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Good position in town;friendly/helpful staff; nice room;convenient car parking Not very excited by dinner menu
A comfortable recently modernised hotel in a delightful inner city location with a free car park, Also the restaurant is excellent and the staff generally helpful and courteous. Nothing! It ticked all our boxes.
The helpfulness of your staff was certainly appreciated and available when needed. Also a pleasant bathroom. Our bedroom could have been more comfortable and a large stain on the carpet on entering did not give a good first impression. The duvet was most comfortable but softer pillows would have been nice.
Hotel is very conveniently located. Has own car park. Rooms are clean and comfortable and well equiped.
The Paston room was excellent, but the key fob did not have the room name on it, just the number which confusingly was 412 even though the room is on the second floor.
proximity to city centre
The staff is friendly and the onsite restaurant was fantastic! Rooms are modernized and spacious. Location is excellent. Couldn't have asked for anything more!
The position was very good We were at the back of the hotel and the extractor unit was a little noisy
the cleaner looked nice the room was really hot even tho the heating was off, not a huge problem tho
Excellent location lots of original feature Leaving
In the centre of Norwich - right by the cathedral and excellent choice of pubs and restaurants etc. Near good shops and The Forum A minor point was that the foyer internet access did not work. The room was cold at night due to a problem radiator but they supplied a room heater
The location was very good for our visit. The staff extremely helpful. Lack of a trouser press in the rooms
Location Lack of attention to detail - this hotel could be so much better as it is in a perfect location for Norwich city centre, something much needed in Norwich. Some examples of very many shortcomings that I would expect without question in a hotel of this standard - only one bath robe (probably unwashed as there was a tissue in the pocket), toiletries not replenished on two night stay, bin not emptied despite having a discarded sandwich in it, we were not made to feel particularly welcome after a long and tiring drive, rear entrance to hotel from car park gives bad impression as not very well kept etc etc etc... Our room looked tired and in need of some maintenance. Door handle, toilet roll holder falling off, grubby marks on carpets/furniture etc.Staff don't appear well trained - we were not even asked on departure whether everything was ok and of we had had a good stay. Surely this wouldn't be too much trouble?
The decor no
Wonderful staff that go the extra mile.
Very comfortable bed! It was divine! Lovely big bathroom and very, very clean. Breakfast was great. We were there for our friends wedding and the whole weekend went off very well. Nothing was too much trouble and the staff were very helpful.
The location,and ambiance and artdeco style On arrival having booked two rooms,told they only had one emphasis on my arrangement not their administration/management.Taking one hour to serve meal from ordering with no apology.Cleaning trolley outside room with toillet roll on floor and linen when going down for breakfast
room was comfortable and location was excellent reception was small and not obvious
Central city location, convenient for Norwich nightlife. Mould around the shower enclosure and fittings, not expected in a hotel of this standard.
We liked the friendliness and helpfulness of the staff, the style of the hotel and decor. We liked the small details that were different from so many large chain hotels, ie the furniture, the provision of a 'real' long leaf tea (not tea bags) real coffee etc. in the room...food in the restaurant was excellent. The room could do with a small table, tray etc and a longer lead on the kettle so we didn't have to put the kettle on the floor to reach a socket and didn't have to put the tea/coffee pot on their furniture with the risk of leaving water marks etc. ....small points really.
Comfortable, warm, good interior décor, good quality furnishings, nice bathroom, great breakfast, excellent location Tv difficult to work despite instructions, overnight parking great but having to move car by 9am when checkout was at 11am inconvenient
Allowed us early check in to leave bags in our room None
Personal service, rooms well equipped. Breakfast very good and parking provided. Room temperature could not be adjusted, it was a little warm
Friendly greet and rooms modern and clean - breakfast delicious and the hotel itself was ideally placed for shopping - the purpose of our trip
Friendly welcoming staff, very comfortable room, and excellent breakfast.
The room was pleasantly designed with modern furnishings, the bed was extremely comfortable, the shower was wonderful, everything was immaculately clean and there was a good variety of hot and cold foods for breakfast.
I loved everything about this hotel. Location was fantastic right in the heart of old Norwich. Breakfast was superb and freshly cooked. 1 would certainly stay at Number 17 again. Car parking was expensive but very convenient. Always a problem in city centre location and not the fault of the hotel.
Breakfast was good,Jim made us feel at home,relaxed. Central heating miles too hot,could not adjust it.Could not open window,seemed to be sealed shut which made the situation worse.
Clean, warm and comfortable and a good breakfast. The proprioters were not there to welcome us and although the lady who was there was very pleasant and kind, we felt that our welcome was rushed.
Location was good, breakfast was good. It was at the tippy top of a very narrow stairway with little risers and no handrail. The bathroom was at the bottom of said stairway and some folks didn't flush. There were loud fights that I could here in the street behind my room all night.
Location and easy of access to the city lack of a dedicated car park
Booked 2 rooms, only 1 available - took an hour to resolve
The room was very nice and had everything we needed.