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Friendly personnel. Updated rooms and lobby. All good.
Awesome service, very helpful staff. We even left our sweaters at the hotel and they shipped them back to our house for us. Pool was clean and warm kids had a great time. Breakfast was great, biscuits waffles eggs etc was good.
Because of our booking mistake, we had to rooms on our second day. They gave us a room at 9:30 AM so that we could move our luggage in the morning. The bed was great, the bathroom and shower were roomy. We had a deluxe king room the second night and it was excellent. It had a couch, desk, 2 TVs, a walk in shower with a bench seat and glass shower doors.
Bed room No refrigerator no micro oven
Nice amenities and very clean place. I had a suite with a single King bed and it was very nice. Lots of room to stretch out or socialize with a few friends. Price was fair ($130 for a Saturday night in October) and I would definitely stop back again. Rooms had just a bit of a musty smell, perhaps some previous water damage? Was slight enough to only be noticeable for the first few minutes you're in the room.
It was clean throughout. The staff was friendly. The no pet no smoking policy contributed greatly to the cleanliness. I have travelled all over the world. This place was the best value. Nothing
Very nice, very clean, staff was wonderful very friendly
Clean, modern room, good water pressure, and relatively friendly staff.
Small hot tub. Dirty sheets on bed
This hotel is simple to see that it is a family hotel. I felt very safe.
Location No I enjoyed myself
The staff was friendly and they had a great continental breakfast. They also had a nice pool and spa.
Breakfast was included which is good but disposable dishes and cutlery is something that should be avoided.
Proximity to highway. Heater/AirCon unit was noisy and we were next door to a Employee room where staff were going in and out and talking loud enough that we could hear in our room.
Breakfast, was so good. It should be improved. The staff should be more friendly. There are two kind of staff. Women in Front disk and kitchen should be more helpful
The staff was friendly and the breakfast was hot! My bathroom smelled a little moldy.
The room was freezing cold and there was no way to turn the heat up. And no warm blankets in the beds. We had to take the blankets off the other bed and use those too and we were still cold
The breakfast was better/more thorough than expected. I liked that dogs could stay, although the pet fee ought to be included in the initial booking charges. The pool didn't seem properly sanitized.
The walls are very thin!
This guest did not leave comments about this hotel.
Very dated hotel
The price was the deciding factor, and the room was large, decent, and clean. The office, small, and seemed cluttered. You would never hang out there.
Nearest to where I needed to be. The office was a pig sty. The rooms were very small and smelled bad and the bathroom was not clean. There was a bunch of residue (dark spots or splashes) on the toilet seat and streaks in the area of the toilet where waste goes down. Nasty.
Inexpensive When I checked in, I was greeted by a small child instead of an adult. Weird! The bathroom looked as though it hadn't been cleaned. And when I went to use the bathroom later on, I saw a roach! My expectations weren't high to begin with, but come on!
good location near to river and parks excellent restaurant next door no
close to the highway it was rated a 10 and was no where near that!
Room was clean and roomy. Not many amenities, but for the price it was excellent. No hair dryer.
Right next to a good restaurant. Bed was hard and could be a coffee pot in room.
The entire place was under construction. There was a painting crew working across from the room they gave us at 9pm and when we got to the room the door was ajar. Apparently the crew was using the bathroom in our room and from the smell not long before.
Quite, clean,great breakfast choices.
location this hotel was rated 4.7,I thought that was of a possible 5, but apparently it was of a possible 10.
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Not the quality I expected Really needs to be rennovated
Price Awful. Room smelled like an ashtray, even though it was suppose to be non-smoking. Construction workers in a big dorm-like room. Bathroom sink outside of lavatory.
Perfect location for our trip, king nonsmoking room for reasonable price. Early breakfast so we could be on our way early. No
friendly front staff In process of renovation ( which is most needed) but our room could have been cleaner. there was hair on bathroom floor, and what looked like ants ( I hope)., crawling in corner of bathroom
Nothing The manager was rude, the room smelled like smoke despite being labeled as non-smoking, and the room felt dirty. Very poor quality continental breakfast, no fruit, only cheap pastries and bagels.
It was right off the interstate. Online it states there was a swimming pool- there was not. Our room smelled like urine and had black mold up the wall in the bathroom and sink. At check out was given another persons information.
EVERY THING WAS OK WE EVEN STAYED AN EXTRA NIGHT BREAKFAST WAS OK COULD OF HAD TWO WAFFLE MAKERS, BACON, SAUSAGES ,& EGGS
Friendly staff, comfortable WARM pool, we swam twice and only stayed ONE night.
Great staff, clean friendly
price range was good, cleanliness perfect, quiet for sleeping, shower amazing, breakfast an added perk, pool and treadmill...good, clerks very sweet...perfect after a day in the woods;)
It was nice and the staff was very pleasant and helpful with recommendations and directions for local food and entertainment
Manager was friendly and helpful. Location was convenient. 43rd Stains present on towels and sheets. Room fridge was broken and shower had grout stains and calcium deposits on shower head.
A staff member that went above and beyond to make us happy
Price and breakfast Smelled like smoke when we walked in to the stairwell. The a/c made a vibration noise that woke us and I had to fix by stuffing tissue into it.
The ice machine worked The window leaked when it rained and our blow dryer didn't work. The hotel messed up our dates staying there adding unneeded confusion, and the room smelled like chlorine and cigarettes despite being a non smoking room. I would have rather slept in my car
No credit card needed at check in for extras. Free breakfast of waffles, bagels, cereal, and danishes. The hotel is all non smoking, but someone in a near room must of been smoking in their bathroom because my bathroom reaked of cigarettes
Price First night there were dogs barking all night the second night the staff let people launch big fire works out in the parking lot and not say anything to them it was right outside my window for half hour
TV had good picture The bedding linens were old and had stains, as did the bed covers and carpet
Close to Starved Rock It was definitely sub par on a cleanliness scale. Comforters were stained and the hallways and room smelled REALLY bad. Like air freshener covering up old smoke. Employees constantly were right outside the door smoking. ew
The affordable price for a locally owned establishment. The cleanliness or lack of to be honest. There was mold all over the back of the TV. As well as bed bugs in the sheets which I have pictures. I addressed this to the manager/owner and he asked if we wanted new sheets... I replied no and even offered to stay in another room but he said nothing was available and offered me half reimbursement. We were there for less than 2 hours and it cost me 30.00 which is not a big deal. But when I mentioned reporting him to the health dept. he couldn't care aless. Thad saddens me from a local operated facility. We left and went back home but will never stay there again under any circumstances.