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uncomfortable beds, dirty window coverings, early morning fire alarm,
Found the service was very good, the rooms clean and comfortable. Enjoyed that it was a 'green' hotel and conscious of resources. I was on a business trip and was greatful for the steam, pool and jacuzzi at the end of a long day. Shame that the sauna was out of use. Would prefer a cheaper single person suppliment.
It Was In The Town Centre
The room was extremely spacious, clean and airy. We could have done with another set of towels as needed to shower on night of arrival and then again next morning. I do understand that the provision of one set of towels per person tends to be the standard policy of most hotel chain.
The Innaction health spa was great and the staff at the spar were very helpful there were lots of little things that did not come up to standard.
Helpfullness of staff, smart facilities Price of drinks at the bar
good location and parking slightlt ageing. could do with freshening up
Buffet breakfast / staff courtesy No
easy come easy go swimming and sauna conveniant for town and shops Reception not being able to sort out minor problems i.e. television sub titles for the deaf.
Room was clean and the overall facilities at the hotel were very good and child friendly
Gary on reception was very helpfull with booking flowers which I enquired about for my arrival as it was my anniversary I had to have my room key electronically reset atleast 5 times
very clean and spacious; Staff were very professional and acomodating.
The bed was comfortable. The lighting in the room was complicated and inadequate.
None The curtains were broken they needed hanging properly, the desk in the room had a broken leg,the beds were hard and uncomfortable,around the windows were black mould and damp and the net curtains were filthy.The room smelt as though someone had been smoking in the room and there were large cob webs hanging from the ceiling.The bedside lamp was broken so was the shower curtain,the complimentary soap etc was only enough for 1 person and there was 3 of us.
Very clean rooms, nice bathroom and quite a central location. I wouldn't usually expect to pay to stay in the car park but £5 wasn't too bad.
Very nice. Loved the gym
The food in the resturante was very good. I had trouble on several attempts to contact the reception
The pool & sauna facelities Would be great if spa facilities were open late
Mature staff - exceptionally good None - quite pricey and not impressed in paying for the carpark
Very handy location and excellent value for money Nothing at all wrong with the hotel, perfect
very reasonably priced and a nice breakfast. It was very basic and the restaurant wasn't open on either night of our stay.
Good location off the motorway. Excellent value for money. Good size rooms and very clean. breakfast was served 8am-10am, and we had to leave at 7.30am so missed out.
Not too much, basic cheap, bit very comfortable Rooms looked better on the Internet, very basic and cheap fit out. Functional but better out there for the money
Very pleasant and helpful happy staff. Everywhere spotlessly clean and fresh. Excellent food, good beer! Excellent value for the price.Can`t fault it.This hotel is on j15 m1 (uk) None
Comfort and cleanliness of the room unable to get a late drink at the bar
Helpful & friendly staff, good location, clean room and surrounding areas, easy to find No bad points just little extras which would help ie: Fridge (we had to take sandwiches to a bowls competition at a local school). Tea making facilities for all occupants (only enough for 2 when there were 3 in the room).
Very clean, excellent facilities, very comfortable. Delicious breakfast, Air conditioned rooms, friendly staff.
This is the second stay at this hotel. We were wanting to stay close to Silverstone and this was very convenient. Everywhere was exceptionally clean and beds were very comfortable. We had an evening meal and breakfast, not what I would call gourmet however it was very nice.
Clean and tidy room Poorly serviced, lack of towels, meagre tea and coffee allowance, nothing to say the hotel really cares about it's customers, just bland and nothing special.
Everything excellent No Bad points
Not checking out till 1200 was a bonus.Having a selection of snacks and confectionary available at reception 24/7 was a great idea. No meats available - cold would be fine - with the breakfast buffet.
Shower head in bathroom, very poor.
Convenient location Scrambled egg at breakfast like rubber
Good reception staff. Comfy lounge Bed and pillows not particularly comfy. Even though room had various pillows
it was peace and quiet
Extremely clean The prices of the drinks at bar, well wine actually. I have worked in the uk and abroad for the last 8 years in lodges,Holiday parks and 3 and 4 star hotel abroad and a glass of wine has never cost me £6.00 nor £15.99 a bottle. So was a bit disappointed and ended up having a cider!
cleanliness, comfort and price i would recommend this hotel if the staff were more friendly
Very relaxing. High quality furnishings, and service. Very friendly staff, even willing to make breakfast out of time. Breakfast very basic though, the UK version of continental. The decor was very modern,though very clean: I found this the least relaxing of the stay,with brash lighting
Nearness to the motorway
They seem to have thought of everything Climate control in room blew directly onto bed
Staff were very helpful. This was my first time in Northampton and I didn't know my way around, staff provided map and advice of where shops etc were located. There were no 'mini' complimentary tolietries in my room and the soap dispenser in the shower was empty during the whole of my one week's stay
Rooms were large, good showers! Unfriendly, unhelpful staff who are not interested in the customer and don't know how to work their own systems.
clean; polite staff occasional loud pipework/plumbing noise; poor architecture: the view of the roof was needlessly depressing
Staff were friendly and polite `There was alot of noise well into the early hours doors banging people shouting to each other until about 03.40
Large, clean room, friendly staff, good shower and kettle useful. Also a good breakfast and prompt help when my card got demagnetised. Bit basic with some facilities, especially lack of bathmat and freeview tv channels. Could also do with better coffee somehow!
Too few towels, pillows and tv channels. Lift out of order. Rude man on reception. Have to pay for parking on top of room cost. Not good. The bathroom though clean, was not in great shape. lots of discolouration. The bed was Very creaky and moved.
Very friendly and attentive staff. computer keyboard was replaced immediately. served within a reasonable time at the restaurant. Although the room was adequate for our needs, it smelt of cigarette smoke the moment we walked into the room. that same night, I did not sleep very well as the bedclothes smelt of cigarette smoke and being a non-smoker, it affected me. On arrival, we were asked to complete a form and I read that smoking was prohibited and if caught smoking, a penalty would be incurred. Outside our window we saw cigarette ends and a lighter. During the course of the night at approx 1.45 am, a smoke alarm sounded, causing a bit of panic and not knowing if we had to follow the evacuation procedure.
Very clean and fresh look to the hotel, attentive staff and very nice lounge/dining area None - everything was good
Location The room was bleak, there were people running up and down the corridor at 4am, singing and shouting
Staff were fairly friendly, tea and coffee was there Room was dirty, not value for money overall
convenient for stay air conditioning noisy, and why three pillows for two people?
The room was very spacious
yes the state of there bathrooms we informed the managment of the dirt they tried to change our room for us but they found that other rooms where they same
Loation and cleanliness of the room. The price was the main factor for visiting our daughter in University. Would come again. Price of the breakfast if you paid for room only.
The shower was great. Also the pillows were excellent. We took full advantage of the breakfast deal at £6 The picture on the TV in our room was off to one side
Quality of room and convenience of facilities Some staff didn't follow through on requests
Clean , practical, very good breakfast, helpful accommodating staff. Convenient to city centre.
Hotel took payment twice !!
Big rooms! Staff were useless! Man could not find my booking, i had to psyhically go behind the desk and find it for him on systems i didnt know!!!!!
The distance to the City Center by Taxi was great!!! Only a Five Pounds! I did not get the room I paid for as advertise on the internet but the room was still clean and comfortable.
Very good value for money
Breakfast was decent enough, room was clean, bed was comfy, handy for the golf course if you like golf Decor a bit dated, shower could have been better
Food was excellent Drinks seemed pricey but that may be Marriot general policy.
The room was lovely- v.clean and comfortable! The Angel Spa Treatment Lady was fantastic. The staff were great too. The food was very expensive- didn't personally think it was worth the price. The windows are very thin- not ideal for a hotel located near a busy motorway, it also left the room really cold during the night. The aircon in the room was broken and we could not turn it off at all- disturbed our nights sleep!
Good location for travel up m1. Effective/swift resolution by management of complaints. Mariotts have modern rooms and Canadian-style facilities. Confusion by check in staff on difference between full account prepayment and recording of credit card details for room charges. After a long corridor walk, we found our room was already occupied - raising security issues, not to mention a major inconvenience. We were not alerted that a four digit code is required to exit the parking lot, requiring a return to the desk.
Quick check in and good breakfasts Arrived at 5.00pm and the corridor to my room was littered with room service trays that had not yet been collected. Created a bad impression.,
Nice interior of the common facilities Room really hot windows don't open very far, they supplied a small fan which basically circulated warm air around the room. They supplied cushions instead of pillows for the bed which made awkward sleeping on top of the heat and the noise of the fan having to be on all night. Food and drink prices very steep in terms of quality.
Clean and tidy friendly staff Room a bit small, no lift.
Comfortable room with proper bathroom (ie a bath!), windows that actually open, easy access to hotel from ring road, surprisingly good restaurant. Cost of room and meal high for location, time of year and day of the week (Saturday).
I was extreamly impressed with this hotel, so much so that I have written a letter to the hotel to thank them None
Very clean and new bathroom with nice toiletries. Warm. Comfortable bed. Friendly staff-got me a sandwich on arrival though kitchen had shut 30mins befoore I got there. Coffee was rather cold at breakfast
Excellent food, bright modern room, great shower. Internally advertised 'dine and stay' not available as we had booked on- line, although I understand we received the internet room rate, a reduction of £20
Very friendly and helpful staff. Superb and plentiful breakfast which was freshly prepared. The only downfall to our stay was road noise which was a little disturbing, however, as we live in the depths of the countryside, we are used to absolute quietness and this has a bearing on the answer.
Very clean and modern quiet room Bathroom lights did not all work
Friendly staff and very good food. Even breakfast was a pleasant and jolly experience - all too often a sombre affair!
Staff friendly, food was delicious...good clean comfortable accomodation, well located. Comfortable bed. Room a little small, otherwise good
Location was very convenient as we were going to local funeral. Liked decor and atmosphere, bed very comfortable.
Everything was just "ok", there was nothing wrong with the hotel but there was nothing to shout about either. For some reason they seem to have touched up the paintwork on some doors and put up no warning signs so my partner got her hands covered in paint opening a door.
High quality room, great bar, breakfast excellent None at all
The room was very comfortable
Restaurant coped very well with a grumpy older member of our group Mobile phone reception is poor - between us we had at least 3 providers but all of them were patchy. I think this is an area problem rather than the hotel
Very good value. pleasnt staff, would go again
lovely countryside location
Everything was great from the food and drink to the great leisure facilities
The helpfulness of all the staff The dining area is like a corridor and there were families where the parents let their children run up and down. Hell for the diner looking to enjoy a quite meal!
The general ambience was delightful, a mixture of "outside and Inside" feeling, rather than the normal claustrophobic sensation of a "one-building" hotel. I admit the carpet entrance to the group of three rooms which my family used was a wee bit grubby - and one receptionist was a bit sharp. But i am splitting hairs. The hotel was 99% delightful.
able to relax, enjoy a quiet business conversation in the exquisite bar area, and an excellent meal getting wet in between my room and the bar/dining area
unforiunatly due to busy schedule did not have time to use any of what looked like very good amieneties,but what i did use were very good eg resteraunt coffee lounge.
The staff were friendly, very helpful, making sandwiches for us even though the kitchen was closed, as we had arrived late due to the bad weather, and served us in the bar, the food was very good, hot and fresh breakfast buffet. I had an 'old blood stain' on a pillow case, which I know was clean but it did not look nice, I pointed this out to housekeeping and mentioned to the reception when I checked out. The radiator in the ensuite did not appear to work either, which was brought to their attention upon check out.
Peace n quiet
walking the grounds
The Pub next door. The grounds and setting. Not too peaceful if staying in room during day, due to busy maids. Expensive if late checkout required
The swimming pool, sauna & jacuzi. Even though the heating was on full in the room, it still wasn't warm enough. Everywhere in the hotel seemed warmer than our room.
It is convenient to the sailing and breakfast was good i asked for a twin room when booking as I was staying with my mother. As it was a double we were given she went home and did not stay a bit disapppointing as I had specified it when booking
Location As above
The room was really lovely and warm, the breakfast was also really good!
The room , breakfast We came to sedgebrook hall only for a relaxing weekend.we wanted.to use the swimming pool and jacussi but we couldn't because these was out of order.at no point was we informed about this.would you consider letting us stay for free again when these facilities which we payed for are actually working
Good atmosphere in the bar, friendly and polite staff Looked to have good facilities Good food - nice breakfast with plenty of choice
Hotel staff all were very helpful, lovely English breakfast. Long walk to the room, not ideal for the disabled. Bed was very soft, (each to there own) Noise in the corridoor very late to early hours of the morning. I feel there should be signs on all door (please respect other people sleeping.)
The rooms were very comfortable and staff extremely helpful. The bar, lounge and restaurant were also very welcoming. Food was very good. The smell of cigarette smoke in a first floor corridor
Excellent value for money and very helpful staff The cost of breakfasts!
The reception staff were very friendly and rooms were very clean if a bit out of date The room was quite cold despite the heating being on and the amount of bed clothes / balankets was insufficient for the current cold weather.
The hotel was cold and struggling with the sub-zero temperatures outside.
Staff friendly Quite Old fashioned In need of decoration
Good accomodation at a fair price. Ideal location for where I wanted to be.
evening meals size of room verry poky.leaking skylight in bathroom
the staff were friendly they failed dismally at catering for the no of people wanting breakfast at the same time.
The outside of the building and the inside of the accomodation block looked very tired and unkempt. Areas of the block smelt of damp and initially the room was very cold, also toilet broken and no heating in the bathroom. The security lock to the block was broken, leaving it insecure all night.The stairs and access to rooms would be difficult for the elderly. The old part of the building was OK but the whole of the outside needed a good make over and some serious maintenance. First impressions not good and this is the initial view one gets from the car park.
reception very friendly, nice breakfast environment didnt like room away from main hotel building
The warm and friendly welcome and the speedy breakfast. It is well situated for work
Friendly family atmosphere TV in the room had very poor reception - needs updating
We were given a wonderful welcome by Mary and all the staff in the dining/breakfast room. There was ample room for car parking as well. I cannot think of anything we did not like at the hotel. Food was plentiful, well-cooked and we had more than enough.
Nice room, enough space. Nice people good breakfast We missed a bar or railing or hooks to hang our towels
The staffs are helpful and the locus of the hotel is quite near to the main bus station. The ceiling of my room keeps on sounding like somebody's knocking on it...and quite frequently. It scares me when I found the base of the bathing place in my room began is aleak.
Decor, flat screen TV, breakfast, size of shower Parking a bit restricted. Also door hinges could be oiled.
Bad quality breakfast
The welcome is always warm and friendly. The free Wi Fi is a bonus! The secure parking is also useful A small point but the access road to the car park is in need of repair
I was made very welcome. The room was clean, comfortable and modern. They were well designed and quiet. The breakfast was outstanding and the portions were very generous. It was convenient for public transport. Nothing
Very quiet rooms.
clean rooms, lovely breakfast with great views located a bit further than expected!
Location only as I was on Business in the area. Side plate and knife but no bread or butter offered or available. King prawn starter- good flavours but warn starter served on very cold plate so food got cold quickly. Also chef too free with black pepper as a topping to garnish. Mixed grill- don't bother, really, don't bother. If your idea of quality dining is a kebab of unknown origin in the early hours of the morning then I imagine that you will be contented with the offering. Usually one reads critiques on food quality, presentation, cost, so on and so forth with an open mind however on this occasion the cold plate of miscellaneous items presented to me fell far short of what was on the menu. It was at best a mixed grill in the true sense of the word. Possibly prepared by a university student after a heavy night out. Even Paul Daniel's could not turn the strip of fatty bacon in to the gammon steak that was to accompany onion rings, which incidentally were missing from my plate.
Very friendly staff and great customer service Prevoius guests paperwork in room folder and some mould around edges of shower
Very overpriced for the level of comfort offered
Very helpful receptionist provided some help with a fancy dress costume. Most appreciated. Breakfast staff very helpful and pleasant. Wish we''d had time to enjoy the other facilities. Arriving in the dark we didn't know where to go to check in. A longish drive, past accommodation, illuminated signage would have been helpful.
This hotel is great for business travellers who's are looking for a comfortable nights sleep. The hotel provides free wifi in both rooms and bar areas. The food is ok and the leisure facilities meet the needs. I have always paid £45 for the room which is I believe value for money.
Room too small shower too small
The staff were extremely friendly and helpful. The leisure facilities were good. The rooms were a little small.
lovely and clean room is really to small to add a cot could do with a bigger room if cots are to be added
Spacious, attractive and comfortable suite in beautiful surroundings. Helpful staff. Good value. Nothing
The room and restaurant Check in 2pm lunch finished 2.30, so we immediately had to go out,? (Pretty crazy) needed breakfast 7am were told not before 8am, we did eventually get it but thru arguing !!!!
Very nice atmosphere and very comfortable - good food and very handy location - about 15 minutes max from M25 Not exactly boutique as advertised - but very comfortable
The hotel room was clean and comfortable with good tea and coffee making facilities. The food was good and reasonable priced and vey well presented.
dinner in the restaurant surly and unfriendly staff at breakfast with a lack of attention to our requirements
Welcome, Restaurant, Meal, Drink. 1 x sour milk. Dirt under bed and on skirting board behind bed. 1 small kit kat to share between us both.
Friendly and very helpfull staff. Nice room and atmosphere. Good restaurant for dinner (try the huge pizza!) and breakfast. Bed and shower are not really suitable for a tall person (> 1,85m). Relatively busy trafic on the street in front of the hotel, which you can hear with the window open.
Excellent breakfast Decor throughout hotel was good Bar staff attitude was not great - continued to sweep up although we were waiting to be served Matress on bed was very, very squeaky
Excellent food and great atmosphere Ask for a room on the car park side otherwise your room will be next to the road
Excellent stay (3 nights). Very good attentive service. We had dinner at the restaurant twice - the best food we have had at a restaurant in a long time. Very professional and absolutely delicious. Great wines too. We would have eaten three times but for other plans. Would thoroughly recommend. Nothing at all. Regarding reviews. We found them conflicting, some extremely picky. We had no problems. True we did find two of the staff having their breakfast at the same time as us, but one presumes they have to eat before starting work and showed good manners, so not sure what that review complaint was about.
The staff were very helpful from the first point of contact. They aloowed us to check out an hour later on departure which was very much appreciated. The room was very clean and comforatble. We were a little dissappointed with the food. We have read good reports on the website, however, our first choice was not available from the menu and my wife's alternative selection was moderate. Also, the bar area for eating was quite smokey.However, never judge a restaurant on one meal and it would not stop us re-visiting.
very pleasant bar and restaurant. great food; good beer. pleasant, clean room
Pleasant helpful staff. Service good. Food above average. Room was functional.
The room was clean and comfortable, as the family rooms were all book the hotel kindly put a 'z' bed in the room which was fantastic. staff helpful,food lovely. Our room was directly above the bar, so Friday night was load music till early hours and on the saturday night there was a band on till 1.30! having had a busy day at silverstone and a 10yr old we didn;t get much sleep.
Comfortable and friendly and value for money. Shame there is a mainline railway track less than 100 yards away.
Restaurant food was good and the very young staff were charming and very attentive. Room was comfy and well heated with nice bathroom. Would have liked a bath though, not just shower.. Reception carpet as I said. Vile. Too much noise late at night from some guests which was not quelled. A bit close to the trains, but then it did used to be the Station Hotel.
My stay at the Walnut was extremily good, there was an initial issue with our booking but the staff were excellent in resolving it and provided a welcoming relaxing stay, the room was in excellent order and very comfortable
Restaurant atmosphere very relaxed and private
good quality trad ales,excellent room & great food
Lovely hotel. Staff great, as was the food. Will be going back None encountered
The room was very comfortable
basic clean room no plugs near mirror cold as no heating on did try to put it on but no joy.kettle balanced on window sill very danderous.
Car park Advertise on suite only basin in room
I received the two things that mattered to me most: a friendly welcome and a peaceful night's rest.
It was good value for money The exit from the hotel car park is dangerous. It is on to a one-way system, but this is not marked by any road sign. Consequently, on leaving the hotel, we turned left, an illegal move! The fact that there is no lift was a difficulty - I am diabled.
Cleanliness of the room. Helpful staff. Good parking. Central Rather tired feel of the place. Breakfast was adequate but not up to general standards.
Since our previous stay the hotel seems to had a good makeover so we would stay there again The Breakfast wasnt that good. My wife would have liked some fruit and Yogourt. The cooked element had been on the hot plate to long
staff could not uderstand english
Nice grounds to walk round before dinner, well maintained gardens in a nice location. Although it was a no smoking room there was a distinct smell of tabaco smoke in the room.
Gym facilities Toilet in room had not been flushed!
Cheerful staff I booked my room online but on arrival at the hotel there was no reservation for me. Luckily there were rooms available for the night. Light over bed was not working.
The grounds were terrific as we had our dogs with us. Our booking when we arrived at reception was under another name but our address?and the other name kept appearing on the computer? We did not purchase any breakfast as we thought it was very expensive at £12.50.
good location (near the highway). the hotel is clean. comfort is good the restaurant is not a the level we canb expect for a Holiday Inn. Cost of internet connection (15 pound for 24 hours) is too expensive, and should be included in the room cost.
Nice helpful staff.
bar and food
There was no reservation received when checking into the Hotel. There was only one room avalable for that night which was a smoking room which we had to except, it was lucky we checked in before going onto our venue otherwise we would not have checked in until 11.00 and no doubt there would not have been a toom available.
Comfortable bed Room was a bit pokey.
Room very clean & comfortable. Nice extra touches, iron, board & trouser press also options for different pillow types. Loved the blackout screens.
Excellent value for money, comfortable rooms with all you need, very good food, friendly staff, lovely surroundings, excellent location, all in all best place in town Windows in ground floor rooms don't open but there was a fan in the room if needed
We enjoyed the peace and quiet
It is nice & Quiet and the breakfasts are large and excellent. The plumbing system needs a major upgrade.
Location, secure parking, cooked preakfast.
Hotel was adequate for the price clean staff helpful and efficant Not a complaint but the shower leaked on to the floo looked like an ongoing problem as the floo was wet when we arrived had to use towels to mop up
Very clean, helpful staff, easy parking Shower was difficult as had to hold it in the hand rather than use the stand
Great Value for Money. Bathroon bit dated.
Excellent clean rooms and friendly staff Bar not open all the time
Staff was absolutely excellent, very helpful and accommodating! Small room for three with an extra bed, but quite adequate otherwise.
Everything about the hotel was fabulous. Location, comfort, value for money. Brilliant. Only one small thing. The bed was lovely and big but it had large crease down the middle as if it was two singles pushed together. I still slept ok though.