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Proximity to port. Quiet hotel, very clean. Front desk staff very friendly and helpful. Restaurant no ambience...waitress bad tempered, carpets very threadbare. Dogs allowed in restaurant.
Good location for the ferry port. Overpriced with bathroom in need of refurbishment.Parking charged for three motorcycles in one space
the hotel staff was very courteous, quick to respond to my questions. The food was excellent and the wine selection very good. The room was small but I was travelling alone, so it was plenty sufficient, comfortable and clean.
Closeness to beach the room was very dark, a cold blue. It was claustrosphic.
The hotel was clean and pleasant and also near the port which was very convenient because we had an early ferry. The only bad point was that the hotel booked us in on my first name therefore they could not find the reservation easily.
In all a very nice hotel. The room though small had superb beds, and the bathroom had all the facilities including a bath and shower . It may only have a 2 star rating, but our experience was way above this.
Ideal for the Port which was reason for my visit. It was a bit pricey to park my motorcycle in the secure car park considering I just put it in a corner not even in a designated bay
it was a basic room with basic service and basic room details. we werer initially told the room would be available at 1.30 pm.So we came back at 2 pm and told the room would not be reay until 3 pm!? Un acceptabe???
Efficient check-in, clean warm room, in great location for ferry travellers
Very convenient for the Ferry Port, clean and with friendly staff Bedrooms are small, some have inadequate windows, and they tended to be difficult to ventilate in hot weather.
Staff welcoming and helpful.Have a bit of chip on shoulder as my bank card was used in Oustreham before our arrival in a restaurant in the same town so a bit concerned about security so paid cash for everything. Rooms were cold and heating difficult to set. Coffee mugs really stupid- no handles- burnt fingers unless you wait for cold coffee. Restaurant bit to upmarket for rest of hotel- menu not available in English.
We thought the rooms,showers,cleanliness were very good,the staff were helpfull and charming . We had chosen the hotel because it had a lift & this helped with the temporary immobility of my husband I felt there could be a place in the room to put ones discarded clothing, as we prefer not to hang things in wardrobes for fear of leaving them behind. We also thought that the menu was overpriced and insubstantial
Comfortable modern facilities throughout the hotel. Bedrooms where functional, comfy bed, tea and coffee making facilities, tv. The bathroom was clean with a powerful shower, good size cubicle and complimentary toiletries provided. The only dislike was the mugs in the rooms did not have handles and so were impractical for hot drinks.
Everything, The staff were very friendly. The hotel looks new and everything was very well done. The room was lovely and had every amenity, including tea/coffee making facilities, which is rare in Europe generally. We will definitely stay there again. Absolutely nothing
The hotel is very comfortable. It is located close to the D-Day beaches (Sword Beach is 5-min drive away) and a 15-minute drive to Caen. The restaurant has great food at good prices. Staff are very friendly helpful.
Top quality at reasonable price. Obliging staff and ,although not cheap,very good food. Perfectly located for Caen ferryport.Would happily stay again.
The friendley and helpfull staff were superb from reception to check out. Nothing was too much touble for the and everything was done with a smile. Not a complaint but a sign of our getting older but the bedroom lighting was dim. probably no problem during the summer but on a cold and wet autumn evening it was a bit of a struggle.
although slightly late for breakfast we were made welcome and fresh supplies added to themobility problems existing choice. On arrival staff noticed that I had problems with the stairs and carried our luggage to our room, and in the morning took it to our car. The main approach to reception is via a flight of external stairs which anyone with mobility problems would find a little daunting. There is of course no lift and the same problem would apply.
Our third time of staying at this hotel, and our third satisfactory stay. The staff are helpful and welcoming and despite the restaurant being shut on the Sunday night there were recommendations for where to go for a nice meal.
Friendliness of the staff and the food in the restaurant. We booked for a one night stop over on our way further down to Brittany. Found on Google and thoroughly recommended to anyone for all types , families, couples etc. n/a
Very friendly staff, comfortable room with great sea view, excellent restaurant with fantastic (if expensive) food. Perfect stop-off before catching early ferry home. Noise from other bedrooms, including herd of elephants above - bring earplugs!
food and service in the restaurant was excellent; room was comfortable; private parking was available a small complaint was no lift
Very clean rooms and helpful staff Room we booked was supposed to be a superior triple room but it was very small. There were no drawers, tea making facilities, fridge or even any hooks behind doors.
staff very friendly and hotel is in a very convenient position, car parking is secure with easy access Central heating could have done with turning up, however it was sunday night (restaurant cosed) and blowing a gale
It was nothing fancy but was a perfectly good place for a bed for the night within walking distance of the ferry terminal. We stayed there because there is no public transport conenction to Caen in the evening. Would be a good base for exploration of D-day beaches.
Close by to the ferry port. Good breakfast Hard pillows and no shower, just a shower head attached to the bath taps with no wall attachment
Staff were extremely pleasant and helpful. Room was very elegant, modern and tastefully furnished. Breakfast selection was great and perfect for our needs. Superb restaurant. Only one English TV channel, BBC World News. No sports channels or Sky News.
The courteus and cooperative attitude staff, quality of the restaurant, good service, parking Slow, almost unusable WiFi internet in the rooms
Externally the hotel is like a factory unit but inside it's an oasis of charm and refinement. The hotel has a famous restaurant which, alas, is closed on Sunday nights.
Very pleasant, relaxing 3 night stay. Very quiet, as our room was located at the back of the hotel, away from the main road. (There were not may other guests staying while we were there.) The location is good if you have a car, both for the city centre and other places of interest close to Caen. Very comfortable clean room, lovely bathroom, excellent shower. Friendly, helpful staff. Breakfast was more than adequate and beautifully presented although limited in variety and probably not worth 15 euros - ours was included in the price. We had lunch in the restaurant on one day and it was a indeed a memorable experience! Definitely worth the money. After the second night,soap and toiletries which we had been using were replaced with new ones, which I thought was very wasteful!
The bedrooms were well designed and the beds were very comfortable....The restaurant was amazing for dinner with high class french cooking
The room was lovely and the restaurant was amazing. The location was a bit off the beaten path.
Best food ever! None
Courtesy of staff, comfort of facility, and value of money. The design of the rooms is outstanding. Hotel is one of the best I visited recently The choise available at breakfast.
Superb restaurant. The bedroom was very stylish and comfortable. Good car-parking and with easy access to the ports Needed flannels (face-cloths). Coffee making facilities in the room would have been helpful. These were minor imperfections
Very spacious, well located. Perfectly fine for an inexpensive place to sleep. Very friendly staff Very, very cheap feeling furniture. (The cabinet panel covering the dishwasher fell on my ankle when I tried to open it.) I'm also not a fan of bathrooms with no shower enclosure.
Location was convenient, in that it was close to the train and bus stations, but the surrounding area was a bit dull (10-15 minute walk to restaurants and old town)
OK for o/nite stop to take the Brittany Ferry. For the money would have expected tea/coffee making facility in the room rather than have to go out to find a cafe in the area!
Friendly staff, breakfast, garden.
The hotel was very clean and the owner very friendly. The hotel is authentically decorated inside and out and is situated in a quiet side street setting. I would recommend.
Very pleasant and welcoming staff. Hotel very clean and attractive - very French! Nothing
Excellent friendly staff, comfortable room, good location. Excellent for access to Brittany Ferries. No, everything was fine.
The owners were friendly, good continental breakfast and clean rooms.
The welcome was warm and helpful even though it was around ten by the time we arrived from the ferry. N/A
Staff very helpful. Hotel close to good resaurants and night life. Great centre for visiting the 'Normandy beaches'. Nothing
This is a family-run hotel with friendly hosts and very comfotrable rooms. It is very convenient to the Normandy beaches and the car-ferry to England.
Good sized room Would have been nice to have an in room coffee/tea lettle
friendly reception No Parking on site. Parking in nearby street
A pleasant great value stopover for the ferry
Nothing The reception closed during the afternoon for the day and all communication was done via an intercom. Room key was left in a box outside the hotel. Very shabby decour and in need of a complete refit and decoration. Noisy location at night.
Hotel was very well placed for the restaurants and beach. Room was basic but clean. Breakfast was continental but adequate. Owner spoke some English and was friendly. Room was on the third floor with no lift so could have caused a problem. Because of the location it could be noisy if you had the windows open to let in fresh air as there was not air conditioning.
We checked in and paid, took one look at the spartan room and left to find another hotel. The Patron was smoking a fag in the reception area; he switched off the lights and disappeared as soon as we had gone; the bar was closed and no breakfast was on offer; the inside of the wardrobe wall was stained so were the spare pillows; the double bed was a 4' one; the heating in the room was barely adequate. It was miserable.
The staff are very friendly, the location is ideal, very close to the harbour and beach The bathroom facilities need updating
Good sized room. Nice friendly manager to receive us. Near the ferry and the beach and lots of restaurants. Good choice and would stay again. The bathrood could have been a little cleaner. The pedestal of the wc was really dirty!
The Hotel manager was very nice, also the room had a balcony and was very central to all facilities. The walls were very thin and we had to listen to a lot of loud/shouty French football from the room next door
Clean, comfortable and well situated for the ferry. Directions for location of the hotel, abysmal. The supplied map too small and inadequate. Road signs and one way system cause problems.
The location was good, and on Sunday morning there was a market outside.
Room (327) facing courtyard-very quiet despite city centre location.Excellent bed & opaque curtains-slept well. The air-conditioning was turned off.No fridge in room.Hot food not replenished at breakfast.
location,room,breakfast,room service and staff excelent
Hotel easy to find clean and tidy rooms staff very helpful No real bad points
Happy that the reception staff spoke English and were helpful in booking taxis and advising re local information. I did not like the fact that I was unable to get any food before 7 p.m. in the hotel or in fact in the town. I had been travelling all day and there was nowhere to eat anything. Even the hotel's room service was not available in the afternoon - not until 7 p.m.
Very noisy outside late into the night. Duvet too heavy and therefore too hot
friendly staff easy parking cost
Proximity to centre of town terrific. Underground car park very convenient. Easy access to restaurants, shopping and Chateau.
Car Parking was convenient and so was the postion of the hotel. The restuarant was expensive and poor quality by comparison
Welcoming environment in the hotel. Comfortable lobby, nice and friendly service.
Convenient for the purpose we made the booking, as a stopover after landing from the ferry
Efficient allocation of room and friendly reception staff Restaurant staff, inattention and in particular the cost of a bottle of wine.
The Hotel has a free car park (some charge). The welcome was warm and the room although small was clean and comfortable. We had a meal in the restaurant which was good and reasonably priced. Only one minuet drive to the ferry terminal. Granted it is more expensive than the F1,Fasthotel and Etap, but With the benefit of trying all four it was well worth it. If I had to give a negative comment it would be the shower cubicle in our room was very small but usable.
Very convienient to ferry terminal and good off street parking.
We had a very warm welcome on arrival and so it continued through dinner to bedtime. Can not think of anything
Breakfast was not available at the time promised
Very convenient for cross-channel ferry. Small rooms, even by French standards
Very convenient for ferry arriving late at night
The Restaurant. Best meal we have ever had and service superb. Room/showerroom very small and walls/ceiling paper thin so can hear everything from rooms around you.
Good location to restaurants and "operation overlord memorial route". No drapes on windows. Restaurant and street lights kept us awake most of the night.
The ability to cook in if I so desired. The room was clean and relatively spacious, the bed comfortable, the shower superb. The hotel was too far removed from center city, and wanted to charge me 10 euros simply to give me access to the phone line.
The hotel was fine;however, the staff only worked until 1900 and I arrived late the night of check-in ... but the staff left keys to the room out for me. Not daily room cleaning service.... no fresh towels the second day.... no toilet paper, shampoo, etc....
I loved that it had a kitchenette. The rooms were very clean. The hotel was close to everything without being downtown. The only thing I did not like was the bed. It was suppose to be a double bed but it was actually a bed under a bed.
The price, the location, the kitchen facilities No housekeeping during the stay
The price of the room The room layout
Location - finding it was easy and close to bus, tram & shopping. Parking - enough on site. Friendly hotelier with good English. VERY clean! Not spacious, but comfortable. No English TV channels - some English news channels like Sky, CNN or BBC would have been nice. Tiny espresso cups, can't have a 'normal' cup of coffee.
Very comfortable and quiet no electric kettle or tea cups only problem
The appartment was very clean although furniture outdated. Concept was good Short checking-in hours - 2 hours on a weekend!
Free parking, large clean room, and comfortable bed.
convenience of a kitchen for small meals no laundry facility
Location, modern, clean no
The room is in good sizeand internet is perfect no
Friendly staff,excellent location
The staff were very helpful and the rooms were cleaned with fresh linen everyday. The hotel is very central and there is a short walk to shops, food, restaurants. Breakfast is reasonably priced and car parking opposite is also reasonably priced for 24hrs. It would have been nice for the hotel to have a restaurant for evening meals and a better bar area. The rooms lacked comfortable seating.
One of the better hotels I have stayed in, it ticked most of the boxes. Clean,Friendly, Helpful, Location etc. The rooms were too hot, the air conditioning unit did not work it continually blew out heat.I switched it off and slept with the window open
Town Centre Location was very good No parking, however public underground opposite
central location, overlooking a square with trees and flowers
The behavior of the rep was very good.And they can speak English very well. I wish they serve only boiled egg at the breakfast.
excellent location, clean and modern and quiet
Proximity to the airport was important, we enjoyed the breakfast at the loby restaurant as well.
very comfortable and the duty manager was extremely polite and very helpful very difficult to find even for residents who very kindly offered to escort us. Much clearer directions with greater information particularly about being able to use vehicle on pedestrian access
in the city centre noisy if room on the side of the street
Spacious room, very friendly staff and secure parking
We were only there to sleep a few hours, but it was a nice hotel. Breakfast was nice too. The young man at the desk was incredible! Very difficult to find even with the car navigator, hotel maps, map24 etc. If you don't know Caen, the minute you get in the city, call them on the phone, they speak English perfectly, and they'll guide you in.
the constant helpfulness and charm of all the staff - they were always there to help. in fact we arrived one day early so had 4 nights and they were able to accommodate us - paid extra and had a deluxe room which was great. nothing at all
Good location Car park is very difficult to use (very tight entrance, exit and little room).
Facilities, staff and breakfast buffet all excellent. Initial approach to hotel by vehicle was ackward as it required us to drive down a bus/taxi only lane but once we figured that out, everything else was ease. On-site parking is available in a secure underground garage but it is limited so book ahead.
Very conveniently located and comfortable room. Excellent breakfast. Helpful staff.
The location, and the reception staff went beyond their duties to help us during the strike action.
staff where excellent
Excellent location for town of Caen. Good for shopping. Parking a problem. Breakfast not good value for money. Nice hotel overall but for a 4 star rating needs a bit more. Bathroom very sparc with accessories, hair dryer very poor wall mounted. Bar expensive for drinks.
A high standard hotel in an excellent city centre location. Good parking.
was wonderful and friendly. Diner was outstanding! too much rain...but I guess you cannot control
Very friendly and helpful hotel staff. Excellent location very close to old city centre, shops and restaurants. Wonderful buffet breakfast. The 'standard' room was a bit on the small side, but ok. We had enough room for the 2 of us.
The service overall was predominantly very good, especially at the restaurant. On arrival we came down for a drink after check in, we were kept waiting about 20 minutes before we were able to get a drink, I had to ask her her 3 or 4 times during that period,This was the only blip, the service thereafter was very good from the reception desk.
Outstanding food, excellent staff, wonderful atmosphere, good location. I first stayed here about 15 years ago and the level of service and quality of the food has been maintained with the same level of excellence and care - an outstanding tribute to the dedication and care of the management and staff at Le Dauphin.
Superb food and service
Hotel is clean, quiet and has very helpful staff
Quiet, parking possibility, very good situation
Able to walk to location from train station. Uncomfortable bed.
this hotel was very central and the lift was very welcome.the doubleglaseing was good in the summer this room was very hot and with 2 night clubs across the road the windows had to stay shut,the room the bathroom were very small
I thought it exuded a warm, friendly atmosphere There was nothing I disliked about it
Staff very attentive & responsive to reservation process & confirmation. Nothing. Very nicely done.
Comfortably situated with respect to the city center. A quiet, nice place for travelers. There are several good restaurants in the vicinity. Parking facility is not available for the hotel's guests.
A good stay spoiled by a very noisy street - no sleep until 3 am.
excellent launching site for surrounding countryside
Clean, comfortable hotel. Some members of reception staff were rude and unwelcoming.
Location a little out of town centre and right on the ring road. In room internet was advertised as being free, but didn't work at all and hotel staff had no idea about it.
The hotel lobby was clean and the outdoor pool area looked nice It was not clean at all. Our room had filthy carpets.
Large, comfortable and clean room and spotless bathroom. Easy access by tram into Caen centre.
Good for staying for a night. Not the worst of the Novotel hotels (comparing to Le Mans at least), but will not stay there next time. Actually do not recommend Caen at all, Rouen is much more interesting.
Very accessible location, restaurant was good, would recommend.
Paper cups and poor tea / coffee making facilities. The cost of drinks at the bar. Lack of bath towels in the room
An excellent hotel to use for a night's stay whilst travelling through France. Clean, comfortable & a good atmosphere.
The room was comfortable and spacious and close enough to Caen In the room there was a chair which was a little bit dirty.