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In Centre City. Near The Aquarium
The Hotel is well located but the staff, with rare exceptions, was not helpful at all. We needed a late check out ( around 2 PM ) to catch a plane and the lady at the desk told us she couldn't do it because the hotel was fully booked. However, acessing Booking.com we could easily see that there were, at least, 20 rooms available for the next day. We felt deceived because we were lied to.
i came to the hotel parking straight from France thanks to my car gps ,the staff at reception was perfect and answer my worries:how can i park safely my car.and sold me tickets for the boat to take us to the Nautica international.i was also advised to a very good traditional restaurant in the vicinity for a nice dinner.100% efficient.thanks. none
Very good hotel located into marina. Yachts are all around.Fantastic bar and restaurant with perfect terase.
view I must go away two days before and I must pay for all period. This condition is not correct.
Paid for a regular room and got an awesome luxury apartment. Expensive (and full) parking, had to park in the (yet more expensive) Aquarium parking next door.
Great Location, central and easy walking distance to restaurants, marina, aquarium etc
there is no wide varity in food menu
Quite expensive but the hotel is lovely, new but very well planned & designed with flair to give a great atmosphere - the location helps of course, being right on the water. Also a lot of little accessories were provided in the room. Unusually, as there is nearly always something to criticise, we could make no criticism of The Jolly - Marina at all.
They checked the room number during the breakfast
Beautifully decorated and very comfortable suites. Large bathrooms which is not common in Italy. The breakfast was good. Our room had an amazing view of the harbour. The hotel is located near a metro stop however the metro in Genoa only runs until 9pm which is not clearly communicated on the location page. The option of using a taxi is recommended although trying to find a taxi late at night isnt easy.
The relation price - quality is fine, but there are some lacks as well! The staff at the reception in general was friendly, but Simona was not at all. She ignored us when we checked-in, got some questions about the city, and at checked-out as well.Moreover, the breakfast was poor: for such big hotel the omelet was cooked just for 2-3 people. Therefore, when we tried to get it, it was all-time finished. The bread was not tasty at all,it seems like it was frozen before and heated at the morning. Then,the location is not so convenient. It's far from the city centre! And last, but not least, at the four star hotel it must be all bathroom stuff! There were just showergel and soap in it! As we booked a four star hotel, we did not take anything with us, and we had to buy toothbrush, toothpaste and so on! ridiculous
Clean in beautiful room eksibition
It's a bit off, not within walking distance from Genoa city
Well situated for Harbour and Metro. Very good breakfast.
Nice rooms. Excellent beds. Do not recommend lousy restaurants to your guests. We was recommended the restaurant Pandmonio in the Old City (Via Lommelini). The tuna was overcooked, the pasta was cold and the fish was swimming in olive oil. Service was slow, and air con was non exsistent. I left early...
I loved the design it was very italian.
Very nice Clean, comfortable rooms. Excellent beds, excellant decoration. nice breakfast The location was not very good.
Nice hotel with very good comfort
Good location, nice ambience, greta staircase. No ironing facilities provided after day hours! OK to not have one in the room but a 4* hotel should have somewhere to quickly iron a shirt - and the staff made no effort to think of something. Also dis not advise us there was train strike when we booked a cab to the station - the hotel should know things like this and offer to help.
the valet parking
building of the hotel is very nice, and it has a good location
Location is very good-- walking distance to areas of the city we wanted to visit. The best part of the experience was that the hotel personnel were able to direct us to local sights and restaurants where we had good experiences. The room itself & especially the bath are first rate.
The hotel decoration and architecture. It is really nice place, very central and good for some shopping. Still very reasonable speaking about cost and price/quality Very narrow beds, as I was travelling with my son and we have separate single beds, but the size looked like the kid's one. Breakfast is poor.
Location in the very center - good for walking around the city. Very good breakfast. Nice decoration. Free parking at the entrance is always occupied. Most probably you'll be advised to use public parking around the corner. Howewer cost is the same - 20 EUR per night.
authenticity of the hotel, atmosfere
Breakfast was great! The Liguri pasteries are goregeous! The size of the room was perfect for our family trip. The bathroom was also spacious and included enough room for all the cosmetics to fly around without bothering us really! It was also obvious that the ladies did a great job with the cleaning. It looked impecable every day we were there for 4 days. I loved the heart of the hotel which is the highlight of the place. Beautiful red carpet stairs in an ''accordeon''! The floor is a marvellous wooden floor most likely hand crafted. It would need some referbishment...
Not much Horrible WIFI. Bad coffee and not many healthy choices at breakfast. Terrible parking. Nowhere to unload the car, the parking is slow, Off site and expensive. The Brustol has no door person and this hotel needs one.
nice large room very clean... good breakfast limited dining capability in the evening... arrival difficult with car.....
Location Internet did not work
We had a wonderful stay - our view was of a beautiful courtyard with all of Florence beyond, the staff were super helpful, breakfast was ample (and available till noon!), and the breakfast staff fantastic. Would very much recommend this hotel :)
Nice location, very nice staff, excellent breakfast, old but luxurious rooms; good choice...
Old-style ambiente, quiet, perfect air conditioning.
Everything was just great.
Location is perfect. Staff speaks very good English. Beds very comfortable. None
Loved the location, our room was large, comfortable, clean. The staff were wonderful and breakfast excellent.
Good breakfast buffet Not flexible about kids access to SPA
Within a 15 minute walk from points of interest. Valet parking eliminated all parking hassles. Once grand but now rather outdated. Hallways very unattractive. Very expensive at full room rates and not good value for money. I would rate in-room accomodation as 3-4 star.
Beautiful, well-appointed room, very close to the main railway station. Very friendly and helpful staff. No hotel restaurant. Not a big deal, but a hotel purporting to be five star should have one.
The spa facilities were very good The staff were helpfull and friendly There was a good choice for breakfast The parking attendent damaged my car while parking it and then denied it From now on I will park my own car
Nice old world atmospheric hotel Still renovating. Car Parking inconvenient. Inexperienced staff. Overpriced. Good 4 Star but not nearly up to 5 Star level.
the rooms and bathrooms are clean I travelled using my car. on my arrival there was no space for my car in the hotel parking (in 5 stars hotel this is!!). only one resturant in the hotel with a limited veraities.
Great breakfast expensive Wifi
Absence of noise from outside and from adjacent rooms Absence of a safe box in the room Poor parking facility for bagage unloading at the main entrance
Nice bed breakfast was appaling. no room cleaning on last day/night. I reqested a smoking room but got a non smoking room.
Choice of Pillows and bedlinen. Very comfortable bed too!
Can walk to the train station; good breakfast; comfortable beds - and PILLOWMANIA!! No swimming pool.
The staff was nice, the room was clean, we liked the breakfast and the location of the hotel was very good. Parking was expensive (€20/day) and we were not allowed to leave our car in during our visit downtown after check-out
amiable reception staff faulty door lock
The room was modern, comfortable and reasonably quiet and the bed was large with plenty of pillows. The staff at the front desk was unfriendly.
Everything was perfect.
The hotel was modern and clean. Our flight arrived late, so it was a good solution until the rental car office opened the following day. The room was comfortable and the bathroom was quite nice (with a rain drop shower). Breakfast was decent. The decor in the lobby is a little insipid and the hotel is located in an industrial zone. It is only 5 minutes from the airport.
The location is central so within easy reach . I liked the fresh bed sheets. It looks like they changed them every day.. The breakfast spread was also excellent. Its a pity that the bathroom although quite new proved to have a great disadvantage. Whoever put the toilet in the cramped corner in room 318 should seek psychiatric help. To sit on this toilet and I happen to have a large frame one has to slide and bend between the large marble top hand basin whilst brushing your head on the hairdryer hose above you.. Extreemly awkward and uncomfortable. Yet there is also a bidet. Common sense to change the place of these two with one another.
Breakfast Fittings in the room not well thought out. E.g. basin tap not suited to the basin (too short to use properly), shower too small and dirty, light switches difficullt to find at night.
convenient for transfer to airport
Clean room, good check-in, relaxing. No evening dinner on a Sunday night and room was small but typically italian after saying that
We got excellent value for money - think we actually upgraded. So had a big room, with a separate entrance and a jacuzzi in the bathroom. It was clean, comfortable, very friendly staff... The breakfast room is about 3 times smaller than it should be for a hotel of this size and every morning there are queues of people waiting in the hallway to get in. There is no room service available and you have to go down to the bar and pay for a cup of tea if you want one. A little tea/coffee tray in the room would be very welcome.
the service and the receptionist were very good
Cleanliness and convenient location
Staff extremely nice and helpful. Very good breakfast. Location location location no
Room service staff were excellent. Very helpful. Low prices for room service.
Location was fantastic, close to train station and walking distance to stadio luigi Ferrari for football Everything was good we had no complaints
The view of the sea. The garden behind. Complementary wine. Great wine. Excellent value for money Improve the choice in the breakfast items. Should be both hot and cold. There was no internet connectivity and was a bit of a let down.
The atmosphere Television on top of the wall
The room was clean The view of the containerport was not very pleasing. No one available to help with luggage. There was no food available except breakfast, which was eaten in some sort of tv room. No lunch served and dinner was only available if you had full board. There were no restaurants near by as the Hotel is in the middle of an industrial area. There was no bar open the whole time we stayed. The mini bar only contained water. The pool attendant was able to fetch drinks but we were not given this information. He was not available after six. The pool was only open between three and six in the afternoon. On raising these issues with the reception I was shouted at and told to accept what they offered. Probably the worst hotel I have ever stayed at..
Our room was great. Getting from the airport to the hotel was a bit of a challenge, but not impossible.
Very good food and restaurant service
Very helpful staff, authentic decoration, cleanness, sea view, garden. Breakfast buffet was good enough.
Nice old building Highly difficult to find out!
The hotel is situated at the top of a winding road on top of a mountain overlooking the sea, so you drive out of the hot, slightly crazy city of Genoa into a little retreat, with a fresh breeze, a wonderful shaded secret garden, a sweet pool and charming restarant. Typical Italian food, hard to find in the tourist spots, and attentive staff make the restaurant well worth using. There wasn't any multilingual information in the room, so I spent a lot of time being really British and miming and using my three words of Italian to the reception.
The room was ok but nothing else was of any significance we were very dissapointed The hotels priorty was given over to the functions being held. The resident was not given the same care and attention
The general ambiance of an old fashioned hotel with the comfort of a modern one. The gardens and terraces. Courtesy of night staff when we arrived very late and the bottle of wine waiting for us. The dining room seemed small, but there were wedding receptions each night which probably took place in the normal dining room
Good location to stay near customer facilities. Easy parking. Extenal laundry service available but I'd like to have a simple ironing possibility at hotel.
excellent excellent excellent !!!
In fact, we chose this hotel because it was close to the highway and we were transiting from Torino to Florence, thru Genova and Pisa; a nice and interesting hotel with large parking, more than decent breakfast – basically, nothing to reproach. A little bit difficult to find if in the night due to an insufficient signalization.
The decoration and staff, as well the comfort.Good Value
Staff professional and friendly Shower head broken
Proximity to the place I had to go
nice room, great bathroom, excellent staff no tea making facilities in the room
The staff could not have been more helpful and the room appointments/facilities etc were superb- Genova is also a wonderful city to visit . The restaurant dinner menu could perhaps benefit from a wider selection , given its 5* aspirations.
The head waiter was very helpful in pointing some interesting place to visit around the area.rooms were acoustically well insulated.mattresses and pillows were very comfortable. Signage were not clear for those driving.
A hotel of style and exquisite taste! Genoa is a delightful blend of the medieval and the modern. Stunning!
Very modern design. Spacious rooms. Good location
very nice room, large tv, large and plenty of towels, very short bath (impossible to relax), breakfast is served inside (very little sunlight) and the quality of breakfast does not correspond to 5-star hotel (coffee and brioche were disappointing), drinks in bar and room are very expensive, staff is correct but cold and a bit arrogant.
The hotel staff were extremely welcoming and very helpful. I only stayed at the Bentley for one night but it was a great stay.
Very luxurious suite. Excellent staff service. Very clean. There was even a TV in the bathroom, with a spa bath and separate shower They have the fridge full with minibar items that cant be removed or there is an automatic charge to your bill, and there is no space for your own items. Very annoying but sadly getting more common.
Position and quality of hotel
Brand new stylish hotel I dropped something in the bathroom and noticed that it was filthy under the wash basin etc
Great atmosphere, excellent rooms and the antique elevator..beautiful. Very close to harbour, 5 min. drive.
The hotel was comfortable with clean rooms and within a block of the train station. Nice breakfast room. Nothing
Helpful hotel staff
Location is outstanding especially being close to Stazione Principe and great sites such as via Garibaldi. The small and cosy feel to the hotel is attractive; it is not large and impersonal.
So convenient to main station, metro, bus station and maritime station , especially when using 24 hour transport ticket that included shuttle bus from airport to main station. hotel quiet despite proximity to sevices.
The buffet breakfast was fit for a queen! There was so much choice of different foods on offer and even included my favourite food, smoked salmon! Also it was convenient to train station and not far to walk to port and other attractions. If you wanted to leave a window open it was quite a busy, noisy area but we wanted to be near train station for convenience.
Nostalgic setting and environment with sapcious room that we liked most. Breakfast is good and lots of choices. Location is very convenient to Station Principe, Genova. The windows can hardly be open due to too close to nearby building and no views at all.
very bad internet connection (especially in my room 232). parking service takes too long (we were waiting up to 30 minutes to get our car in the morning)
Our room was large & very nice. The staff was very pleasant & helpful. Bicycle racing groups took over the hotel & other guests took second place, particularly in restaurant for dinner & breakfast (no other nice restaurants nearby). Neighborhood was a bit questionable (felt a bit uncomfortable walking, even during the daytime) Altho close to the waterfront, the waterfront is all industrial etc. Otherwise, the hotel itself was just fine.
nicely appointed and good location, breakfast was well done. The room we were given was very small and we had requested an extra bed and there was no way to put one it. So they gave us a bigger room but the window was blocked by a screen from the outside which i guess was put there to obstruct the view of a building and the a/c unit. I think as long as you don't get that room, you'll be fine but the normal double room is quite small.
OK in general as a 4 star hotel. Rooms are comfortable and clean enough. It was worth for price that I payed to stay with the family I booked two rooms under my name through your web site and confirmed by a mail directly to the hotel too, but it was reserved only one room, at last I was at the reception for a half an hour get the other room
hotel location; comfort and cleanliness of room; helpfulness of staff, quality of breakfast and restaurant lack of internet capability to use my own laptop in room; limnited room service capabilty when we got in at 11:00 PM
location is smply the best if you're up for historical city centre & shopping, soap/shower gel/shampoo in the room were very good))) staff is mostly unfriendly, and honestly this hotel is not like true 4*, more looks like strong 3*. I stayed in a "superior" room, but it is indeed very tiny yet has modern refurbishment and good stylish bathroom
The staff were very friendly and helpful. The location was excellent. The room had a bad smell.
Very close to the center and well communicated by bus. Muy cerca del centro y bien comunicado en autobús.
Great location. Breakfast was good. Both rooms had bathtubs, which is a real plus in Europe! The parking garage was a little hard to get to due to one way streets and center city traffic. However, it was plenty roomy for an SUV.
its handy location we had a pre dinner drink in the bar on saturday night, 2 vodka & 1 coca cola, the charge was e24... even compared to london or new york 5 star hotel prices we felt it was scandelous...
Nice reception, clean rooms, good breakfast buffet rooms are small and there was unpleasant smell in the room
Restaurant. Shower power was weak
Good Breakfast, two bathrooms in room, large windows, big room, free gated parking Some Train noise, Renovation construction on the front of the building
Staff were very welcoming. Room/bathroom very good. Sea view, but obviously noisy with constant traffic which didn't bother us. Breakfast was really bad- machine coffee and orange juice which was awful. Didn't try the cheap looking ham or cheese. This is a country of great food (well in some places) so go to coffee bar next door which is fast with great coffee and cakes. Evening drink there is good too.
Convenient for purpose of trip Food at linked restaurant was terrible. Breakfast very limited
The two different rooms we were in were large and clean. Bathroom lay-out a bit awkward. You had to circumnavigate the bidet to get at the toilet. Staff was friendly and helpful. The hotel is in a very noisy position, situated on a busy through road and despite double glazed windows traffic sounds could be heard all through the night. The bar opposite the hotel played loud music until midnight. We changed rooms from the seafront side to the back and that was better although there you hear the trains early in the morning.
Location across from the sea.
An old hotel charm with necessary modern conveniences. Secure included parking.
quite run hotel Work is being done on external decoration on front elevation and itheir is minimum noise. It is an old building and work has to be done sometime, will look nice when finnished.
close to beach a bit noisy..but hey you're in Italy..
we were here before, to visit genoa boat show via a very convenient boat / ferry connection this was the reason for choosing this location getting there by car is very difficult due to heavy rainfall we took 3h from genoa boat show to get to the hotel
The name was not marked clearly outside so I could not identify it!
Excellent staff. Good location. Family Rooms.
The hotel was, clean, friendly, secure and private. I didn't care for the choice of jazz music in the breakfast room. Otherwise, a brilliant hotel in a brilliant city.
Location. Very nice in the middle of "old town". Very noisy. Rooms were not soundproof at all.
Professional service, Nice people, Very clean rooms, nice price Not a lot of parking space! Not easy to find
the hotel was good value,centrally situated with car parking facilities. we had a number of rooms a the hotel four rooms and we intend to use the hotel again as we come to Genova each year having previuosly used the Jolly Hotel nearby,
This hotel is centraly located in the old part of town but it is set back and difficult to find with no view. Typical old hotel everything you would expect from a building of this perioud.
comfortable room, excellent location, helpful staff
Excellent location for old town, shopping, and train station for day trips. Room layout could have been designed a bit better, i.e. work desk too close to bed.
Location of the Hotel, and the Hotel's standart. You get what you expect. Charge for parking was over the top.
Perfect position for main areas and accessability to others. Staff were very helpful during trouble a) after bagsnatch b) getting transport to airport during strike. Staff Andrea (all) /Marina/Daniel v good.
By far the best hotel I stayed in during my trip in the Riviera. Excellent Air Conditioning.
Everything but not the location. The location and that you cannot find the hotel we search 2 hours to find the hotel we asked a lot of people and we use GPS at all.
in the center of the city
Nice room and good bathroom, friendly staff. Central location in old city. There some problems with the free WIFI but the staff has done their best to solve it. Neighbourhood can be a bit disquiet at night.
Breakfast not excellent
Staff were really good: helpful and friendly. The location is excellant - right in the old port area.
The location was great. The hotel is easy access to city center and seaside. The staffs were very cooperative especially who names Michaeil was very helpful. Thank you.
We liked that it was close to the port where we were embarking on a cruise(as well as the airport)--also, that we could walk to the aquarium.There were several restaurants within walking distance. The room was small and narrow but clean. They would not use our Visa credit card although it was the card we used to reserve the room. Luckily, we had a different card that worked. We were told the taxi ride from airport to hotel would be about 10-15 euro but we were charged 42!! So, get a price below 20 before getting into a cab!
central location, atmosphere, friendliness, good breakfast bit noisy - windows did not seem to cut out the noise - but added to the atmosphere. car parking expensive - space outside the hotel very difficult to access, it would be better to go straight to the car park!
Knowledgeable staff making good recommendations. Cleanliness.Provision of umbrellas--it rained heavily Breakfast room needs textiles--- a rug on floor / curtaining to stop the hard sound echoes due to too many hard surfaces in an enclosed room.
Stay a room Restaurant
NO fuss.We just got on with it The position could have been a little more central
Not so good. 1.Access is not so easy for me (one of foreign amateur car driver). 2.PARKING IS CONVENIENT BUT TOO EXPENSIVE FOR ME. 3.RESTAURANT CLOSING TIME IS 1 HOUR AHEAD FROM THEIR GUIDANCE IN ROOM,WHICH THEIR EXPLANATION WAS THEY CAN NOT UPDATE THEMSELVES THE LEAFLET THE FRENCH HEAD OFFICE HAS ISSUED.
Children very welcome Pool did not open until 12.00 and was closed for maintenence when went to use it. We have Children, so this was one of the main reasons for choosing this hotel
Comfortable room Rude/apathetic staff, rude restaurant staff, poor restaurant selection both at dinner and breakfast
Another good stay at this conveniently located hotel. On good bus routes to many parts of the city. Staff great as always and comfortables rooms. Very good value for money compared to other hotels in the city.
Comfort & rooms cleaning Breakfast timing is too short; to be extended to 11 AM
Very good breakfeast, wonderful room and location near of port. Do not have free wireless internet.
Close to cruise port
internet in the room must be free. More russian TV
Close to train Genova PP
The hotel location is just great (about 1 minute from the central train station). We booked deluxe room and it was very comfortably designed (two levels).
Have good breakfast *It's hard to find the hotel, the hotel is in the china town and no any sign dirction. *Very high parking price (20% of room price), the hotel didn't tell us about it, we thought it was free.
The room and the bathroom were fairly small but modern and comfortable The hotel was situated in a fairly rough area which made us feel a uncomfortable about going out on foot at night
The reception people was very helpful and nice. The room was small and the queen bed was made with two individual mattress, it is uncomfortable because you feel the division
away from the centre so nice a quite on a night, also not to far to walk for sightseeing. It is ok for use as a base could do with some new carpets
See previous survey from my stay on October 15 to October 18, 2010
Very friendly and helpful staff at every point during our stay (3 nights). A couple minute walk to the port, main piazza, and restaurants. A block behind is a small ghetto which you may want to avoid but we never had any problems at all and we were out all points of the day.
very close to the center of the city and the train station Very, very hard to find with GPS and a good sense of direction. Small hotel signage at the end of a busy one way street - with very limited parking. Good if you are walking or taking a cab - nightmare if you are driving.
We had a great stay!! The food in the restaurant was delicious, the staff very helpful, the quad room was spacious and even had a balcony. Great location for train travellers
Convenient and pleasant. No air-conditioning in the bedrooms at night
The front desk staff was friendly, knowledgable and very efficient. The guest rooms were comfortable and very clean. Housekeeping staff is outstanding. Excellent selections available for the continental breakfast. Sorry did not see any egg items available. I suggest that the front lobby and reception areas be upgraded to create a positive impression upon arrival. My first impression upon arrival in the lobby area made me question the status and quality of the guest rooms. Fortunately, my overall experience was very positive.
the room and the location Poor breakfast service as slow at refilling food and beverages and rude when advised of everything running out. This was a particularly busy weekend which could be why.
Parking, absence of noise By far the most expensive hotel out of three on this trip to Italy and by far the least value for money from these three
Big and comfortable rooms. Sea view. Central location. Classic style.
We were able to purchase a bottle of wine at the pool bar and take it to our room. The sound of the sea was great when we were getting ready to sleep. The room was very large and well decorated
Staff were helpfull and freindly Cleanliness of the rooms were very very bad. The rooms and the beds had very bad smell.
Localization I arrived at 23h00 and there was no room service/bar open.
Good location fronting the beach, easy access, very central
Excellent location.This hotel is 4 star rated which I don't think so by irish standards , Friendly staff. Free wifi which was great. It is too expensive .135 euros per night We did not have a sea view the bathroom was small and there was very little space around sink and no shelves for cosmetics .Breakfast was only fair although the cold eggs were nice
Room releatively clean Bad lighting and unfresh smell
proximity to the airport
Balcony overlooking the marina with the glass sliding doors no
The hotel has 14 rooms and free parking. Seven of rooms over look the Marina in Genova and the other seven overlook Genova Airport runway. If you like yachts of all sizes the Marina Place Hotle is fantastic. The Marina facing balcony also overlooks the City of Genova. The view is breath taking during the day and at night when the city light come on. All the rooms at the hotel are fantastic however, the rooms overlooking the Genova runway may not be your cup of tee. Make sure you ask for the marina facing room when you book the hotel.
staff was very helpful adn courteous. Marina is in a beautiful setting, great little restaurants righ next door. WE got an upgrade room so it was awsome. shuttle to the airpoet workd well. allin all 5 star. oh spa was not up and going yet when we thought it would be. we wished the spa was working... some sort of remodle going on.. nothing else it was great..
Rooms were clean and modern, staff was friendly and spoke pretty good english. Very close to airport. In a very industrial area, not much to do in the area and is quite far from the city center. Was over priced for what it was.
Clean, new, nice environment.