Pick-up location | Old Saybrook |
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Car types | Compact, Compact SUV, Economy, Full-size, Full-size SUV, Intermediate, Intermediate SUV, Luxury, Minivan, Pickup truck, Premium |
Rental locations | 2 |
Popular agencies | Enterprise |
Economy | $66/day |
Compact | $66/day |
Intermediate | $67/day |
Full-size | $70/day |
Minivan | $117/day |
Full-size SUV | $125/day |
Premium | $74/day |
Luxury | $94/day |
Pickup truck | $74/day |
Compact SUV | $74/day |
Intermediate SUV | $74/day |
Enterprise
6.7
Good
25 reviewsCleanliness
6.5
Comfort
7.5
Pick-up/Drop-off
6.0
Value for money
6.0
6 locations in Old Saybrook
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Reviews
4.0 Okay
Mar 2021
Cons:
There were no cars for 2 hours.2.8 Mediocre
Aug 2020
Cons:
I reserved a full size SUV to move my son into college, when I went to pick up the car I was told they didn’t have any vehicles, the employee did finally find me a minivan which I had to go pick up at a location about 20 minutes away. That car reeked of smoke, but at that point I had no choice but to take the vehicle as I needed it early the next morning. I will never again rent from them2.0 Mediocre
Jul 2020
Pros:
Nothing10.0 Excellent
Jun 2020
Pros:
Very friendly. Super easy.8.4 Excellent
Oct 2019
Cons:
Not pressuring the customer regarding policy and insurance6.8 Good
Jul 2019
Pros:
The Staff was friendly and helpful. The New London branch accomodated my pick-up on Sunday morning in Groton since the Groton branch was closed on Sunday.Cons:
The car had a faint odor of skunk. Better smelling cars would be good.Hertz
3.9
Mediocre
9 reviewsCleanliness
5.9
Comfort
3.4
Pick-up/Drop-off
4.9
Value for money
2.4
3 locations in Old Saybrook
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Reviews
5.2 Okay
Aug 2019
Pros:
I received call and text the day before to confirm my 10am pick up time. When I arrived at that time no one from Hertz was there. Person arrived 20 min later and then it took 20 more min to get the car. John (Mgr?) from Riverhead office promised 15% off. Haven't seen it yet.Cons:
Customer service. Ownership of issue.8.0 Excellent
Aug 2019
Pros:
Only one person on staff - she was on the phone when I came in but she helped me as soon as she got off.Cons:
One other staff person would have made the pick-up faster.2.0 Mediocre
Jul 2018
Cons:
The rental dealership gave away all the cars before I got there, and never had the courtesy to call me to let me know -- all because I didn't show up at an arbitrary pickup time. I will never -- underscore NEVER -- deal with Hertz again!2.0 Mediocre
Feb 2022
7.9 Good
Sep 2021
1.9 Horrible
Aug 2021
3.9 Mediocre
Jul 2021
5.2 Okay
Aug 2019
Pros:
I received call and text the day before to confirm my 10am pick up time. When I arrived at that time no one from Hertz was there. Person arrived 20 min later and then it took 20 more min to get the car. John (Mgr?) from Riverhead office promised 15% off. Haven't seen it yet.Cons:
Customer service. Ownership of issue.8.0 Excellent
Aug 2019
Pros:
Only one person on staff - she was on the phone when I came in but she helped me as soon as she got off.Cons:
One other staff person would have made the pick-up faster.Rent-A-Wreck
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Old Saybrook
Most popular agency | Enterprise |
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Most popular car type | Intermediate |
Average price | $72/day |
Good deal | $62/day |