Pros: I always use them when I come to the north suburbs to stay
Nov 26 2015
Cons: Dirty car
Jan 4 2016
Quick and easy car rental
Pros: Drivers license and a credit card and you'll be on your way in no time. Friendly staff. Got a car with only a few thousand miles on it. Brand new and fun to drive.
May 1 2017
Pros: Excellent car, customer service and price!
Cons: Nothing comes to my mind I didn't like.
Jul 16 2017
Best rental agency
Pros: Employees were knowledgeable, kind and accommodating
Cons: The car was not very clean but it was an upgrade so I can't complain.
Feb 4 2016
Pros: Service was excellent
Dec 1 2016
Tyler in Deerfield, IL Enterprise at Hyatt Hotel
Pros: Tyler was the most pleasant and professional rental car agent I've EVER encountered. So personable, professional and accommodating. He also had great follow up and memory when I called to ask him a question. Honestly, Enterprise would be foolish to not pay attention or not advance this employee. I'd rent again from Enterprise just because of Tyler and what a great brand ambassador he was!
Dec 28 2016
Generally a good experience
Pros: Got an unexpected upgrade because the type I rented wasn't available. Vehicle was in excellent condition. Lenience with dropoff time is a good policy.
Cons: Car rentals are expensive, period; not my favorite way to spend money. Not a fan of the hard sell on extra unnecessary insurance; my ability with risk assessment is better than that.
Cons: Being called and hour before pickup time and being told they had no cars. Had to switch companies and locations and lost and hour and a half of travel time.
Jan 1 2017
Good Service - Car had minor annoying issues
Pros: Minivan was comfortable and low miles. Agents at pickup and drop off were very friendly and accomidating.
Cons: 1) Minivan was very dirty inside and out.
2) Although not requested, minivan came with GPS that would not stay off (it would turn on every 10 minutes - very annoying on a 18 hour trip)! Customer service could not help and unit could not be disconnected.
3) Headrest in rear seat was broken and poked into passengers head. Headrest was attached and could not be removed. Had to tie it back with rope.
4) Safety - rear passenger seat belt would not click properly. Multiple times the belt would just come undone. Agent was able to verify upon return to store.
Nov 28 2016
Too much money for too little
Cons: I made a reservation but they didn't have my car. I had to wait 3 1/2 hours to get one.
Cons: rental staff did not appear happy with low price given to us
Mar 31 2017
Cons: When I got to the rental desk I was told my reservation had been canceled due to being 20 minutes late. I had no choice but to pay a higher price for another car. Also asked about adding my wife on the contract and was told it was $13 a day and I came to find out that's not true.