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The Hotel is well located but the staff, with rare exceptions, was not helpful at all. We needed a late check out ( around 2 PM ) to catch a plane and the lady at the desk told us she couldn't do it because the hotel was fully booked. However, acessing Booking.com we could easily see that there were, at least, 20 rooms available for the next day. We felt deceived because we were lied to.
Quite expensive but the hotel is lovely, new but very well planned & designed with flair to give a great atmosphere - the location helps of course, being right on the water. Also a lot of little accessories were provided in the room. Unusually, as there is nearly always something to criticise, we could make no criticism of The Jolly - Marina at all.
there is no wide varity in food menu
Paid for a regular room and got an awesome luxury apartment. Expensive (and full) parking, had to park in the (yet more expensive) Aquarium parking next door.
view I must go away two days before and I must pay for all period. This condition is not correct.
Very good hotel located into marina. Yachts are all around.Fantastic bar and restaurant with perfect terase.
In Centre City. Near The Aquarium
Great Location, central and easy walking distance to restaurants, marina, aquarium etc
i came to the hotel parking straight from France thanks to my car gps ,the staff at reception was perfect and answer my worries:how can i park safely my car.and sold me tickets for the boat to take us to the Nautica international.i was also advised to a very good traditional restaurant in the vicinity for a nice dinner.100% efficient.thanks. none
building of the hotel is very nice, and it has a good location
Location Internet did not work
Good location, nice ambience, greta staircase. No ironing facilities provided after day hours! OK to not have one in the room but a 4* hotel should have somewhere to quickly iron a shirt - and the staff made no effort to think of something. Also dis not advise us there was train strike when we booked a cab to the station - the hotel should know things like this and offer to help.
Location in the very center - good for walking around the city. Very good breakfast. Nice decoration. Free parking at the entrance is always occupied. Most probably you'll be advised to use public parking around the corner. Howewer cost is the same - 20 EUR per night.
Not much Horrible WIFI. Bad coffee and not many healthy choices at breakfast. Terrible parking. Nowhere to unload the car, the parking is slow, Off site and expensive. The Brustol has no door person and this hotel needs one.
the valet parking
nice large room very clean... good breakfast limited dining capability in the evening... arrival difficult with car.....
The hotel decoration and architecture. It is really nice place, very central and good for some shopping. Still very reasonable speaking about cost and price/quality Very narrow beds, as I was travelling with my son and we have separate single beds, but the size looked like the kid's one. Breakfast is poor.
Breakfast was great! The Liguri pasteries are goregeous! The size of the room was perfect for our family trip. The bathroom was also spacious and included enough room for all the cosmetics to fly around without bothering us really! It was also obvious that the ladies did a great job with the cleaning. It looked impecable every day we were there for 4 days. I loved the heart of the hotel which is the highlight of the place. Beautiful red carpet stairs in an ''accordeon''! The floor is a marvellous wooden floor most likely hand crafted. It would need some referbishment...
authenticity of the hotel, atmosfere
Location is very good-- walking distance to areas of the city we wanted to visit. The best part of the experience was that the hotel personnel were able to direct us to local sights and restaurants where we had good experiences. The room itself & especially the bath are first rate.
hotel location; comfort and cleanliness of room; helpfulness of staff, quality of breakfast and restaurant lack of internet capability to use my own laptop in room; limnited room service capabilty when we got in at 11:00 PM
Very good breakfast. Personnels very kind and helpful. It was raining all day :-(
Nice reception, clean rooms, good breakfast buffet rooms are small and there was unpleasant smell in the room
The staff were very friendly and helpful. The location was excellent. The room had a bad smell.
Very close to the center and well communicated by bus. Muy cerca del centro y bien comunicado en autobús.
its handy location we had a pre dinner drink in the bar on saturday night, 2 vodka & 1 coca cola, the charge was e24... even compared to london or new york 5 star hotel prices we felt it was scandelous...
OK in general as a 4 star hotel. Rooms are comfortable and clean enough. It was worth for price that I payed to stay with the family I booked two rooms under my name through your web site and confirmed by a mail directly to the hotel too, but it was reserved only one room, at last I was at the reception for a half an hour get the other room
Restaurant. Shower power was weak
Great location. Breakfast was good. Both rooms had bathtubs, which is a real plus in Europe! The parking garage was a little hard to get to due to one way streets and center city traffic. However, it was plenty roomy for an SUV.
location is smply the best if you're up for historical city centre & shopping, soap/shower gel/shampoo in the room were very good))) staff is mostly unfriendly, and honestly this hotel is not like true 4*, more looks like strong 3*. I stayed in a "superior" room, but it is indeed very tiny yet has modern refurbishment and good stylish bathroom
very nice room, large tv, large and plenty of towels, very short bath (impossible to relax), breakfast is served inside (very little sunlight) and the quality of breakfast does not correspond to 5-star hotel (coffee and brioche were disappointing), drinks in bar and room are very expensive, staff is correct but cold and a bit arrogant.
Very modern design. Spacious rooms. Good location
nice room, great bathroom, excellent staff no tea making facilities in the room
The hotel staff were extremely welcoming and very helpful. I only stayed at the Bentley for one night but it was a great stay.
Position and quality of hotel
The head waiter was very helpful in pointing some interesting place to visit around the area.rooms were acoustically well insulated.mattresses and pillows were very comfortable. Signage were not clear for those driving.
Brand new stylish hotel I dropped something in the bathroom and noticed that it was filthy under the wash basin etc
The staff could not have been more helpful and the room appointments/facilities etc were superb- Genova is also a wonderful city to visit . The restaurant dinner menu could perhaps benefit from a wider selection , given its 5* aspirations.
Very luxurious suite. Excellent staff service. Very clean. There was even a TV in the bathroom, with a spa bath and separate shower They have the fridge full with minibar items that cant be removed or there is an automatic charge to your bill, and there is no space for your own items. Very annoying but sadly getting more common.
A hotel of style and exquisite taste! Genoa is a delightful blend of the medieval and the modern. Stunning!
comfortable room, excellent location, helpful staff
Location of the Hotel, and the Hotel's standart. You get what you expect. Charge for parking was over the top.
Excellent location for old town, shopping, and train station for day trips. Room layout could have been designed a bit better, i.e. work desk too close to bed.
the hotel was good value,centrally situated with car parking facilities. we had a number of rooms a the hotel four rooms and we intend to use the hotel again as we come to Genova each year having previuosly used the Jolly Hotel nearby,
Perfect position for main areas and accessability to others. Staff were very helpful during trouble a) after bagsnatch b) getting transport to airport during strike. Staff Andrea (all) /Marina/Daniel v good.
Professional service, Nice people, Very clean rooms, nice price Not a lot of parking space! Not easy to find
Excellent staff. Good location. Family Rooms.
This hotel is centraly located in the old part of town but it is set back and difficult to find with no view. Typical old hotel everything you would expect from a building of this perioud.
Location. Very nice in the middle of "old town". Very noisy. Rooms were not soundproof at all.
The hotel was, clean, friendly, secure and private. I didn't care for the choice of jazz music in the breakfast room. Otherwise, a brilliant hotel in a brilliant city.
Staff were really good: helpful and friendly. The location is excellant - right in the old port area.
The location was great. The hotel is easy access to city center and seaside. The staffs were very cooperative especially who names Michaeil was very helpful. Thank you.
Nice room and good bathroom, friendly staff. Central location in old city. There some problems with the free WIFI but the staff has done their best to solve it. Neighbourhood can be a bit disquiet at night.
Knowledgeable staff making good recommendations. Cleanliness.Provision of umbrellas--it rained heavily Breakfast room needs textiles--- a rug on floor / curtaining to stop the hard sound echoes due to too many hard surfaces in an enclosed room.
Breakfast not excellent
in the center of the city
Everything but not the location. The location and that you cannot find the hotel we search 2 hours to find the hotel we asked a lot of people and we use GPS at all.
We liked that it was close to the port where we were embarking on a cruise(as well as the airport)--also, that we could walk to the aquarium.There were several restaurants within walking distance. The room was small and narrow but clean. They would not use our Visa credit card although it was the card we used to reserve the room. Luckily, we had a different card that worked. We were told the taxi ride from airport to hotel would be about 10-15 euro but we were charged 42!! So, get a price below 20 before getting into a cab!
central location, atmosphere, friendliness, good breakfast bit noisy - windows did not seem to cut out the noise - but added to the atmosphere. car parking expensive - space outside the hotel very difficult to access, it would be better to go straight to the car park!
By far the best hotel I stayed in during my trip in the Riviera. Excellent Air Conditioning.
Very welcoming, friendly and efficient staff. Ideal central location. Warm, clean and comfortable No
Yes, very much. I would go again.
Style, size and equipment of the room excellent. Place to work and sleep. -
good value for money
Noisy tiny room!
Location Room was tiny for such a high price.
nice and comfortable rooms friendly staff ,great breakfast they charge my credit card when i did the reservation (15 days before)
Helpful and courteous staff; central and convenient location; good value. n/a
Great location, really helpful and friendly staff, nice thata good breakfast was included.
The hotel is in the corner of Genoa historical "carungi" triangle. It is very comfortable to go and see all the interesting in the historical center of Genoa. And special thanks to the hotel staff for our laguage, which stayed at the hotel during few hours till our depature to the C. Colombo aeroport. There was some auto`s noise from the street.
Great location right off Genova's famous food street Via San Vicenzo--public market and legendary focaccia just steps away. Short walk to Stazione Brignole. Very nice sound proofing, comfy beds, nice baths--a perfectly fine hotel for our overnight in Genova. The trash piled outside the hotel was slightly unnerving, but not enough to not return.
Perfect location. Friendly staff. Good breakfast.
THe breakfast was excellent. Location was very convenient. A little noisy at night.
nicew staff. good location for the train station and the city center. room was pretty basic.
Welcome offered by the staff No
Value for money
breakfast was great! there were Bread,Focaccia,Cereals,Cheese,Eggs,Hams,Yogurt, ...etc.The waiter gave us coffee,cappuccino,Cafe au lait, or whatever we asked them for.Also the location was really great! I could go to the main street (20 septembre)in less than 5 min. There was a supermarket (BILLA)close from the hotel. THe hotel staff were really kind The Wi-fi connection(free of charge)was not working well in the room.The connection was rather bad, so i had to do it on the lounge. Or we can do it when breakfast.
The hotel is in a perfect locatino if you need to travel by train and still be in the centre of the city. Easy walking distance to all the main city locations. The staff is very friendly and really very helpful and professional. Rooms are clean, especially the bathroom. the room is maybe too basic, but it is within its price for value target.
Staff were friendly & efficient. We felt comfortable there. Well located in walking distance of all major attractions and facilities, including railway stations.
Location (near the railway station). Breakfast, internet access available by wireless. comfort none
The location and staff are good. The elevator has its charm, thought it does not lift 4 people. The hotel is a bit old and outdated, there was a specific smell in the room.
The rooms were large and comfortable. The staff very friendly and helpful despite our lack of Italian they always interacted as we passed through the reception. We had a very relaxing stay. The breakfast was very basic, a bit more variety would have been good and it would have been nice if they had a restaurant to use in the evening. Our room was quite noisy due to its position adjacent to a main road.
Arrangement view from the bathroom
I love the old-fashioned style of this hotel. But also it has been tastefully upgraded to modern standards. It's very convenient for transport links and shopping.
breakfast the room was clearly meant for booking.com or other similar websites as i was moved to a "regular" room after a horribly loud and uncomfortable night in the first room.
Good location to access the city and also mix in local culture with street market round corner and so e good local resteraunts in the Imediate area !!
Free internet, very helpful staff. Breakfast could be improved
Good centre for visiting the old town of Genoa. Very convenient for transport. Had internet in all rooms and in lobby. Continental breakfast was good. Bed was narrow and hard. Hotel is on 3rd and 4th floors of old office building, and thus had little presence on the (pedestrian) road outside. Accessed by small and ancient 'cage' lift.
Nice staff and good quality/price ratio.
Nice spacious room. The bathroom really small and no internet which it said there was only in the reception area. Can be alot of noise from outside during early hours of the morning.
The staff at the hotel were very pleasant and eager to please. The hotel was a good combination of quirky and antique. The location is central. There was some street noise even though we were on the fifth floor.
Theese room doors are not good as a hotel-room door. It look likes garage doors.
Just the location Really old rooms, poorly renovated. Weird smell in the whole hotel. Poor light.Poor window view. Awful decoration. Got a really ''cheap'' feeling during my stay
only stayed one night, Good location and friendly and helpfull staff.