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Swimming pool was totally inadequate in respect of sun beds available, the hotel has provided large pods, it means at a maximum about 20 people only can use these, there is no other provision for sun beds around the pool.
The business floor has a dedicated lounge with staff, daily cocktails and special events. Really nice. No
Location is good and close to the beach. Good seaview and quiet. The shower head is not working properly and it is not adjustable. There is insufficient choice of restaurants in the hotel.
The room, location and sea view. No private beach - which is almost no where in Pattaya, Thailand.
Location, Service, Value for Money Liked everything
A nice pool area, looked good for even small chidren,. Pool area staff rather inattentive, like, you were required to go order any drinks poolside, rather than the staff coming around occaisionaly to enquire if anything needed. We asked for a late checkout but were offered only till 1300pm as they said hotel was fully booked (hotel was not busy in the least), but when we offered to pay a little extra, the room automatically became available, I can understand charge extra when hotel very busy, but when its 1/2 empty, things like that dont encourage you to return.
Friendly staff and luxurious
Very good value of money, maybe best in the city! Rooms are modern and clean. Free Wifi was nice extra too. I will stay again in this hotel!
The Hotel had a great location, next to the beach and other main shopping centres. The swimming pool was clean and the rooms where perfect ! The Superior Sea view room that we booked didn't had an elevator to get to our room. We always needed to walk up the stairs. This is the only disadvantage the we could make up.
It was simply unforgettable stay with this hotel. Love to stay once more.
Rooms are very clean and comfortable. Staff seem very distant and cold.
Everything - it was a really lovely Hotel to stay at. I think there should be more control on saving of the Sun Beds around the Pool. Some people would reserve their bed by putting towels on them and then either go shopping or go outside the hotel for lunch but keep their towels on the beds with a book or magazine so that it looks like someone is using the bed. Very frustrating !!!!!!!!!!!!
Good staff, quite and comfortable. I had to check out one day earlier due to personal reasons, but the hotel staff inssisted that i pay for the night for what ever reason. they said that this due to me booking through Booking.com???
poolarea and breakfast
Everything was perfect. None
The pool area is very good and the hotel rooms are very new and well design. No Problems
The hotel is new, clean, the service is good. It completely matched my expectations. It's a bit too business compared to relaxed atmosphere of Pattaya. The cost of Internet access in rooms is too high.
Staff are friendly , despite some handicap were eveident to certain staff when it come to communication , only for a few ...I liked the hotel , staff and the stay.. did not get enough time to explore most of the facilities offered ..I notice that according to my Ambassador statement the stay were unqualified for points.. I would like to know< why ..? ..Except for aconfusion when I went to the restaurant for breakfast on 9th ,when some one rushed to me and advised that I have to pay fr breakfast etc,not well explained either.. my booking with the hotel presumably confusing and I was held at the entrance quite a while and I was about to walk back , then they found out some thing like a special rate has been offered to me etc.NOT Entirely the staff mistake a s they weere following the PROCEDURES...i think they should have checked my records when I expalined abt my arrangement with the check in staf before stoping me at the gate and not even offering a place to sit.. any way these things may happen..although it is not common to me..
Everything about the hotel was just gr8-the location,the ambience,the rooms,Buffet b'fast,Room service-it was a very good experience in totallity.
Checking in and welcome drink. Giving me opportunity to get breakfast discount. No security concern for customer because I called front desk for an assistance but no support at all. Asked for late check out and only one hour was granted but when I went to update the key card to find out that late check out was not updated so some fat girl was giving attitude about it. I asked for the front desk manager and then they decide to ignore me until I demand it right away. Front desk manager did not know her staff name so while manager is asking her name that she was on the phone ignoring the manager as well.
Freindly staff, very nice and helpful The room is too small, the walls are thin, hence, you can hear every little sound on the next room, it was a nightmare
Close to the beach. Good breakfast. I asked a quiet room with Internet. Received a noisy room without Internet connection. Later got a room change. Night party in the garden next to my room, no pre notice. 3 star hotel. I dislike.
Lay out of room and view
The rooms at the Ocean Tower are beautifully designed and comfortable. Attitude at reception is not very Thai, close to unfriendly.
The location was very nice and the staff was very friendly. The hotel did not give me an invoice when I checked out.Is this the normal practice.
Swimming pool Staff are not helping
Swiming pools was nice. Too much extra charges! Not so worth of money!
The position is very good for seeing most things in Pattaya and the staff were all very helpful. The fact that it no longer has a tennis court.
liked the open concept bathroom and the swimming pools the morning buffet spread did not have much variety
Very clean... Parking lots are too far from the hotel building...
pool activities , easy goning with childrens and whole family , close to major mall in pattaya, on beach directly. simplly very nice , been there yearly since 4 years . lot of taxi drivers quing out side the hotel on both enterances, try to catch the hotel residents , fooling them , still i belive the hotel securieties staff can much about this . beside the nice sea view at rock cafe not there any more cos of these taxis blocking the view,
Excellent service and facilities The pool can do with a surfcace clean a little more regular.
The location was close enough to downtown Pattaya to be able to get to the "action" within a few minutes but not too close... Concierge service for organising excursions worked well. Did not like the style of the hotel. Very simple and basic rooms which were not very big at all. Overall price of the weeks stay was high when compared to other hotels within Thailand and even Pattaya but the quality of the hotel was significantly lower than would be expected at this price. Think that this hotel sells itself with the "Hard Rock" branding as otherwise there's nothing which would make it stand out from the 3-star crowd. Apart from the prices this hotel is far away from the 4-star hotel which it advertises to be.
I like the location of the hotel as its very close to the beach and almost the activities there.
swimming pool service .... when u want more blanket will add 500 bath per pcs. and tbath towel add 50 bath . and I forgot my hairbrush in that room but hotel didn't inform me .I will ask them by phone and want send it back to me . I'm waiting them send it to me
I am lucky that got room upgrade. I didn't know the reason but nice.The facilities are excellent, beautiful. Food also really good , I had my dinner down there. The only thing that I could use is the wirless internet.If I want to use it I should sit next to the entrance room door.
Especially the colour of the rooms and the colour of the bulbs in the rooms! Flat huge wall in front was white like in a hospital,however it could have some frames or colour to beautify the wall..Also white colours of the bulbs were disturbing..
The free wireless internet access The dirtiness of the rooms, the customers mainly single man, here to have sex with prostitute...
not fare from beach and crowd city life but in peacefull street, for Pattaya, Thailand very very good position, you can have everything what you want but when you have enough fun and enterteinment you can have rest as muuch as you want
Nice and clean, interesting design, with large rooms, very polite personel, very nice breakfast with variety the pool was in front of the hotel with view of several buildings and very noisy due to the road.
The room layout is great, we stayed in 2-bedroom suite and it served our purpose with us and our daughter.The convenience for us to go back and forth from the hotel to our destination is very convenient. The only thing that was very bad is the Internet services, it's down most of the time during our 6 days' stay there. The only reason they could give us was network issue, which is pretty lame.
Quiet and in a good location Internet Speed is slow
Nothing special. I choosen this hotel since it was advertised as a new property. However, it may be under new title name rather new building. Counter-staff is good. Language is main barrier. Most of the staff can not conversate in English language and sometimes create non-sense. Services are not up to the stanard or 4star. Wardrob is very limited and bath-room is convenient but not luxrious.
-very nice personell, good price quality, also very close to everything and if its a little further just use a tuc tuc for 20 or 40 eurocent. -housekeeping was or to early (10 am in morning) but then i was still sleeping from the last night, or to late (far late in the evening). But it was still very nice and this was only the minor point
The room cleaned up very well, hotel was okay Breakfast was not included
The hotel staffs were nice, friendly and supportive. The room functionalities are well-designed in limited space. Unavailability of shower for toilet
Great central location, cosy room, staff cortesy
The pool is nice and the rooms are great. Internet is kind of pricey at 150 Baht per hour.
Hotel staff is very nice and helpful. The hotel is very nice but the reservation system of booking.com really needs to be improved. I booked 4 rooms but booking.com charge me 5 rooms (The hotel informed after we checked-in). I do not know whether I can get refund from this mistake.
Great facilities. Great service. Staff very helpful (not all, but a good number). Great value for money.
Location, Cleanliness, Service very Good Breakfast was not included, Shower Area is very small, Hot water was Erratic.
An oasis within the crowded noisy chaos that is Pattaya, Thailand. Clean & efficient with friendly smiling staff which especially includes the maids, it was a pleasure to return to the hotel after a day or evening out. Having to purchase WiFi connection.
Decent hotel. No wifi. No breakfast. No razor.
Newer hotel in northern central Pattaya, several hundred meters from beach area. Spacious room. Solid breakfast with real protein (not continental style) breakfast available at Jamison's Pub 50 meters from Hotel. Hotel has good potential but is not managed very well and tries to cut corners. Amari is not going to do well with running budget type hotels through the Novo brand unless they apply some hands on management as they are clearly capable of. NOTE: Complaints made direct to hotel about each of these issues - They called three days later, but no follow up yet (Thursday following). 1. Parking Despite booking parking as advised on the website, our car was blocked in the basement parking area for several hours by a black 735I bmw which the hotel staff had no record of, nor could they do anything about. a demonstration of the attitude of certain guests and lack of adequate management by the hotel management. 2Pool was out of service for two days. 3Main machine in gym out of service, 4.hairs found in bed linen, hotel staff not responsive until two days later to our dis- satisfaction with a phone call that promised "something next time" nothing heard since
quite new, good breakfast, friendly staff, excellent facilities generally Map printed out by your automatic service showed 2 wrong turns at the end and it took extra 2 hours to find! Hard to find without correct directions until a friend speaking Thai talked to front desk.Shower door designed poorly and leaks into main bathroom. parking not ideal if hotel is full
great hotel loved the decor no on site restraunt but plenty of local restraunts free golf cart local transport
Nicely designed room small car park and the room smelt of cigarette smoke and was not ventilated
The staff was very nice and smiling. The cleaning service was perfect. The only complain could be the fact that the location of the hotel is pretty far from what is going on in Pattaya.
Enjoyed my stay in this hotel and will definitely stay here again. Particularly enjoyed the free use of a desktop computer in room - very convenient. Location is not fantastic but also not terrible. I had no problem walking 300 metres to the main road to catch a songthaow but some people might.
Upgraded to Exec Suite at no charge. Room was large and luxuriously fitted out. Access to internet in the room was a big bonus. Nice pool. It's a little out of the action which is a good or bad thing depending on the reason for your trip to Pattaya.
Good comfortable hotel, view not good.
Swimming-pool Localization, too far away from beach and Waking Street.
Very cozy serviced apartment with kitchen and washing machine/dryer. Location is good; quiet neighborhood and yet good acceess to shopping malls (by hotel's free taxi service). It would have been nicer if the room had a bathtub. Water did not go away smoothly in the shower room. We asked the front to repair it, but nothing changed.
Overall, a very pleasant stay at the Amari Nova. Hotel staff were very helpful, and price of room/room service was excellent. Downsides were location (had to catch shuttle to get anywhere), the bed was rock hard, and we had a small issue with insects on the balcony on the first night (however, we bought some fly spray, which resolved that issue). Portions of food could have been slightly bigger, especially for the thai dishes.
Very nice large rooms Location could be better
Staff very friendly and helpful. The one bedroom suite was superb. The location of the hotel was not as good as expected.
beautiful of room and quite. not near the beach.
Everything was 10 out of 10. We would go back tomorrow. Everybody from the guy who drives the buggy, to the wee lassie who answer the phone. This is not a moan ,but to pay to go into the Ice Bar when your a resident is asking 2 much .
excellent facilities, great room, design. location: just in the middle of nowhere.
Feel just like home
Service is good. In my room, I can see temple...I don't think that is good view for me. Location of hotel is not near the beach.
Breakfast was great, in a nice setting. Pool area was nice. Location was fine but definitely more than a few steps from the beach, as advertised. Basic bait and switch. Kayak offered 3 choices. I opted for what I thought was the best; Superior with breakfast. At check in I'm told some story about how my room is another building, and has no balcony or window, but I am free to look then come back and upgrade for an additional 500 Baht per night. Can't forget: this is Thailand. Nothing is how you think it is.