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Best hotel-stay in Italy, though others we stayed in were more highly rated & expensive. Clean, efficient, friendly & superb restaurant.
We found the hotel very comfortable the staff extremely efficient and friendly. The facilities were excellent and the location was also a bonus being so close to the toen.
My single room was spacious and well-fitted out with a sitting area and a desk. There was a large closet, a free in-room safe and a very nice bathroom with lovely amenities. The public rooms in the hotel were lovely in a classic hotel kind of way and the garden area was beautiful. The included breakfast was served in the hotel restaurant, a beautiful room, and was an amazing spread. As for location, it was a very short walk from the railway station, the old town and one of the town's three cable cars.
The exquisite size of the room----BIG. The breakfast was tremendous. The playground was perfect for our seven year old. We loved the grounds.
Friendly staff, good location, friendly atmosphere,
What I liked more was the beautiful garden, the food, the location of this hotel, the shops nearby and, of course, the amaizing mountins seen on the top, the trip with the telecabin, the clean streets and the fact that the hotel has a safe parking place. Do not forget the history of the hotel which is an impressive one! Congratulations!
Close proximity to centre of old town and facilities at Hotel. Also the easy access to car parking across road. Nothing, except the restaurant was a little disappointing.
The hotel was lovely and the location very convenient to the old part of town. We also liked access to the Internet 24ì7 through their kiosk. Their laundry service was also very good. The info about the hotel made the private park seem more important than it was... though it is a nice back yard, it's not as large as it was described.
quiet comfortable room; high-level breakfast; location
Excellent bar with great wines by the glass.
Good clean hotel, with good facilities This isn't really a fault of the hotel, but there isn't many restaurants nearby which makes eating out a bit uninteresting.
The location was convenient and the price point was good. The street that the hotel was on was very busy, and I was quite surprised that the room did not have air conditioning.
The Hotel offers all facilities for those who like to enjoy an German atmosphere. Again when we are staying in the north of |Italy we experience the fact that the beds are to small and the matras feels like a piece of wood.
quiet, comfortable, beautiful pools food was marginal, couldnt get on internet in room
quaint little town getting to the hotel is more work than advertised. it's a lot harder to get to old bolzano then they make it seem.
The wellness area with a great pool. The big free parking ideal to whom is going down to Italy and want to have a brake. Breakfast was surprinsigly good for Italian standards. Free Wi-fi Internet Nothing
The bath in the room was excellent. A good hotel to stay in. The restaurant evening menu very limited. breakfast also limited.
The hotel was located centrally and was peaceful in the evenings. Airconditioing was not working in the first 2 rooms we were offered, but functioned in the 3rd room that we were upgraded to. The worst aspect of our stay, had to be the experience in the breakfast room. The buffet breakfast was average in quality at best, but worst of all, we observed waiters clearing food leftovers (bread rolls etc) from guests breakfast tables and returning this food to the buffet again, after having been placed on the dirty trollies used to clear the tables. Similarly, we witnessed staff squeezing/touching the bread rolls to find the freshest for themselves. It was enough to put us off eating breakfast at this place...
Free car parking. Breakfast selection was good. Spacious room. Free internet great. Bathroom was in terrible condition - very mouldy, & rusty shower. Was not up to their advertised 4-star standard.
+ location, parking - reception staff , firs room had mold !!!
pool and gym good. Confort of room good. Hotel is not really four star - it is like a hi level Ibis or Travelodge. Few staff and staff polite but not friendly. Breakfast quite good but certainly not 4 star - cannot even get a fried egg or bacon on for example. Walk-in rate of 100 euros is the same as the pre booked internet rate which has got to be a bad deal. At 60 euros this hotel would be ok. At 100 its expensive for what it is.
sauna, pool facilities free of charge closing of sauna 1 hour before closing time
Hotel was 4 star indeed, I booked it only because of the special offer found in booking.com (otherwise it would not fit my budget). We liked the swimming pool/ spa facilities, the room was great, breakfast very good, with wide variety, very worm and welcoming stuff (at least from the moment you become a guest of the hotel). The bathroom was perfect. 1. The internet kiosks near the desk were horrible(, I'm sure I've lost some hair because of it and I'm not That old...) - very very slow, tended to crash and restart on their own (took me 30 minutes to book the hotel from booking.com). 2. parking price was very high (20 euro for 1 night) and there is not much free parking around.
the modern design of the hotel the hotel is situated far from the center, more than i knew
the design, the complementary spa entrance (swimming pool and hot tub), the bar the location
Good location. I stayed in this hotel in the summer on my way to Italy and I liked it. My second stay was a big disappointment and I will not come back. The room (101) was worn out, walls scratched, the bathroom apparently after some quick and not very successful reconstruction. Overall feel from the room was not more than 3 stars. If we did not arrive late in the evening and tired after a long drive, I would go and check for some other hotel in the city.
The room was not clean, it was cold, the bathroom drain was blocked, and there were not enough shampoo and soup in the bathroom. Only one shampoo and one soap for two people. We arrived at 10.30PM and if it was not that late we would have left and find another place. When we told the staff about the room temperature they replied because you came late. In the other words, if you want a warm room be early. I don’t recommend this hotel to anyone.
The room was very attractive and comfortable. We did not have any complaints.
The food in the restaurant was very good. The restaurant and parking were very expensive.
very spacious family suites. very good location, good parking possibilities. the fitness and spa area were excellent and were xcellent value. the breakfast could be a little more varied and have fresher produce.overall though it was fine.
Food was excellant- choice great -staff very helpful nothing was to much effort assistance with langage aws appreciated no
peaceful mountain setting As a week end trip 1 night stay, we did not feel most welcome. upon checkout we were overcharged by a bottle of wine and another of water without much of an excuse.
The attitude was nice. The hotel is very clean and comfortable. --
Nicely located within walking distance to the city center. Very clean and comfortable facilities and courteous staff.
Room decor.reception staff.breakfast
Already stayed one night in statndard room - superior room with view was great
good directions from station, good breakfast
Big room, great view.
This was the best we ever had before.
The garden and pool were a wonderful asset, breakfast as well. The room was quiet and ) air-conditioned. The staff was generally pleasant. Free internet access! It could use some brightening up and seems to be rather a good three-star hotel than a four star house.
Excellent. Huge rooms. Modern. King size comfortable beds. Good selection of international TV channels. Small pool. Lovely dining area. Limited parking. Limited internet access on slow PCs. Would have been useful if more information about the local area was available in the hotel.
Older exterior but interior of building comfortable throughout. Scandanavian style bedroom fittings and quality bathroom. Excellent buffet breakfast. Desk staff variable - one very pleasant but others off-hand. There is excellent underground parking (not free) across the road but very difficult to find at first attempt due to one-way street etc. Good idea to park nearby and recce.
No airconditioning! Breakfast was so so, bread was a bit old, but the coffee was good. Not a very large buffet. Too expensive for what you get.
Very clean, excellent size of rooms and bathroom. Good central location with easy reach of good restaurants
Very hard to find any bad remarks for this nice hotel, really! Free of charge Wi-Fi would be welcome
Very pleasant helpful staff. Though outside of town center, hotel is easily accessible by Bus 10A/B or by 20 minute walk. Breakfast was very good. Lack of AC during heat of summer made for a difficult night's sleep. A fridge in the room would have been nice for cold water storage for touring the city and surroundings.
the fact that I could have a meeting with 2 other persons at a table in the restaurant at the end of the day.
Staff was friendly and very helpful. Room was spacious and spotless. Food was delicious. Your hotel made our stay in Bolzano a great experience! No
I liked the excellent meals and the helpful staff. The location also was charming although rather far from city centre. It would be nice if a shampoo was also included in the bathroom set.
Wery good service in the reception.
Nice location, nice spacious room with view
Walking distance to museums, shopping and restaurants. Excellent breakfast buffet.FREE Parking!
Staff very helpful in giving both city and tourism information. Hotel restaurant is outstanding. Free parking available at hotel.
Excellent price, gave us an upgrade of room for the same booking. You will need a car, as the hotel is not in the center (free parking, though). The bed / pillow were a little too hard.
The room was luxurious and with nice quiet surroundings. There was ample parking. Good value for money. Considering that the hotel was away from the city centre, it would have been good if they had a restaurant to cater for dinner. More english speaking staff would be a great help.
Outdoor pool and ease of parking. Location near major roadways was helpful. Air conditioning. Very family friendly. Great breakfast. No restaurant on the property. The Internet was sporadic and not easy to access. If you stay during a change of month, you are required to pay for additional time even though you may have time remaining on your credit.
Hotel staff, swimming pool, parking facilities, breakfast
Suite size was excellent with large jacuzzi tub and multi-jet shower. No restaurant, however plenty of restaurants within a few minutes.
My daughter liked the pool and jacuzzi, and the large elderly German shepherd (dog!).
clean decor of rooms a bit too "kitch" ...owner patronizing and humorless ... wi-fi signal very weak to non existant if not near center lobby...felt treated as a commodity rather than a "guest"!
Good location close to the exit from highway, if you want to stay 1 nigth during your travel, as we did. Huge, nice, clean room. good breakfast. Friendly staff. no restaurant for dinner in hotel
The veranda was relaxing, the caffe was good, and the breakfast had a reasonably good choice of items. The air conditioner did not work, and being in the attic space, it was hot in the room. Leaving the window open was not an option because of the mosquitoes. A window screen would have been welcome.
The comfort of the rooms only! No restorant and nothing to eat or drink after an before some hours