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the breakfast needs to be improved.
Sufficient amenities. Comfortable beds. Friendly staff. Ok breakfast when food was available. Free wifi. Free shuttle service within 3 miles is awesome but never got the chance to use. First off the suprise $14 parking fee as soon as we checked in was the first disappointment. My brother and I were exhausted from our drive and knew they had an indoor pool so we were excited to relax. Pool was small and colder than an outdoor pool in spring time. Their breakfast was adequate but it was constantly out of everything and ended an hour before advertised.
Staff was friendly and recommendations for food, etc., helpful. Disability accessible rooms met a variety of needs. I had a great view of Mt. Washington, river and downtown skyline. The neighborhood is super cool and walkable. Great access to Mt. Washington, restaurants, shops, etc. I was not aware of the charge for parking, but parking in the area is clearly a problem, so I was glad to have guaranteed space. There were no safes in the room, so I had to ask to have items locked in the manager's office.
They overbooked the hotel. I had to wait in line for over an hour just to find out if there would be a room available for me. When I inquired about canceling my reservations, they then told me I could do so but would not be refunded. The two ladies at the desk gave some of the worst customer service I have ever seen. I decided to continue to wait since I would not be reimbursed for my reservation. After waiting an hour and a half a room became available for me. The lady at the desk was very rude while checking me in. Asking me questions like "are you in rush? Do you have plans or something?" By this time it was 9:00pm and I and I'm assuming most of the other customers of the hotel had plans. I assumed the hotel would offer me free parking at the very least because of my wait. The lady at the desk declined frees parking. This hotel was horrendous. I do not recommend it to anyone. And I will never stay there again.
The convenience of the location was great for my stay, but that alone did not make it worth the money. The room was dirty, sheets were dingy and had hair on them, there was trash on the floor, stains on the carpet, and dried blood underneath the sink area and on the wall. The sink and the tub did not drain well. I took a 10 minute shower and found myself in 12 inches of water by the end of it. I had to pay extra for parking which was shocking to me because it made it seem like it was included and it is not the area where I would freely leave my car. When I recieved an email confirming my stay it said that check in was 3pm and check out was 12pm, I had housekeeping knocking at my door at 10:50 asking me when i was going to check out. I will never be back.
Clean, nice, comfortable rooms. I didn't like finding a bill under my door the final morning for parking at the motel. $14.00 per day for parking my car in the outdoor lot. I could see if I was parking a second car there, but that was not the case. It is just a way to hide actual costs when comparing motels online.
Location and room quality Better breakfast offerings
Beautiful room and great breakfast My room was directly facing an active rail road. Train goes by every hour or so.
The rooms are beautiful and very spacious! We had a king suite plus pull out sofa and we never felt crammed. Bathroom is also very nice sized with a separate sink area. Hotel lobby is very nice too plus free wifi and good free breakfast. Can't say I did not like anything in particular, but I would say the shuttle service area can be improved. They offer a complimentary shuttle to the T station which is great to get you around town since this is a little bit away from downtown
The train that runs right behind the hotel, literally just feet from your room and they blow the horn everytime they go by. 6-7 per night. NO Sleep. And extra $18 for parking but there is nowhere else to park. woke up to a bill on my doorknob for parking.
Room was big and clean Breakfast was cheap. It should be larger and have more selection. Parking should be included. There shouldn't be an additional charge.
Loved everything about this hotel other than the $18 parking. Room was large and clean. Great location and great price. Loved everything about this hotel other than the $18 parking. Room was large and clean. Great location and great price.
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Location near Hofbrauhaus and Cheesecake Factory is good Location next to railroad tracks requires earplugs to sleep
Super clean and new-feeling. Supposed to have a hot tub, but it has recently been removed. Also the pool (indoor) was too cold to swim in.
The room was very nice and the whole hotel had a great atmosphere as well as seem very clean. Charging extra for parking was a bit much.
Clean, great rooms. Nice breakfast! Parking was too expensive. Free parking would be an incredible amenity that would attract more clientele.
Spacious, clean, modern, lovely rooms Near to EV chargers for electric cars