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The staff was friendly and the rooms were very clean. The ice machine was in the office and it closed at night. No fridge so bring a cooler.
Close to village and lake, plush clean carpet, big bathroom and closet space, flat screen tv, fireplace, wide open space right across the parking lot where we were able to play in the snow. Loved it! Will definitely return and recommend! No microwave or fridge :( pillows a little uncomfortable. even though we were one of maybe 4 occupied rooms and we were leaving on a Tuesday, they still called at 11 to remind us of check out. It's not actually a negative I guess - they were nice about it and 11 IS the listed check out time but I will always give bonus points to a place that gives free late check out!
The room was very cozy and neat. The location was really close to the village. It would be nice if they had a mini fridge with complimentary water. The tv was small
Staff seemed to be unfriendly.
down to earth
Quiet and they allow dogs. A little shabby. Old TV.
Peaceful, quiet, friendly staff. Good location, view of lake! Close to all restaurants.
It was comfortable & had good air conditioning There was ants. Coming in from the sink
nice room brekfast
The young ladies at the check in/check out desk were nice and professional. The grounds were neat and clean. There was no toliet tissue in the room, had to track down housekeeping. Both beds had stains on the sheets, my bed had what looked like black mascara smudges on the upper head part of the sheets (covered by the pillow). My friend's bed had "something red" what looked like blood on the upper part of the sheet and her bedspread had rips. One reason I chose this motel is because the picture shown on the website was so pretty (I forgot that could have been any of their rooms and who knows how old the pictures where). And lastly, the issue that was of most concern was that the bathroom had lots of little ants crawling around, both on the floor, on the walls and especially in the bathtub and bathtub walls. Not sure if I would stay there again, since I don't know if all the rooms are like that.
The price There were stains on the sheets, the walls the bathroom and the room itself were disgusting. There were cockroaches and the staff was extremely rude.
Comfortable beds. Being on the second floor, we are in our 70's so not fun carrying suitcases up the stairs.
The price was really good, the room was really clean, but the breakfast was really poor, just coffee, muffins and orange.
Good price. good location for short stays
Soft bed, very nice staff, No bad points
Quiet & very convenient to all locations. Very reasonably priced. Key didn't work at first. Had to wait for staff to return from break to get it taken care of.
During our stay I would say the customer service was really good, and the overall location of the hotel was great!!!!! Old tv with no DVD player.
I know this is a budget hotel but the beds were extremely dirty with HAIR everywhere. Same goes for the bathroom. I stayed at similar hotels before but never had a room this dirty. Cannot recommend this place.
I want to say Thank you for being Pet Friendly.....So many travelers have pets these days.....our pets are like family to us, when we go on vacation they go on vacation with us. So thank you for making that possible.
I only stayed for one night as I was in Big Bear visiting friends. However, I have stayed at other Motel 6 before and enjoy them as I really only need a clean, comfortable, nicely priced place to clean up and sleep. This stay was quite pleasant and the desk staff were friendly and efficient. Will be using this chain again!
It is cheap and has the necessary things to stay confortable.
All that we liked about this place was the location and staff. Near some snow grounds, near some markets and shopping, and relatively close to the main village walk. We had movie channels which was nice when getting ready. Okay for one night as we did, just passing through. The staff was nice and helpful and check out time was great at noon, with no extra charge. The room itself was bad, it was nonsmoking but reeked of cigarettes, it was stuffy and smelled weird in the restroom. The room was bare and poorly kept. The bed was more like a stiff couch with a couple of thin blankets. No a/c or heat which made it very cold, wish we had an extra blanket. You can hear EVERYONE else in the building.
LOCATION WAS GREAT PEOPLE WERE INCONSIDERATE OF OTHER GUEST. WALKING PAST OUR ROOM AT ALL HOURS OF THE NIGHT AND MORNING BEING REALLY LOUD AND RUDE
It is clean and Good.. One thing could have been there is refrigerator in the room..
Clean, quiet and affordable.
The lady at the front desk was so accommodating and understanding when we requested a refund for the night because we decided to head down the mountain instead. She gave us a full refund and gave us no trouble for the last minute change!
very close to Bear Mountain and Snow Summit. Affordable, given the area and time of year.
Convenient location. Easy to get to and close to stores. Pretty clean room but it smelled like cigarettes and shower could' have been cleaned better.
it was clean I'll give them that much but they seriously need to do some upgrading I've stayed at this hotel before, but this last time the quality has gone down. They used to offer a cable package, but now there's only like 20 channels. Their Wi-Fi is also so slow and the signal is so weak that you can't even use it. Don't plan on staying here if you want to be comfortable in your room. I had to check out early and go to the hotel down the street "Americas best value one". This other hotel was much nicer and the price was cheaper
It was close to great golf at Tukwet Canyon. Good hbo tv available Breakfast was poor - limited menu and very sugary.
The staff was very friendly and efficient Shower leaked onto tile floor and made it very slippery. Hard for my visually impaired husband to get in and out of. Lights in the room were very dim.
Tv remote did not work, looked they were doing repairs to the room, had patch work
Clean. Coffee in office. No shampoo in room or at front desk. Pool not heated.
This guest did not leave comments about this hotel.
BEST LOCATION,NEAR THE WALMART AND SOME FOOD PROVIDERS. FREE and adequate PARKING AREA. A LITTLE OLD AND SEEMS NOT CLEAN AS EXPECTED,AND HAVE A LITTLE STRANGE SMELL IN THE ROOM.
The good location away from Desert Hill Premium Outlets, good breakfast and the favourable price.
The room had no chairs, only one light sourse in the main room.
The bed was comfortable 1st floor room and there was way to lock the bathroom window that backed to the street. The carpets were filthy. You could tell just from the barefoot walk from the bed to the shower. Not what I would have expected from a Best Western.
It was mentioned that there is break fast but there is nothing like that. The information you showed was wrong and we are disappointed
convenient location room was not cleaned on Saturday; dangerous outlet near sink; sink stopper was not repaired; door to the bathroom does not fit the opening. these should have been apparent problems to the management.
Nothing Disgusting dirty old bathroom shower stall peeling paint, toilet seat looks like they used Brillo pads on it all scraped up. Carpet was so stained, bedspread had cigarettes holes burned in them. No iron, no ironing board or blow dryer. YUCK!!!
Needs a better sign. Not very well lit and beddings seemed ichy
Convenience, location to food gas stations outdoor shopping center and centrally located the word actress to Big Bear San Diego Palm Springs or LA is all done by about an hour-and-a-half travel several fast food restaurants located within walking distance along with a sit-down restaurant a car dealership with you want to look at Fords right across the street
The Clerk at the desk when we arrived was great, She was friendly, and she called our room to see if everything was ok. The person on the morning shift also was very kind. There were eaten Sunflower seeds at the bottom of my bed.
Got an upgrade to a king size bed. Great deal! Nice bathtub jacuzzi style.
The women at the check in window was so very RUDE. There was no Hello, how are you, ect...asked for my name, and collected the money then shut the window...I had to knock and ask for an additional pillow, she says there are none available....Absolutely RUDE
I liked the cleanliness and size of the room, as well as the courtesy from the hotel office staff.
staff would not let person i was meeting into room and they had to stay in lobby for a until I arived
The location is close to the high way easy if it's just to continue traveling. The breakfast is simple but ok. The door was almost falling apart, I guess with one shoulder push it's open. Because it's close to the high way you can hear the cars driving on the high way but when tired as I was it's no problem.
The room's cleanliness, new carpet, new TV, nice bath towels and gracious person at check-in. Motels closer to Palm Desert & Indio were almost 3x higher in price Lighting was glaringly bright
Nice location, room is clean and good space, Breakfast was very minimal. No access to vending machine or Ice machine.
The directv. Cannot change input on tv. The breakfast is awful. The basketball court is too close to the vehicle entrance.
It is next to highway 10, hard to get into sleep at night. Also, the internet is very slow, was told the antenna is not working.
I liked the price. Everything. Staff, Room, everything.
We were in town for a wedding and wanted to stay in the area overnight. The room was clean and comfortable. Staff was friendly. Plenty of parking.
Very clean for an older motel. More than I expected. Maybe a little close to freeway
I love how nice and comfortable it is because having two sons,being a single mom,homeless is difficult enough but knowing we are safe and able to put our heads down at night and close our eyes worry freevis soothing. They help you find the cheapest rate That I ran out of money and had to leave
This guest did not leave comments about this hotel.
clean, modern rooms we'll kept too close to freeway
The hotel was good.
People are very friendly and helpful, and the room was clean and usefully arranged. The chair height worked with the table, the outlets were near the table and I could watch tv and use my computer at the same time. Bonus. I am travelling with coolers and there is no freezer compartment on the fridge.
I absolutely have not one good thing to say about this hotel or location! The room was not very clean at all! I figured if i rent a room i would be able to sleep in but that was not the case at all the curtains closed didn't even matter the sun beamed through the room, my wife shoes held the curtains closer to the wall. On the website it never said it was under construction so hearing the loud noises from all the machinery was beyond annoying!! The room was filled with roaches, the tv remote had no back, the batteries were held by tape, the shelves were extremely filthy. My wife did want a refund she said it was beyond ghetto but since we booked online we were told we couldnt have a refund. Never will i ever stay there again and the pictures online looks nothing like the actual hotel in person!
The carpet is really nice! I liked it here.
Room very comfortable.
The hotel staff made my stay enjoyable!
We enjoyed how safe we felt here.
It was very quiet. You didn't hear people outside coming in and out like some places. Very nice place. We have no complaints about our stay.
Hotel was in a great location. I would stay here again.
Hotel was great!
Value for the Money was great. I couldn't have asked for a better rate!
I had a horrible experience at this hotel. Not that clean. Hard bed. Breakfast items: very limited. Breakfast space: even more limited, right at the entrance of a very small office. But all that would be ok in comparison to the incompetent and rude staff. Checked-in by unpleasant woman who hardly spoke to us and who appears to have been the one making the mistake of giving us a room for 1 night instead of the 2 nights it was originally booked for. So on the second night (2:00 a.m.) we came back to find our room was given to another people and all our stuff was bagged,taken out and put in their laundy room. Had to return to the room to pick up clothing items they left in a drawer and the couple already sleeping there were pretty upset at us (meaning: hotel person and ME!) The guy handling this situation became defensive and rude instead of apologetic. The whole thing was a humiliating experience
Good, clean serviceable room. Good Value for the money. A little noisy!
This place was a great place for us to stop on our way to our destination. Thanks again!