Old Saybrook Hotels

It's location.

The room had ventilation issues. There was a humidifier in the hallway, but that did not take care of the moisture issues in the hotel room.

Location. Close to all my activities.

There was no way to look up the address or phone number because of the name/brand change was not reported to the phone co. and not able to find on my cars navigation. It made it very difficult to travel to and from my destinations.

It was conveniently located between all the towns we wanted to visit. A good base if you wanted to explore the area and do a bit of sight seeing.

We booked and got a non smoking room but the previous occupiers smoked and it smelled awful inside but for one night it was ok.

We had everything we needed for a short stay. Appreciate iron and frig and table and chairs for writing. Mattress a bit uncomfortable for older folks. The man at the desk was delightful. Room could have used some airing.

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Friendly staff and very clean room. Aspect ratio needed to be adjusted on the tv.

The price was good.

The mattress was uncomfortable, the tv picture looked like I was back in the days of rabbit ears, and the shower drain was very slow.

Clean, convenient location

Housekeeping woke us up at 9:00 even though check out was not until 11, bathroom floor is dangerously slippery when wet

To close to Rt. 95. Noisy

Booked this room last minute and had a very nice 1 night stay. Nice comfy bed

The room was cozy, warm and comfortable! Loved the temp control unit, clean bathroom, and common kitchen area. Was there for a short stay and it was good.

It was a poorly taken care of dump. We paid over $200 for a room, and it's in the middle of nowhere

Room was very clean. The continental breakfast had fixings for omlettes and making waffles.

Front desk suggested a dinner oplace that was closed and in an unsafe neighborhood.

The rooms were clean and odor-free, the mattresses extremely comfortable, many pillows were provided. My kids loved the continental breakfast, especially the make-it-yourself waffle maker. They also loved the pool. There was a problem with our toilet - it wasn't fastened to the floor - and I was surprised that someone hadn't complained previously. However, when I told them, it was taken care of politely and in a timely fashion. They also took off some money for the time that it was not fixed.

There was a problem with our toilet - it wasn't fastened to the floor - and I was surprised that someone hadn't complained previously. However, when I told them, it was taken care of politely and in a timely fashion.

Friendly staff

3 cars in parking lot, hard to tell if it was really opened. It looked abandoned. We had to pry open the front door because it was broken. The pillows were very old and poor quality. Both mattresses sloped down on the sides. You had to be in the middle two feet to not feel like we were going to fall off the bed.The veneer was peeling off of furniture. The windows did not have screens and lock was broken. There was hair in the shower and a dry, crusty face cloth in the top corner of the shower. Complained to desk staff, who moved us. Better mattresses, no crusty wash cloth and had a screen. My son requested 3 extra pillows because the other ones were so flat. He was told they could only give him two, per hotel policy. I truly believe there was only one other room booked in the hotel. Breakfast was not good, gallon of milk, a big bottle of ketchup - both of which are health code violation, watery juices, muffins, cereal and watery, clumpy waffles.

The staff was very friendly. The hotel was very quiet as not many people were staying there.

Dump motel with zero customer service.

The owners are a middle eastern couple who obviously do everything as cheaply as possible. Upon checking in it took 3 attempts for him to program a key card that would open my door. He only tried the third time because I didn't accept his solution after the second failed attempt. He told me that the keys don't always work and he would be happy to let me in my room using the master key whenever I needed him to. We stayed for 2 nights and the room wasn't cleaned and fresh towels weren't given even though I asked twice. Toilet clogged and it took 3 calls to the office before he cane to fix it. I consider it a big mistake staying here.

Yes the room did have a mini fridge and a microwave but it was so dated and the room had a very funny smell to it. I guess for the price just to sleep in, it wasn't bad.

Not far from Mohegan

The decor and the gun range shooting 100's of rounds at 9am

Shower wasn't working correctly and had low pressure.

Desk Manager

Nothing

Nothing

Was on bad shape. Worn out and dirty and uncared for.

Nice size outdoor pool.

One bed was covered in dog food? Toilet appeared to have vomit on it. Bowl was dirty.

Beautiful grounds, great pool for kids, Sunday Brunch

Being overcharged at Sunday's Brunch for 16 oz. of Coke ($18.00), on top of the $50.00 pp charge for brunch, noisy people in room next to us kept us up until 1 am, noisy outdated a/c made noise all night.

The hotel is beautiful outside and the grounds are kept very nice. The room was clean and the bed was comfortable. It's right on the beach.

The restaurant and bar staff were not happy to be there with the exception of the inside hostess! We "waited to be seated" as the sign said at the outside bar/grill for about ten minutes while three girls talked behind the bar which only had two customers. One of them called to us as we walked away to go inside for service but it was too late. Once seated, our waiter actually made the comment that he's going to be so happy in a few weeks when it's slow and nobody is there for dinner. Later at the bar seemed to be a repeat of the situation at dinner. From finger prints covering glass surfaces that seem to have been there for a while to the elevator that looks like something was splashed on the wall and not cleaned for two days there seems to be a lack of attention to detail at this hotel. New management could really make some improvements as it is a beautiful hotel. For this price point I expect better.

Love everything in walking distance!