Cons (-) Terrible experiences. Some people live there for long time and there friends come to their room, knock the door and say loud everyday at 2 to 4 am.
2 stars
Western Lodge
Provider
Provider for Western Lodge
Provider for Western Lodge
Provider for Western Lodge
Overview
Situated in Phoenix, Western Lodge Phoenix Airport/Downtown is an easy drive from Phoenix Zoo and Arizona Women's Hall of Fame. Guests can also make use of free Wi-Fi.
There are a range of facilities available to those staying at the hotel, such as laundry facilities, a 24-hour reception and a designated smoking area.
Western Lodge Phoenix Airport/Downtown has 45 rooms that are equipped with all the essentials to ensure a comfortable stay.
After settling in to their room, guests can explore the local area with use of GateWay Community College Light Rail Station, which is a brief stroll from the hotel. Phoenix Sky Harbor International Airport is a 10-minute drive away.
Latest deals for Western Lodge
Amenities at Western Lodge
- Free Wi-Fi
- Parking
- Laundry facilities
- Hairdryer
- 24hr front desk
- Increased accessibility
- Air-conditioned
Basics
- Free Wi-Fi
- Air-conditioned
Parking and transportation
- Parking
Accessibility and suitability
- Increased accessibility
Bathroom
- Hairdryer
Laundry
- Laundry facilities
Services and conveniences
- 24hr front desk
Reviews of Western Lodge
4.6
Mediocre
545 verified ratings
Wonderful
45
Very good
23
Good
47
Okay
32
Fair
61
Mediocre
55
Poor
282
Summary of reviews
Guests say
Guests have reported that while the staff is friendly and helpful, the cleanliness of the rooms is a significant concern, with many describing dirty sheets, smoke odors, and overall poor maintenance. Additionally, the location has been criticized for safety issues and lack of nearby amenities. Overall, many guests felt uncomfortable and dissatisfied with their stay.AI-Generated from customer reviews
Reviews(10)
Q&A(5)
Tips(10)
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Score by provider
4.7 out of 10
11 reviews
3.1 out of 10
8 reviews
All reviews
Pros (+) It was a quick uber ride to the airport
Cons (-) Horrible place. Bedbugs, roaches, holes in the walls. Dirty, run down and ugly.
Pros (+) When I go there to the motel there was a police raid as I was pulling and the man at the desk told me that they don't accept prepaid rooms at the price the web page gave me the room for and that I still have to pay full price regardless cause it's 77 a night not what the web site gave it to u for then they went to get the hotwl owner themselfs
Cons (-) I didnt even stayed at this hotel as soon as i when into their parking lot i went right out. Its trashy and its ghetto, i went in uniform and some guy told me i was brave to go into that place in uniform thats when i just took off.
Pros (+) Luckily had clean sheets and cable. Thats it.
Cons (-) This place is DISGUSTING!!! Rude and unprofessional staff who are not very knowledgable about the job they are doing. Very rundown, outdated, litttered with "unpleasant" guest, if they even are guest there. No ammentities at all. They don't even supply hygiene items. Found rat traps under bed. GROSS!!! That manager Dan is a real piece of work. Had five day stay, received no room service to clean t...
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Pros (+) I like the speed of their internet
Cons (-) I didn't like the staff response to me as a new guest to the hotel, The room was not prepared ready for me despite the fact that a room had been booked and paid for much earlier than my arrival date, The first room gave to me reflected a bad impression of the hotel from a new guest point of view which made me regretted my booking the hotel online that night. Although the room was changed to a bett...
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Cons (-) no toilet paper, no hot water, everything from the towels to the curtain was stained with blood. it had a horrible smell, and was so sketchy that the hotel DIDNT EVEN HAVE A SIGN IDENTIFYING IT. I felt extremely unsafe staying here, and I am not easily scared. I even heard knocking on my door in the middle of the night.
Cons (-) Flies, broken everything
Pros (+) they did not have a key for my door if i left out they the staff would have to let me in
Pros (+) Nothing
Cons (-) Everything rude staff very scary looking people wondering outside. Didnt seem safe for solo travel or a family.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the rooms at Western Lodge Phoenix Airport/Downtown?
The rooms at Western Lodge Phoenix Airport/Downtown are equipped with all the essentials to ensure a comfortable stay. They are good size, and the fridge is bigger than the usual mini fridge. It's quiet, and parking is pretty much right at your door with no stairs to worry about.
Is Western Lodge Phoenix Airport/Downtown close to any popular attractions?
Yes, Western Lodge Phoenix Airport/Downtown is close to several popular attractions, including Tovrea Castle, Papago Park, Hall of Flame Fire Museum, Phoenix Zoo, Desert Botanical Garden, Heritage Square, Arizona Science Center, Chase Field, Phoenix Symphony Hall, Phoenix Art Museum, Heard Museum, and Camelback Mountain.
What are the common concerns about staying at Western Lodge Phoenix Airport/Downtown?
Some guests have expressed concerns about the location, neighborhood, and cleanliness of the rooms. However, others have found the rooms to be clean, safe, and meeting their needs for the price and convenience.
Does Western Lodge Phoenix Airport/Downtown provide good customer service?
Yes, the staff at Western Lodge Phoenix Airport/Downtown are extremely nice and accommodating. Guests have also mentioned that the owner was very helpful, and the check-in process was quick and easy.
What are the amenities available at Western Lodge Phoenix Airport/Downtown?
Western Lodge Phoenix Airport/Downtown offers amenities such as 24-hour front desk service, designated smoking areas, increased accessibility, parking, free Wi-Fi, air conditioning, laundry facilities, and hairdryers in the rooms.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Consider Room Modernization
Despite some negative feedback, a few guests found the rooms to be clean, updated, and comfortable. It may be worth inquiring about modernized rooms for a more pleasant stay.
Nearby Attractions
Take advantage of the hotel's proximity to various attractions such as Tovrea Castle, Papago Park, and the Hall of Flame Fire Museum for an enriching local experience.
Transportation Convenience
If you're looking for a hotel close to the airport, several guests appreciated the proximity to the airport, making it a convenient choice for travelers.
Staff Friendliness
The hotel staff received positive feedback for being polite, respectful, and helpful. Don't hesitate to seek assistance from the friendly front desk and housekeeping staff.
Noise Concerns
Some guests mentioned that the area was not ideal, and a few experienced noise issues. Consider this feedback and prepare accordingly if you are sensitive to noise.
Room Amenities
While some guests were disappointed with the lack of in-room amenities, others appreciated the spacious rooms, larger-than-average fridge, and the convenience of parking right at the door.
Safety Considerations
Despite concerns about the neighborhood, several guests found the hotel to be safe enough for their stay. Exercise normal safety precautions and use available transportation options if needed.
Check-In Experience
A few guests had positive check-in experiences, with quick and easy processes. Engage with the staff for a smooth start to your stay.
Room Cleanliness
Mixed reviews about room cleanliness suggest variations in the quality of housekeeping. Consider requesting a well-maintained room upon check-in.
Shuttle Service Clarification
Despite being listed as a hotel with shuttle service, there were reports of no shuttle available. If you require shuttle service, it's advisable to confirm its availability with the hotel in advance.
Location
3725 East Van Buren Street, Phoenix, AZ 85008
What's nearby
- Avnet2 mi
- Phoenix Zoo3 mi
- Heritage Square3.7 mi
- Arizona Science Center3.8 mi
- Chase Field3.8 mi
- Phoenix Convention Center3.9 mi
- Arizona Center3.9 mi
- Westward Ho4.2 mi
- Biltmore Fashion Park4.4 mi
- Heard Museum4.4 mi
- Union Station4.5 mi
- Camelback Mountain4.9 mi
Policies
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
When to book a room at Western Lodge
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
FAQs when booking at Western Lodge
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See most recommended stays in PhoenixGood to know
Value for money | 3.5 |
|---|---|
Distance to city center | 4.2 mi |
Nearest Airport | Phoenix Sky Harbor Intl |
Distance to airport | 1.1 mi |
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