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Staff were generally very polite and helpful. Good value for money I pre-paid £21 for my dinner via the internet but no-one at the hotel seemed to know what 'dinner' actually covered, in many cases the items on the menu does not amount to £21. I think it needs clarification on the internet.
Friendly staff; excellent food.
Noisey residents in adjoining room, child crying all night
We came to the hotel as we were attending a funeral the next day...so we didn't have much time to spend there, we had a comfortable room.,and enjoyed breakfast. Didn't like there was not enough toiletries in the bathroom...only enough for one,even then, one person couldn't shower with the size of bottle.
the full breakfast, hot water from the shower, cleanliness of the rooms and comfort of the bed. ,the prices on the drinks.
staff were extremely helpful at all times and room facilities were of very high standard for the price charged for the room. food i.e evening meal was also very good (I did not have breakfast as I left for work at 6.30 am)Incidentally I have already re-booked the hotel for another 3 nights this week No complaints about anything
We had an illness in family and hotel staff were very helpful. Also, we were going to a match and they gave good advice, particularly barman who was at 1968 European Cup Final !!
Quality of food en-suite to room was shower room only
The breakfast was delicious and the restarante and staff made it a pleasant experience. The fact that the headboard wasn't safe and the tv had parts missing, and the remote had missing backs and missing tiles in the bathroom
very comfortable bed Not happy at all, was woken by my partner at 4am as his arm was covered in blood, we found small pieces of glass in the bed, reported it to reception who said they would talk to room service but did not offer any compensation
Cleanliness of room and grounds were excellent, always a winner with me. On the website breakfast was offered at £11.50. Upon arrival was informed that it could be purchased for £7.50, if that price had been offered online I would have bought it.
Clean, neat and quite modern Nothing
Good friendly Hotel
Refurbishment of room good. Accessibility of room. Twin room for myself and daughter (14) who was training for cycling racing next day at Manchester Velodrome. The walls were like cardboard and we heard everything that was going on in the next room all night (sex). Therefore no sleep. How should we complain?
Comfort and cleanliness Noisy room next to store Strange notion of advanced pay
I found the staff very pleasant, and the room comfortable The bar was never staffed, and it smelt of stale smoke, even though i was the only one in there.
everything its the secound time ive stayed for 2 weddings i loved it will defo coming in the future.
Hotel staff were very friendly and courteous. Overall, for the weekend, excellent value for money.
Meal portion size too small
The staff were very friendly and helpful Rooms very dated in decor and design. Felt it was overpriced
The location was spectacular plus it was only 1.5 miles from my son's home. we were visiting new grandchild and wanted somewhere convenient to stay!! Would definitely stay again. The fact that the beer pumps were not working was a bummer as I prefer draught beer!!
Comfortable room, nice and clean
A very peaceful location on the edge of the moors, but with a pub and an Indian restaurant within staggering distance! A pleasant roomy hotel with helpful staff.
Very basic and seemed expensive. I like dogs but they have no place near a kitchen. Dont like to see staff smoking near kitchen either.
Well located for Oldham and surrounding areas. Good value. Very clean and comfortable. Good breakfast.
Excellent evening meal offered at a very fair price.
Friendly, inexpensive, laid-back.
We liked the friendly welcoming attitude of the owner and staff. My wife is recovering from an illness and was allowed to stay in the room undisturbed to rest and feel at home.
Very nice with polite and friendly staff. Good sized rooms, well decorated and very comfortable. Good breakfast.
Clean room and facilities Have to pre-order breakfast, room needed airing.
When we arrived we were greeted by a very courtious young woman. She showed us to our room which was very nice and spacious. The breakfast was very nice, cooked to order. Would stay again.
Lovely room, friendly staff and an excellent breakfast. No bad points.
The room was clean and comfortable. No information in the room. Not told how to contact staff. Insufficient towels supplied.
Access,good hot traditional english breakfast,bright cheery room None
Clean, comfortable, friendly, value for money. Road noise (lorries 24/7)
Unfortunately the dining room couldn't be used because iof drainage problems
The friendly welcome, a freshly cooked breakfast,comfortable beds and plenty of hot water, on site parking.,freedom to adjust the heating. Noisy at night,because on a busy road. We should have shut the window!
very comfortable, excellecnt palce to stay because it had only just opened there were a few problems. Very poor service in pub resturant, not given rooms as booked and charged wrong amount when checking out. However all these problems were efficiently delt with by the hotel staff.
it was a comfortable clean and friendly hotel didn't get my complementary paper
The facilities are good. Function rooms, pool and bars are all nicely presented. There was a good atmosphere in the foyer and bars and the desk staff were polite and accommodating. We booked and paid extra for a family room to accommodate 2 x Adults and 2 X Children but on arrival the room had not been prepared with the extra beds. As it turned out My sons friend did not travel but there still wasnt room to swing a cat even tough only one of the two "put me up" bed was erected. The first bed was a rather pathetic collapsible affair with a one inch thick mattress that would not have supported a 5 year old. This was quickly changed. Our room was superficially clean but evidence of previous guest's debris were found under the bed and in the darker corners and the bathroom anti slip flooring was as grubby as the local municipal swimming pool. Also the function room bar had broken pumps which led to slow service and flat beer.
The design and how modern it was I was a bit disappointed that our toilet seat was broken and there was no soap in the dispenser for us to shower with. As we were only staying for one night I didnt raise this with the staff.
Location and leisure facilities
very clean staff very nice polite and helpful
We spent one night here and it was a very impressive hotel. The rooms where perfect and the wet rooms were amazing and to top it off there was a bar and coffee shop downstairs. very nice stay If only it could have been a bit closer to the city centre.
Modern feel of the building. Pricey
had enjoy, relaxing and very quiet of course, the t.v. wont let me subtitles on... cos am hard of hearing :/
The facilities were poor, needs updating Decor and poor quality food, ate out
The location. having a beer outside in the sunshine during Happy Hour. Would benefit from revamped bathroom. Better information passing to night staff.(request for early breakfast was not relayed) This happenened during our last stay also.
Great location and excellent value for money. Really nice breakfast and nice touch with the complimentary bottle of wine. Overall making for a very positive experience. Room was not as clean as it might be. Not a problem that the amenities were only basic, but carpet and beds looked like well overdue for replacement.
The service was very good and an excellent buffet breakfast was available. The location was also very convenient. It would have been better if there was a private hotel for customers as we had to park in the supermarket car park and there did seem to be a problem with gangs in the vacinity of the hotel. I think this was because it was a Friday night. We have previously visited on a sunday and it was very quiet.
My original room was dirty, overheated with stained marked furniture, but the v.v.hot pipes made it impossible to sit, never mind sleep in. The receptionist on duty was v.helpful and managed to get me another room, still hot, but because it had more air coming in I could sleep. The heat from the pipes running through the room was at a dangerous level. I would not have taken a child into those rooms. I had to sleep with only the duvet cover, no duvet. This wasn't during a spell of hot weather!
good allround, simple rooms, everything worked and was clean + near the rail station. one staff member was very irritated when i asked for a receipt after paying cash for an extra night and no internet access afterall, (although local library was geat for that!)
Quiet rooms with comfortable beds The local car park details in the hotel were out of date and dispite their bochure saying every room had a trouser press I could not find one in room 116
friendly helpful receptionist Lift had been broken for a week and still not repaired - we were on the 3rd floor - fortunately we were only staying one night as we were in Hale for a wedding. There was no parking on site. Street parking was payable from 8.00am.
Availability at a time of high demand and proximity to airport The room was in the middle of being re-decorated, smelled of paint, window was open to try and clear fumes and room had been pressed back into service to take advantage of high demand
all very good no
The whole experience, from being shown into the lounge and offered drinks on arrival to being shown out when we left, was sheer delight! The staff are wonderful, rooms spotless and bed very comfy, brilliant shower and fabulous food. Can't fault anything and we have booked to stay again in February when we go up for a party! No!!
pauline was very nice and looked after us ensuring we were ok and everything was to our satisfaction. the hotel and people looking after us was first class very happy nothing
Very comfy and cosy and staff couldn't be more helpful.
The staff could not do enough to make our stay enjoyable. The food and service were some of the best I have ever sampled. First class in every respect.
very friendly and helpful staff which makes you feel incredibly welcome and like you are vip guests. clean room, decent facilities, excellent breakfast.
Good hotel. Friendly staff. Not much. Room was a bit small.
friendly and welcoming - good level of quality Maybe some dried / fresh fruit with the continental breakfast
I was on a short business trip and needed to stay for one night. I therefore needed a bed. I could have chosen a 2-3 star functional hotel, but found a 5 star restored mill owner house with very friendly staff for similar money. My room was very comfortabel with some nice touches - a jug of fresh milk in the fridge. No Sky so could not watch the Champions League (there was freeview).
Everything. I greatly enjoyed the Hotel, Moss Lodge completely. The workers there also so easy to talk and speak friendly. They act what we want to before we notice. So impressive hotel, Moss Lodge. Nothing.
The food in the restaurant was of a pretty good standard and the breakfast had a good selection. The room was of a poor quality and looked extremely tired with stains on the carpets. The bed was extremely uncomfortable and gave me backache. There was peeling wallpaper in the public areas and a bucket in the hall way collecting dripping water. This does not warrant 3 stars.
1 night was not long enough to say
Convenient location in need of a makeover
Very friendly staff Old fashioned rooms, small bathrooms
Good and pleasant location over the last 20 years have stayed at the Belfry many times but not so many recently as I did not need a room in a hotel in the area I was in room 411 which is a good room - but to get to it the lift one uses is an antique - if one does not properly shut the inner gate, then it works for no one. The stripy black & white carpet on the 4th floor is not pleasant to look at. The passageway from reception to the lift is unlike anything I have experienced elsewhere. It is narrow and one winds around quite a bit.
When i payed my bill i was overcharged the lady in the reception was unable to give me a refund .I had to go to see the reception the next day for my refund .Staff need training on how to deal with customers problems
Rooms were nice and in the evenings we more or less had the pool, jacuzzi and saunas to ourselves Queues at the reception which, with only one person there, you couldn't avoid even if it was just to get a second room key.
relaxed atmosphere The hotel & facilities are getting tired - worn carpets, shabby gymn, etc.
Hotel in desperate need of refurbishment - inside and out.
Rooms where really nice, staff vey helpful. No aircon
The main thing about staying here is it is "different". It feels special and is a treat versus the usual nice hotel! Not really, although it has to be said that the rooms are quite small and cottage-like. The photographs give the impression of a much more spacious layout.
It was absolutely chocolate box meets, four weddings and a funeral and the sumptuous luxury of the mini break in bridget jones' diary. The proximity to London Roads vibrant and cosmopolitan night life more than makes up for any absent room service.
Lovely property - great if you are looking for something a bit different to a hotel. Fabulous location and very relaxing - highly recommended
Spotless,more than one room,fresh flowers,comfortable bed,good tv Not a hotel but self catering rooms ina not a hotel but self catering accommodation in a pprivate house,no staff,no breakfast served,strong unpleasant smell,clutter,needs extra bedside table,poor parking facilities
everything was absolutly amazing and we wil definately be going back at some point. We wish we could live there permamently. Thank you very much!!
a wonderful hideaway in Alderley Edge, but within walking distance of many restaurants and shopping in the surrounding area. The suite was simply beautiful and the owner (Ian) could not have been more helpful Will be booking again.
the cottage was amazing. Totally unique experience, will definitely come back and will tell friends about it. Clean and warm with lots of interesting thingsto look at .
The uniqueness of the property and excellent service were both a refreshing change and a great experience.
Had a wonderful time at Wizard's Thatch. The suite was charming.Will stay longer next time.
the proximty to where i wanted to be & the great value for money
The most reeming factor of this hotel is the location. It is sufficiently close to Manchester airport wthout all the hustle & bustle. Accomodation was not very warm until the thermostat was located behind a chair. The restaurant was cold and the breakfast was not very inspiring. The evening meal was a disastor resulting in eating in the local balti house, which incidently was excellent.
Very clean and comfortable room,plenty of tea and coffee available. Music a bit loud in pub next door.
Good value for money. Pub menu varied and food of good quality, so we were happy to eat on site.
Pleasant quiet room A little slow booking in as receptionist had gone elsewhere
Staff very pleasant and helpful. Breakfasts very good, very friendly cook. Only area of negative comment, a barman in the public house seemed to be unable to raise a smile, appeared pretty unhappy in his job.
Quiet, comfortable & clean room. Separate from bar. Delicious bar food! Very helpful staff.
Good English breakfast, well equipped and spacious room. Member of staff being dismissed at breakfast, poor continental breakfast.
Ladies very friendly and helpful. Breakfast fan-tas-tic. Accommodation delightful..
Excellent location. Ample Parking. friendly and helpful staff. My single bed had Ensuite. Had tea making capability. Breakfast was not even an additional option. But to be fair there were places around.
Comfort of the rooms,leisure availability
I stayed at the hotel with my daughter for two nights and we have a fantastic time. The staff were friendly and the facilities excellent. I will definately be going back. Well done!!
the rooms are of good size food is nice but waayyyy to pricey i have been charges twice on my debit card for the room, the staff is no not helpful. i spoke to someone over the was then went into the hotel spoke to them again about this matter was told refund will be done in 24hours and im still waiting for a refund 10 days later. the service is awful.
Bistro food was excellent - children where welcome. Didn't like that the children couldnt use the pool in sunday morning before we checked out - they were very disappointed only could go in 1pm until 5pm. Also service was very slow at breakfast on sunday morning and not much food left - no good value for money for what we paid for breakfast.
Use of pool and spa area.
Spacious with facilities including free intertnet access, Only stayed B & B so acnnot comment on food. Bar was helpful! The hot water was not hot. I understand they had a problem and were dealign with it.
The gym and the pool/spa complex. Reception were very helpful Breakfast a little expensive
The food quality was exellent and restaurant staff friendly. The reception staff were however not rude but not frindley or engaging. Long wait for service while thry sat in their back office, A hotel that thinks its 4Star but isnt quite there
Excellent food. The hotel was lightly booked (4 tables in restaurant used)so it seemed unnecessary to make me walk 500 yds to the farthest point in the building and up a floor.Next time I will request a closer room to reception
Convenient location for my business commitments, easy to find and easy to get to.The gym was good; I always look for somewhere with those facilities. Gym machines are tired and need servicing, e.g quite a few of the the headphone connections are broken. The piped music in thew gym was too loud.
Cleanliness, friendly, efficient service, excellent breakfast
Staff very friendly and helpful, bar area dog friendly Hotel under refurbishment, workers started very early.
Friendly staff None
Good location one night stay over good comfy bed clean bathroom etc
Excellent location, Duty Manager Lee very helpful & Breakfast staff delightful with delicious hot cooked breakfast. Sadly the extractor fan in the rooom next door was on all night resulting in no sleep and the fan in our room also really loud
Cleanliness, Friendly Staff and Location Stayed in 'old' wing. Poor lighting made it impossible to use hairdryer. Room 29 toilet awkward to use due to positioning.
The breakfast was good and the staff very pleasant. The bed was not very good at all.
Excellent choice of Breakfast and the close proximity to restaurants and bars etc. Free parking. Freezing cold room - we had to get an engineer to fix radiator and the bathroom was shabby and old fashioned.
Paid £53, expected like other Premier inn! 2 people stayed in single room with double bed which moved towards wall. No place for vanity, dampness and black colour on ceiling in the bathroom. Tall mirror was hiding.
Good hospitality. Lack of family room for three people.
Excellent beer, nice atmospheric pub. Friendly staff. It problems with checking in system - staff handled it well though. Air con set to 28degC!
Spacious, well furnished room and large comfortable bed - friendly staff in hotel and attached pub. None
Pleasant and simple interior design in rooms. Good facilities. Nice family-friendly inn with nice atmosphere. some staff serving at the inn not that friendly.
Allowed us our request of 12 noon check out None
Good location. Lodge is clean and well appointed. Staff were very friendlyand helpful. Did not eat in restaurant but it looked very inviting.
Pub Coach and Four was great, room was clean and confortable, I felt at ease with nothing that really bothered me at this price At this price nothing stood out to complain about.
Bed was very comfortable Even when all the lights were on because of the light shades the room was still quite dark for reading lots of business documents
Very convenient to wilmslow, knutsford and mobberley, we were there my No, loved it, However there wer people like us having to come downstairs in our pyjamas for a cigarrette
Wilmslow Lodge itself was fine When we arrived the Lodge had no record of our internet booking. The guy on the desk was extremely helpful and although fully booked mananged to juggle the rooms to accommodate us. To say this was poor service from your administration is being polite. We had travelled up from Romsey Hampshire and my husband was considering having to return after attending our function. Apparently this is not the first time this has happened and I would be grateful for your comments