Renaissance Chicago North Shore Hotel, Northbrook Hotels from $120

Guest reviews

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Families
Business
Solo

Overall Rating

Based on 909 reviews

Service

9.1 "World class service."
Location

8.6 "Location is great."
Breakfast

8.2 "Breakfast is good."
Cleanliness

7.5 "Good cleanliness."
Value for money

7.0 "High value."
Room

6.5 "Rooms are ok."
WiFi

3.5 "Internet is poor."

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Overall Rating

Based on 399 reviews

Service

8.9 "Great service."

9.4 "94% found the staff to be very friendly."

8.7 "87% said the reception staff was great."

8.0 "80% thought the service was very professional."
Location

8.8 "Location is great."

8.3 "Great parking, according to 83%."
Breakfast

8.5 "Breakfast is good."
Value for money

7.2 "High value."
Comfort

6.6 "Average comfort."
Amenities

6.5 "Average amenities."

6.4 "64% thought the building was acceptable."

6.9 "69% said the architecture was not spectacular."
Room

6.2 "Rooms are ok."
WiFi

3.4 "Internet is poor."

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Overall Rating

Based on 318 reviews

Service

9.2 "World class service."

9.5 "95% found the staff to be very friendly."

8.4 "84% said the reception staff was great."
Location

8.7 "Location is great."
Breakfast

8.0 "Breakfast is good."
Cleanliness

7.6 "Good cleanliness."

7.5 "75% said rooms were clean."

8.8 "88% thought it was clean."
Room

6.5 "Rooms are ok."
Value for money

6.5 "Average value."

6.4 "Breakfast prices were ok, according to 64%."
Comfort

6.3 "Average comfort."
WiFi

3.4 "Internet is poor."

4.0 "60% thought it was overpriced."

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Overall Rating

Based on 118 reviews

Service

8.6 "Great service."

9.1 "91% found the staff to be very friendly."
Location

8.4 "Location is great."
Value for money

7.0 "High value."
Cleanliness

6.9 "Average cleanliness."
Amenities

6.5 "Average amenities."

6.4 "64% thought the building was acceptable."
Vibe

6.5 "Vibe was decent."
Room

6.2 "Rooms are ok."
WiFi

3.4 "Internet is poor."

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Overall Rating

Based on 72 reviews

Service

9.1 "World class service."

9.5 "95% found the staff to be very friendly."
Location

7.9 "Good location."
Cleanliness

7.6 "Good cleanliness."

7.4 "74% said rooms were clean."
Vibe

7.3 "Good vibe."
Comfort

6.5 "Average comfort."
Room

6.4 "Rooms are ok."

Hotel type

Business Hotel

Guests recommend this hotel for business travelers.

Good to know

"Pleasant entrance area"

"Clean rooms"

"Comfortable beds"

"Friendly service"

data provided by TrustYou

Recent Reviews

All reviews
Positive
Neutral
Negative

10.0

review from

Staff was great and the bed was wonderful. Great value and was close to family.

Reviewed Jul 2016
10.0

review from

great experience. good staff, clean rooms and hotel overall. Good reasonably priced in the restaurant. Stayed 4 days at a seminar on site. Would recommend to anyone visiting the north shore/suburbs.

Reviewed Jun 2016
3.7

review from

The staff was friendly My room was not cleaned and I did not receive clean towels until 11pm that night!

Reviewed Apr 2016
10.0

review from

The sheets were incredible, nuff said!

Reviewed Jan 2016
9.1

review from

Loved the room! Loved the warm colors, the bed was soft, the room was clean. Plenty of space in the room. My boyfriend and I really enjoyed ourselves. Room service was great! The staff at the front desk wasn't very friendly or welcoming. There was a tall blonde man who was a bit odd. Wasn't rude but wasn't friendly or kind either. Hard to explain, just seemed like he was having a bad day and was forcing a smile. The only other complaint I had was the bathtub. Seemed a little old, and had a couple stains. Everything else was great!

Reviewed Aug 2015
8.8

review from

The hotel was very nice, bed was comfortable, room was clean, check in was easy. The fan on the heater in the room sounded like a vacuum cleaner. It is probably a minor fix.

Reviewed Nov 2014
7.7

review from

Friendly staff and they were able to accommodate my early (8:30 am) check-in request. Breakfast wasn't open until 7:00 am. Pretty late opening for those who want to get breakfast and head out for an early morning meeting or appointment.

Reviewed Nov 2014
7.3

review from

Good hotel upscale and fun decor, steak place next door and Starbucks nearby The staff member who first checked us in tried to tell us that all King rooms were taken even though my reservation was for a King Deluxe room. He shrugged and said that wasn't his problem what a third party promised. We could have a standard Queen. I spent thirty minutes on hold with hotels.com with no resolution and then checked back when another front desk person arrived. He got us into a King room though not King deluxe. He gave us a drink coupon as well. While the second front desk person was great, the attitude of the first was so bad that it leaves a bad taste in my mouth. I'm not sure I'll ever order a hotel through Kayak or it's unknowable network of third parties and fine print that the advertised room is not guaranteed.

Reviewed Jun 2014
9.3

review from

Room amenities. Fridge, charging station, room safe, breakfast buffet

Reviewed Jun 2014

10.0

review from

Staff was great and the bed was wonderful. Great value and was close to family.

Reviewed Jul 2016
10.0

review from

great experience. good staff, clean rooms and hotel overall. Good reasonably priced in the restaurant. Stayed 4 days at a seminar on site. Would recommend to anyone visiting the north shore/suburbs.

Reviewed Jun 2016
10.0

review from

The sheets were incredible, nuff said!

Reviewed Jan 2016
9.1

review from

Loved the room! Loved the warm colors, the bed was soft, the room was clean. Plenty of space in the room. My boyfriend and I really enjoyed ourselves. Room service was great! The staff at the front desk wasn't very friendly or welcoming. There was a tall blonde man who was a bit odd. Wasn't rude but wasn't friendly or kind either. Hard to explain, just seemed like he was having a bad day and was forcing a smile. The only other complaint I had was the bathtub. Seemed a little old, and had a couple stains. Everything else was great!

Reviewed Aug 2015
8.8

review from

The hotel was very nice, bed was comfortable, room was clean, check in was easy. The fan on the heater in the room sounded like a vacuum cleaner. It is probably a minor fix.

Reviewed Nov 2014
9.3

review from

Room amenities. Fridge, charging station, room safe, breakfast buffet

Reviewed Jun 2014

7.7

review from

Friendly staff and they were able to accommodate my early (8:30 am) check-in request. Breakfast wasn't open until 7:00 am. Pretty late opening for those who want to get breakfast and head out for an early morning meeting or appointment.

Reviewed Nov 2014
7.3

review from

Good hotel upscale and fun decor, steak place next door and Starbucks nearby The staff member who first checked us in tried to tell us that all King rooms were taken even though my reservation was for a King Deluxe room. He shrugged and said that wasn't his problem what a third party promised. We could have a standard Queen. I spent thirty minutes on hold with hotels.com with no resolution and then checked back when another front desk person arrived. He got us into a King room though not King deluxe. He gave us a drink coupon as well. While the second front desk person was great, the attitude of the first was so bad that it leaves a bad taste in my mouth. I'm not sure I'll ever order a hotel through Kayak or it's unknowable network of third parties and fine print that the advertised room is not guaranteed.

Reviewed Jun 2014

3.7

review from

The staff was friendly My room was not cleaned and I did not receive clean towels until 11pm that night!

Reviewed Apr 2016

Renaissance Chicago North Shore Hotel

$120+

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Recent Reviews