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beautiful lobby, tastefully decorated room, excellent location. Faulty outlet that gave my husband a nasty shock and was out of order. Coffee pot was missing the basket to brew coffee and one in adjoining room didn't work either. $10 for a bottle of water?! Nothing is complementary anymore, is it?
The faucet and outlet fell off during our stay.
The ambiance of the front lobby. Lots of stone and arches, Starbucks and a fancy restaurant if that is your thing. Brought us champagne for anniversary which was nice. Bed was crazy comfortable and I even liked the pillows. No microwave in unit. Had a fridge but nothing to heat up food. And to get one required them to bring it to your room for $10. The restaurants and speak easy were expensive. Maybe that is me though. I guess I expected more based on the reviews.
When we checked in, we were told since we booked with an "outside" agency, we wouldn't get "credit" towards our Omni select membership, but we would still get free wifi and free coffee in the morning. However, I was delivered a bill with a charge for wifi. When I checked out, the woman at the desk was a bit brusque about it. She said we did not qualify for free wifi or coffee since we booked through an outside agency, but after I explained that's not what I was told on check-in, she then said she would give me a one time courtesy. I did not like how she handled this, and that's why I gave a three star for staff.
Elegant and clean hotel with friendly staff. Parking. Cost.
The hotel is so beautiful. It is in a perfect location. It is within walking distance to everything. The bed is so comfortable. I could not have asked for a better place to stay. The staff was not always very friendly...very helpful but not friendly (with the exception of our bell hop). There is no parking. My bath tub had a loud dripping faucet (room 931).
Front counter girl was rude, unprepared and clearly did not want to help.
We loved the stay for Mother's Day there food was excellent 5 star the room was little pricey and valet is 34 dollars over night but was one hell of a time, they have a speak easy in down stairs we didn't get in due to closed on Sunday's but love to go next time, the room was a king suite it was nice the bathroom too was nice we had great stay Id say my wife's favorite thing was the food she was in love with there breakfast and the waiter we had was great, the front desk got us reservations at capital grille around the block which was great, only thing we did want was to visit a spa the hotel didn't have one or a pool but we still had fun thanks see you again !!!
Beautiful hotel with a friendly accomidating staff. I would highly recommend. Nothing
Walking distance to everything. King suite made me feel at home. Old absolute beautiful. Starbucks on site. Staff friendly. Parking 36 bucks. But your in the city
The location is great and having both the Tap Room, Terrace Room, and room service was nice. Most of the staff were very nice and helpful. The lobby is beautiful too. Some of the rooms were quite substandard and badly in need of renovation with absurdly tiny bathrooms. More like a 1-2 star level of hotel than supposedly 4. The hotel windows didn't seem to be the usual double paned, and let quite a bit of city noise in, especially as there was construction from 8am-7pm during the week. The floor were also noisy....it seemed like most guests felt a need to slam their hotel doors constantly. Also, the lack of a minibar in the room was quite odd for this level of hotel.
The hotel was clean and comfortable. The gym was one of the nicest of any hotel I'd been to. The building lends itself to poor cell signals and the wi-fi is not free. Which is absurd. What year is it?
Scenery from the water front side room Parking not very convenient or quite expensive
Location is perfect. Right in downtown within walking distance of EVERYTHING. Great place to explore Service: Average Room: Average (missing a chair at the desk, was small, I had requested a king bed and it came with 2 fulls, stains on the walls, and had a questionable smell) Location: Good
Front desk staff was nice. The bed was terrible sunk down in the middle. Bathroom wasn't that clean, couch had stains of something on the pillows and cushions. Paid for river view got city. And the parking is for BS valet was full had to pay 15.00 for the night. Would never stay there again even if it was free.
The view and room accomodation Should have mini fridge included w/ room
Across street from the Point and just a couple blocks from great restaurants. Seemed a little worn with cleanliness and maintenance. Not bad but not great. Overall good value though.
Very nice room, good value. I could hear everything from the halfway in my room, especially when people opened or closed their doors.
While we were checking in the head of housekeeping noticed we had a young baby and had a pack and play sent to our room within moments. It was so incredibly helpful! A service charge and a tip were already included in the morning breakfast service. I didn't notice and tipped on top of that. It's not a big deal but I tipped much more than I would have had it not been 6 in the morning and I'd already had the coffee I ordered.
The staff was courteous and the ballrooms were well managed. The rooms were dusty, run down, soft, old beds, mold ridden, headboard of bed was broken and tattered, and the hotel overall was out-dated.
Place looks like it is stuck in the 1960's After you leave the lobby, place is old, and in need of a paint job
The hotel is across the street from the park so beautiful view. Room was very small, staff could have been a bit more friendly.
Fast easy checkin and out procedures. Left a necklace in the suite after we had left the area, phoned hotel and it was shipped and received the next day. Excellent customer service, enjoyable stay. On morning of stay, after 2 days of extremely early mornings, housekeeping came by being very loud at 8:15am even though we had "do not disturb" signs on our door.
The room and the front desk staff were great. Everything was clean and comfortable. I went to a concert that night and when I came out I took subway and got off at the wrong stop. I was not sure how to get back to the hotel and could not get a cab (?) Anyway I called the front desk and one of the people on staff that night asked me where I was and actually walked me home via the phone....giving me turn by turn directions. Rude Valet staff- I forgot my computer in my car and had to call down to ask if they parked my car yet. There was 1 woman working that night and when they guy asked if she had already parked my car because I left my laptop in it, I heard her say loudly in the background, "You have got to be kidding me!" I would understand her "feeling" that way but to say it out loud is poor customer service.
The room was decent. The room wasn't ready so they took down my number at 2:45pm and told me they would call when it was ready. I went out around town and came back at 9pm to ask if my room was ready because I still did not receive a call. Terrible follow up and organization! Also - while my room was getting ready, the women at the front desk told me I could use the shower in the fitness area to get ready. I went into the women's locker room and there was a male cleaning it, therefore I couldn't even use it. The locker rooms were awful aesthetically and need to be revamped ASAP. The only service that was great was the bell hop/concierge where we left our bags. The gentlemen there was very helpful, friendly, and inviting.
Poor service. Construction projects have made mayhem. Front desk off in a corner. Staff frustrated and unhelpful. Guests were being sent to the Fairmont because they couldn't service their clients. Won't come back. Construction
We didn't spend much time at the hotel except in the evening to comment on anything we liked about hotel. Staff was courteous. The hotel was very noisy from midnight until 4 a.m. Had to call front desk at 1:30 a.m. to complain.
View of Mellon Arena because my son loves the Pittsburgh Penguins. At the starting line for Pittsburgh Marathon. They did not have parking available at the hotel (full). Expensive rooms. Also, was hoping for a late check out to shower after running marathon....hotel would not accomodate.
Location is near all the bars and restaurant. Very close walk to Point Park . Not very friendly staff. They told me that they was a shuttle thats take the guest around 1 mile radius which made me wait for about 45 mins until i had to arrange my own transportation. Gave a twin bed for a single person
I liked a lot the bed and the shower. I did not like the location, it is not convenient for public transportation. I did not have a remote control for the TV set for a day (the staff could not find one). I asked for a bathrobe that was never delivered. The breakfast at the hotel is not good, and the buffet is simply terrible.
Friendly staff, speed of check-in and check-out, location noise level, slow elevators, pricey
Everything was great besides the pillows. They were very firm.
Very pet friendly. Beautiful Spa bathroom. Exceptional staff. Craziness in hallway til 5:30 AM. I Didn't complain, but children yelling & doors slamming. Kept myself & dog up. No big deal, we will survive.
We loved the decor and ridiculously friendly and helpful staff. Room service food from The Commoner was also excellent. Short water did not get hot and at one point was down right cold. Valet took quite a while to retrieve car. In-room phones were not properly dialing to where they were supposed to.
The hotel was beautiful and luxurious. Staff was very friendly and attentive. Parking is very expensive @ $35/per night, plus it's valet which means tipping on top of that. I paid $80 for 2 nights.
Stunning design, great staff and well-located. We were blown away.
Dog friendly! Staff was very pleasant! Expensive if you don't get a good deal.
Location and comfort Parking is over priced and lack of pool/free breakfast for top dollars stay
The location was great, the bed was very comfortable and the staff was friendly. The room was a little small for the price
The room had a fantastic view of the river (although it cost extra) and great decor. after settling into the room for a little while; obvious dirty spots started to appear. Coffe spilt on the desk, yellow stains on the comforter, and hair in the bed.
The service and amenaties were Excellent and every emmployee was attentive and efficient.
Everything. The staff, location, food, views, rooms, spa, etc. Top hotel 2 things only. 15usd for wifi per day? Too expensive! It should have free wifi. And the parking, 32dls for the day, also very expensive. In others top hotels they dont charge you for that, its complementary, just like wifi. But here, is a rip off
Great location, nice sized rooms. Staff was very helpful and friendly. Really nice spa and gym. The bed was comfortable, and the room had all the amenities I would expect to find in fine lodging. Only real complaint was finding a bucket of fried chicken (several days old) in the mini fridge of the room we stayed in....
Definitely a top-notch hotel. Everything you would expect when staying somewhere at this price point. I second the other comment about the nickel and diming. Valet and Wifi should be included in the cost of your stay. Also, I was very unimpressed by the food at the hotel bar, Andy's. I wouldn't have minded the fact it was so overpriced as can be expected at a hotel, but the Angus sliders had no taste. We should have made a quick walk over to Primanti Brothers which is only about 5 minutes away on the square.
Room was spacious and well adorned, view of the stadium and river was beautiful, and the building itself has a sleek elegance that can't be overstated. The staff was friendly and helpful, and the food at Habitat and Andy's, while expensive, was delicious. We stayed for the first time on Valentine's day and plan on doing the same next year. The price is excessive, nearly $400 for one night. While you certainly get what you pay for, I would recommend staying elsewhere unless you can justify this kind of expenditure as it really is a one a year kind of splurge for us. You also have to pay for wi-fi ($15 a day) which is just silly considering the cost to stay.
The staff was helpful, the room service was good and the location was convenient The windows didn't block out the traffic noise, the internet service kept disconnecting, the cable tv connection was faulty the bathroom sink drain plug wouldn't stay closed. I think for the price of the room the inside of the room could he been a little more comfortable overall.
The cookies were awesome and the view from the room was great. A real safe location within walking distance of plenty of nice places. The elevator was slow and getting the car took a bit longer than expected. Paying 20 bucks a day for parking was unexpected.
The location was great. The beds were very comfortable. I tried calling several times for early check-in but could not get anyone one the telephone. The bathroom was small with very poor ventilation.
Our room was great, though the bathroom was a bit tight Front desk staff very courteous / helped me get the internet set up n my iPad , patient when I left my key in my room twice.
The beds were comfortable, a lot of closets, fit 4 people comfortably and in a good location (across the T and walking distance to sights). The rooms were dirty; walls were dirty, carpet dingy and shower didn't drain quickly so standing in filmy water while showering. The dining area was not equipped to handle a large crowd-waitress said to give her one min to help us and never returned after 40 min so we went to 711 for breakfast snacks. Waited 30min at the bar to order a drink-bartender NEVER acknowledged us and we were sitting at the bar with MAYBE 8 people -she was just rude! She helped a couple sitting next to us and never looked our way. We left to another bar/resraurant but it was just too bad that we couldn't get service in the hotel where we were staying and inconvenient. We will look for other Suite options next year.
Very clean and luxurious. Great location, the free metro station is only 50 feet away and runs to North Shore (Heinz Field and PNC Park) Price was inflated to almost double normal rate due to Chesney concert; to be fair all the hotels in Pittsburgh inflated their rates
The staff was very nice. I was fairly satisfied with everything
Location and quality of facikity
Rooms were clean. Staff was nice and responsive. Parking was convenient. After we were awoken by partiers in the wee hours of the morning, the front desk saw that we were promptly moved. Not much ambient/white noise (e.g., fans) for sleepers who need it. Partiers in the room next to us woke us up at 1am.
Beds were super comfortable & had great views of the city The hotel restaurant was horrible. The pasta dinner special they had for the Pittsburgh marathon was tasteless, soupy & took forever. We waited over 35 minutes to get pasta w/marinara sauce & a greek salad - really? But apparently that was just our table because a family of four that sat next to us was served shortly after ordering (& they also got pasta).
The room was clean and the bed was extremely comfortable. My husband and I were both impressed with the size of the gym and the machines it offered. Overall we would stay there again if we didn't have the kids. We were traveling with two young kids (9 mo. And 4 mo.) and asked the front desk a ton of questions about getting around on their free shuttle, unfortunately they didn't seem to have all of the information because we weren't able to use it like we were told. I also asked for a crib at our reservation and at check in, which was never delivered, we brought our pack n play as a back up so I didn't ask again. The walls are super thin, the couple next to us were fighting and I could tell you all about their romantic troubles.
Location. Room temp. control. Bed.
The location is great whether you are going downtown or to a Pirates game. I try to stay here every year for the Pittsburgh Marathon due to the location. Charge $$ for parking
Location was great. It is close to sports fields, Stage AE & Warhol museum, Parking is expensive and extra.
Location only I have stayed here several times and the service has dropped to a level that I am considering other options in future. Hot water did now work, heard several complaints on this while there. Went to breakfast about halfway through designated time and there was absolutely nothing out, every station empty. Housekeeping came in room and left trash bag with trash in sink and another on chair. No refill of soap, coffee, etc. cleaned the glasses but then stacked them wet on top of each other.
Hotel room was very nice, spacious, and clean, Really enjoyed the mini kitchen and the layout of the room. I thought it was a little ridiculous to have to pay an additional 25 dollars for parking. You would think that paying 160 dollars a night that parking would be included. Other than that everything was good.
Staff was friendly and helpful!
The staff was very friendly and the breakfast was decent. The swimming pool was very small. The room was decent, but nothing spectacular. When we got there the sheets were very haphazardly placed on the bed and the towels weren't folded neatly.
The desk staff was not helpful in the least, they did not want to help make the stay a good one. I believe it is because we purchased the room through kayak so there was no discussion of displeasure at check out. The sheets were dirty with stains from other guests. The in room coffee pot did not work, I asked to have it addressed twice, but nothing was done about it. The TV remote did not work, I had to ask three times to get it replaced. The desk staff were unable to describe the amenities around PNC Park and did not seem to care if we enjoyed our stay or not. As if since our room was prepaid so they did not need to take care of us.
I stayed there to see a concert at Stage AE. It was a perfect location.
Only 100 yards to PNC Park! Great room with first class breakfast! Very accommodating staff. Great shuttle service. $22 per night to park was a downer but the hotel shuttle will take you anywhere in Pittsburgh so you don't have to drive! Location right next to elevated interstate bridge. With HVAC off, it sounded like cars were coming through the room! But with a/c running, could not hear traffic. Will definitely return.
It was great to be able to walk where ever we wanted on the north shore and even walking downtown too! We loved the size of the room and what came with it as well. I enjoyed being on the higher floor as well. Our room was right beside the highway, we heard cars all night long, we were on the corner right next to road. We didn't like that there were no vending machines because drinks and snacks were overpriced at the front counter. $5 dollars for 2 bottles of water.
There really wasn't much to like about the place. First, the charged us over nite parking for 20 bucks. Never mentioned it at check in. There was no room service. Our mini fridge never got cold. There was only an ice machine on the forth and second floor, the one on the forth floor didn't work the whole stay. The one on the second floor worked when we first got there, but by the time we went back for more it wasn't working again.
The bar in the lobby was nice and the complimentary breakfast was great. Had to pay extra just to park my car there.
The staff was a great help they were fast to deliver a microwave for our in suite party and helpful all around The sep living area and kitchen area
Great location to walk to the game. You have to pay for parking separate from room charges. $19 per night for parking.
Location next to Heinz Field, PNC Park and many restaurants. Do not like the hotel's pet policy.
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Great location. Great room. Pool was ridiculously small. Parking was $25.
proximity to PNC park and Jerome Bettis' restaurant a little noisy from street level traffic
Walking into our room was beautiful! I loved the full kitchen and king bed. Even the towels smelled so fresh and amazing. The location was perfect for our stay and was within walking distance to our favorite places. The staff was knowledgable and helpful
great location, staff was helpful and friendly, price was excellent for the location. pool was tiny, would have have liked a hot tub!!!
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The suite was amazing and the location, directly across from PNC park, was perfect. Breakfast was average. Nothing to get excited about. Parking was not included so a charge of $25 per night was charged.
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We booked the hotel for it's location next to PNC Park, as we had Pirates tickets. You literally walk out the lobby door and the stadium is across the street! IT was very hard to get to the hotel on the day of the game, since streets were closed and it was not the kind of area to just go around a block! The GPS was little help! We could literally see the hotel and couldn't get there for 20 minutes!!
Parking was too expensive based on the season -- $25 for overnight!
power outage during the night
Location was great. Staff was extremely helpful. Check in time was held up, waited 1 1/2 hours to check in due to hotel being sold out the night before.
Room was very clean. Great location.
Great location. Housekeeping left our door open for an entire day. Till 10 p.m. Anyone could have walked in and stolen computers. Anything at all. Wide open. Luke warm apology from the manager. He didn't seem very interested. Our 14-year-old was scared to stay after that. I paid for this???? No more Marriott for us.
People were great
Staff--very friendly, helpful.
Staff, rooftop patio No
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The staff, including the valet works, are the greatest asset the Drury Pittsburgh has by far. The decor feels homey, location feels secluded in the middle of downtown. The size of the rooms are my only deterrent, but I have not stayed in a suite yet.
Amazingly helpful staff
The staff! Nothing I felt comfortable
Art Deco historic building
Great location and amenities. Room was very clean but common hallways and elevators not swept or cleaned on a regular basis. Too bad since it is a beautiful hotel.
Room and public areas were beautiful Weak service staff; most of the electric blinds in room didn't work so couldn't open to enjoy view; housekeeping didn't clean room during our two day stay; ran out of toilet tissue (no extra in room) and called to request some be sent up – returned later to find a couple rolls left on the desk (empty bathroom roll not changed); A/C controls not calibrated, hard to control temp; water pressure in shower pathetically weak. Front doors to hotel not set up to open to allow you to wheel in luggage easily. Front desk on 25th floor with no noticeable sign or attendant in ground floor lobby to explain where to go. Hotel has great potential, but doesn't have its game together yet.