Pros (+) Don’t waste your hard earn money here
Cons (-) Better management
5 stars
Grand Riviera Princess All Suites & Spa Resort
Prolongacion 5ta Avenida, 77710 Playa del Carmen, Quintana Roo, Mexico
Playa del Carmen, Mexico
See location+52 984 877 3500Photos of Grand Riviera Princess All Suites & Spa Resort
Overview
The 5-star Grand Riviera Princess All Suites Resort & Spa features 674 beautifully-appointed suites in an incredible beachfront location with gorgeous white sand. The resort is just 10 minutes from Playa del Carmen and the Municipality of Solidaridad, and 40 minutes from the airport.
Guests can revel in the elegant ambiance at Grand Riviera Princess and experience the well-known tropical gardens surrounding the hotel. The intriguing passage to the beach from the resort is known as “Avenue of the Gods” with Mayan god statues lining the path. Resort amenities include sports activities, 12 swimming pools, theater, a fitness center, spa service, meeting facilities, business center, shops, 12 restaurants with an array of global cuisine, 17 bars, and a disco lounge.
A family-friendly resort, Grand Riviera Princess offers incredible facilities designed for children. For instance, the night entertainment for kids features a mini disco, mini theater, and even a room with video games.
An all-suite resort, Grand Riviera Princess boasts expansive accommodations that come equipped with Wi-Fi access ,26” flat screen televisions, mini bars, safety deposit box, air conditioning, and plenty of space to lounge. Select suites offer direct pool access and ironing amenities upon request and availability.
With an abundance of modern amenities, family-friendly entertainment and services, spacious suites, business facilities, stunning surroundings, and beach access, Grand Riviera Princess is the ideal choice for families and business travelers alike.
Latest deals for Grand Riviera Princess All Suites & Spa Resort
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Grand Riviera Princess All Suites & Spa Resort
- Private beach
- Water sport facilities (on site)
- Snorkeling
- Outdoor pool
- Indoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
Things to do
- Gift shop
- Board games/puzzles
- Game room
- Canoeing
- Darts
- Scuba diving
- Archery
- Diving
- Snorkeling
- Evening entertainment
- Beauty salon
- Table tennis
- Pool table
- Water sport facilities (on site)
- Windsurfing
- Night club
- Basketball court
Services and conveniences
- ATM on-site
- Business center
- Wake-up service
- Concierge service
- Entertainment staff
- Currency exchange on-site
- Hammam (Turkish bath)
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Tour desk
- Express check-out
- Private check-in/check-out
- 24hr front desk
- Conference rooms
- Safety deposit box
- Bottle of water
Basics
- Internet
- Fan
- Free toiletries
- Smoke alarms
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Body soap
- Conditioner
Pool and spa
- Spa
- Hot tub
- Indoor pool
- Outdoor pool
- Pool with a view
- Steam room
- Spa and wellness center
- Massage
- Pool bar
- Sauna
Family friendly
- Babysitting or child care
- Cribs available
- Child pool
- Kids meals
- Indoor play area
- Kids' club
- Kids' outdoor play equipment
- Complimentary breakfast
- Playground
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Shower
- Shower cap
- Bathtub
- Toilet
- Toilet paper
Dining
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Minibar
- Snack bar
- Tea/coffee maker
- Coffee machine
General
- Executive lounge access
- Family rooms
- Storage available
- Seating area
- Slippers
- Sofa
- Telephone
- Tile/marble floor
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Pants press
- Iron and ironing board
- Tumble dryer
Accessibility and suitability
- Entire unit located on ground floor
- Non-feather pillow
- Designated smoking area
- Increased accessibility
- Elevator
Outdoor
- Private beach
- Garden
- Terrace/Patio
- Beach towels
- Balcony
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Shared lounge/TV area
- TV
Parking and transportation
- Free parking
- Private parking
Bedroom
- Socket near the bed
- Wardrobe or closet
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness center
- Tennis
Reviews of Grand Riviera Princess All Suites & Spa Resort
7.8
Good
2928 verified ratings
Wonderful
1343
Very good
560
Good
345
Okay
190
Fair
169
Mediocre
109
Poor
212
Summary of reviews
Pros (+)
Cons (-)
Reviews(4)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
7.9 out of 10
1000 reviews
7 out of 10
125 reviews
8.2 out of 10
6 reviews
5.1 out of 10
4 reviews
All reviews
Pros (+) The specialty restaurants were decent enough but be prepared to spend some extra cash if you don’t want their terrible house wine. Basically bad homemade wines.
Cons (-) Rooms have a constant musty smell and show signs of ageing
Pros (+) There was nothing that i like from this place!!
Cons (-) To start.. No valet...! Its all inclusive but the alcohol is of the cheapest out there.. The buffet was ehh.. The staff at the front desk were idiots! There was no help around if you needed something. This place is huge and the only way to get around was with a trolly or walk! Annoying!! And the rooms were outdated! I stayed at the hyatt on playa del carmen.. And it was waaaaaaayyyy better!! They ...
Read more
Pros (+) - Palmy - Grand hotel complex - Swim-up pool was nice - Nice shows at the bar - Minibar
Cons (-) - NO WLAN - nervous staffs - to many antisocial gusts - Big price for people from EU as Canadian or US people - Room: Very BAD!!! I told them before "Honeymoon". The bathroom was not cleaned up! - Dirty ground, in room, bathroom, terrace - Patched mirror! - Hairs from prior hotel guests at the bed!! - Wine in bottle - 1 hour waited for an reserved Restaurant! - Many staffs couldn´t speak english o...
Read more
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's amenities and facilities?
The hotel offers 12 swimming pools, a theater, a fitness center, spa services, meeting facilities, business center, 12 restaurants with global cuisine, 17 bars, and a disco lounge. Additionally, there are family-friendly facilities such as a mini disco, mini theater, and a room with video games for kids.
Are the rooms equipped with modern amenities?
The rooms come with Wi-Fi access, 26” flat screen televisions, mini bars, safety deposit boxes, and air conditioning. Some suites even offer direct pool access and ironing amenities upon request and availability.
What are the best times to visit the hotel?
The high season is in March, and the low season is in September.
How is the cleanliness and maintenance of the hotel?
The hotel is well maintained and very clean, with spacious accommodations and a quiet, enjoyable environment for walks in the evening. However, some guests have mentioned issues with mold in the rooms and around the tub.
Is parking available at the hotel?
Yes, the hotel offers free parking for guests.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Explore Nearby Attractions
Take advantage of the hotel's proximity to attractions such as El Camaleón Mayakoba Golf Club, Mamita's Beach Club, and Playa Maroma for a diverse range of activities outside the resort.
Consider Room Selection Carefully
Some guests recommended requesting rooms away from central areas to avoid noise, while others enjoyed the convenience of ground floor units. Consider your preferences and needs when selecting a room.
Make Use of Family-Friendly Facilities
Families with children can benefit from the hotel's family-friendly amenities, including kids' clubs, child pools, and entertainment tailored for younger guests.
Be Mindful of Service Feedback
While some guests praised the staff's courtesy and friendliness, others expressed dissatisfaction with the service. It's advisable to set expectations accordingly and communicate any concerns promptly.
Plan Restaurant Reservations
Guests noted challenges in securing restaurant reservations, particularly for specialty dining. Consider making reservations in advance to ensure access to preferred dining options.
Enjoy the Wildlife
Embrace the opportunity to observe wildlife such as iguanas, coaties, and even spider monkeys within the hotel's expansive grounds, adding a unique touch to the stay.
Check for Seasonal Offers
Consider visiting during the low season in September for potentially fewer crowds and more competitive pricing, while still enjoying the hotel's amenities and nearby attractions.
Take Advantage of All-Inclusive Amenities
Guests appreciated the variety of pools, buffet options, and activities available within the all-inclusive package, making it convenient for a diverse range of preferences.
Manage Expectations for Dining
While some guests praised the food variety and quality, others expressed disappointment. It's advisable to keep an open mind and explore different dining options to find the best fit.
Location
Prolongacion 5ta Avenida, 77710 Playa del Carmen, Quintana Roo
What's nearby
- El Camaleón Mayakoba Golf Club1.2 mi
- 5th Avenue2.4 mi
- Guadalupe Church2.6 mi
- O2 Mexico3.3 mi
- Mamita's Beach Club3.5 mi
- Beyond Diving3.5 mi
- Mexico Blue Dream3.5 mi
- La Fe3.6 mi
- Parque 28 de julio4 mi
- Albertos SCUBA4.3 mi
- Terminal Marítima de Playa del Carmen4.4 mi
- Aviario Xaman Ha4.8 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Grand Riviera Princess All Suites & Spa Resort
Low season | August |
|---|---|
High season | January |
Average price (weeknight) | $200 |
Average price (weekend night) | $197 |
When to book a room at Grand Riviera Princess All Suites & Spa Resort
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Grand Riviera Princess All Suites & Spa Resort
FAQs when booking at Grand Riviera Princess All Suites & Spa Resort
Nearby hotels and places to stay
Closest
See more nearby staysMost recommended
See most recommended stays in Playa del CarmenGood to know
Value for money | 8.0 |
|---|---|
Distance to city center | 4.3 mi |
Nearest Airport | Cozumel |
Distance to airport | 12.6 mi |
Everything you need to know for your stay in Playa del Carmen
Complete your trip
Popular destinations