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Great location Rude staff
Nice kitchen facilities in the suite with microwave, stovetop and fridge. Good location. Customer service was lacking. The front office staff made us feel like they were doing us a favor when helping us or even checking us in. There's even a sign up at the front that says something to the effect that they charge extra for bad attitudes. They didn't greet us warmly, and I even had to ask if they worked there, and they had no nametags or uniforms. They did respond and get someone to our room when we had some issues (lamp was missing a knob, there were crumbs on the sofa bed showing that the fitted sheet wasn't changed, the toilet seat was loose) and were courteous. In terms of the room, the carpet was old (they said they were planning on changing it), the bathroom facilities were very basic and old, the sofa bed is not at all comfortable despite being new (you can feel the springs), and the housekeeping staff made it abundantly clear that they do NOT clean the rooms (unless you request that they vaccuum, which we did), but that they simply make the bed if necessary and change towels. Overall, I would compare this to an old Motel 6. I would not pick this inn again--I'd upgrade to a hotel.
Close to village and lake, plush clean carpet, big bathroom and closet space, flat screen tv, fireplace, wide open space right across the parking lot where we were able to play in the snow. Loved it! Will definitely return and recommend! No microwave or fridge :( pillows a little uncomfortable. even though we were one of maybe 4 occupied rooms and we were leaving on a Tuesday, they still called at 11 to remind us of check out. It's not actually a negative I guess - they were nice about it and 11 IS the listed check out time but I will always give bonus points to a place that gives free late check out!
Quiet and they allow dogs. A little shabby. Old TV.
down to earth
clean and roomy, comfy beds, near restaurants and stores. open field next to hotel full of snow for kids to play
Peaceful, quiet, friendly staff. Good location, view of lake! Close to all restaurants.
Staff seemed to be unfriendly.
The room was very cozy and neat. The location was really close to the village. It would be nice if they had a mini fridge with complimentary water. The tv was small
The staff was friendly and the rooms were very clean. The ice machine was in the office and it closed at night. No fridge so bring a cooler.
Quiet & very convenient to all locations. Very reasonably priced. Key didn't work at first. Had to wait for staff to return from break to get it taken care of.
nice room brekfast
It was comfortable & had good air conditioning There was ants. Coming in from the sink
This is the only location I stay whenever I'm in the area. Very much a bang for my buck Everything
The price was really good, the room was really clean, but the breakfast was really poor, just coffee, muffins and orange.
The price There were stains on the sheets, the walls the bathroom and the room itself were disgusting. There were cockroaches and the staff was extremely rude.
Soft bed, very nice staff, No bad points
Comfortable beds. Being on the second floor, we are in our 70's so not fun carrying suitcases up the stairs.
The young ladies at the check in/check out desk were nice and professional. The grounds were neat and clean. There was no toliet tissue in the room, had to track down housekeeping. Both beds had stains on the sheets, my bed had what looked like black mascara smudges on the upper head part of the sheets (covered by the pillow). My friend's bed had "something red" what looked like blood on the upper part of the sheet and her bedspread had rips. One reason I chose this motel is because the picture shown on the website was so pretty (I forgot that could have been any of their rooms and who knows how old the pictures where). And lastly, the issue that was of most concern was that the bathroom had lots of little ants crawling around, both on the floor, on the walls and especially in the bathtub and bathtub walls. Not sure if I would stay there again, since I don't know if all the rooms are like that.
Good price. good location for short stays
The lady at the front desk was so accommodating and understanding when we requested a refund for the night because we decided to head down the mountain instead. She gave us a full refund and gave us no trouble for the last minute change!
It is clean and Good.. One thing could have been there is refrigerator in the room..
I want to say Thank you for being Pet Friendly.....So many travelers have pets these days.....our pets are like family to us, when we go on vacation they go on vacation with us. So thank you for making that possible.
Clean, quiet and affordable.
I know this is a budget hotel but the beds were extremely dirty with HAIR everywhere. Same goes for the bathroom. I stayed at similar hotels before but never had a room this dirty. Cannot recommend this place.
I only stayed for one night as I was in Big Bear visiting friends. However, I have stayed at other Motel 6 before and enjoy them as I really only need a clean, comfortable, nicely priced place to clean up and sleep. This stay was quite pleasant and the desk staff were friendly and efficient. Will be using this chain again!
All that we liked about this place was the location and staff. Near some snow grounds, near some markets and shopping, and relatively close to the main village walk. We had movie channels which was nice when getting ready. Okay for one night as we did, just passing through. The staff was nice and helpful and check out time was great at noon, with no extra charge. The room itself was bad, it was nonsmoking but reeked of cigarettes, it was stuffy and smelled weird in the restroom. The room was bare and poorly kept. The bed was more like a stiff couch with a couple of thin blankets. No a/c or heat which made it very cold, wish we had an extra blanket. You can hear EVERYONE else in the building.
LOCATION WAS GREAT PEOPLE WERE INCONSIDERATE OF OTHER GUEST. WALKING PAST OUR ROOM AT ALL HOURS OF THE NIGHT AND MORNING BEING REALLY LOUD AND RUDE
Convenient location. Easy to get to and close to stores. Pretty clean room but it smelled like cigarettes and shower could' have been cleaned better.
very close to Bear Mountain and Snow Summit. Affordable, given the area and time of year.
It is cheap and has the necessary things to stay confortable.
Nice ! Close to everything !
it was clean I'll give them that much but they seriously need to do some upgrading I've stayed at this hotel before, but this last time the quality has gone down. They used to offer a cable package, but now there's only like 20 channels. Their Wi-Fi is also so slow and the signal is so weak that you can't even use it. Don't plan on staying here if you want to be comfortable in your room. I had to check out early and go to the hotel down the street "Americas best value one". This other hotel was much nicer and the price was cheaper
It was close to great golf at Tukwet Canyon. Good hbo tv available Breakfast was poor - limited menu and very sugary.
I needed a room to get ready for my work holiday party instead of driving home one hour away and the whole experience was perfect! I wanted to feel safe and get a nice simple room. This definitely met my needs and expectations. The gentlemen working the front desk that evening was very pleasant. Definitely worth the money. Nothing!
location- room decor -color combination .. clean room- breakfast...increase the hours till 11am ... there is a tree in the middle of the parking lot- CUT IT DOWN paint the facility-make it look new- 2nd floor carpet-floor is dirty- clean it or REMOVE IT ... came for pow wow- it was close to morongo casino- pave the parking lot- its worn down ...
The Clerk at the desk when we arrived was great, She was friendly, and she called our room to see if everything was ok. The person on the morning shift also was very kind. There were eaten Sunflower seeds at the bottom of my bed.
The women at the check in window was so very RUDE. There was no Hello, how are you, ect...asked for my name, and collected the money then shut the window...I had to knock and ask for an additional pillow, she says there are none available....Absolutely RUDE
I liked the cleanliness and size of the room, as well as the courtesy from the hotel office staff.
The location is close to the high way easy if it's just to continue traveling. The breakfast is simple but ok. The door was almost falling apart, I guess with one shoulder push it's open. Because it's close to the high way you can hear the cars driving on the high way but when tired as I was it's no problem.
Nothing to like... Service, the bad oder, save your money and Look for another place.
Convenience, location to food gas stations outdoor shopping center and centrally located the word actress to Big Bear San Diego Palm Springs or LA is all done by about an hour-and-a-half travel several fast food restaurants located within walking distance along with a sit-down restaurant a car dealership with you want to look at Fords right across the street
staff would not let person i was meeting into room and they had to stay in lobby for a until I arived
Got an upgrade to a king size bed. Great deal! Nice bathtub jacuzzi style.
People are very friendly and helpful, and the room was clean and usefully arranged. The chair height worked with the table, the outlets were near the table and I could watch tv and use my computer at the same time. Bonus. I am travelling with coolers and there is no freezer compartment on the fridge.
Nice location, room is clean and good space, Breakfast was very minimal. No access to vending machine or Ice machine.
This guest did not leave comments about this hotel.
The room's cleanliness, new carpet, new TV, nice bath towels and gracious person at check-in. Motels closer to Palm Desert & Indio were almost 3x higher in price Lighting was glaringly bright
It is next to highway 10, hard to get into sleep at night. Also, the internet is very slow, was told the antenna is not working.
I love how nice and comfortable it is because having two sons,being a single mom,homeless is difficult enough but knowing we are safe and able to put our heads down at night and close our eyes worry freevis soothing. They help you find the cheapest rate That I ran out of money and had to leave
I liked the price. Everything. Staff, Room, everything.
The hotel was good.
The directv. Cannot change input on tv. The breakfast is awful. The basketball court is too close to the vehicle entrance.
We were in town for a wedding and wanted to stay in the area overnight. The room was clean and comfortable. Staff was friendly. Plenty of parking.
Very clean for an older motel. More than I expected. Maybe a little close to freeway
clean, modern rooms we'll kept too close to freeway
I absolutely have not one good thing to say about this hotel or location! The room was not very clean at all! I figured if i rent a room i would be able to sleep in but that was not the case at all the curtains closed didn't even matter the sun beamed through the room, my wife shoes held the curtains closer to the wall. On the website it never said it was under construction so hearing the loud noises from all the machinery was beyond annoying!! The room was filled with roaches, the tv remote had no back, the batteries were held by tape, the shelves were extremely filthy. My wife did want a refund she said it was beyond ghetto but since we booked online we were told we couldnt have a refund. Never will i ever stay there again and the pictures online looks nothing like the actual hotel in person!
It was very quiet. You didn't hear people outside coming in and out like some places. Very nice place. We have no complaints about our stay.
Room very comfortable.
The carpet is really nice! I liked it here.
Hotel was great!
I had a horrible experience at this hotel. Not that clean. Hard bed. Breakfast items: very limited. Breakfast space: even more limited, right at the entrance of a very small office. But all that would be ok in comparison to the incompetent and rude staff. Checked-in by unpleasant woman who hardly spoke to us and who appears to have been the one making the mistake of giving us a room for 1 night instead of the 2 nights it was originally booked for. So on the second night (2:00 a.m.) we came back to find our room was given to another people and all our stuff was bagged,taken out and put in their laundy room. Had to return to the room to pick up clothing items they left in a drawer and the couple already sleeping there were pretty upset at us (meaning: hotel person and ME!) The guy handling this situation became defensive and rude instead of apologetic. The whole thing was a humiliating experience
The hotel staff made my stay enjoyable!
Value for the Money was great. I couldn't have asked for a better rate!
We enjoyed how safe we felt here.
Good, clean serviceable room. Good Value for the money. A little noisy!
Hotel was in a great location. I would stay here again.
This place was a great place for us to stop on our way to our destination. Thanks again!