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While we were checking in the head of housekeeping noticed we had a young baby and had a pack and play sent to our room within moments. It was so incredibly helpful! A service charge and a tip were already included in the morning breakfast service. I didn't notice and tipped on top of that. It's not a big deal but I tipped much more than I would have had it not been 6 in the morning and I'd already had the coffee I ordered.
Scenery from the water front side room Parking not very convenient or quite expensive
The room and the front desk staff were great. Everything was clean and comfortable. I went to a concert that night and when I came out I took subway and got off at the wrong stop. I was not sure how to get back to the hotel and could not get a cab (?) Anyway I called the front desk and one of the people on staff that night asked me where I was and actually walked me home via the phone....giving me turn by turn directions. Rude Valet staff- I forgot my computer in my car and had to call down to ask if they parked my car yet. There was 1 woman working that night and when they guy asked if she had already parked my car because I left my laptop in it, I heard her say loudly in the background, "You have got to be kidding me!" I would understand her "feeling" that way but to say it out loud is poor customer service.
The hotel is across the street from the park so beautiful view. Room was very small, staff could have been a bit more friendly.
Location is perfect. Right in downtown within walking distance of EVERYTHING. Great place to explore Service: Average Room: Average (missing a chair at the desk, was small, I had requested a king bed and it came with 2 fulls, stains on the walls, and had a questionable smell) Location: Good
Very nice room, good value. I could hear everything from the halfway in my room, especially when people opened or closed their doors.
Going to the bar and seeing how expensive a drink was. Wanted to give business but was not paying $16.00 for a shot.
The view and room accomodation Should have mini fridge included w/ room
Fast easy checkin and out procedures. Left a necklace in the suite after we had left the area, phoned hotel and it was shipped and received the next day. Excellent customer service, enjoyable stay. On morning of stay, after 2 days of extremely early mornings, housekeeping came by being very loud at 8:15am even though we had "do not disturb" signs on our door.
Front desk staff was nice. The bed was terrible sunk down in the middle. Bathroom wasn't that clean, couch had stains of something on the pillows and cushions. Paid for river view got city. And the parking is for BS valet was full had to pay 15.00 for the night. Would never stay there again even if it was free.
Place looks like it is stuck in the 1960's After you leave the lobby, place is old, and in need of a paint job
Location and comfort Parking is over priced and lack of pool/free breakfast for top dollars stay
The room had a fantastic view of the river (although it cost extra) and great decor. after settling into the room for a little while; obvious dirty spots started to appear. Coffe spilt on the desk, yellow stains on the comforter, and hair in the bed.
The location was great, the bed was very comfortable and the staff was friendly. The room was a little small for the price
Great location, nice sized rooms. Staff was very helpful and friendly. Really nice spa and gym. The bed was comfortable, and the room had all the amenities I would expect to find in fine lodging. Only real complaint was finding a bucket of fried chicken (several days old) in the mini fridge of the room we stayed in....
Everything. The staff, location, food, views, rooms, spa, etc. Top hotel 2 things only. 15usd for wifi per day? Too expensive! It should have free wifi. And the parking, 32dls for the day, also very expensive. In others top hotels they dont charge you for that, its complementary, just like wifi. But here, is a rip off
Room was spacious and well adorned, view of the stadium and river was beautiful, and the building itself has a sleek elegance that can't be overstated. The staff was friendly and helpful, and the food at Habitat and Andy's, while expensive, was delicious. We stayed for the first time on Valentine's day and plan on doing the same next year. The price is excessive, nearly $400 for one night. While you certainly get what you pay for, I would recommend staying elsewhere unless you can justify this kind of expenditure as it really is a one a year kind of splurge for us. You also have to pay for wi-fi ($15 a day) which is just silly considering the cost to stay.
Definitely a top-notch hotel. Everything you would expect when staying somewhere at this price point. I second the other comment about the nickel and diming. Valet and Wifi should be included in the cost of your stay. Also, I was very unimpressed by the food at the hotel bar, Andy's. I wouldn't have minded the fact it was so overpriced as can be expected at a hotel, but the Angus sliders had no taste. We should have made a quick walk over to Primanti Brothers which is only about 5 minutes away on the square.
The service and amenaties were Excellent and every emmployee was attentive and efficient.
Hotel room was very nice, spacious, and clean, Really enjoyed the mini kitchen and the layout of the room. I thought it was a little ridiculous to have to pay an additional 25 dollars for parking. You would think that paying 160 dollars a night that parking would be included. Other than that everything was good.
Staff was friendly and helpful!
The desk staff was not helpful in the least, they did not want to help make the stay a good one. I believe it is because we purchased the room through kayak so there was no discussion of displeasure at check out. The sheets were dirty with stains from other guests. The in room coffee pot did not work, I asked to have it addressed twice, but nothing was done about it. The TV remote did not work, I had to ask three times to get it replaced. The desk staff were unable to describe the amenities around PNC Park and did not seem to care if we enjoyed our stay or not. As if since our room was prepaid so they did not need to take care of us.
Location was great. It is close to sports fields, Stage AE & Warhol museum, Parking is expensive and extra.
Location only I have stayed here several times and the service has dropped to a level that I am considering other options in future. Hot water did now work, heard several complaints on this while there. Went to breakfast about halfway through designated time and there was absolutely nothing out, every station empty. Housekeeping came in room and left trash bag with trash in sink and another on chair. No refill of soap, coffee, etc. cleaned the glasses but then stacked them wet on top of each other.
The staff was very friendly and the breakfast was decent. The swimming pool was very small. The room was decent, but nothing spectacular. When we got there the sheets were very haphazardly placed on the bed and the towels weren't folded neatly.
I stayed there to see a concert at Stage AE. It was a perfect location.
There really wasn't much to like about the place. First, the charged us over nite parking for 20 bucks. Never mentioned it at check in. There was no room service. Our mini fridge never got cold. There was only an ice machine on the forth and second floor, the one on the forth floor didn't work the whole stay. The one on the second floor worked when we first got there, but by the time we went back for more it wasn't working again.
The bar in the lobby was nice and the complimentary breakfast was great. Had to pay extra just to park my car there.
Location next to Heinz Field, PNC Park and many restaurants. Do not like the hotel's pet policy.
The staff was a great help they were fast to deliver a microwave for our in suite party and helpful all around The sep living area and kitchen area
It was great to be able to walk where ever we wanted on the north shore and even walking downtown too! We loved the size of the room and what came with it as well. I enjoyed being on the higher floor as well. Our room was right beside the highway, we heard cars all night long, we were on the corner right next to road. We didn't like that there were no vending machines because drinks and snacks were overpriced at the front counter. $5 dollars for 2 bottles of water.
Only 100 yards to PNC Park! Great room with first class breakfast! Very accommodating staff. Great shuttle service. $22 per night to park was a downer but the hotel shuttle will take you anywhere in Pittsburgh so you don't have to drive! Location right next to elevated interstate bridge. With HVAC off, it sounded like cars were coming through the room! But with a/c running, could not hear traffic. Will definitely return.
Great location to walk to the game. You have to pay for parking separate from room charges. $19 per night for parking.
Really nice old place with a lot of charm. Great historic building. Staff was really nice. Bed was hard and rug looked like it might have not been vacuumed.
The hotel is beautiful and the rooms are quaint and pleasant. The street and neighborhood are a little uncomfortable for walking, especially at night.
This hotel is a family-owned former monastery. It's an old building tucked at the end of a quiet street that's in a great central location; easy walking distance to the Warhol Museum, Children's Museum and baseball park, with the cultural district just over the bridge. The Priory has a free shuttle service and personable drivers (don't forget to tip them!) The rooms are clean and have everything you need but the place does remind me a little of the B&B in Groundhog Day, which is to say it may be too quaint and old fashioned for some. It's quiet and cozy. Although I was very happy with my stay, the bathroom was small (just a shower, no tub) and the bathroom sink drained very slowly. The staircase is creaky and the carpeting is a little threadbare. I thought these things were charming but others may perceive them as dreary.
The staff was extremely nice and knowledgeable of the area. The rooms were spacious and clean. Parking was close and the shuttle was a great bonus! The street was not the nicest but that's not the hotel's fault.
nice bar and lobby with fireplace. i was right off the lobby. very noisy if you are in a room near the lobby.
Walking into our room was beautiful! I loved the full kitchen and king bed. Even the towels smelled so fresh and amazing. The location was perfect for our stay and was within walking distance to our favorite places. The staff was knowledgable and helpful
We booked the hotel for it's location next to PNC Park, as we had Pirates tickets. You literally walk out the lobby door and the stadium is across the street! IT was very hard to get to the hotel on the day of the game, since streets were closed and it was not the kind of area to just go around a block! The GPS was little help! We could literally see the hotel and couldn't get there for 20 minutes!!
proximity to PNC park and Jerome Bettis' restaurant a little noisy from street level traffic
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The suite was amazing and the location, directly across from PNC park, was perfect. Breakfast was average. Nothing to get excited about. Parking was not included so a charge of $25 per night was charged.
The rooms were absolutely beautiful, like little apartments. The location was great as well. It was close to everything, and really was a nice hotel overall. Woman on the phone failed to mention that the pet deposit was NON-REFUNDABLE before I drove 3 hours to get there. That's a FEE, not a DEPOSIT. Wish I would have known. They also charged us $25 to park overnight, which was not mentioned prior to arrival.
power outage during the night
Parking was too expensive based on the season -- $25 for overnight!
great location, staff was helpful and friendly, price was excellent for the location. pool was tiny, would have have liked a hot tub!!!
Great location! Good Breakfast.
Location was great. Staff was extremely helpful. Check in time was held up, waited 1 1/2 hours to check in due to hotel being sold out the night before.
Great location. Great room. Pool was ridiculously small. Parking was $25.
Great location. Housekeeping left our door open for an entire day. Till 10 p.m. Anyone could have walked in and stolen computers. Anything at all. Wide open. Luke warm apology from the manager. He didn't seem very interested. Our 14-year-old was scared to stay after that. I paid for this???? No more Marriott for us.
Room was very clean. Great location.
Very clean and nice looking rooms. Convenient location, close to stadium. Just a short walk to downtown, close enough without having to pay for an expensive downtown hotel! Our room was right next to the freeway but I'm a fairly heavy sleeper so it didn't bother me much.