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1. The key cards didn't work well. 2. The room had a musty odor 3. There was a stain on bedspread.
The room was a good size and was clean The pillows were tiny and went completely flat.
It was very clean and the staff were very nice!
The room was large and the price was reasonable. The staff were very friendly. The fitted sheet kept coming off the lower mattress both nights we were there. The breakfast selection was weak (no meat) and the some of the items (bagels and french toast sticks) were stale and hard.
Full service for extended stays if necessary.
The place was great, rooms are clean, comfortable and well appointed. Free breakfast was on china. Hot and fresh, not just cereal and bread!!! The only thing was and it's real trivial, the duvet was heavy (very warm) in 36 degree weather with the AC on 68 I was warm. No light blanket was available, although to be fair, I didn't look for one in the room nor did I call the front desk.
Friendly staff. Comfortable clean room. Printers/computers in business room did not function.
Bed Checkout to early
The hotel was good as all Holiday inn express are. The front desk staff was courteous and helped us with an upgrade to a larger room to accommodate the kids. We expected a cheap breakfast, but everything was fresh, hot, and delicious. Room was clean, fresh, and everything worked.
Very clean, friendly and lots of things to do at your finger tips inside of the hotel. Didn't like the resort fee attached per day that jumped up bthe price another $50.00 if you stay for four or five days
Nice The pool wasn't open
The hotel was nice ,rooms were beautiful. If you dont want to have to lug luggage quite a ways i would suggest you valet.You have to get on two separate elevators on opposite sides of the hotel/casino to get anywhwere.the casino is broke up.You have to wait quite a while on the elevators.the pool closes at 7pm.and out of the 3 nights we were there our TV was out 2 of the nights.we were lied to about all tvs being out and we kept getting the run around about how they couldn't fix the problem.but they were able to fix the problem on the third day after I went to the front desk a voiced my issues and called them out on the lies.so they brought up a new TV and the problem was fixed after 2nights/days of complaining over the phone to the front desk then having to go to the front desk.and to make matters worse they thought refunding a whole $30(resort fee) was compensation enough.the managers acted like they could careless about the TV but when you have a 12YR old TV is nice.oh and I had to leave a note for the house keeping on the 3rd day because the 2nd day they didn't leave enough towels or rags for 3 people and we left the dirty ones as instructed so we could get clean ones.they also didn't replace the sugar or creamer for coffee.we won't ever stay at the casino again.
The staff was nice and friendly We had a smoke free from but the room has a smoke smell to it that gave us all headaches by the time we left.
Comfortable room No Comedy Central on the TV
Great, romantic rooms No microwave ☹️
Pool was nice and the amenities were nice. Pillows were like sleeping on furniture cushions
Modern rooms, easy access to casino, spa, and restaurants!
Very welcoming and friendly. Great experience with food, pool, and the casino. Rooms were nice and very comfortable.
Bedding The way you are treated when you have a problem
very nice staff resort fee, can not justify to gamble in their casino
The shower curtain was nasty!
Staff was good and friendly . Phone did not work in room . To loud for children at night. To many hidden fees . No access to the Stake and Shake for children . Room had a funny smell.
Everything was wonderful. The only negative thing I have to say about our stay is the hotel room smelled of stale cigarettes. NOTE: I chose and was given a "NON-SMOKING" room.
The room was average. It is not a 3 star. The food was nasty. Twenty dollars for a buffet and everything was not good. I will stay at IP from now on.
The staff was very helpful and friendly. I would return. Siri wasn't much help getting me from the highway it keep wanting to give me hotel in New Orleans
Great price. Even though my room was non-smoking, I could smell smoke in my room, in the hall, Etc.
I had a fantastic end room that was roomy and had great views. The bed was very comfortable and the staff was extremely friendly. I will definitely stay here again.
It was a great deal for the money however we only stayed 2 nights instead of the 4 we would have liked to stay do to the weekend price increase! Still a beautiful, clean hotel with very friendly employees! Oh and the food in the casino was awesome!
It was clean, pleasant, friendly, and a great atmosphere. Our bedding was damp from the cleaning crew just finishing our room, but other than that NOTHING!!!
Ordered breakfast never got it had to call and they say we didn't see there it is.
The staff was friendly and helpful For the cost I expected a much higher quality room. The toilet rocked on and had loose leaky bolts, and the outlets were loose in the walls. Definitely not what I'd call $249 a night quality.
The food The room had a bad smell and the carpet was wet
Nice amenities, clean lobby Average pool, hotel and lobby main areas really nice but our room was missing the wand to open and close one curtain then we realized it was broken on the floor below laying in a pile of potato chips from the prrvious guest. Television is small for the size room we reserved and the 2nd night of our 2 night stay the bathroom and hall lights would not turn on. I assumed it was a GFCI but could only locate 1 and it was working correctly. The hair dryer and make up mirror still worked but not the lights. Do not plan to stay at this property in the future with children.
Rooms were luxurious and clean. Staff was friendly and helpful. Food in the restaurant off the main lobby was good. I would definitely stay here again.
loved everything about it ,felt like we were at a very special place !! We would love to go back and would recommend it to all .
The staff was exceptionally friendly and helpful! No complaints!
First time staying at this hotel but we loved! Play in the casino, excellent restaurants, room was great! We wanted an ocean view not the roof top of other buildings. And the room was so far from the elevator, felt like walking a mile
Overall quality is going down
As always, Beau Rivage is beautiful and comfortable. The staff is friendly at all levels and the service is always top notch. There is no bad view from the rooms whether on the Guld side or the Biloxi side. I wish I could stay there more often and will as much as I can get back down there. I made reservations about 6-7 weeks in advance and got the room I wanted for $150 on a Friday night. Great value! Just wish there were coffee makers and refrigerators in the rooms. That would make it a perfect hotel.
Hotel was as good as any one in Vesga. Great theme and decor and excellent staff. We got in late too late for the buffet but they had a heat 24hr restaurant in the lobby, right next to the Casino. It was the best 10 hours I ever stayed in a hotel!
Very nice atmosphere. Felt welcomed. The resort overall was all a good experience. Would definitely comeback again. Should have longer hours for the swimming pool. Didn't like that on a not so busy day, customers have to pay for the chairs by the pool. Especially since we had kids
I love that the hotel had everything!!!! Lots of resturants to choose from. The pool is absolutely breath taking! It is not cheap. But so worth it!
The staff was very friendly. Nice location. Beautiful views Can't find any complaints
We were very pleased with our stay overall. The room was perfect & the buffet was amazing!
Beds Hard to get a drink a casino
Got upgraded to Suite level! Smells like smoke everywhere
Room service was prompt , friendly , hot, generous & delicious. Had a beautiful corner suite w view of the marina.casino & pool staff were friendly and polite. Will definitely return.
Nice rooms ! It was raining so it was nice to have more then one choice of places to eat in the hotel
The staff was awesome and the rooms were gorgeous. Sometimes the valet could be a little rude.
Great hotel. The shower rocked. It was a walk in with 3 shower heads. Definitely showered more times than I needed to. I booked it through orbitz. They jacked up my res. I called them 3 times before before my stay and it was still jacked up. As for my experience at the hotel. I have no complaints they helped me and we got everything smoothed over.
I liked the pool and the room was very welcoming. I didn't like that all of the plugs were loose and wouldn't charge my cell phone or fit any plug that I decided to plug into. The bartenders did not greet their guests not say thank you to them and all appeared to be in bad moods not smiling. I really didn't like the $50.00 charge pending on my credit card when I checked in, when it was supposed to be $10.00.
Received wonderful upgrade with an unbelievable rate! Very clean and restful Great, friendly staff Cigarette smoke in casino area, but to be expected
Room was clean and well stocked. Very quiet. Nice staff. Slot machines didn't off often if at all. Dinner buffet needed more selection.
Really enjoyed the room. Had a great view and the jacuzzi tub was awesome!!!
Great location, room was clean. However the check in line was long and slow not enough people working at the check in. Once I got to the desk it didn't take long to check in being that I had already pre checked in. The faucet in the bathtub was extremely hard to shut off. If it wasn't tight enough water would drip. Other than that it was a nice stay and I would stay there again.
The room was awesome. Big jacuzzi tub in living area. N/A
Room was large and very nicely decorated. Valet was backed up so we opted to park ourselves and take our luggage in. Huge mistake!!! You must walk all the way from garage through casino, up escalator, down hallway to elevators. It is a very long haul with luggage etc. Front Desk very rude at check in. Got to room, heard water dripping, could not turn off bathtub faucet, called front desk (this was 5 minutes at most after check in) thought they would just get us different room. Very rudely told that they would call maintenance. No one came. We put towel in tub and shut door to try to muffle noise. Also the drape across bottom of bed was dirty! We left next day to go sightseeing. Returned at 5:00 p.m. to hear water running, not just dripping, all lights in our room was left on, the sliding glass door was wide OPEN, and a bottle of febreeze was left in room! We called housekeeping and the manager did come and apologize, they aren't sure why all this happened. Was a little unsettleing to say the least. Maintenance came and tightened tub handle very tight to try to keep from dripping, said it would take couple hours to change out faucet, would have to wait until we check out!!! Except for Stephanie in housekeeping, we were never formally apologized to for all the inconvienence. When we checked out and found we had to pay a resort fee, we told them about all of our problems we incured. She said "sorry bout that" Never will we stay at a Golden Nugget again, nor will we gamble, eat or step foot in again!!!
Great stay for the price...Excellent service and beautiful and modern accomodations. Nothing
The room was cleaned and view was amazing. I didn't get to swim in pool but the pool was amazing like paradise just the sight of it. Casino was very cleaned. As well as the bathroom. Few staff members we talked to were extremely sweet. Valet was free. Loved that it was still fairly local to other restaurants. Doesn't look very smoking but it does smell. Made my allergies act up. Was the one concern we had coming but wasn't to bad. Very cold inside. Waitress took forever coming around or bring drinks back. Hated having to take two different elevators to get to the rooms. Wish there were a few more shops in there.
Great price for overnight stay.
The rooms From check in to hotel entering(elevator's) is very long and the parking is far away
Hotel was quite clean and modern. Limited staff at the desk. Good water view. But the casino was far too smokey. And only one Black Jack table open at 9 AM. In contrast, the Palace Casino across the street, is non-smoking and most Black Jack tables open in the morning.
Super friendly staff; some adorable ladies checked us in when we got there. Very quiet; in a residential area, and we went for Labor Day but there weren't many guests. Lovely saltwater pool (sometimes completely to ourselves). Complimentary breakfast included cereal, cake donuts, pre-made waffles, toast, mini-croissants and danish. There was also coffee, decaf, an assortment of teas, and hot chocolate. Toaster and microwave available at breakfast area (we also brought fresh food and ate dinner there!) They clean with all-natural products. Rocking chairs on the front patio; great sitting areas in lobby/conference area. Nice, roomy shower. Exterior doors, but the hotel is tucked away in a residential area, so it felt very secure. Can't wait to go back!! Wifi was weak, but one of my friends found a good spot, and it wasn't essential to our stay. The older ladies at the front desk weren't able to bring extra things to our room, but it was not a big deal at all for us to walk down there, and they were adorable to make up for it!! No lid on the toilet -- a bit odd. I did see quite a bit of staff smoking outside, but there's a hefty fine for smoking inside a room and there was NO TRACE of smoke in ours. Word to the wise: no elevator (only 2 stories), but if that's a problem, just call ahead and I'm sure they'll accommodate you.
The rooms are very spacious and the bathrooms are huge and spa like with a vanity. The decor was absolutely beautiful throughout the entire hotel. The service was awesome It literally took housekeeping 3 minutes to bring extra towels. And I can't forget the amazing view we had of the bay with the huge windows in our room. There is literally nothing to dislike about this place. The parking was a little awkward if you self parked because there aren't a lot of spaces but it's a new place and their building a garage soon.
When we arrived at the hotel, I thought I would be walking into an outdated hotel from the 70's. Once inside I was pleasantly surprised! The tooms are spacious, very clean and modern. The rooms contain all the conveniences of home, including pots and pans, silverwear, plates and glasses. You can cook to your hearts content if you choose to do so. The bed king bed was comfortable allowing for a good night's sleep. I definitely would return and stay again!
Easy to check in, friendly staff. Beautiful room, great balcony and comfortable bed.
I room was dirty, their were hand prints on the wall above the bed, then once I turned back the bed spread, there was a huge blood stain in the bed of the spread! I went to talk the the front desk, the lady there declared all thier rooms were clean, she offered another one, but I declined since i knew they were all in that condition, and on top of it all she was extremely rude, Like how dare I say her rooms were dirty
That there was a room open. Well first they over booked our room we paid for. We were moved to a handicap room which is okay except the light fixtures were all broke torn off the wall except the main two. The sheets on the bed had stains and smoke burns. While moving the chair roaches came running there were only four of them but that's nasty. I will never stay at this hotel again even if it was the last room available.
The friendly staff I did not like the room. It's a non-smoking room but the room smelled like smoke and mildew the carpet was tore up. The bathroom you had to step all the way in against the tub to shut the door and then the door wouldn't stay shut.
The king size bed was quite comfortable. The mini fridge wasn't as cold as I expected it to be.
The location was great and they allow pets. took over 2 hours to check in. The girl was writing down just creditcard #s in a notebook. The 1st room -broken ac & fridge. 2nd room- a door that anyone could open from the outside without a key. 3rd-ac broken. The 4th we settled on had a broken toliet.
Location The carpet in the rooms felt sticky and the light in the bathroom was hanging out of the roof and was not working.
i felt like i was at home will definitly stay there again nothing i can think of
Extremely horrible 1. We were given a 2nd floor room at checkin & upon entering the room, it was uncleaned like they had a drug party the night prior. 2. At 1AM while asleep, a staff opened my door, and my family panicked thinking an intruder came in. Please call me
This was our first time viditing this hotel. We discovered that this is a hotel where people go to sell /do drugs. My wife was scared to death. Someone got sick over the 2nd story balcony and threw up all over my new truck. We had to move to 3 times.
The effort of the girl at front desk, I pre-paid a King Suite w/Jacizzi tub,6 weeks in advance. When we arrived there were none available,someone doubled booked all of the King Suites,after 45 minutes waiting to get any King,we got a tv that we couldn't get to turn on & no wash ,cloths. B
We had to get a different room due to the smell in the room and hair in the tub.
This guest did not leave comments about this hotel.
The room was very clean & comfortable - the bed was firm and the A/C can turn the room into a meat locker if you wish. The location of the hotel is great, within reasonable walking distance of both the Beau Rivage and Hard Rock casinos. The continental breakfast was very basic. We ate it once but skipped it on day 2, opting to buy a nice breakfast elsewhere. Unless your budget is extremely limited, or you simply don't care about breakfast, don't bother with this one. My only other gripe is the hotel's main entrance is awkwardly located near a corner intersection, which is nigh impossible to turn left into. My best solution was to take a left at the next light plus a couple of backstreets, entering the side driveway instead.
Location was awesome. Went to concert across the street. Food venues close. Carpet needs changing.
location, staff, cleanliness, free breakfast as an older man I like to take a morning stroll around the hotels ,but this hotel had no where to sit and rest
THIS HOTEL IS DIRECTLY ACROSS THE STREET FROM THE HARD ROCK AND BEAU RIVAGE CASINOS AND VERY CLOSE TO MOST OF THE OTHERS IN BILOXI. THIS WAS AWESOME, UNFORTUNATELY THIS WAS THE ONLY AWESOME PART OF THE EXPERIENCE. IN MY OPINION, THE FURNISHINGS AND DECOR WERE VERY DATED FOR THE PRICE. IM NOT OPPOSED TO STAYING IN A CHEAP HOTEL, BUT WHEN I SPEND OVER 150 ON A ROOM I HAVE SOME EXPECTATIONS THAT WERE NOT MET.
It was easy to park, good location for easy access to restaurants and shops, staff were friendly. No gym
Everything They didn't give me a receipt.
Nice comfortable rooms, big breakfast, friendly staff, lots of towels, and the rooms smelled really fresh! When exiting the clarion the road has a trough that's like driving over a curb. I found alternate ways to exit to the road. Rough roads in Mississippi.
Theyre trying to make a silk purse out of a sows ear.
Breakfast was Great. There were USB plug ins located in the beds and lamps. Convenient. Laundry on site. Good staff. Clean new rooms. Some construction still going on. Didn't bother us much.
Staff were excellent Decor wa back from 60's. Horrible
Enjoyed large towels in bathroom. Excellent breakfast. Tad noisey with renovations but did not disturb sleep. Would return again.
It serves hot and a variery of breakfast food. You make your own waffles. It was nice and quiet. Check out was before 11:00 am and check in after 3:00 pm. Late entry early dismissal .
Easy access from interstate and short drive to beach. Clean for an older property. Pool was nice for the kids. Wireless 'high-speed' internet was poor and virtually unusable. Hot breakfast options were not as advertised.
The room was roomy and clean. All the staff was friendly and helpful
Comfortable As with most hotels with room ac units the musty smell from the water on the carpet.
Bed wax comfortable And room was clean. Gravy At Breakfast Was Horrible And The Toilet Was Coming Off The Floor.