Renaissance Palm Springs Hotel

Pool and hot tub

No water bottle in room

It was nice.

Great pool and hot tub!

Wasn't told about the $12 per day parking permit in advance, no robes in the room and no free wifi in rooms.

The staff was great especially Adrian. I hope to stay there again

Nice landscaping. Comfortable room. Quiet overall.

Lack of sustainable practices: no recycling, no use of recycled products, little energy conservation.

Marriott in general needs to improve their earth-friendly practices. They could be a world leader in helping the environment.

Pool/spa area; lobby; room layout and spaciousness; balcony view. Especially appreciated room upgrade offered at check-in.

Very long walk from room to elevator. Such a large hotel could use more than 3 elevators located in one area only.

For the price level of this hotel, I would think that wi-fi and breakfast would not cost extra, but they did; also parking was not included in room rate.

The staff, the complimentary upgrade, the linens and pillows, and the courtyard.

Pay for wi-fi and parking

Initially, we got a great deal on the room so we were very happy going in. We were impressed by the beautiful lobby. Will and the ladies at the check-in desk were friendly, accommodating, efficient and professional. We received a complimentary upgrade to a poolside, top floor room (recommend it if it's available) (5279 if you're interested). The room was a little on the small side but it was well appointed. Plenty of plugs so charging laptops, phones and tablets was no problem, good sized desk, refrigerator (didn't use it but it seemed a little warm, we had a cooler with us so we just stuck with that), decent sized balcony, nice sized bathroom, and very comfortable beds. My lady and I were thinking about going out to dinner but once she saw the firepits in the courtyard we decided just to sit there and explore the house menu. We sha...

The pool

The pool staff was grouchy and did not allow anyone to sit anywhere near the cabanas...even though the cabanas were blocked off and not in use. That section of the pool was the only spot that got any sun in the afternoon. Also, lots of noisy kids.

Adrian, the desk staff, was awesome! He upgraded us to a Junior Suite. However, I asked if we could stay another night for the same price and was told 'no way!' (because we had gotten such an awesome deal and the room typically cost twice as much) without being offered any alternatives. So, I went back on Priceline and got a Suite at the Hyatt for $xxx!

Kind staff

Room and all facilities are too old.

I traveled palm springs many times. The hotel is not 4 star hotel. I would say the hotel is 3 star or 3 1/2. Building is too old. and all facilities are very old and not conveniently organized. The hotel is difinetly overpriced. On site staff was good but reservation staffs have very sirious problems on customer service. Also priceline reservation system has serious problem.

Nice hotel with great curb appeal. Grounds and public areas well-maintained. Rooms very clean; staff helpful and cheerful. Not on the strip, which is good in my opinion, but only short distance away. Nice view of mountains.

Must pay an overnight charge for parking; wifi is not free. However, this is standard for corporate hotels.