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View of Mellon Arena because my son loves the Pittsburgh Penguins. At the starting line for Pittsburgh Marathon. They did not have parking available at the hotel (full). Expensive rooms. Also, was hoping for a late check out to shower after running marathon....hotel would not accomodate.
We didn't spend much time at the hotel except in the evening to comment on anything we liked about hotel. Staff was courteous. The hotel was very noisy from midnight until 4 a.m. Had to call front desk at 1:30 a.m. to complain.
Poor service. Construction projects have made mayhem. Front desk off in a corner. Staff frustrated and unhelpful. Guests were being sent to the Fairmont because they couldn't service their clients. Won't come back. Construction
I liked a lot the bed and the shower. I did not like the location, it is not convenient for public transportation. I did not have a remote control for the TV set for a day (the staff could not find one). I asked for a bathrobe that was never delivered. The breakfast at the hotel is not good, and the buffet is simply terrible.
The room was decent. The room wasn't ready so they took down my number at 2:45pm and told me they would call when it was ready. I went out around town and came back at 9pm to ask if my room was ready because I still did not receive a call. Terrible follow up and organization! Also - while my room was getting ready, the women at the front desk told me I could use the shower in the fitness area to get ready. I went into the women's locker room and there was a male cleaning it, therefore I couldn't even use it. The locker rooms were awful aesthetically and need to be revamped ASAP. The only service that was great was the bell hop/concierge where we left our bags. The gentlemen there was very helpful, friendly, and inviting.
Friendly staff, speed of check-in and check-out, location noise level, slow elevators, pricey
Location is near all the bars and restaurant. Very close walk to Point Park . Not very friendly staff. They told me that they was a shuttle thats take the guest around 1 mile radius which made me wait for about 45 mins until i had to arrange my own transportation. Gave a twin bed for a single person
The room had a fantastic view of the river (although it cost extra) and great decor. after settling into the room for a little while; obvious dirty spots started to appear. Coffe spilt on the desk, yellow stains on the comforter, and hair in the bed.
The location was great, the bed was very comfortable and the staff was friendly. The room was a little small for the price
Location and comfort Parking is over priced and lack of pool/free breakfast for top dollars stay
Hotel room was very nice, spacious, and clean, Really enjoyed the mini kitchen and the layout of the room. I thought it was a little ridiculous to have to pay an additional 25 dollars for parking. You would think that paying 160 dollars a night that parking would be included. Other than that everything was good.
Staff was friendly and helpful!
The desk staff was not helpful in the least, they did not want to help make the stay a good one. I believe it is because we purchased the room through kayak so there was no discussion of displeasure at check out. The sheets were dirty with stains from other guests. The in room coffee pot did not work, I asked to have it addressed twice, but nothing was done about it. The TV remote did not work, I had to ask three times to get it replaced. The desk staff were unable to describe the amenities around PNC Park and did not seem to care if we enjoyed our stay or not. As if since our room was prepaid so they did not need to take care of us.
Location was great. It is close to sports fields, Stage AE & Warhol museum, Parking is expensive and extra.
Location only I have stayed here several times and the service has dropped to a level that I am considering other options in future. Hot water did now work, heard several complaints on this while there. Went to breakfast about halfway through designated time and there was absolutely nothing out, every station empty. Housekeeping came in room and left trash bag with trash in sink and another on chair. No refill of soap, coffee, etc. cleaned the glasses but then stacked them wet on top of each other.
The staff was very friendly and the breakfast was decent. The swimming pool was very small. The room was decent, but nothing spectacular. When we got there the sheets were very haphazardly placed on the bed and the towels weren't folded neatly.
The staff was extremely nice and knowledgeable of the area. The rooms were spacious and clean. Parking was close and the shuttle was a great bonus! The street was not the nicest but that's not the hotel's fault.
Really nice old place with a lot of charm. Great historic building. Staff was really nice. Bed was hard and rug looked like it might have not been vacuumed.
This hotel is a family-owned former monastery. It's an old building tucked at the end of a quiet street that's in a great central location; easy walking distance to the Warhol Museum, Children's Museum and baseball park, with the cultural district just over the bridge. The Priory has a free shuttle service and personable drivers (don't forget to tip them!) The rooms are clean and have everything you need but the place does remind me a little of the B&B in Groundhog Day, which is to say it may be too quaint and old fashioned for some. It's quiet and cozy. Although I was very happy with my stay, the bathroom was small (just a shower, no tub) and the bathroom sink drained very slowly. The staircase is creaky and the carpeting is a little threadbare. I thought these things were charming but others may perceive them as dreary.
The hotel is beautiful and the rooms are quaint and pleasant. The street and neighborhood are a little uncomfortable for walking, especially at night.
nice bar and lobby with fireplace. i was right off the lobby. very noisy if you are in a room near the lobby.
Location next to Heinz Field, PNC Park and many restaurants. Do not like the hotel's pet policy.
The bar in the lobby was nice and the complimentary breakfast was great. Had to pay extra just to park my car there.
Only 100 yards to PNC Park! Great room with first class breakfast! Very accommodating staff. Great shuttle service. $22 per night to park was a downer but the hotel shuttle will take you anywhere in Pittsburgh so you don't have to drive! Location right next to elevated interstate bridge. With HVAC off, it sounded like cars were coming through the room! But with a/c running, could not hear traffic. Will definitely return.
It was great to be able to walk where ever we wanted on the north shore and even walking downtown too! We loved the size of the room and what came with it as well. I enjoyed being on the higher floor as well. Our room was right beside the highway, we heard cars all night long, we were on the corner right next to road. We didn't like that there were no vending machines because drinks and snacks were overpriced at the front counter. $5 dollars for 2 bottles of water.
The staff was a great help they were fast to deliver a microwave for our in suite party and helpful all around The sep living area and kitchen area
There really wasn't much to like about the place. First, the charged us over nite parking for 20 bucks. Never mentioned it at check in. There was no room service. Our mini fridge never got cold. There was only an ice machine on the forth and second floor, the one on the forth floor didn't work the whole stay. The one on the second floor worked when we first got there, but by the time we went back for more it wasn't working again.
I stayed there to see a concert at Stage AE. It was a perfect location.
Great location to walk to the game. You have to pay for parking separate from room charges. $19 per night for parking.
The rooms were absolutely beautiful, like little apartments. The location was great as well. It was close to everything, and really was a nice hotel overall. Woman on the phone failed to mention that the pet deposit was NON-REFUNDABLE before I drove 3 hours to get there. That's a FEE, not a DEPOSIT. Wish I would have known. They also charged us $25 to park overnight, which was not mentioned prior to arrival.
Parking was too expensive based on the season -- $25 for overnight!
My wife and I like the full size kitchen that has all the cooking utensil which is very convenience. No free parking or at least parking fee not more than $15/day.
proximity to PNC park and Jerome Bettis' restaurant a little noisy from street level traffic
The suite was amazing and the location, directly across from PNC park, was perfect. Breakfast was average. Nothing to get excited about. Parking was not included so a charge of $25 per night was charged.
Great location! Good Breakfast.
Location overall it was good
This guest did not leave comments about this hotel.
Walking into our room was beautiful! I loved the full kitchen and king bed. Even the towels smelled so fresh and amazing. The location was perfect for our stay and was within walking distance to our favorite places. The staff was knowledgable and helpful
Location was great. Staff was extremely helpful. Check in time was held up, waited 1 1/2 hours to check in due to hotel being sold out the night before.
Great location. Great room. Pool was ridiculously small. Parking was $25.
We booked the hotel for it's location next to PNC Park, as we had Pirates tickets. You literally walk out the lobby door and the stadium is across the street! IT was very hard to get to the hotel on the day of the game, since streets were closed and it was not the kind of area to just go around a block! The GPS was little help! We could literally see the hotel and couldn't get there for 20 minutes!!
Room was very clean. Great location.
Great location. Housekeeping left our door open for an entire day. Till 10 p.m. Anyone could have walked in and stolen computers. Anything at all. Wide open. Luke warm apology from the manager. He didn't seem very interested. Our 14-year-old was scared to stay after that. I paid for this???? No more Marriott for us.
Very clean and nice looking rooms. Convenient location, close to stadium. Just a short walk to downtown, close enough without having to pay for an expensive downtown hotel! Our room was right next to the freeway but I'm a fairly heavy sleeper so it didn't bother me much.