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Paid for a regular room and got an awesome luxury apartment. Expensive (and full) parking, had to park in the (yet more expensive) Aquarium parking next door.
view I must go away two days before and I must pay for all period. This condition is not correct.
In Centre City. Near The Aquarium
there is no wide varity in food menu
i came to the hotel parking straight from France thanks to my car gps ,the staff at reception was perfect and answer my worries:how can i park safely my car.and sold me tickets for the boat to take us to the Nautica international.i was also advised to a very good traditional restaurant in the vicinity for a nice dinner.100% efficient.thanks. none
Quite expensive but the hotel is lovely, new but very well planned & designed with flair to give a great atmosphere - the location helps of course, being right on the water. Also a lot of little accessories were provided in the room. Unusually, as there is nearly always something to criticise, we could make no criticism of The Jolly - Marina at all.
Great Location, central and easy walking distance to restaurants, marina, aquarium etc
The Hotel is well located but the staff, with rare exceptions, was not helpful at all. We needed a late check out ( around 2 PM ) to catch a plane and the lady at the desk told us she couldn't do it because the hotel was fully booked. However, acessing Booking.com we could easily see that there were, at least, 20 rooms available for the next day. We felt deceived because we were lied to.
Very good hotel located into marina. Yachts are all around.Fantastic bar and restaurant with perfect terase.
Location Internet did not work
Location in the very center - good for walking around the city. Very good breakfast. Nice decoration. Free parking at the entrance is always occupied. Most probably you'll be advised to use public parking around the corner. Howewer cost is the same - 20 EUR per night.
authenticity of the hotel, atmosfere
Breakfast was great! The Liguri pasteries are goregeous! The size of the room was perfect for our family trip. The bathroom was also spacious and included enough room for all the cosmetics to fly around without bothering us really! It was also obvious that the ladies did a great job with the cleaning. It looked impecable every day we were there for 4 days. I loved the heart of the hotel which is the highlight of the place. Beautiful red carpet stairs in an ''accordeon''! The floor is a marvellous wooden floor most likely hand crafted. It would need some referbishment...
Location is very good-- walking distance to areas of the city we wanted to visit. The best part of the experience was that the hotel personnel were able to direct us to local sights and restaurants where we had good experiences. The room itself & especially the bath are first rate.
the valet parking
building of the hotel is very nice, and it has a good location
Good location, nice ambience, greta staircase. No ironing facilities provided after day hours! OK to not have one in the room but a 4* hotel should have somewhere to quickly iron a shirt - and the staff made no effort to think of something. Also dis not advise us there was train strike when we booked a cab to the station - the hotel should know things like this and offer to help.
nice large room very clean... good breakfast limited dining capability in the evening... arrival difficult with car.....
Not much Horrible WIFI. Bad coffee and not many healthy choices at breakfast. Terrible parking. Nowhere to unload the car, the parking is slow, Off site and expensive. The Brustol has no door person and this hotel needs one.
The hotel decoration and architecture. It is really nice place, very central and good for some shopping. Still very reasonable speaking about cost and price/quality Very narrow beds, as I was travelling with my son and we have separate single beds, but the size looked like the kid's one. Breakfast is poor.
Perfect position for main areas and accessability to others. Staff were very helpful during trouble a) after bagsnatch b) getting transport to airport during strike. Staff Andrea (all) /Marina/Daniel v good.
Location. Very nice in the middle of "old town". Very noisy. Rooms were not soundproof at all.
Excellent location for old town, shopping, and train station for day trips. Room layout could have been designed a bit better, i.e. work desk too close to bed.
Professional service, Nice people, Very clean rooms, nice price Not a lot of parking space! Not easy to find
comfortable room, excellent location, helpful staff
The hotel was, clean, friendly, secure and private. I didn't care for the choice of jazz music in the breakfast room. Otherwise, a brilliant hotel in a brilliant city.
Excellent staff. Good location. Family Rooms.
This hotel is centraly located in the old part of town but it is set back and difficult to find with no view. Typical old hotel everything you would expect from a building of this perioud.
Location of the Hotel, and the Hotel's standart. You get what you expect. Charge for parking was over the top.
the hotel was good value,centrally situated with car parking facilities. we had a number of rooms a the hotel four rooms and we intend to use the hotel again as we come to Genova each year having previuosly used the Jolly Hotel nearby,
away from the centre so nice a quite on a night, also not to far to walk for sightseeing. It is ok for use as a base could do with some new carpets
We had a great stay!! The food in the restaurant was delicious, the staff very helpful, the quad room was spacious and even had a balcony. Great location for train travellers
Close to train Genova PP
The reception people was very helpful and nice. The room was small and the queen bed was made with two individual mattress, it is uncomfortable because you feel the division
The room and the bathroom were fairly small but modern and comfortable The hotel was situated in a fairly rough area which made us feel a uncomfortable about going out on foot at night
Convenient and pleasant. No air-conditioning in the bedrooms at night
The hotel location is just great (about 1 minute from the central train station). We booked deluxe room and it was very comfortably designed (two levels).
Have good breakfast *It's hard to find the hotel, the hotel is in the china town and no any sign dirction. *Very high parking price (20% of room price), the hotel didn't tell us about it, we thought it was free.
very close to the center of the city and the train station Very, very hard to find with GPS and a good sense of direction. Small hotel signage at the end of a busy one way street - with very limited parking. Good if you are walking or taking a cab - nightmare if you are driving.
See previous survey from my stay on October 15 to October 18, 2010
The front desk staff was friendly, knowledgable and very efficient. The guest rooms were comfortable and very clean. Housekeeping staff is outstanding. Excellent selections available for the continental breakfast. Sorry did not see any egg items available. I suggest that the front lobby and reception areas be upgraded to create a positive impression upon arrival. My first impression upon arrival in the lobby area made me question the status and quality of the guest rooms. Fortunately, my overall experience was very positive.
Very friendly and helpful staff at every point during our stay (3 nights). A couple minute walk to the port, main piazza, and restaurants. A block behind is a small ghetto which you may want to avoid but we never had any problems at all and we were out all points of the day.
central location, atmosphere, friendliness, good breakfast bit noisy - windows did not seem to cut out the noise - but added to the atmosphere. car parking expensive - space outside the hotel very difficult to access, it would be better to go straight to the car park!
Nice room and good bathroom, friendly staff. Central location in old city. There some problems with the free WIFI but the staff has done their best to solve it. Neighbourhood can be a bit disquiet at night.
By far the best hotel I stayed in during my trip in the Riviera. Excellent Air Conditioning.
Staff were really good: helpful and friendly. The location is excellant - right in the old port area.
Breakfast not excellent
in the center of the city
We liked that it was close to the port where we were embarking on a cruise(as well as the airport)--also, that we could walk to the aquarium.There were several restaurants within walking distance. The room was small and narrow but clean. They would not use our Visa credit card although it was the card we used to reserve the room. Luckily, we had a different card that worked. We were told the taxi ride from airport to hotel would be about 10-15 euro but we were charged 42!! So, get a price below 20 before getting into a cab!
Knowledgeable staff making good recommendations. Cleanliness.Provision of umbrellas--it rained heavily Breakfast room needs textiles--- a rug on floor / curtaining to stop the hard sound echoes due to too many hard surfaces in an enclosed room.
The location was great. The hotel is easy access to city center and seaside. The staffs were very cooperative especially who names Michaeil was very helpful. Thank you.
Everything but not the location. The location and that you cannot find the hotel we search 2 hours to find the hotel we asked a lot of people and we use GPS at all.
good value for money
Very welcoming, friendly and efficient staff. Ideal central location. Warm, clean and comfortable No
The hotel is in the corner of Genoa historical "carungi" triangle. It is very comfortable to go and see all the interesting in the historical center of Genoa. And special thanks to the hotel staff for our laguage, which stayed at the hotel during few hours till our depature to the C. Colombo aeroport. There was some auto`s noise from the street.
Location Room was tiny for such a high price.
Yes, very much. I would go again.
nice and comfortable rooms friendly staff ,great breakfast they charge my credit card when i did the reservation (15 days before)
Great location, really helpful and friendly staff, nice thata good breakfast was included.
Helpful and courteous staff; central and convenient location; good value. n/a
Style, size and equipment of the room excellent. Place to work and sleep. -
Noisy tiny room!
not much... leaky shower, noisy, no breakfast, no internet. I could go on
Lacation not good lighteninh in room
As we were travelling by train we found the Hotel's location very handy to Termini Railway Station. It was also a relatively quiet area which felt quite safe and was close to several restaurants and a mini mart. It was handy for taking hop-on/hop-off bus trips near the railway station and we also were able to walk from here across town to Tivoli fountain, the Spanish Steps, Pantheon and Piazza Navona. A fair walk but not too difficult. The breakfast had a good choice of fruit, cereals, cold meats etc. It had a good bathroom and the bedroom was double-glazed and quiet. The bed was rather hard! The small reception area for guests looked nice but seating was not very comfortable.
location and friendly staff. new clean bathrooms and bedrooms
It's very very close to the train station and royal palace. Hotel has been newly decorated and the breakfast room has not been finished. Although the room is facing the street but the window has great effect for noise isolation. The hotel staff is kind and willing to help. The room foe the shower is really really small and you can not even turn around.
Great hotel. Good location, very close to the train station (Genove P.P not Genove Brignole). Clean rooms, very nice staff just ask them anything. Nothing. Everything was great.
Great location. Very gentle staff. Very confortable. Great value for money. The windows don´t isolate very well the noise that came from the street.
There were no facilities for having breakfast at the hotel - probably a temporary feature.
Close proximity to the station and airport bus. Some of the rooms in the hotel did not have airconditioning which is contrary to what they have advertised on the webpage. The hotel is still under construction especially in the hall way. The lights were so dim that cleaners were made to vacuum in the dark (makes me wonder how clean the place really is). Showers were not functional and water continued to flood the bathroom. The place therefore had a really damp smell. Noise is badly insulated. Reviews from other guests did not reflect any of the above, which was why I had booked this hotel to begin with. Would have looked for alternate hotels if I had known of the above in advance.
Location, pleasant breakfast room and service Bedroom felt cramped
Very attentive service. Even the decor looks dated, it is super clean and lovely towels. Very convenient location. I can't fault anything...
Location! very close to Central station and old part of the City. Half the price of all the other hotels we stayed in in Italy. Hotel is old school type but spotless. Some fresh fruit for breakfast hooray!
·Large comfortable room ·Giant bath by Italian standards. Sink, toilet, bidet, tub with hand-held shower (it could use a shower curtain). ·Mini fridge that was kept stocked with water. ·Large balcony with a view of the port and the sea. ·Lots of hot water. ·English-speaking staff was friendly and helpful. ·OK breakfast. Ask for espresso to avoid the Italians’ interpretation of what they think Americans like. Italy has much better coffee than the US. ·100m from Genova P. Principe railroad station. ·Easy to find – giant red neon sign. ·Queen size bed. ·Good restaurants very close. Tratoria Lupo. Good coffee bar very close. ·Elevators. ·Very convenient location -- 100m from Stazione Genova P. Principe, bus station, and Metro stop. Easy walking distance to nearly everything in the historic center. ·Family-run hotel.
For a three star family run hotel my wife and I received 5 star treatment,especially from Paolo on reception. The buffet continental breakfasts during our stay were plentiful. A very good location with only a short walk from the train station and a short walk on departure to our cruise ship.
Location, friendly staff, good room.
in the center nearby the harbour where you can take the ferry, excellent restaurant (il lupo) just in front of the restaurant the street in front of the hotel has recently been changed into a one-way street
Excellent location 3 minutes walk from main station, easy access to historic city centre and old port
The hotel was in a central location and very convenient to the railway station. The breakfast was adequate. There was no shower curtain in the bathroom.
Staff are extremely helpful
Free internet, very helpful staff. Breakfast could be improved
Good centre for visiting the old town of Genoa. Very convenient for transport. Had internet in all rooms and in lobby. Continental breakfast was good. Bed was narrow and hard. Hotel is on 3rd and 4th floors of old office building, and thus had little presence on the (pedestrian) road outside. Accessed by small and ancient 'cage' lift.
Nice staff and good quality/price ratio.
Conveniently close to train station and harbor; good breakfast served earlier than in most other hotels
Rooms small... but not bad for European City standards. Staff very friendly.
Great location, not too far from the main station and not too far from the Port or the main square. Staff were very helpful, esp the lady on the day always helped with questions and queries. The only problem I found was on check out they wanted payment in cash which I didn't have so had to go find an ATM and get out enough. I told the guy on the desk I didn't have cash and he gave me no other option, there was a efpos machine on the desk so no idea why I couldn't use my card. Put a whole dampener on the stay.
Inexpensive accommodation close to station Room on busy street - very noisy
The hotel staff's ability to communicate in English and their willingness to provide a map of the area, walking directions, key points of interest, restaurant suggestions, information on train schedules, and taxi notification was wonderful. The hotel staff was able to accommodate everything that we needed and answer all of our questions. The service was top notch!
My girlfriend and I staied in Hotel Helvetia just one night during a weekend in Genova and all has been perfect! The staff is very friendly and really kind! The position is fantastic and the price is onest, it has been a fantastic choice for our week-end visiting the Acquario di Genova (see the distance in Google Maps)! This hotel is recomended referring to our direct experience! Maybe the room was a bit small but it is perfect for short trip!
the location the size of the room
Incredibly helpful staff. Central location. Easy to find. Room was spotlessly clean. Room was slightly on the small side - but we booked a basic room & it was fine for a couple of nights.
Big room, separate bad for child