I would not recommend this hotel. We had to change rooms three times because the bed linens were dirty. The bathroom was old and towels had stains. This will be the last time I book a stay at a Hyatt.
4 stars
Hyatt Regency Phoenix
Photos of Hyatt Regency Phoenix
Overview
The Hyatt Regency Phoenix is a convention center hotel in the middle of downtown Phoenix, Arizona. The hotel is great for all kinds of travelers but especially accommodating for those who are traveling on business.
The hotel is large and houses 693 rooms. Guests’ stays sometimes feel more like stays at a resort. Many rooms come with beautiful views that overlook either the valley or downtown Phoenix. All of the rooms have the hotel’s signature plush beds. They also have large TVs, free WiFi, mini-fridges, and workspaces. Guests can choose from rooms or suites and can request to stay on a higher floor. Rooms can also be requested with balconies.
The Hyatt Regency Phoenix has dining options that include Compass Lounge, a revolving rooftop bar where guests can have drinks and appetizers. There’s also Compass Arizona Grill that has views all the way around and serves traditional Southwest food. Networks has a great breakfast and a good happy hour. It also has a grill during the day. Market is an on-the-go restaurant that offers Starbucks coffee and foods for breakfast, lunch, and snacks.
Phoenix has a variety of fun and interesting things to do. There are sports games to go to, the Desert Botanical Gardens to visit, museums to check out, the Arizona Science Center, and Castles n Coasters with lots of fun for the whole family. There are plenty of shopping centers to hit up also, like CityScape, Arizona Mills Avenue Shopping District, and Biltmore Fashion Park. There is no shortage of golf courses in the area either.
The Hyatt Regency Phoenix has plenty to keep its guests comfortable and happy while traveling for business or for leisure. There are amenities at the hotel that will make any guests’ stay easy and stress-free on their trips to Phoenix, Arizona.
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*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Hyatt Regency Phoenix
- Outdoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Coffee shop
- Business center
Services and conveniences
- ATM on-site
- Business center
- Wake-up service
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Express check-out
- 24hr front desk
Dining
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
- Coffee shop
Accessibility and suitability
- Increased accessibility
- Elevator
- Hypoallergenic
- Allergy-free room
- No smoking
- Upper floors accessible by elevator
Basics
- Free Wi-Fi
- Internet
- Free toiletries
- Heating
- Adapter
- Air-conditioned
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- Pay-per-view channels
- TV
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
- Pants press
General
- Family rooms
- Seating area
- Telephone
- Privacy curtain
- Storage available
Pool and spa
- Spa
- Hot tub
- Outdoor pool
- Sauna
Bathroom
- Shower
- Hairdryer
- Toilet paper
- Private bathroom
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Things to do
- Gift shop
- Bicycle rental
- Beauty salon
Bedroom
- Alarm clock
- Wardrobe or closet
Family friendly
- Babysitting or child care
- Cribs available
Parking and transportation
- Parking
Outdoor
- Terrace/Patio
Health and safety
- Safe
Fitness
- Fitness center
Reviews of Hyatt Regency Phoenix
8.4
Very good
1466 verified ratings
Wonderful
826
Very good
232
Good
136
Okay
80
Fair
80
Mediocre
39
Poor
73
Summary of reviews
Guests say
Guests appreciated the hotel's great location and friendly staff, making it a popular choice for events like anniversaries. However, many reviews highlighted significant issues such as poor amenities, ongoing construction, and inadequate air conditioning, which detracted from their overall experience.AI-Generated from customer reviews
Reviews(10)
Q&A(5)
Tips(10)
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Score by provider
8.4 out of 10
816 reviews
8.6 out of 10
321 reviews
10 out of 10
1 review
8 out of 10
13 reviews
All reviews
Pros (+) Staff was amazing!
Pros (+) Fantastic staff. Even with the renovations going on, the service was top notch and the front desk staff was so quick to meet our needs.
Cons (-) The rooms could use an update. facilities in the room for hooking up my laptop and charging (USB) were non-existent.
Cons (-) A bit pricey
Pros (+) Staff. Food. Location.
Cons (-) Rooms need remodeling in a big way. Bed was uncomfortable and the A/C did not work.
Pros (+) If you're attending a function at the convention center, this is the perfect hotel.
Cons (-) I wish that there was a small store for incedentals.
Pros (+) I do appreciate the employees and the easy access to many other attractions. That was nice
Cons (-) I did not like the actual bed and the sheets and covers. I must of woke up 6 -7 times. Sheets where not soft. They were hard and loud. The bed was noisy and felt old. Was not a comfortable sleep. Also. This is arizona the air is dry. Maybe giving complimentary waters would be nice. Not charge $5 per water bottle.
Pros (+) The view, the rate, the employees
Cons (-) The carpet, the old Apple phone radio
Pros (+) The staff was friendly and I liked the amenities in the hotel.
Cons (-) The bathroom was really small.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What dining options are available at the hotel?
The hotel offers dining options including Compass Lounge, a revolving rooftop bar, Compass Arizona Grill with traditional Southwest food, Networks with a great breakfast and happy hour, and Market, an on-the-go restaurant offering Starbucks coffee and food for breakfast, lunch, and snacks.
Are there any nearby attractions or activities?
Yes, the hotel is close to various attractions such as Phoenix Symphony Hall, Arizona Science Center, Heritage Square, Chase Field, Phoenix Art Museum, and many shopping centers and golf courses.
What are guests saying about the cleanliness of the rooms?
Guests have mentioned that the rooms are clean with large balconies, although some have noted concerns about the air quality and the need for better soundproofing.
Is parking available at the hotel?
Yes, the hotel offers parking, although some guests have mentioned that valet parking can fill up quickly and that they received incorrect information about parking garages from the front desk.
What can guests expect from the hotel's customer service?
The staff is described as friendly, professional, and accommodating, with some guests noting that the check-in process was fast and that the hotel provided early check-in for guests with limited mobility.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Request a Room with a View
Many guests recommend requesting a room with a balcony overlooking the valley or downtown Phoenix for spectacular views.
Explore Nearby Attractions
Take advantage of the hotel's proximity to attractions like Phoenix Symphony Hall, Arizona Science Center, and Heritage Square, all within walking distance.
Consider Room Selection Carefully
Some guests suggest checking the air quality and functionality of amenities like the terrace before selecting a room, as these factors can impact the overall experience.
Be Mindful of Parking Options
Guests advise exploring street parking options to avoid the steep hotel parking fees, especially if the hotel garage feels empty.
Check for Vegan Dining Options
If you have dietary preferences, consider checking the availability of vegan dining options in advance, as some guests found the options limited.
Plan for Elevator Wait Times
Be prepared for potential wait times for the elevators, especially during busy periods, and consider using the stairs as an alternative.
Utilize the On-Site Dining Options
Take advantage of the hotel's dining options, including the rooftop bar, Compass Arizona Grill, Networks for breakfast, and the on-the-go Market offering Starbucks coffee and snacks.
Consider Noise Levels
While the hotel staff is commended for their professionalism, some guests experienced noise disturbances from neighboring rooms, so it may be helpful to prepare for this possibility.
Be Aware of Breakfast Options
Manage your expectations regarding breakfast, as some guests found the options limited compared to their experiences at other Hyatt locations.
Take Advantage of the Location
Enjoy the convenience of the hotel's downtown location, with numerous restaurants and bars within the building and nearby, providing plenty of dining options.
Location
122 North 2nd Street, Phoenix, AZ 85004
What's nearby
- Phoenix Convention Center365 yd
- Arizona Center0.3 mi
- Arizona Science Center0.3 mi
- Heritage Square0.3 mi
- Westward Ho0.4 mi
- Chase Field0.4 mi
- Union Station0.6 mi
- Arizona Women's Hall of Fame0.9 mi
- Arizona Mining & Mineral Museum1.2 mi
- FQ Story Neighborhood Historic District1.2 mi
- Arizona State Capitol1.5 mi
- Heard Museum1.5 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hyatt Regency Phoenix
Low season | July |
|---|---|
High season | March |
Average price (weeknight) | $316 |
Average price (weekend night) | $266 |
When to book a room at Hyatt Regency Phoenix
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 7.9 |
|---|---|
Distance to city center | 0.2 mi |
Nearest Airport | Phoenix Sky Harbor Intl |
Distance to airport | 4.3 mi |