Guest reviews
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All Reviews
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Overall Rating
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9.8 "Excellent wellness & sports facilities."10.0 "
top-notch fitness area , thought 100%." -
9.1 "World class service."9.5 "95% found the
staff to be very friendly ." 7.8 "78% said thereception staff was great ." 8.8 "88% thought theservice was very professional ." 7.9 "79% found therestaurant service to be one of the best ." 7.0 "70% wereimpressed by the valet service ." 8.6 "86% werehappy with the room service ." 7.9 "79% said therecreation staff was great ." -
9.0 "Terrific location."9.2 "92%
enjoyed the restaurants & bars nearby ." 10.0 "Business sites within easy reach , said 100%." 9.3 "93%liked the proximity to sightseeing ." 8.5 "85%liked the proximity to shopping ." 10.0 "City centre within easy reach , said 100%." 10.0 "Good access to the airport , said 100%." 8.0 "Easily accessible by car , said 80%." -
8.7 "Breakfast is good."
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8.6 "Food is delicious."7.1 "71% were
happy with the price ." 9.0 "90%loved the menu selection ." 10.0 "Yummy desserts , said 100%." 9.1 "91%loved the dining experience ." -
6.1 "Rooms are ok."6.1 "Only 61% said
rooms were big enough ." -
5.8 "Average value."6.7 "
Breakfast prices were ok , according to 67%." -
5.2 "Pool is mediocre."
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5.2 "Vibe was decent."5.8 "58% considered the
lobby entrance to be so-so ." 6.7 "Only 67% thought, thehotel was luxurious ." -
4.8 "Not very comfortable."4.9 "51% didn't like the
uncomfortable beds ." 1.4 "Air conditioning was criticized by 86%." 0.0 "100%criticized the small bathroom ."
Overall Rating
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8.8 "Location is great."
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8.7 "Great service."9.3 "93% found the
staff to be very friendly ." 8.0 "80% said thereception staff was great ." 8.7 "87% thought theservice was very professional ." -
8.5 "Food is delicious."
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7.3 "Good bar."
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5.3 "Average value."
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5.1 "Pool is mediocre."
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4.8 "Rooms are not good."0.9 "91% thought they were
poorly maintained ." 4.8 "52% didn't like theuncomfortable beds ." 1.6 "For 84%, therooms looked old ." 2.4 "76%complained about the bathroom ." -
4.7 "Not very comfortable."4.8 "52% didn't like the
uncomfortable beds ." -
4.7 "Vibe wasn't good."2.0 "80%
criticized the unstylish hotel ."
Overall Rating
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8.9 "Great service."9.3 "93% found the
staff to be very friendly ." 7.5 "75% said thereception staff was great ." -
8.6 "Location is great."8.1 "81%
liked the proximity to shopping ." -
5.8 "Average value."
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5.6 "Pool is mediocre."
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5.4 "Rooms are ok."7.0 "70% said
rooms were clean ." -
4.3 "Not very comfortable."4.4 "56% didn't like the
uncomfortable beds ."
Overall Rating
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9.2 "Terrific location."
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9.0 "World class service."9.5 "95% found the
staff to be very friendly ." -
7.1 "Good amenities."
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5.7 "Average value."
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5.2 "Rooms are ok."6.0 "Only 60% said
rooms were big enough ." -
5.0 "Pool is mediocre."
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4.7 "Not very comfortable."
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4.6 "Vibe wasn't good."2.1 "79%
criticized the unstylish hotel ."
Overall Rating
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9.2 "World class service."9.5 "95% found the
staff to be very friendly ." -
8.9 "Location is great."
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8.3 "Generally very clean."
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6.2 "Rooms are ok."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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8.5review from
If you're attending a function at the convention center, this is the perfect hotel. I wish that there was a small store for incedentals.
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7.1review from
I do appreciate the employees and the easy access to many other attractions. That was nice I did not like the actual bed and the sheets and covers. I must of woke up 6 -7 times. Sheets where not soft. They were hard and loud. The bed was noisy and felt old. Was not a comfortable sleep. Also. This is arizona the air is dry. Maybe giving complimentary waters would be nice. Not charge $5 per water bottle.
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9.1review from
The view, the rate, the employees The carpet, the old Apple phone radio
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8.0review from
The staff was friendly and I liked the amenities in the hotel. The bathroom was really small.
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8.2review from
Walking Distance to Chase Field. Room had a vague smell of cigarette smoke.
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8.0review from
Typical nice Hyatt hotel. Fix the hot water!
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4.8review from
Very close to Talking Stick Resort Arena and Chase Field. Staff was not very knowledgeable about the area which was strange considering they live there. Parking is terribly overpriced and wifi is not free. Hotel overall looks very tired and run-down. Online pictures are not a true representation of what the property looks like.
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2.0review from
Nothing Everything.
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7.1review from
The heart of downtown Phoenix within walking distance to restaurants and bars downtown. The most uncomfortable bed I've attempted sleep in for as long as I can remember. My poor back.
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8.3review from
Great location for what we needed. I really liked the Fitness Center. Plenty of cardio machines. Nice touch having the cold, wet towels available. Water temperature was terrible in the room. Either too cold or too hot. When I turned on the hot water at the sink to wash my face it got very hot and no amount of cold water would cool it down for quite a while. The shower had to be turned all the way hot to get a warm shower. There wasn't a shower towel mat for the floor the first day we were there.
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9.3review from
Staff was friendly and helpful.
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8.5review from
If you're attending a function at the convention center, this is the perfect hotel. I wish that there was a small store for incedentals.
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9.1review from
The view, the rate, the employees The carpet, the old Apple phone radio
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8.0review from
The staff was friendly and I liked the amenities in the hotel. The bathroom was really small.
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8.2review from
Walking Distance to Chase Field. Room had a vague smell of cigarette smoke.
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8.0review from
Typical nice Hyatt hotel. Fix the hot water!
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8.3review from
Great location for what we needed. I really liked the Fitness Center. Plenty of cardio machines. Nice touch having the cold, wet towels available. Water temperature was terrible in the room. Either too cold or too hot. When I turned on the hot water at the sink to wash my face it got very hot and no amount of cold water would cool it down for quite a while. The shower had to be turned all the way hot to get a warm shower. There wasn't a shower towel mat for the floor the first day we were there.
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9.3review from
Staff was friendly and helpful.
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7.1review from
I do appreciate the employees and the easy access to many other attractions. That was nice I did not like the actual bed and the sheets and covers. I must of woke up 6 -7 times. Sheets where not soft. They were hard and loud. The bed was noisy and felt old. Was not a comfortable sleep. Also. This is arizona the air is dry. Maybe giving complimentary waters would be nice. Not charge $5 per water bottle.
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7.1review from
The heart of downtown Phoenix within walking distance to restaurants and bars downtown. The most uncomfortable bed I've attempted sleep in for as long as I can remember. My poor back.
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4.8review from
Very close to Talking Stick Resort Arena and Chase Field. Staff was not very knowledgeable about the area which was strange considering they live there. Parking is terribly overpriced and wifi is not free. Hotel overall looks very tired and run-down. Online pictures are not a true representation of what the property looks like.
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2.0review from
Nothing Everything.
