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Staff was very friendly Blanket was very heavy and uncomfortable.
I loved your rooms ! The cleaninless and decor for the money are good and the hotel in general was nice ! Your staff are not that corteous! the security guy was rude when I asked him about parking spaces, the valet parking people is not that nice! And the Rest service not too good, I had to wait and then finally get up and look for spoons myself!
The room was very nice and clean. Staff was friendly Wanted some Advil, was advised to go to the second floor vending machines, machines just took money with no refund and did not work. Needs to be fixed.
Clean and very spacious rooms Paying for parking!
Our room was well appointed with a sectional sofa, fridge, bar sink, and a king bed. The hotel restaurant was pretty good. It's not in the best location for universal studio visitors. It's about a 15-20 min drive. But all in all it's a very clean and updated hotel with a very attentive staff from the waitresses to the car valets, everyone I encountered was polite and respectful. I would stay there again. The bed linens could stand to be a lot more plush and comfortable like some of the other big chain hotels have started doing.
Front desk staff was kind and accommodating. Hotel restaurant food was very good. All the staff were polite and available. I would definitely stay there again.
The accommodations were exactly what I would have expected for the price. The room was clean, the AC was nice and cold, the bed was comfortable. There was a lot of noise from other guests, not just in the hallway but from their rooms as well. The walls seemed paper thin. It was after midnight by the time the noise died down enough for me to sleep. I was woken at 3am by someone screaming and yelling down the hall. When I called to the front desk they informed me that the police were on there way up. After more yelling and screaming the offenders were removed by the police. Overall, no sleep made the experience the worst hotel stay I have ever had.
Conveniently located in the downtown area. A short ride gets you to all the right places. Overall everything was great!
The room was very well appointed, and extremely clean. The hotel's employees were consistently among the most pleasant, helpful people I've come across in any hotel anywhere. I would prefer the restaurant having a bit broader menu.
Good comfort, cleanliness, definitely felt a step above other hotels. Fast Wifi a big plus. Everyone very friendly and helpful extra parking fee seems unneccesary.
Helpful staff and nice rooms. Weird location and the air conditioning units need to be replaced. They get rather noisy.