Norton Hotels

Hotel smelled strongly of smoke and it could have been cleaner. You have to pay extra for maid service and if you want clean towels you have to go get them yourself. It wasn't terrible and it wasn't good, just okay. I wouldn't stay here again.

Comfortable bed, good location. Would consider it again.

Swimming pool

No continental breakfast

Easy check in and loved breakfast.

Wish there were more TV channels.

Everything was perfect! Staff was friendly and the accommodations were excellent as other reviews we read said they were.

The Staff were all exceptional and the place & room was clean.

Everything! This place is just amazing!

Nothing. THIS place IS the best hotel

Location to Xfinity center was great!! Loved to layout of the room!!

Nothing

Courteous & friendly staff & guests. Free fruit infused water & apples. Huge room. Nice pool & hot tub. Starbucks on site.

Couldn't find thermometer for hot tub. Usual room noise.

Very modern decor.

Our a/c wasn't working properly. Didn't want to switch rooms as we'd be on a separate floor from our kids.

Location

The bathroom was dirty and had mold all over the shower. The room was rather run down.

Had pack and play as a crib with no mattress for our son definitely not good for toddlers or infants. The only good thing was the breakfast that you had to pay for and for the price of the room there should be some sort of complimentary breakfast. I could keep going but I was not satisfied at all.

Hotel personel were great

The breakfast was great, the staff very friendly, and the location near Gillette stadium perfect.

Hotel staff was extremely rude. Charged my credit card additional money with out notifying me first or asking and seems to think that is completely acceptable to do as a business. Urine on and around toilet from previous guests. Raw sewage smell all through second floor. Old food crumbs and pieces next to and under bed

The lady who checked me in was extremely helpful and friendly. Every time I've stayed here the folks that work here have made the check in and out experience quick and pleasant.

Have to use your credit card. No cash accepted.

Super friendly and accommodating staff. Easy to find location. No complaints!

If you are a non smoker- never never ever settle for one of their smoking rooms. Plus you'll be out at least $200 for something that's hardly with $50

The location was awesome... close to where we were going.

The showers were disgusting, the blanket had a hole in them, for being a smoking room it smelled like pure stale cigarettes..

The room was very comfortable and much quieter than other places we have stayed. Breakfast was substantial

Did not feel the room was thoroughly cleaned. The carpet was not vacuumed nor was the bathroom floor cleaned.This was not on arrival but after the first day

Staff went out of their way to accommodate an early check-in. Different breakfast on the two mornings showed both variety and intelligent planning.

On Booking.Com, this hotel advertises that it is "close" to the commuter rail station. We chose it on that basis, as we wanted to avoid Boston prices by taking the train into the city from a reasonably-priced suburban hotel. However, we don't think three miles is "close".

Nothing

Everything

Beds were comfortable once we removed sketchy blankets.

Smelly. People loitering in hallway. Empty bottle of whiskey under bathroom sink.

Well kept, old building with traditional flourishes. Upgraded room was quite appealing, and the bed was incredibly comfortable. Overall the stay was pleasant.

Room service failed us significantly (one day they removed towels and did not replace, and no replacement on toiletries during service) however the front desk staff was very pleasant and resolved all of our issues quickly. There wasn't much in the way of power outlets near the end tables, which was only a minor inconvenience, and there was no microwave in our room, though we had a fridge.

free breakfast easy acess of ramp staff very helpful restarant on premisws

All things that they offer me.

Comfortable bed, 12pm checkout and good breakfast

Pool/hot tub need a good scrub...very dirty

Room was nice, clean and has lots of amenities. Staff. Was friendly and helpful.

Nothing.

The drug deals going on in the parking lot, the open and promotion of prostitution on and inside the property, the lack of customer service by the hotel when asking to cancel the room and for a refund. Disgusting place... I should've called the police. But who wouldn't listened? It's Providence...

Rooms were very clean, bed was comfortable and staff was extremely friendly (especially the woman who checked me in at night and the two women working in the breakfast area).

Didn't have any complaints. I would definitely recommend this hotel to others and I will stay again when I'm in the area.

That there was a small fridge and microwave in the room. Also, they has WiFi and a breakfast in the am at no extra charge. Would definately stay again and recommend to others.

The breakfast had no fruit or yogurt. Very unhealthy choices-but coffee was good.

Staff was very willing to help and very friendly with both of my small children.

N/A

Room was clean, plenty of space, staff was helpful, breakfast was very good. Well worth the money if you're in the area.

N/A

I & my son liked just about everything. The décor was very pleasing in the rooms and the lobby was very boutique-like. The lobby was sophisticated & cosy at the same time. Whoever was the decorator has a great eye. We were surprised to learn, that the hotel is scheduled for a color change to purple and grey. While purple sounds good, pairing it with grey does not. The staff were friendly & accommodating.

The outside smoking area was riddled with bird poop & rat droppings. I think it was, also, next to the the trash area.

This place was horrible! The lady at the desk was cold and unfriendly during check in. We were up for a funeral so just checked in and then came back around 10 at night. The toilet was broke and ran ALL night long, the AC kept shutting down - the TV was from the 90's- my wife burnt herself washing her hands because the water temp was scolding hot - the microwave was on top of the fridge but there wasn't anywhere to plug it in so we had to move it and find a spot - there were Cheerios all around the bed and floor and when you tried calling 0 to get someone, they didn't answer! Please spend the extra few dollars and got to any other place but this one!!!

Staff was absolutely great! Extremely courteous and helpful. Room was very clean, plenty of hot water, housekeepers were extremely courteous and efficient. Once again, great staff from front desk through housekeeping.

Excellent location. Nicely appointed. Good value

Extremely clean rooms and facility. Completely as described. Complimentary breakfast is far and away better than any other hotel I've ever been at - better breakfasts exist, but not for free...... Service excellent as well. We've stayed here once before and it's hard to imagine staying somewhere else when coming to the Boston area, unless pragmatically I had to stay in Boston proper.

close to stadium had a fridge

no ice dated room non smoking room smelled of smoke

Bathrooms were clean, shower was powerful with plenty of hot water. Bed was comfortable. No road noise even though right on busy RT 1. AC kept the room nice and cool. Room was large with plenty of space. If it's just a place to sleep you need with few amenities, this place is fine. Front desk, maids and staff were all friendly.

No extra blankets, towels were absorbent but few. Had to reuse. An extra chair would be nice. No phone in room. No suitcase rack to raise open suitcase off the floor. The pillows were soft, but plastic-y and loud. Sort of like laying your head on wax paper, every time you move, you hear the crinkle crunch sound and it was loud enough to hear in the other bed. A small inconvenience overall for the price...

The room was pretty much what I expected for the price. It was clean and has been kept up maintenance wise.

The front desk clerk was not very friendly at all. Hardly even looked at us while we checked in.

Free wifi. Free breakfast. Comfortable bed and pillows. Great price. Good location. Good shower and towels. Nice usable spaces for luggage and working. Good tv. Ample parking. Near plenty of food and shops.

The staff was very friendly and helpful! The room was the perfect size for our short stay and very clean. The room we got was very quiet. The shuttle service was excellent and they are willing to pick you up at any time after the game! We got picked up from a gas station about a half mile from the stadium and the walk wasn't bad at all. The traffic was horrible so it was definitely a lifesaver! The check in and out was very easy. I'd definitely stay here again if I'm ever back in the Foxboro/Sharon area!

Noisy m, very very noisy. AC didn't work.

location and clenliness

tub didn't drain. Had a cheesey window a/c unit that was loud and prevented me from closing the blinds, sun burning through the window in the morning

People there are friendly and try to help whenever you need it. breakfast there is the best in the hotel chains in the area and was included.

the ac unit in room was loud and annoying at times when trying to sleep

Good location, easy to access.

Reeks of cigarette smoke. Floors not swept recently. Counter tops sticky. Bathroom not clean (bug in tub, hair on floor). Limited handicap parking.

Price was very reasonable for 2 people splitting the cost. It was clean and served the purpose for one overnight for a conference

Slow Wifi Pretty bare bones room Not the most comfortable bed

The hotel is very clean and staff very helpful location close to everything the room big had a king bed with a sofa bathroom clean plenty of room for two people in the lobby they have Starbucks good coffee clean also have gym and a pool

We liked the location, pool, hot tub, exercise room The staff was courteous and professional. The room was clean.

The beds were very uncomfortable. They need to be replaced.