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Hotel staff is very nice and helpful. The hotel is very nice but the reservation system of booking.com really needs to be improved. I booked 4 rooms but booking.com charge me 5 rooms (The hotel informed after we checked-in). I do not know whether I can get refund from this mistake.
Great facilities. Great service. Staff very helpful (not all, but a good number). Great value for money.
The room cleaned up very well, hotel was okay Breakfast was not included
Location, Cleanliness, Service very Good Breakfast was not included, Shower Area is very small, Hot water was Erratic.
-very nice personell, good price quality, also very close to everything and if its a little further just use a tuc tuc for 20 or 40 eurocent. -housekeeping was or to early (10 am in morning) but then i was still sleeping from the last night, or to late (far late in the evening). But it was still very nice and this was only the minor point
The hotel staffs were nice, friendly and supportive. The room functionalities are well-designed in limited space. Unavailability of shower for toilet
Decent hotel. No wifi. No breakfast. No razor.
The pool is nice and the rooms are great. Internet is kind of pricey at 150 Baht per hour.
An oasis within the crowded noisy chaos that is Pattaya, Thailand. Clean & efficient with friendly smiling staff which especially includes the maids, it was a pleasure to return to the hotel after a day or evening out. Having to purchase WiFi connection.
Great central location, cosy room, staff cortesy
Good location outside of the central area. Nice gardens, good breakfast. One of our rooms was not ready until four o'clock when we checked in. Water in the small pool was not very clear.
Relaxing, warm and friendly , a well run hotel catering for a full range of customers. Staff met requirements of all types of parties from business people to family holidayers, they were always there to attend to your needs and requests. Noisey aircon unit, room key had to be changed once sometimes twice a day and beds a little on the hard side for myself.
Beautiful gardens and great swimming pool; I liked the choice of wooden furniture everywhere; spa treatments a bit expensive, considering there is such a choice of places to have massages I had asked for a terrace room - but got a balcony room - upgraded to the third floor though
Велмколепный a tropical garden, ухоженая territory. It is not audible city noise from street. Pleasant conditions in numbers, excellent breakfasts. Because of plants around басейно constantly garbage in water, is a lot of mosquitoes. Road wi-fi.
Lovely pools surrounded by beautiful gardens - it is a resort in the city.Extremely clean with good reception people and housemaids great ! The bar staff let this hotel down badly - suggest you check your bar bill closely - every day there was a mistake and it wasnt as if they were over worked !
Reception and atmosphere of the hotel were very good. A very nice swimming pool with direct access from our room was a very nice option, especially if you are traveling with younger children. Restaurant where breakfast was served was not always clean. The tables were still impure from the previous day and presentation of the breakfast was certainly not impressive. Explain it in English was very often a major problem in the hotel restaurant, the rest of the staff spoke English well to very well. Much noise at the rear of the hotel during the night. (parking and transit to another hotel, arriving buses and buses that are running idle for many hours.
well staff is realy kind breakfast was realy awesome good facilities and specialy the pool i was realy great well the thing which i dun like was the pool timings
Great Service... Clean Rooms! Very luxuries! Easily a 4 star!
The surroundings nice outside the busy centre of Pattaya and still close to the centre
good sweeming pool good suana so so next building is make building so noise
Room size was good. Staff was good. Pool was nice and gym was good. The first night was noisy with the people in the next room, but the staff moved them the naxt night. Management seemed to really care and that was nice. Entering the room from the outside was terrible. They need to do something about this because it is dirty and really depressing as you walk to your room. No shower in the room and you have to hold the shower head to wash you body. Bathroom sink was weird and too small - it really makes a mess when you use it.
The rooms are fancy luxurious. The service was not good. The staff hardly spoke English. Bad concierge service. Room Service closes at 12 A.M. The restaurant/room service food tasted strange. The hot and cold water in the shower is very difficult to balance.
Our experience at Mantra Pura was great! I like their design, especially the pool, it's such a great place for kids in Pataya. We spent 3 nights at the room with pool access. I strongly recommend the pool access rooms for families. My son love the pool, and I don't have to worry about him because i can see him through the window and balcony. Their staff were friendly, too. 1. breakfast is not buffee, one has to order from the limited sets, and fruits are not very fresh. 2.I asked for an extra blanket, but they said they gonna charge 100 baht for one night. this is something really ridiculous, I've been to many countries, and stayed in many different hotels from 5 star hotels to motels, but this is the first time that I pay for an extra blanket.
room is very big. free wifi internet access. nice swim pool. Best value! I request a double room, but the hotel give me a twin room.
The staffs are the best. Their english is good and they really have service-minds. They are kind and helpful : ) keep it up!! The location around is not so good yet. The parking lots looks a bit dark and scary and the outdoor parking lot didn't look so safe. The room that didn't turn to the pool side faces the hideous view so please grow some trees or make the garden if possible.
The staff was friendly and very accommodating. The atmosphere was perfect for the reasons I made my trip. Some items in the room were worn out or broken.
Free wifi. Location was great, less than one minute walk from, the beach. You can easily take a Baht bus to walking street or walk there yourself. Nice and quiet street (soi 1). Good pool, nice facilities. Clean bathrooms, well maintained, everything works. We were easy going and understanding, as well as well traveled, so literally there are no complaints at all.
The hotel & room were simply fantastic. The fitness gym, also included with the room, was large & great, as was the pool. There is a wonderful spa onsite. Nothing.
..when I complained about the bad room, they agreed to refund my money I booked a 4 star hotel for what then looked like a bargain price of $32 per night including breakfast. When I got to the hotel, the 4 star facilities was overbooked, so they put me in an adjacent wing which was either 1 or 2 star. The toilet stank, there were handprints on the wall..the furniture and look was 1 or 2 star quality..there were many other problems. I spoke the the director of marketing and without any problem, she agreed to refund 28 or 29 days which I had booked online. The refund took not 24 hours as is normally but 2-3 weeks, so the booking company was not as good as one would normally expect. I will never book this hotel again...
Room was clean and well laid out. Air conditioning worked well and the hotel functioned well. Items worked and had no deficiencies. Service was prompt and fair with pricing. Staff was sweet and were helpful when called upon. Nice quiet location and more in the area I prefer. Nice leisurely walk to the beach or new mall just across the street. I requested a lot of things last minute laundry, airport taxi etc., room cleaning and the staff were very accommodating. It is quite warm everywhere in the hotel except your room. Reception seemed quite dark and a little unkempt. Wifi was a little sluggish occasionally and seemed to need to redo login rather frequently. Unfortunately if someone is in the hallway you can hear noise echo in your room do to the industrial design of the hotel.