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Location, Service, Value for Money Liked everything
A nice pool area, looked good for even small chidren,. Pool area staff rather inattentive, like, you were required to go order any drinks poolside, rather than the staff coming around occaisionaly to enquire if anything needed. We asked for a late checkout but were offered only till 1300pm as they said hotel was fully booked (hotel was not busy in the least), but when we offered to pay a little extra, the room automatically became available, I can understand charge extra when hotel very busy, but when its 1/2 empty, things like that dont encourage you to return.
The Hotel had a great location, next to the beach and other main shopping centres. The swimming pool was clean and the rooms where perfect ! The Superior Sea view room that we booked didn't had an elevator to get to our room. We always needed to walk up the stairs. This is the only disadvantage the we could make up.
It was simply unforgettable stay with this hotel. Love to stay once more.
Location is good and close to the beach. Good seaview and quiet. The shower head is not working properly and it is not adjustable. There is insufficient choice of restaurants in the hotel.
Friendly staff and luxurious
The room, location and sea view. No private beach - which is almost no where in Pattaya, Thailand.
Rooms are very clean and comfortable. Staff seem very distant and cold.
poolarea and breakfast
Everything - it was a really lovely Hotel to stay at. I think there should be more control on saving of the Sun Beds around the Pool. Some people would reserve their bed by putting towels on them and then either go shopping or go outside the hotel for lunch but keep their towels on the beds with a book or magazine so that it looks like someone is using the bed. Very frustrating !!!!!!!!!!!!
Very good value of money, maybe best in the city! Rooms are modern and clean. Free Wifi was nice extra too. I will stay again in this hotel!
Good staff, quite and comfortable. I had to check out one day earlier due to personal reasons, but the hotel staff inssisted that i pay for the night for what ever reason. they said that this due to me booking through Booking.com???
The hotel is new, clean, the service is good. It completely matched my expectations. It's a bit too business compared to relaxed atmosphere of Pattaya. The cost of Internet access in rooms is too high.
Staff are friendly , despite some handicap were eveident to certain staff when it come to communication , only for a few ...I liked the hotel , staff and the stay.. did not get enough time to explore most of the facilities offered ..I notice that according to my Ambassador statement the stay were unqualified for points.. I would like to know< why ..? ..Except for aconfusion when I went to the restaurant for breakfast on 9th ,when some one rushed to me and advised that I have to pay fr breakfast etc,not well explained either.. my booking with the hotel presumably confusing and I was held at the entrance quite a while and I was about to walk back , then they found out some thing like a special rate has been offered to me etc.NOT Entirely the staff mistake a s they weere following the PROCEDURES...i think they should have checked my records when I expalined abt my arrangement with the check in staf before stoping me at the gate and not even offering a place to sit.. any way these things may happen..although it is not common to me..
The pool area is very good and the hotel rooms are very new and well design. No Problems
Everything was perfect. None
Food. Honest staff. A lost wristwatch was given back to me
Very friendly staff from your first moment of arrival at the taxi drop off,reception and taken to your room.All the people concerned made you feel as if they had known you for a long time and were friends who took a personal interest in you.Noting was to much trouble,excellent staff and facility.
From the moment we arrived - it was just perfect - stayed in clubroom which was AMAZING - fabulous staff who made one feel so special ! It has spoiled us for anything else - THANKYOU indeed ! Could not fault anthing !
An excellent and luxury hotel surrounded by the sea and beautiful garden. I enjoyed the sunbathing and fitness at the hotel with excellent service by the staff. I will certainly come again. I was surprised that my creditcard used for the reservation was immediately used upong my checking-in to settle my bill without advance warning and without me putting my signature. The more surprising as in my subsequent stay at the Dusit Thani in Bangkok the payment by credit card took place only during checking out, which certainly has my preference.
First impressions were on arrival and a lovely hotel lobby . Thereafter my experience didnt match expectations. We stayed Club rooms and had access to club lounge . Standard and level of comfort was not what you might expect for a hotel of this standard.Club lounge in need of upgrade .
Great area, wonderfull place to relax.
The location is the biggest advantage of this hotel
Exceptionaly hospitable & friendly atmosphere with all homely facilities.
It was a big hotel, not crowded. The pool was clean, wifi was good. Shopping centers are nearby. The only drawback is that I had to walk from the hotel to go to the main road. They should have a shuttle service which could take us and bring us back to and from hotel to the main road.
The swimmingpools and view. They charge more than 500 baht for using WIFI !!! The hotel is getting old, and it shows. Especialy in the bathrooms.
Everything about the hotel was just gr8-the location,the ambience,the rooms,Buffet b'fast,Room service-it was a very good experience in totallity.
The position is very good for seeing most things in Pattaya and the staff were all very helpful. The fact that it no longer has a tennis court.
liked the open concept bathroom and the swimming pools the morning buffet spread did not have much variety
Checking in and welcome drink. Giving me opportunity to get breakfast discount. No security concern for customer because I called front desk for an assistance but no support at all. Asked for late check out and only one hour was granted but when I went to update the key card to find out that late check out was not updated so some fat girl was giving attitude about it. I asked for the front desk manager and then they decide to ignore me until I demand it right away. Front desk manager did not know her staff name so while manager is asking her name that she was on the phone ignoring the manager as well.
The location was very nice and the staff was very friendly. The hotel did not give me an invoice when I checked out.Is this the normal practice.
Swiming pools was nice. Too much extra charges! Not so worth of money!
Close to the beach. Good breakfast. I asked a quiet room with Internet. Received a noisy room without Internet connection. Later got a room change. Night party in the garden next to my room, no pre notice. 3 star hotel. I dislike.
Swimming pool Staff are not helping
Freindly staff, very nice and helpful The room is too small, the walls are thin, hence, you can hear every little sound on the next room, it was a nightmare
Lay out of room and view
The rooms at the Ocean Tower are beautifully designed and comfortable. Attitude at reception is not very Thai, close to unfriendly.
The free wireless internet access The dirtiness of the rooms, the customers mainly single man, here to have sex with prostitute...
I am lucky that got room upgrade. I didn't know the reason but nice.The facilities are excellent, beautiful. Food also really good , I had my dinner down there. The only thing that I could use is the wirless internet.If I want to use it I should sit next to the entrance room door.
swimming pool service .... when u want more blanket will add 500 bath per pcs. and tbath towel add 50 bath . and I forgot my hairbrush in that room but hotel didn't inform me .I will ask them by phone and want send it back to me . I'm waiting them send it to me
Nothing special. I choosen this hotel since it was advertised as a new property. However, it may be under new title name rather new building. Counter-staff is good. Language is main barrier. Most of the staff can not conversate in English language and sometimes create non-sense. Services are not up to the stanard or 4star. Wardrob is very limited and bath-room is convenient but not luxrious.
Nice and clean, interesting design, with large rooms, very polite personel, very nice breakfast with variety the pool was in front of the hotel with view of several buildings and very noisy due to the road.
Especially the colour of the rooms and the colour of the bulbs in the rooms! Flat huge wall in front was white like in a hospital,however it could have some frames or colour to beautify the wall..Also white colours of the bulbs were disturbing..
not fare from beach and crowd city life but in peacefull street, for Pattaya, Thailand very very good position, you can have everything what you want but when you have enough fun and enterteinment you can have rest as muuch as you want
Quiet and in a good location Internet Speed is slow
The room layout is great, we stayed in 2-bedroom suite and it served our purpose with us and our daughter.The convenience for us to go back and forth from the hotel to our destination is very convenient. The only thing that was very bad is the Internet services, it's down most of the time during our 6 days' stay there. The only reason they could give us was network issue, which is pretty lame.
Hotel staff is very nice and helpful. The hotel is very nice but the reservation system of booking.com really needs to be improved. I booked 4 rooms but booking.com charge me 5 rooms (The hotel informed after we checked-in). I do not know whether I can get refund from this mistake.
The pool is nice and the rooms are great. Internet is kind of pricey at 150 Baht per hour.
An oasis within the crowded noisy chaos that is Pattaya, Thailand. Clean & efficient with friendly smiling staff which especially includes the maids, it was a pleasure to return to the hotel after a day or evening out. Having to purchase WiFi connection.
Location, Cleanliness, Service very Good Breakfast was not included, Shower Area is very small, Hot water was Erratic.
Decent hotel. No wifi. No breakfast. No razor.
Great central location, cosy room, staff cortesy
The hotel staffs were nice, friendly and supportive. The room functionalities are well-designed in limited space. Unavailability of shower for toilet
Great facilities. Great service. Staff very helpful (not all, but a good number). Great value for money.
-very nice personell, good price quality, also very close to everything and if its a little further just use a tuc tuc for 20 or 40 eurocent. -housekeeping was or to early (10 am in morning) but then i was still sleeping from the last night, or to late (far late in the evening). But it was still very nice and this was only the minor point
The room cleaned up very well, hotel was okay Breakfast was not included
Lovely pools surrounded by beautiful gardens - it is a resort in the city.Extremely clean with good reception people and housemaids great ! The bar staff let this hotel down badly - suggest you check your bar bill closely - every day there was a mistake and it wasnt as if they were over worked !
Beautiful gardens and great swimming pool; I liked the choice of wooden furniture everywhere; spa treatments a bit expensive, considering there is such a choice of places to have massages I had asked for a terrace room - but got a balcony room - upgraded to the third floor though
Relaxing, warm and friendly , a well run hotel catering for a full range of customers. Staff met requirements of all types of parties from business people to family holidayers, they were always there to attend to your needs and requests. Noisey aircon unit, room key had to be changed once sometimes twice a day and beds a little on the hard side for myself.
Велмколепный a tropical garden, ухоженая territory. It is not audible city noise from street. Pleasant conditions in numbers, excellent breakfasts. Because of plants around басейно constantly garbage in water, is a lot of mosquitoes. Road wi-fi.
Good location outside of the central area. Nice gardens, good breakfast. One of our rooms was not ready until four o'clock when we checked in. Water in the small pool was not very clear.
Room size was good. Staff was good. Pool was nice and gym was good. The first night was noisy with the people in the next room, but the staff moved them the naxt night. Management seemed to really care and that was nice. Entering the room from the outside was terrible. They need to do something about this because it is dirty and really depressing as you walk to your room. No shower in the room and you have to hold the shower head to wash you body. Bathroom sink was weird and too small - it really makes a mess when you use it.
well staff is realy kind breakfast was realy awesome good facilities and specialy the pool i was realy great well the thing which i dun like was the pool timings
good sweeming pool good suana so so next building is make building so noise
The rooms are fancy luxurious. The service was not good. The staff hardly spoke English. Bad concierge service. Room Service closes at 12 A.M. The restaurant/room service food tasted strange. The hot and cold water in the shower is very difficult to balance.
Reception and atmosphere of the hotel were very good. A very nice swimming pool with direct access from our room was a very nice option, especially if you are traveling with younger children. Restaurant where breakfast was served was not always clean. The tables were still impure from the previous day and presentation of the breakfast was certainly not impressive. Explain it in English was very often a major problem in the hotel restaurant, the rest of the staff spoke English well to very well. Much noise at the rear of the hotel during the night. (parking and transit to another hotel, arriving buses and buses that are running idle for many hours.
Our experience at Mantra Pura was great! I like their design, especially the pool, it's such a great place for kids in Pataya. We spent 3 nights at the room with pool access. I strongly recommend the pool access rooms for families. My son love the pool, and I don't have to worry about him because i can see him through the window and balcony. Their staff were friendly, too. 1. breakfast is not buffee, one has to order from the limited sets, and fruits are not very fresh. 2.I asked for an extra blanket, but they said they gonna charge 100 baht for one night. this is something really ridiculous, I've been to many countries, and stayed in many different hotels from 5 star hotels to motels, but this is the first time that I pay for an extra blanket.
The surroundings nice outside the busy centre of Pattaya and still close to the centre
Great Service... Clean Rooms! Very luxuries! Easily a 4 star!
excellent staff, very approachable & helpful with all requirements, location to beach & outdoor activities a few minutes walk, rooms clean & comfortable, will be going back to same hotel next year, went mid september & cost was very good like a 5 star hotel
I think A-One Pattaya Beach is the nice hotel. it has a great location near the beach and shopping center. the room is very well-organized and awesome except from the floor which is not clean and the hotel itself is a little I would say the traffic around the hotel is quite bad.
the spa and massage. its not so safe.
room is very big. free wifi internet access. nice swim pool. Best value! I request a double room, but the hotel give me a twin room.
The staffs are the best. Their english is good and they really have service-minds. They are kind and helpful : ) keep it up!! The location around is not so good yet. The parking lots looks a bit dark and scary and the outdoor parking lot didn't look so safe. The room that didn't turn to the pool side faces the hideous view so please grow some trees or make the garden if possible.