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The fact that on arrival I was not asked for a credit card reservation of money and thus not treated as a potential criminal aiming to abscond without paying.
Excellent service from polite efficient staff together with very good leisure facilities and good food.
Friendly atmosphere. Excellent food. Good leisure facilities
Food excellent, the the best looking and tasting breakfast. Prompt service and friendly staff. Bed not very comfortable - may be that mattress not very thick! Didn't sleep very well.
I have stayed at park farm on several occasions in the past & always enjoy a comfortable relaxing stay, nice place to unwind
It is difficult to rate the hotel as we only stayed two nights whilst attending a family funeral. But, it served our purposes perfectly.
Staff were friendly Plumbing/ heating was noisy all night keeping us awake.......Didnt like the fact of having to walk around the outside in the rain for access between room to reception
The rooms were lovely and the staff were very friendly and helpful
We had a std double, it was better than a superior room at most other hotels. Very good leisure facilities. Excellent restaurant. All staff very attentive. Highly recommended.
It was nice to be able to visit the pool and steamroom The haetin stayed on over night and we got a poor night's sleep
Staff were helpful and efficient. Hotel Building and Grounds were excellent. Facilities and dining were as you would expect of a De Vere Hotel.
Excellent service - particularly the waitress. Food was also excellent. Confusing layout and unclear "labelling" in the lifts! e.g no infomation which floor to choose for Reception.
We were very pleased with the room we had. Breakfast was good with wide variety Although we booked online when we arrived at the hotel they had no knowledge of our booking. But because we had the relevant paperwork they were able to fit us in.
the ambience in room information folder lacking (some pages duplicated, possibly some missing, restaurant opening times not given), and not coordinated with TV on screen info ("refer to in room guide for restaurant opening times"), phone not working, TV unadjustable for colour balance, no guide as to channels
Staff, building itself - spacious and grand, swimming pool Bedroom would benefit from a reading light
peace and quiet over looking the golf course i didnt stay longer
Frfiendly helpful staff, excellent pool and sauna. `breakfast rolls undercooked, no crispbread, i.e ryvita available.
The grounds and the hotel were very good. You were made welcome. I enjoyed the facilities. As said before. The room was basic and for the price I would have expected king size bed and a fridge. There is no air conditioning in the room and it was a warm weekend. I was informed when booking out that there was bigger rooms available.
Ample car parking, polite and friendly staff, very good choice for the room service menu as a single traveller this is very important and an excellent selection for breakfast with attentive serving staff The facilities were a bit dated and the room was rather a long trek away from reception.
In the centre of Norwich - right by the cathedral and excellent choice of pubs and restaurants etc. Near good shops and The Forum A minor point was that the foyer internet access did not work. The room was cold at night due to a problem radiator but they supplied a room heater
The staff is friendly and the onsite restaurant was fantastic! Rooms are modernized and spacious. Location is excellent. Couldn't have asked for anything more!
The Paston room was excellent, but the key fob did not have the room name on it, just the number which confusingly was 412 even though the room is on the second floor.
The helpfulness of your staff was certainly appreciated and available when needed. Also a pleasant bathroom. Our bedroom could have been more comfortable and a large stain on the carpet on entering did not give a good first impression. The duvet was most comfortable but softer pillows would have been nice.
Excellent location lots of original feature Leaving
The position was very good We were at the back of the hotel and the extractor unit was a little noisy
Hotel is very conveniently located. Has own car park. Rooms are clean and comfortable and well equiped.
proximity to city centre
Good position in town;friendly/helpful staff; nice room;convenient car parking Not very excited by dinner menu
A comfortable recently modernised hotel in a delightful inner city location with a free car park, Also the restaurant is excellent and the staff generally helpful and courteous. Nothing! It ticked all our boxes.
the cleaner looked nice the room was really hot even tho the heating was off, not a huge problem tho
access available at all times to room, car parking, walking distance to town Ensuite facilities were to small for comfort, I believe not worthy of 4star rating, as was food quality at breakfast! deep cleaning of some elements within room needed (extractor fan) also I would suggest needs uprating as condensation is affecting decoration (rm 16)
Excellent cleanliness, buffet-style full English breakfast, car parks for about 10 cars
Lack of staff. Lack of information about Norwich.
The staff were very helpful and welcoming. The room was comfortable and very modern, it was very clean also. It was clearly visable from road and easy to get to from city centre. A great stay.
Someone to greet me on arrival. Well lit. Separate and accessible lounge area. Own key. Payment taken on arrival so free to leave following morning.
A very nice modern room with a nice feel We like the help yourself breakfast although we felt it could have been a little more tasty!! The sausages could have been more meaty!
Everything! The staff, welcome; The room was new well apointed and spotless. The breakfast was fresh, wholesome and well presented. the guest house offers excelent off street parking. This is clearly a new bussiness venture and I wish them every success. Keep up these excellent standards and look forward to continued recomendations and repeat custom. I have suggested to Norwich Union that they put you on their recomendation. You are a credit to the city of Norwich
Excellent, friendly service from staff. Easy to locate and close enough to the city.
Out of the city so quieter but a good bus service if needed, good parking facilities.
Clean and modern.Breakfast was good and also included into the price that we pay,although during the time we booked online,it stated that breakfast was not included.
The frendliness of the owners / staff and excelent welcome and service
beautiful place, well kept. the price of the drinks from the honesty bar.
We stayed at Old Catton Hall for 3 nights as we were going to a wedding nearby. The history of the place was very interesting and the luxurious rooms were fantastic. Dianne the owner was very attentive and the breakfast were very good. We would definatley stay there again.
Owner very nice and friendly, really good choice of breakfast, room very comfortable, enjoyed the numerous books on offer to read. Is a beautiful house. I think the hotel would be more suited to the more mature person, but have nothing bad to say about it at all.
Old manor house with character. Bedroom was large, airy and tastefully decorated. On suite was excellent. Breakfast was individually cooked and very tasty, with fresh fruit, not tinned, available. Highly recommend.
Room faultless with all conveniences. Staff very helpful. poor location for eating out; nowhere within walking distance.
The privacey that we were given, the freedom to come and go as we pleased, the facilities and relaxed mode.
This hotel is an excellent place to stay. It is full of old world charm and full of character. I was very warmly welcomed and settled into an excellent room. Breakfast was excellent and grat value for money. I will definitely be staying here again.
Convenience - near to coast and Norwich - comfort and facilities in hotel itself no
4 poster room , everything available from coffee milk to cold beers from fridge bit noisy from grandkids and traffic and squeeky floorboards! [but added to charm]
The location was very good for our visit. The staff extremely helpful. Lack of a trouser press in the rooms
We liked the friendliness and helpfulness of the staff, the style of the hotel and decor. We liked the small details that were different from so many large chain hotels, ie the furniture, the provision of a 'real' long leaf tea (not tea bags) real coffee etc. in the room...food in the restaurant was excellent. The room could do with a small table, tray etc and a longer lead on the kettle so we didn't have to put the kettle on the floor to reach a socket and didn't have to put the tea/coffee pot on their furniture with the risk of leaving water marks etc. ....small points really.
Central city location, convenient for Norwich nightlife. Mould around the shower enclosure and fittings, not expected in a hotel of this standard.
The decor no
The location,and ambiance and artdeco style On arrival having booked two rooms,told they only had one emphasis on my arrangement not their administration/management.Taking one hour to serve meal from ordering with no apology.Cleaning trolley outside room with toillet roll on floor and linen when going down for breakfast
Location Lack of attention to detail - this hotel could be so much better as it is in a perfect location for Norwich city centre, something much needed in Norwich. Some examples of very many shortcomings that I would expect without question in a hotel of this standard - only one bath robe (probably unwashed as there was a tissue in the pocket), toiletries not replenished on two night stay, bin not emptied despite having a discarded sandwich in it, we were not made to feel particularly welcome after a long and tiring drive, rear entrance to hotel from car park gives bad impression as not very well kept etc etc etc... Our room looked tired and in need of some maintenance. Door handle, toilet roll holder falling off, grubby marks on carpets/furniture etc.Staff don't appear well trained - we were not even asked on departure whether everything was ok and of we had had a good stay. Surely this wouldn't be too much trouble?
Wonderful staff that go the extra mile.
Very comfortable bed! It was divine! Lovely big bathroom and very, very clean. Breakfast was great. We were there for our friends wedding and the whole weekend went off very well. Nothing was too much trouble and the staff were very helpful.
room was comfortable and location was excellent reception was small and not obvious
Just stayed overnight as necessaity
convenience bar prices
Availability of the gym for the amount of money for the room i expected a lot better state of the room. There were broken tiles in the bathroom and it was dirty around the bath.
Breakfast Check-in, as completely inadequate, wrong keys given which allowed us into wrong room occupied by another guest.
Very nice rooms Paying extra for internet access
wine dine sleap swim breakfast
Nothing, it is overpriced and expensice for what it offers. The only plus is it is close to the airport and park and ride Everything. No soap for baqth for time of our stay. No ligjt above bed for length of stay (5 nights). Very noisy very hard to sleep due to big mouth southerners smoking drinking banging doors until the early hours(4am). Poor parking arrangements due to moronic boxing event and the hotel being full of visiting knuckle dragging morons.
Staff were very friendly and the hotel was clean - if a little tired. The location is a little out of the way, on the airport perimeter but that was to be expected.
Staff were helpul and knowledgable. Those in the dining room were always courteous and friendly as well as efficient and aware of customer's deadlines. (Catching the early plane to Amsterdam for example).
Very helpful staff throughout. Room was very good. Bar and resturant service exellent. Had a very good stay.
The pool area was very impressive, and the staff in the pool area very helpful. The bar was very impersonal and was furnished in an inappropriate fashion. The breakfast we OK but tea was almost undrinkable.
Relaxing, good service, good food, lovely hotel & grounds No air conditioning, cost of drinks etc from the mini basket in room, mattress bit hard
All staff were polite and help full
good location clean modern hotel good gym and spa The food at the bistro was the worst i have ever eaten at a 'decent hotel. only one other person in the whole room should have been a clue. After a bottle of corked wine the prawn starter arrived to be followed 15 minutes later by the wine. The prawns went back and a new plate appeared. the sauce one could only describe as a mix between daddies, HP, tomato and jerk Truely revolting! But the fish and chips was to follow. For £12 i expected a large fresh piece of fish. Sometimes small is better and the flacid piece of cod arrived with mccain chips and a pile of lime green dollop. Use the hotel and the main restaurant (where i have had a good mean previously) by avoid the golf club bistro.
it was restful and enjoyable
I enjoyed the facilities and the hotel had lots of fine qualities. My partner and I thought the food was the worse meal we ever had, how they can get the meal so wrong twice is unbelivable. The cost for the food was way over priced for the quality and I could recommend near by resteraunts that were far superior and at half the price.
The location was stunning and there are certainly a lot of things to do. The staff were very friendly and the ambience of the hotel was very relaxed. Most areas were clean and tidy as was the room although with two Queen beds it was a little cramped. The food in the separate 'Zest' restaurant was better than that served for breakfast which was very run-of-the-mill and appeared to have come straight from cans or packets without any creativity. Our general impression was that the hotel has pretentions beyond the reality.
Fantastic luxurious accomodation> top class hotel close to the city for a relaxing weekend. nothing.
Reception staff were very polite and efficient, a pleasure to deal with We had a snack in the golf course cafe and what an experience that was. We sat outside overlooking the 18th green we ordered food but when it was delivered we had to ask for the table to be cleaned, cutlery was dropped on the floor and no condiments were offered. In the morning we went to go for breakfast, nowhere is it indicated where to go to eat, when we found it there was a sign on the notice board outside it. We were greeted by the manager who said "she will show you where to go" whilst he fiddled with his mobile phone and took a call on that, I would assume it to be a private call as he said "yes mate" None of the waitresses were very polite and certainly not attentive, a very limited selection of food was available on the buffet.
Nice well appointed room. Some friendly staff. Attractive setting. Good swimming pool and spa area A coach party of noisy people ruined the dinner atmosphere, were given the best dining slot, crowded out the breakfast room and caused queing. Breakfast older maitre'd was rude and offhand and did not give way to my disabled wife.
Friendly welcoming staff, very comfortable room, and excellent breakfast.
Breakfast was good,Jim made us feel at home,relaxed. Central heating miles too hot,could not adjust it.Could not open window,seemed to be sealed shut which made the situation worse.
Personal service, rooms well equipped. Breakfast very good and parking provided. Room temperature could not be adjusted, it was a little warm
I loved everything about this hotel. Location was fantastic right in the heart of old Norwich. Breakfast was superb and freshly cooked. 1 would certainly stay at Number 17 again. Car parking was expensive but very convenient. Always a problem in city centre location and not the fault of the hotel.
Clean, warm and comfortable and a good breakfast. The proprioters were not there to welcome us and although the lady who was there was very pleasant and kind, we felt that our welcome was rushed.
The room was pleasantly designed with modern furnishings, the bed was extremely comfortable, the shower was wonderful, everything was immaculately clean and there was a good variety of hot and cold foods for breakfast.
Allowed us early check in to leave bags in our room None
Comfortable, warm, good interior décor, good quality furnishings, nice bathroom, great breakfast, excellent location Tv difficult to work despite instructions, overnight parking great but having to move car by 9am when checkout was at 11am inconvenient
Friendly greet and rooms modern and clean - breakfast delicious and the hotel itself was ideally placed for shopping - the purpose of our trip
Location is good, food is very good and they have sports facilities no means of getting cash onsite (cash machine)
a very peaceful atmosphere and the staff were all very friendly n/a
lady in the spa was adorable room was comfortable but had faults meal was exceptional
we liked the relaxed atmospher of the hotel, and the proffessionalism of all at the spa. We found the staff in the resturant on the 1st night a bit lacking in helping to take our orders and when drinks were asked for took a long time to be delivered to our table and we even had to ask another member of staff.
All facilities were good and the staff very helpful. All food was first class and the restaurant well appointed. The lounge areas in the hotel were not warm enough during the evening and we had to return to our room
Excellent facilities, room and food. Staff very polite and attentive Some attention to detail, milk cartons in our room, table not fully laid out in restaurant at breakfast. Could do with loo brush in en suite
I really liked the room. It was quite spacious, with the most storage space I've ever had in a hotel room. Also the hospitality tray was very generous. I liked the way the rooms are based around a courtyard. We stayed one night B&B; the breakfast was delicious and a the dining room was lovely, overlooking the golf course. It felt like I was staying at a top hotel; I would love to have stayed longer and been able to use the fitness centre / spa, plus relax in one of the lovely lounges. If I could afford it I would stay for a week! Not applicable.
Enjoyable relaxing place to stay for the amount paid. No
Location is good, food was excellent No cashpoint onsite
Mould in the bathroom
Good location Friendly staff Good parking facilities Good Gym No fridge in room
It was not possible to have only a cup of coffeee for breakfast without paying the full £13.95 charge.
Very friendly & helpful staff at front desk
The room was lovely and the extra bed for our daughter was ready when we came and comfortable. Very overbearing, fake friendly receptionist. She needs to learn to slow down and calm down and let guests breath a bit before launching into her standard patter.
Hotel room was not ready for check at two pm. Heating and air con temperatures are set centrally so couldnt warm up the room only with a radiator located under the window.
The main problem was that our reservation with Active Hotels was not on record at the hotel itself. The hotel reception staff photocopied our printed confirmation in order to investigate. Fortunately there was a room available and the confirmed tariff was honored.
Hotel conveniently situated on outskirts of Norwich but within easy access of city centre. Leisure facilities used and enjoyed by my daughter.
Opportunity for later, buffet style breakfast-excellent standard of housekeeping open plan lounge area straight off entrance too busy & noisy - no quiet areas
Relaxing and comfortable love the pool and sauna facilities A little noisy in the corridors.
Very pleasant and helpful Reception. Very comfortable room. Early check-in and late check-out appreciated. Shower took a while to warm up!
the food was excellent value the room / hotel needed updating/refurbishing but it was clean
Friendliness of staff Not really
Room needed redecorating, but informed this was in progress.
The downstairs room were nicely furnished and the staff welcoming and friendly. The bed was comfortable My room was freezing cold - I arrived tired and would have appreciated if the heating (a small electric heater) had been on. Long corridors meant I felt vulnerable walking back to my room.
Easy to find and convenient with a car. I would describe my room as well used, tired. A lick of paint would go a long way.
Option to use gym and swimming pool Carvery was very poor. Staff were young and inexperienced. It would make such a difference to this hotel if they had a good restaurant and took away the Carvery.
Leisure facilities Food / Restaurant was not as good as it could have been. Lack of staff did not help.
Bed and breakfastr deal was excellent value for money, comfortable hotel, friendly staff. Some of the food at breakfast on the first day was not very hot.
spa.staff were pretty good. ran out of various food items.room 218 had a wall picture missing the room heater did not work and decor somewhat shabby. i have stayed at this hotel on several occasions but not for some time, it seemed better then.
Location no lift and requested ground floor
size of room. easy to find.in fact we liked most things. our room was unbearably hot even though we had the fan on.
Easy to find, good location, comfortable room and bed,easy parking,
lovely quiet room
the hotel in general has a tired look to it as the building is now fairly old. The public area and the dining room are bvery basic
The food was excellant. We were not advised of the wedding reception happening right below us. The room was very hot, we could not open the windows due to the noise.
Spa was ok Bed was uncomfortable and decor was fading.
nothing booked a double room and got a twin room with a big lump where the mattresses join, told this is normal practice, absolutely unbelievable and awful, wudnt recommend
very disappointed in standard of room for the price paid. overpriced bar with no atmosphere. breakfast room staff not very interested in guests. buffet style breakfast items barely warm. would not stay in this hotel again.
convenient location, check in staff very friendly shower curtain (should be screen), noisy room near road, poor glazing let lots of noise in
Everything except a couple of minor details excellent. Service both friendly and hyper-efficient I suggest it could be improved by having soap tray and shelf in shower. The strip light + shaver socket in room 2 were not working so I couldn't shave.
the style and cleanliness wer excellent ...also nice bar area and the breakfast was very good quality nothing
Breakfast self service tea poor. No menu. Slow sevice. Room 17 no socket for kettle near tray, nearest socket under tv danger of steam on tv.
I very much valued that my room was quiet: no traffic outside, no noisy parties.
The room was clean and kept in good order. Good location. Loud hammering and drilling noises early in the morning - in my five days there I was woken before 8 by the noise. No way to get help if you need it during the night.
Just been refurbished so the hotel was in excellent condition,staff very friendly. We phoned the monday before we were due to stay on the thursday to find that too many bookings had been taken for the family rooms,but the staff were very accomodating and managed to book us in a double room at the last minute.
excellent friendly service in this small hotel which is tremendous value. The menu and the wine list are outstanding
Big and comfy bed, clean roon, good water pressure, very good connection to the internet. The fact that you have to chesk-out at 11.00. The bathroom was a bit small.
Room was great with excellent bathroom. Staff were extremely helpful. I thought £85 per night a little high due no car parking facilities
It was surprisingly great, fresh trendy decor and a clean and friendly environment.