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Room was excellent. Staff was helpful and courteous. Service was very good. Room service was a bit slow may be because of long holidays. Breakfast could have been better.
Very friendly staff. Excellent cleaning. Nice breakfast buffé. Cleaning of beach was not done every morning. Because of Pattaya a lot of plastic garbage floated ashore.
nice salt water pool with good setting, beach front, clean and tidy. towels are of low grade quality, do not match the price and image of this hotel.
Nice staff, clean, great pools. Location is not good - although they run a shuttle service. We hired a cot for our baby and it was faulty - our baby fell out of it, was thankfully unharmed. The baby chairs do not have straps so are not appropriate. I had to use my belt to strap our one year old boy in the chair.The restaurants at night lack atmosphere - they need nice pretty lighting and they need nice soft music to play, maybe traditional Thai music.I felt that the hotel was expensive for what is was and it was not in a convenient location as Jomtiem beach was miles away, despite web claims that it is nearby!
Infinity and Grand Hotel pools beautiful Manager and staff of Caprice and Grill Room restaurants are the only ones maintaining the old Royal Cliff 5* experience Rooms dated and repairs required Bathroom tiny and no place to put cosmetics Breakfast choice poor. For the expensive price. Very junior and young staff with poor command of English Hotel catering for large Asian tour groups
Nothing special. I choosen this hotel since it was advertised as a new property. However, it may be under new title name rather new building. Counter-staff is good. Language is main barrier. Most of the staff can not conversate in English language and sometimes create non-sense. Services are not up to the stanard or 4star. Wardrob is very limited and bath-room is convenient but not luxrious.
I am lucky that got room upgrade. I didn't know the reason but nice.The facilities are excellent, beautiful. Food also really good , I had my dinner down there. The only thing that I could use is the wirless internet.If I want to use it I should sit next to the entrance room door.
Especially the colour of the rooms and the colour of the bulbs in the rooms! Flat huge wall in front was white like in a hospital,however it could have some frames or colour to beautify the wall..Also white colours of the bulbs were disturbing..
The free wireless internet access The dirtiness of the rooms, the customers mainly single man, here to have sex with prostitute...
Quiet and in a good location Internet Speed is slow
The room layout is great, we stayed in 2-bedroom suite and it served our purpose with us and our daughter.The convenience for us to go back and forth from the hotel to our destination is very convenient. The only thing that was very bad is the Internet services, it's down most of the time during our 6 days' stay there. The only reason they could give us was network issue, which is pretty lame.
swimming pool service .... when u want more blanket will add 500 bath per pcs. and tbath towel add 50 bath . and I forgot my hairbrush in that room but hotel didn't inform me .I will ask them by phone and want send it back to me . I'm waiting them send it to me
Nice and clean, interesting design, with large rooms, very polite personel, very nice breakfast with variety the pool was in front of the hotel with view of several buildings and very noisy due to the road.
not fare from beach and crowd city life but in peacefull street, for Pattaya, Thailand very very good position, you can have everything what you want but when you have enough fun and enterteinment you can have rest as muuch as you want
Very good location and guest friendly
I like it for its small size( i like peace and quiet during the day by the pool. although they are adding around 25 rooms to make a total of around 70 rooms by March 2011 so it should still have the same feel.
the swimming pool on the roof, the staff are very friendly, location of the hotel The cost, quite expensive for Thailand
The staff were very friendly and the rooms were clean, tidy and as described on their website. Value for money, this was an excellent hotel. I highly recommend the jacuzzi rooms.
good room, quiet. Wi-Fi didnt work and was overly expensive.
The hotel is situated right in the center of South Pattaya in 5 mins walking distance from practically everything. At the same time it is situated in a side street with low traffic so I was never bothered by noise. Next to the hotel is a shopping mall with cinemas, bowling, cafes and so on. The staff is very welcoming and friendly. The rooms are very clean. There is also a wide variety of channels in English on the TV which was a plus because I liked to watch a movie at times. Plus the hotel has open policy for any friends visitng you. I would stay in this hotel again if come to Pattaya. It's a really good hotel if you want to be in the heart of the Pattaya entertainment life. There is an additional portion of the hotel being built so sometimes these guys were quiet noisy.
I enjoyed the swimming pool facilities in the hotel. No comment.
Close to downtown, very freindly and well priced. Internet was not free, but it was well priced.
It was a really good hotel.. Middle of the city.. The towels are old and I think should be change and two access key cards for the room should be give to the customer.
Near to areas of attractions, yet quiet. Old TV
Nicely designed room small car park and the room smelt of cigarette smoke and was not ventilated
Good comfortable hotel, view not good.
The staff was very nice and smiling. The cleaning service was perfect. The only complain could be the fact that the location of the hotel is pretty far from what is going on in Pattaya.
Enjoyed my stay in this hotel and will definitely stay here again. Particularly enjoyed the free use of a desktop computer in room - very convenient. Location is not fantastic but also not terrible. I had no problem walking 300 metres to the main road to catch a songthaow but some people might.
Upgraded to Exec Suite at no charge. Room was large and luxuriously fitted out. Access to internet in the room was a big bonus. Nice pool. It's a little out of the action which is a good or bad thing depending on the reason for your trip to Pattaya.
great hotel loved the decor no on site restraunt but plenty of local restraunts free golf cart local transport
Newer hotel in northern central Pattaya, several hundred meters from beach area. Spacious room. Solid breakfast with real protein (not continental style) breakfast available at Jamison's Pub 50 meters from Hotel. Hotel has good potential but is not managed very well and tries to cut corners. Amari is not going to do well with running budget type hotels through the Novo brand unless they apply some hands on management as they are clearly capable of. NOTE: Complaints made direct to hotel about each of these issues - They called three days later, but no follow up yet (Thursday following). 1. Parking Despite booking parking as advised on the website, our car was blocked in the basement parking area for several hours by a black 735I bmw which the hotel staff had no record of, nor could they do anything about. a demonstration of the attitude of certain guests and lack of adequate management by the hotel management. 2Pool was out of service for two days. 3Main machine in gym out of service, 4.hairs found in bed linen, hotel staff not responsive until two days later to our dis- satisfaction with a phone call that promised "something next time" nothing heard since
quite new, good breakfast, friendly staff, excellent facilities generally Map printed out by your automatic service showed 2 wrong turns at the end and it took extra 2 hours to find! Hard to find without correct directions until a friend speaking Thai talked to front desk.Shower door designed poorly and leaks into main bathroom. parking not ideal if hotel is full
The hotel staffs were nice, friendly and supportive. The room functionalities are well-designed in limited space. Unavailability of shower for toilet
-very nice personell, good price quality, also very close to everything and if its a little further just use a tuc tuc for 20 or 40 eurocent. -housekeeping was or to early (10 am in morning) but then i was still sleeping from the last night, or to late (far late in the evening). But it was still very nice and this was only the minor point
Decent hotel. No wifi. No breakfast. No razor.
Hotel staff is very nice and helpful. The hotel is very nice but the reservation system of booking.com really needs to be improved. I booked 4 rooms but booking.com charge me 5 rooms (The hotel informed after we checked-in). I do not know whether I can get refund from this mistake.
An oasis within the crowded noisy chaos that is Pattaya, Thailand. Clean & efficient with friendly smiling staff which especially includes the maids, it was a pleasure to return to the hotel after a day or evening out. Having to purchase WiFi connection.
Great central location, cosy room, staff cortesy
Location, Cleanliness, Service very Good Breakfast was not included, Shower Area is very small, Hot water was Erratic.
The pool is nice and the rooms are great. Internet is kind of pricey at 150 Baht per hour.
Great facilities. Great service. Staff very helpful (not all, but a good number). Great value for money.
The room cleaned up very well, hotel was okay Breakfast was not included
Nice lobby area and swimming pool The location is not really convenient. Even so it mentioned that hotel has a beach access however sea is far away from the shore and not even deep enough after 400 m walk the water still up to knee.
There are very good swimming pools, very good restaurants & bars and very good Gym and SPA. The sea near the hotel is shallow and dirty.
Beautiful huge swimming pool with pool bar, private white sand beach and private greenyard seaview front with bar. You can choose where to stay. Huge wonderful buffet breakfast with all sorts fo things. It's not new anymore, rooms and swimming pool are still very very nice, but you can see they are not new anymore. Too many annoying mosquitos start coming out at 6pm, I think it's due to the passage from the big swimming pool to the beach that is like a grotto and mosquitos probably colonzed it.
swimming pool for kids
kind staffs such as Kae, Nana & Cat. :> No
Fantastic territory, and a magnificent view to Sanctuarity of Truth. Individual beach. Everything was great. I would suggest reducing prices for SPA as comparing them to regular city offers, they seem to be greately overpriced. And also I expected to have room a bit larger, but anyway this hotel is the one I would definetey recommend to my friends and return there once again.
swimingpool is very nice:)) very exspensive internet!:((
it is suck! I will never ever stay again.
It's not any more managed by Sofitel. And that makes all the difference, in terms of service and overall management.
Nothing special ! The hotel location is too far from the city while there is only a small dirty beach. No connection to the Pattaya beach. Swimming pool area is too small so limited privacy feeling.
Away from the hussle & bustle No drinks lounge / but believe this was due to possible restoration works
the hotel is far away from the pattaya entertainment areas and walking street