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Front counter girl was rude, unprepared and clearly did not want to help.
The location is great and having both the Tap Room, Terrace Room, and room service was nice. Most of the staff were very nice and helpful. The lobby is beautiful too. Some of the rooms were quite substandard and badly in need of renovation with absurdly tiny bathrooms. More like a 1-2 star level of hotel than supposedly 4. The hotel windows didn't seem to be the usual double paned, and let quite a bit of city noise in, especially as there was construction from 8am-7pm during the week. The floor were also noisy....it seemed like most guests felt a need to slam their hotel doors constantly. Also, the lack of a minibar in the room was quite odd for this level of hotel.
The hotel has an awesome location, a grand atmosphere, and the service was second to none! Definitely made my first trip to Pittsburgh a very positive experience.
The hotel was clean and comfortable. The gym was one of the nicest of any hotel I'd been to. The building lends itself to poor cell signals and the wi-fi is not free. Which is absurd. What year is it?
We loved the stay for Mother's Day there food was excellent 5 star the room was little pricey and valet is 34 dollars over night but was one hell of a time, they have a speak easy in down stairs we didn't get in due to closed on Sunday's but love to go next time, the room was a king suite it was nice the bathroom too was nice we had great stay Id say my wife's favorite thing was the food she was in love with there breakfast and the waiter we had was great, the front desk got us reservations at capital grille around the block which was great, only thing we did want was to visit a spa the hotel didn't have one or a pool but we still had fun thanks see you again !!!
When we checked in, we were told since we booked with an "outside" agency, we wouldn't get "credit" towards our Omni select membership, but we would still get free wifi and free coffee in the morning. However, I was delivered a bill with a charge for wifi. When I checked out, the woman at the desk was a bit brusque about it. She said we did not qualify for free wifi or coffee since we booked through an outside agency, but after I explained that's not what I was told on check-in, she then said she would give me a one time courtesy. I did not like how she handled this, and that's why I gave a three star for staff.
Loved the beds! Very very comfortable. I heard more than a few people commenting on how well they slept! I didn't have to call room service for a thing! Enough towels, pillows, blankets, and everything worked! Nothing broken, nothing missing, quiet room, great view, housekeeping did a great job. Two different restaurants to dine in/even has a Brueggers in house. One restaurant was fine dining, the other an English Pub! We loved that we could bring our own cooler/or bottle of wine down into the lobby and hang out there. A lot of people did this. Just a pleasure as it's a beautiful old fashioned open lobby with big sofas and fluffy chairs, gorgeous chandeliers! Situated right in the heart of Pittsburgh! Not too far to walk to either stadium, right around the corner from the Consol for hockey and close to the bridge to walk over to Station Square. I would recommend this hotel to any adult couple/group travelling. No pool/sauna or gym. Labor Day Parade made it difficult to get out or around the city when we were there but that has nothing to do with the hotel. Not a great hotel for children as no amenities geared towards them. Price was a bit high, even through Orbitz. I got an email from the hotel after I made my res through Kayak/Orbitz and they offered my same room for $99 per night instead of the $148 I paid (King standard room) but the hotel wouldn't accommodate the adjusted price as I had paid a third party (who by the way, paid them). Not convenient that I would need to call the third party and request that they adjust what they charged me. Hoping that Kayak/Orbitz will still adjust for me! I'll let you know!
The staff was one of the best I have seen. They were always friendly and helpful.
My wife & I were in town for a concert at the Benedum and this hotel was exactly what i was hoping to surprise her with for our anniversary. Within easy walking distance of both TenPenny restaurant and the venue, this elegant hotel provided another bit of ambience to our weeeknd. The piano playing in the lobby upon our return from dinner set the mood for the show, and the piano playing upon our return from the show was a nice night-cap. For the price, the proximity of this hotel to the cultural district is unbeatable. Our next evening in town will include the Omni William Penn Hotel.
The faucet and outlet fell off during our stay.
Beautiful hotel with a friendly accomidating staff. I would highly recommend. Nothing
beautiful lobby, tastefully decorated room, excellent location. Faulty outlet that gave my husband a nasty shock and was out of order. Coffee pot was missing the basket to brew coffee and one in adjoining room didn't work either. $10 for a bottle of water?! Nothing is complementary anymore, is it?
Poor service. Construction projects have made mayhem. Front desk off in a corner. Staff frustrated and unhelpful. Guests were being sent to the Fairmont because they couldn't service their clients. Won't come back. Construction
Location is near all the bars and restaurant. Very close walk to Point Park . Not very friendly staff. They told me that they was a shuttle thats take the guest around 1 mile radius which made me wait for about 45 mins until i had to arrange my own transportation. Gave a twin bed for a single person
View of Mellon Arena because my son loves the Pittsburgh Penguins. At the starting line for Pittsburgh Marathon. They did not have parking available at the hotel (full). Expensive rooms. Also, was hoping for a late check out to shower after running marathon....hotel would not accomodate.
The room was decent. The room wasn't ready so they took down my number at 2:45pm and told me they would call when it was ready. I went out around town and came back at 9pm to ask if my room was ready because I still did not receive a call. Terrible follow up and organization! Also - while my room was getting ready, the women at the front desk told me I could use the shower in the fitness area to get ready. I went into the women's locker room and there was a male cleaning it, therefore I couldn't even use it. The locker rooms were awful aesthetically and need to be revamped ASAP. The only service that was great was the bell hop/concierge where we left our bags. The gentlemen there was very helpful, friendly, and inviting.
I liked a lot the bed and the shower. I did not like the location, it is not convenient for public transportation. I did not have a remote control for the TV set for a day (the staff could not find one). I asked for a bathrobe that was never delivered. The breakfast at the hotel is not good, and the buffet is simply terrible.
Friendly staff, speed of check-in and check-out, location noise level, slow elevators, pricey
We didn't spend much time at the hotel except in the evening to comment on anything we liked about hotel. Staff was courteous. The hotel was very noisy from midnight until 4 a.m. Had to call front desk at 1:30 a.m. to complain.
Very pet friendly. Beautiful Spa bathroom. Exceptional staff. Craziness in hallway til 5:30 AM. I Didn't complain, but children yelling & doors slamming. Kept myself & dog up. No big deal, we will survive.
Stunning design, great staff and well-located. We were blown away.
We loved the decor and ridiculously friendly and helpful staff. Room service food from The Commoner was also excellent. Short water did not get hot and at one point was down right cold. Valet took quite a while to retrieve car. In-room phones were not properly dialing to where they were supposed to.
The hotel was beautiful and luxurious. Staff was very friendly and attentive. Parking is very expensive @ $35/per night, plus it's valet which means tipping on top of that. I paid $80 for 2 nights.
Everything was great besides the pillows. They were very firm.
Dog friendly! Staff was very pleasant! Expensive if you don't get a good deal.
Shuttle service Restaurant hours
Great location, quiet (even on a game night), spacious rooms & beds, clean rooms & common areas, free shuttle around town (even from location to location). I've stayed at 5 different hotels in downtown PGH; this may be my favorite. My only complaint is that I had my mother in law with me who is quick to complain about anything (but she had no complaints about this hotel). My only suggestion is that if you want to sleep past 9 am, put your do not disturb sign out the night before so housekeeping isn't knocking on your door. I appreciated the knock, however, to help get my daughter out of bed.
The hotel was very clean and the room was very stylish and modern. Elevators were fast and convenient. Location to Consol center was ideal for Penguins game. Paying for parking, no breakfast included, and the walla were a bit thin. The housekeeping crew was very loud in the morning cleaning rooms next to ours.
Loved the location - right next door to Consol Energy Center and we were staying the night after a Pens game. There were red spots on the carpet and walls that could have been cleaned better. the light fixture cover on the light switch in the bathroom was broken - had a big piece of plastic missing.
Price point was cheaper than other options within walking distance to the David Lawrence convention center. The room was spacious and appeared to have been recently updated. The room overlooked the front awning where visitors can drop off luggage. The awning is sloped and water aggregates in pools at the back end of the awning right in front of my room's window. It looked pretty disgusting and they probably need to clean it or should have putt a better drainage system/slope to the awning. The bed sheets had a subtle stench to them. The sink must have been clogged because it would quickly fill to the brim if left running. The shower was also a little grimy and the drain cover came off when I bumped into it with my foot. For the decrease in price compared to the other hotels near the convention center I think I could have done better.
Rooms were clean. Staff was nice and responsive. Parking was convenient. After we were awoken by partiers in the wee hours of the morning, the front desk saw that we were promptly moved. Not much ambient/white noise (e.g., fans) for sleepers who need it. Partiers in the room next to us woke us up at 1am.
Our room was great, though the bathroom was a bit tight Front desk staff very courteous / helped me get the internet set up n my iPad , patient when I left my key in my room twice.
The beds were comfortable, a lot of closets, fit 4 people comfortably and in a good location (across the T and walking distance to sights). The rooms were dirty; walls were dirty, carpet dingy and shower didn't drain quickly so standing in filmy water while showering. The dining area was not equipped to handle a large crowd-waitress said to give her one min to help us and never returned after 40 min so we went to 711 for breakfast snacks. Waited 30min at the bar to order a drink-bartender NEVER acknowledged us and we were sitting at the bar with MAYBE 8 people -she was just rude! She helped a couple sitting next to us and never looked our way. We left to another bar/resraurant but it was just too bad that we couldn't get service in the hotel where we were staying and inconvenient. We will look for other Suite options next year.
The staff was helpful, the room service was good and the location was convenient The windows didn't block out the traffic noise, the internet service kept disconnecting, the cable tv connection was faulty the bathroom sink drain plug wouldn't stay closed. I think for the price of the room the inside of the room could he been a little more comfortable overall.
Beds were super comfortable & had great views of the city The hotel restaurant was horrible. The pasta dinner special they had for the Pittsburgh marathon was tasteless, soupy & took forever. We waited over 35 minutes to get pasta w/marinara sauce & a greek salad - really? But apparently that was just our table because a family of four that sat next to us was served shortly after ordering (& they also got pasta).
Location. Room temp. control. Bed.
The room was clean and the bed was extremely comfortable. My husband and I were both impressed with the size of the gym and the machines it offered. Overall we would stay there again if we didn't have the kids. We were traveling with two young kids (9 mo. And 4 mo.) and asked the front desk a ton of questions about getting around on their free shuttle, unfortunately they didn't seem to have all of the information because we weren't able to use it like we were told. I also asked for a crib at our reservation and at check in, which was never delivered, we brought our pack n play as a back up so I didn't ask again. The walls are super thin, the couple next to us were fighting and I could tell you all about their romantic troubles.
Very clean and luxurious. Great location, the free metro station is only 50 feet away and runs to North Shore (Heinz Field and PNC Park) Price was inflated to almost double normal rate due to Chesney concert; to be fair all the hotels in Pittsburgh inflated their rates
The staff was very nice. I was fairly satisfied with everything
The cookies were awesome and the view from the room was great. A real safe location within walking distance of plenty of nice places. The elevator was slow and getting the car took a bit longer than expected. Paying 20 bucks a day for parking was unexpected.
The location was great. The beds were very comfortable. I tried calling several times for early check-in but could not get anyone one the telephone. The bathroom was small with very poor ventilation.
Location and quality of facikity
location stains on the wall and cost
Perfect location - nice rooms - great staff
The location was in walking distance of PNC stadium so we did not have to drive to the game.
The location - we went for a Pittsburgh Penguin Hockey Game. We had booked online for a King Bed room and they tried to give us a double -Paying for parking at a hotel also bothered us. The bar could not make a pina coloda or a mojito, yet they are classified as a bar. I was disappointed in not being able to have a drink that I enjoy.
I did not stay at this hotel due to overbooking. booked reservation through Kyak on Saturday 8/8/15; received e-mail later in the afternoon indicating hotel was full; I was informed Kyak booked a room at another hotel which was about 39 miles from current location which was unacceptable. I was able to book at Hampton Inn on McKnight Rd directly myself. I am disappointed in reservation desk at Hampton Inn-Downtown and Kyak for not recommending McKnight Rd location
Easy access to everything, free parking
Excellent staff! Nice pool. No problems about the hotel.
Came to the Hampton Inn to see a DJ at STATIC nightclub which was only a few minutes walk from the hotel. Wonderful stay, our two queen and sofa suite was HUGE! The pool & HOT tub were very pleasant. Soo glad we booked a room here, had a fantastic night in Pittsburg! Nada!
It was close to the stadiums and food venues. The breakfast was excellent. The price was a little salty, but not bad for a city.
Clean, well-kept, and comfortable. The staff were attentive, friendly, and helpful as well. Breakfast was great and the location was an easy and short walk to the convention center and a number of restaurants. Will definitely book here again for future trips.
Great location for Downtown, easy to walk everywhere. Room superb, staff great, breakfast lovely. Could not fault it.
Hotel always appeared clean to me. Room was nice and spacious and location was conveniently located to city and sports arenas. Yes. In the parking lot directly behind the hotel there is no designated walk-way from the back row to the hotel. As a result, guests have to walk around the entire row of vehicles to enter the hotel. This can be very inconvenient for families with small kids, strollers, wheel chairs and anyone having to get out of the rain.
Free, secure, convenient parking. Very nice, spacious room. Nicely furnished and very comfortable. Breakfast bar was very nice. The television reception was not very good for having a flatscreen TV.
Room. contenental breakfast, free access to the internet through the business center, and not to far from the convention center. no shuttle service, my ankles, legs, and back were sore from all the walking I had to do.
The hotel staff was exceptionally friendly, helpful..the best I have ever seen. In particular the woman at the front desk on the night of our arrival around midnight, was a true professional who went out of her way to make me and my family feel welcome, comfortable and "at home". I would stay at this hotel again, based on the exceptional staff. Also, the workout room has nice equipment and the pool was clean.
The room was amazing! Best price, location, and comfort. Has free parking for hotel guests which is amazing since most parking in Pittsburgh is valet or pay to park. Since you have free parking you can walk anywhere in downtown- amazing! Great staff! I had to check in earlier to get ready for my cousin's wedding and they were very accommodating. I haven't stayed in this nice of a hotel and great price, during Labor Day weekend mind you, in a very long time. Also they have a small market in the hotel and complimentary coffee all day! Good coffee with options. The only thing I didn't like was the breakfast but it was included and had basic breakfast options.
Great location. Housekeeping left our door open for an entire day. Till 10 p.m. Anyone could have walked in and stolen computers. Anything at all. Wide open. Luke warm apology from the manager. He didn't seem very interested. Our 14-year-old was scared to stay after that. I paid for this???? No more Marriott for us.
Room was very clean. Great location.
Great location and amenities. Room was very clean but common hallways and elevators not swept or cleaned on a regular basis. Too bad since it is a beautiful hotel.
The staff was so accommodating;nice,friendly,& went above and beyond to make our stay enjoyable. Kickback 5:30PM awesome! Free breakfast was delicious! Shampoo/conditioner/body-wash are in large dispensers hanging in the shower,very ingenious!
The hotel was opened exactly one month when we checked in on New Year's Eve. We loved everything about this hotel. The room were clean....the staff was friendly...would recommend this hotel and will stay there again. There was noting to dislike about this hotel.
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Beautiful hotel great location loved it. We will be staying here again For sure.
The staff, including the valet works, are the greatest asset the Drury Pittsburgh has by far. The decor feels homey, location feels secluded in the middle of downtown. The size of the rooms are my only deterrent, but I have not stayed in a suite yet.
People were great
Hotel very clean. Staff friendly and attentive. Free breakfast and 530 happy hour very good. Only complaint would be room is a little small but room if fine
Amazingly helpful staff
We booked on a whim and for ease of access as we had plans in The Strip and at Consol. Boy, did we luck out. I would recommend Homewood Suites to anyone: great location, plenty of parking opportunities (if you didn't want to park in their lot), lovely ammenities, super friendly staff, great price.