

I didn't like how when I arrived to the hotel, my boyfriend and I checked in and the room that was given to us was a double queen bedroom. On the site I booked the room from, it has the option on a double queen or single king bedroom and we weren't offered a choice. We ended up complaining to the front desk about it and they gave us a single King room.

Staff was really kind and very very helpful

The smell like cigarettes, the room was not clean enough. The walls were dirty and there were holes in them. It looked like motel from movies where hookers and dealers come together I do not recommend to anyone

Location

Dirty, old nasty.

For the price we paid, the rooms were way below standard. Consider it a motel. No hot water and you could hear the people in the other rooms.

I can't think of a thing!

Holes in the ceiling in the hallway outside my door. Carpet older than I am (50+) Dank odor Sink in the bathroom sprayed everywhere We left and found another hotel

Liked cleanliness and large rooms

I appreciated the staff upfront. The breakfast was great! The view was awesome.

Due to me booking the room via a 3rd party website, I had to wait for a extended period of time to get my room. The front desk were doing everything they could to help me. In the room it was old. The TV didn't work and there were no towels in the room. So I had to go down stairs twice. The towels were old. After that it was ok. I would stay again. The old room is no fault of the staff.

The location of the property was awesome.

Food options were limited and expensive.

GRAND BEACH HOTEL IS A GREAT HOTEL WITH A GREAT STAFF..... THE ROOMS ARE GREAT WITH 2 FULL BATHS AND THE VIEWS ARE TO DIE FOR......

THEY DON'T TELL YOU ALL THE HIDDEN FEES UNTIL ARRIVAL

Great proximity to the ocean and restaurants

The power cut off in the hotel half way through the night making the whole place extremely hot and uncomfortable. The hotel is much further from South Beach than expected.

Great location,great staff,great value

Beachfront Easy access good location some of the staff was friendly staff's willingness to help with issues low price 'free' breakfast was ok but not many options had loaner beach towels and beach chairs which was a major plus

First day was disastrous because they did not have my reservation in their system, along with about 8 others before and after me. Went through Amoma, although they tried to help, I didn't they were not successful. took me more than 2 hours to finally get my room AFTER MIDNIGHT First room I was given was dirty, bathroom was smelly and tiny, ceiling had either mold or dust. It was not a clean facility, maybe a 2 star simply because of the location and the ability to upgrade to a beach front view with dirty windows. GM, who was on the phone was making things much more difficult for us to get a room. Very thin walls. You can hear everything on the rooms next door and the pools.

It was right across the street from the beach and I picked it because I had some business nearby.

The breakfast was continential and in a dark room with no chairs or tables. The beds were very very bad. This place was built in possibly 1930's and it still looks that way with only small changes. The street has many other places not repaired and boarded up.

Location Security Breakfast Friendly staffs

Interior Small bathroom whitout any ventillation Expensive valet parking

The location is convenient - that's it.

Worst stay ever, a true nightmare. Stay away! Please! It's horrible. Dirty rooms, moldier than you can imagine. We got sick of it and need a medical treatment now, same to our children. They take medicine because of the heavy dust.

Friendly and knowledgeable staff.

Everything was OK.

I did like that the hotel has a Subway its very convinient being able to go down to the lobby to get breakfast/lunch, specially because there are not very many restaurants in walking distance from the hotel.

The service that some of the staff provided including the owner/manager was very poor. They were unhelpful, had horrible attitude and didn't do their the best to make us feel comfortable at all. Friends got stuck in the elevator, the front desk lady wasnt even concerned or didn't even call the fire dept. and I fell going up the stairs because the elevator was not working and the hotel staff didn't even move a finger to do anything about it. Horrible Horrible!!

Pool and spa nicely designed

Got there and found there were nerds and lipstick on the carpet as well as a big wet mark. I called front desk to see if the room had been cleaned and they said they didn't known but they could connect me to house keeping to see if I could get someone to come clean it. I said "can't you do that" she just said would u like me to give you house keeping number or not. Then on Kayak it soecifically says on some options "no breakfast w this deal" so I picked the higher price option bc it did not say that. I get to hotel and they tell me Breakfast is not included. Then I try to go to spa and they charge me more money even after I showed them My Kayak reservstion says spa included. Later that night I come back to the room to find it was never cleaned. I wouldn't even have complained about any of this had I not paid over $400 for the one night I stayed here.

The property is amazing! The pools are great - got a little crowded on the long weekend - but very enjoyable. We had an oceanfront room and the views were breathtaking. The beach access was really good and you got free beach chairs. Its a little away from south beach and all the shops and restaurants - but we knew that going in. Room service was not up to par - they routinely forgot to replenish our coffee/ sugar.

The food was just OK - and the price for food and drinks was exorbitant. Valet only parking and it was $45 per day!!

Canceled reservation with one day's notice.

Relaxed pool environment

Service by staff was slow

Front desk guy was friendly.

Paid nearly $300 for a dank, humid, musky room.

Great location everything is close by !! Very clean rooms! The beds were so comfortable! ! great place to stay for a day or to and thq staff was great! !

Valet parking staff and some of front desk reception staff attitude was terrible!! Walls are very thin and all the noices are inside your room.

we cannot sleep 4 in 2 beds, the space in the room is very limited!

Friendly staff and nice family-oriented pool. Love the tiki bar on the ocean.

Great beach and pool , very nice staff

The cost of the food were high but comparable to other places in the area

Location and ocean view

Location

Service Smell of weed in our room and hallway.

Pool is cute. Location is decent. About 10 min to winwood and to Sobe. Pretty much beach front location

The power went out in the hotel for 24 hrs. This started around 1130pm and continued until 230the next day. There was no manager On duty in the middle of the night to explain anything to anyone. The people who were n staff were clueless. Where was they're back generator?! Plus I just had knee surgery and had no choice but to walk up and down stairs from the 10th floor, because hotel wouldn't change our room location. The cleaning ladies came once in 5 days to clean our room. Once?!

Everything went right nothing wrong

0

I like the location being really close to the beach

They didn't have enough beach towns for everyone who stays there, you have to come down to the front desk early to ask for it, otherwise it will be gone by the afternoon. Room service is slow, by 3:30 pm after we came back from breakfast & walking around, our room wasn't clean yet. With the price that we paid, it would be nice to include breakfast on site and/or shuttle service to the airport.

Rooms are noisy

Lots of sound /noise transmission from floor above

Everything.

Couldn't open the windows. They gave out straws with every glass of liquid. The breakfast baked goods were disappointing. Not enough recycling locations. The ice from the hallway machine tasted strange. They accepted a doubled tip at our first meal. (Miami includes the tip.) (Would not have used ac if windows had opened.) And just to say I assume that when these issues are taken care of the prices will rise beyond my reach. Boo hoo!!!!!!!!!

I love it! It was close to the beach, the rooms were nice and the free breakfast in the morning was great. The staff was pleasant. Oh and they give two comlplimentary drinks which was nice as well. The best hotel on the strip that I've been to

Location of property was on Ocean street which is a prime location in Miami beach. Staff were nice, specially Alayna and Charlee who helped us Move to a larger and ocean view room from improper converted guestroom 106 which was by the lobby and kitchen with a lot of noise.

Building is very old and poorly maintained, the carpet in elevator has stains on it and is secured with a blue tape to the floor. I studied the hotels around Miami beach and picked up Penguin for advertised location, cleanness and price. Unfortunately room pictures presented at time of purchase didn't belong to this property location and was taken from different property they have recently merged with (Presidential hotel on Collins street and newly build villa building on the back) with new appliances and wet bar, nice curtains which all were missing in this location. I would rate building condition for Penguin "one and half" stars at most.

access to Faena beach. adorable rooftop terrace and clean beautiful room

Casa Claridge, like I stated in my title is practically a home away from home, except of course with the Beach being a block away. The amenities, staff and location are all top-notch. We needed an iron and ironing board as well as a crib for our infant daughter and at the drop of a dime, it was hauled up to our room. When you check-in, the complimentary champagne is a classy touch! Would definitely recommend. Cheers!!

We would've like to have windows in the room, that Actually open and closed. Especially in the bathroom

Low key luxurious

Friendly staff, comfortable beds.

Amenities: TINY room, missing refrigerator, mold in showers. Only two complimentary beach chairs (we had three guests). Location: Hotel is a little bit of a walk from the South Beach area where the major hotels are. There was also a SHOOTING in the alley outside of the hotel (we heard the gunshots from our room and it was confirmed later on the news). Misc.: We were also NOT told about the $20 per day "resort fee" that we were made to pay upon checking out.

For a hotel right on Miami Beach, the Riu was surprisingly quiet.

The bathroom didn't really have a door, just a frosted glass window that didn't totally close. Even though it was just me and my wife, the lack of privacy was weird. The room was definitely a little grungy, and smelled musty.

Beautiful place

Expensive parking, if you staying in the hotel the parking shouldn't be so expensive

Room's view was gorgeous. Tiki bar and pool were hopping and service was attentive.

Beds were fulls and not queens so me, my wife and daughter were cramped. We were told facilities and services were 24 hours but pool area was a dark ghost town after 9 pm while neighboring hotels were jumping. $37 a day for parking was very high.

Everything

Nothing

Location near beach. Good breakfast. Rooms were well equipped, clean and beds were comfortable

Noisy when bar is open Not so appropriate for family with small kids

Need more hearty breakfast

Close to the beach and attractions. We got there early and was able to use the shower down stairs to get dress until our room was ready.

They didn't clean our room on Sunday. When they cleaned the room on Monday, they didn't change the sheets, all they did was change the pillow cases and made the bed up. We had to take cold showers.

Hotel was very close to all the different attractions south beach has to offer. I didn't have to call many cabs most stuff was within walking distance. Hotel staff was friendly and professional and the rooms were clean and comfortable. I've stayed here twice and would stay again!

The rooms were a little small but comfortable. Other than that o can't think of anything I didn't like.

The staff were really kind

No one came to tidy up the room, empty trash, check in time is at 3pm, doesn't work well with early flights

I appreciated the great customer service at this boutique hotel, as well as, the great price, convenience since its a block from the beach, and the free happy hour between 7-8. We will definitely be coming back!

The hotel is two blocks from the beach and the strip with vibrant clubs and restaurants

The pool was dirty and small the rooms didn't have rags and towels until I called and had to wait hours for them to bring them. You do not get your money's worth

Good service. Everythingso were OK.