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Pros: "The Consistency!"
Cons: "Location of the gates in Charlotte are always so far away from one another!"

Cons: "More leg room"

Pros: "Nothing Not happy with the airline Canceled this reservation less than a week after I booked it Would not refund me"

Pros: "Landing"
Cons: "Stewardess forgot to give me my coffee"

Pros: "The plane didn’t crash"
Cons: "The air smelled like a dirty diaper, seats are over priced for the very little improvement over basic economy"

Pros: "Nice crew and comfortable seats. It was a fairly smooth ride."

Pros: "The crew was good in first but ooor in baxk"
Cons: "More room for bags"

Cons: "Another American Airlines delay"

Cons: "The baggage claim took forever. And the flight was late."

Cons: "The plane was so small no roller bags could be accommodated. All bags were gate checked. Retrieving all those bags while on the jetway was difficult"

Cons: "No wifi no movie."

Pros: "I hated the whole experience"
Cons: "I’ve never flown American Airlines and the flight was on time."

Cons: "Check in at originating and connecting flight very difficult. American Airlines could not find reservation on British Airways system. Was asked multiple times if I truly was booked on the flight. Four+ hour delay due to mechanical issues, delayed by union issues."

Cons: "Plane flight got delayed until 6pm from 10:30am. What."

Pros: "Think I said this before. Up graded to 1st class because the flight to Miami was do horrible."

Pros: "Much better flight in 1st class than in cattle car. Not happy about the extra cost just so not to be misrtsble."

Pros: "Not happy having to spend the extra money to fly 1st class because the flight from Phoenix was so terrible."

Cons: "Flight delayed 2hrs - but no fault of the airline."

Pros: "I was in first class thanks to an upgrade. The flight attendant was very nice. But the amenities are total garbage - no seatback in-flight entertainment, no power."
Cons: "No in-flight entertainment except on your own device. No power, ensuring your device will die on a long flight. The old US Airways fleet from the Northeast is awful."

Pros: "All was good with the flight. It was a bit cramped, but it was an old full flight. Not a big deal"
Cons: "Nothing really"

Pros: "Food was better than expected, entertainment options were good."
Cons: "If all airlines would just board the people at the back of the plane first, it would go a lot faster."

Cons: "It was not clear that I needed a different 6 letter code to checkin using the AA website. I finally got frustrated and called AA only to find out the code was different. The codes should have been the same or you should have referenced it on the website when I tried to check in"

Cons: "Too many delays that made me miss the original time I was to catch my connecting flight. Missed my appointment in Spain as a result..."

Pros: "On time. Quick boarding."
Cons: "The delay out of Charlotte but the staff did a great job keeping us informed and boarding as quick as possible."

Pros: "I got there on time and they didn't lose my luggage."
Cons: "The planes are too cramped, costs are too high, staff just love pointing out a carry on isn't a carry on even though it's sold as one and fits in every other airline's definition of one. Boarding process is ridiculous."

Pros: "Flight was delayed then cancelled. No explanation, apologies, or provision for accommodation was made or offered!"
Cons: "Everything"

Pros: "The crew was friendly, the seats were comfortable, the lav was large enough to turn around in, and we arrived in plenty of time to catch our train out of Frankfurt."
Cons: "The movie selection didn't have anything interesting."

Pros: "It was a small plane so the crew pulled larger totes and packed them separately. It worked very efficiently given the circumstances."
Cons: "Very tight quarters, but ok for short flight"

Pros: "excellent flight. on time and no issues"

Pros: "Entertainment, seating room"

Pros: "The crew was very nice. It was Christmas so the flight was not full."
Cons: "It was a short flight, so it was fine."

Pros: "On-time arrival; competent crew"
Cons: "Nothing; the flight was OK."

Pros: "Comfortable and wide seats in coach - as wide as or wider than my usual airline. Flight attendants were friendly and helpful. I had bad experiences with American in the past, but this one was surprisingly pleasant."
Cons: "No free entertainment or meals."

Pros: "Good movies"
Cons: "not enough food"

Pros: "I am not comfortable flying so for me, flying makes me nervous"

Pros: "On time"
Cons: "Paid extra for seat and I don't see why. It wasn't any better than lower priced seats. American boarding process is unnecessarily complicated. Board from the back forward like Alaska does."

Pros: "Nothing"
Cons: "I checked in on American Airlines and because I didn't load the boarding pass to my smart phone I wasn't allowed to board."

Cons: "An extremely rude woman told me there was no space to place my bag in the overhead compartment and forced me to step aside and check my backpack. I didn't have a purse or any other item, just a backpack. I told them I had medication and they told me to just put it in my pockets. So I stashed my medicine in my pockets and had no room for my personal items or valuables. I had a hiking backpack with a water bottle in the side, and since they forced me to check the bag, my water bottle flew out of the pocket while it was being loaded onto the plane. Fortunately they at least tracked me down and brought my stainless steel water bottle to my seat. However, it wouldn't fit in the pocket in front of me and I had no other bag to store it in so I had to hold it and a few other belongings in my lap for the entire flight. I also had some other fragile items in my backpack that may or may not be okay. Also, when I boarded the plane, there was still space...there was no need to be so rude and force me to check a bag being used not only as my suitcase but as my purse as well. I'm so displeased with American, their staff, and their overall disorganization. How ridiculous."

Pros: "it was ok"
Cons: "I paid extra for a window seat but had to sit in different spot. Set in isle seat"

Pros: "Great crew on Sacto flight. More comfortable than Phoenix flight because not full."
Cons: "Had to wait for crew delayed by weather. No gate when we got to SMF. Luggage took way too long to come off. Lots of turbulence - not your fault - but I HATE it."

Cons: "The sound did not work in my assigned seat. I could not watch any movies or partipate in any games."

Pros: "Crew was attentive and nice. Pilot kept us updated on our delayed departure."
Cons: "The departure was delayed due to maintainence issues. Every time that occurs, there are long delays to complete the paperwork. No problem with wanting a well maintained plane, but there should be some quicker way to complete the documentation."

Pros: "no problems."

Pros: "We were able to board first. The round trip flight was overall amazing. American Airlines is awesome when it comes to active duty flying. When try let him board early and took his luggage they also did the same for me as his wife and it was a great experience to know they care for both of us."
Cons: "I didn't like the lady we sat next to! But you can't help that. So you all did amazing!"

Pros: "Either BA or American Airlines didn't know that We got switched by BA TO AN EARLIER FLIGHT TO JFK!. When we arrived in PIT we almost missed our flight to JFK. The American desk agent at check in had to walk us thru security because of this. OTHERWISE EVERYTHING ELSE WAS OK."
Cons: "See above."

Pros: "On time, clean plane."
Cons: "Crew announcements are too loud! What is that all about?"

Cons: "In seat entertainment"

Pros: "Hot tea to warm me up. Friendly flight attendants"

Pros: "Quick flight"
Cons: "Never given complimentary beverage"