Guest reviews
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All Reviews
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Couples
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Families
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Solo
Overall Rating
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9.0 "Excellent breakfast."
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9.0 "Excellent amenities."9.1 "91% thought the
building was wonderful ." 8.8 "88% found thegrounds to be nice ." -
8.7 "Good value."
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8.7 "Location is great."8.0 "80%
liked the proximity to sightseeing ." -
8.5 "Pool is good."
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6.9 "Food is average."
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5.5 "Beach is so-so."
Overall Rating
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8.7 "Pool is good."
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8.4 "Location is great."
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7.6 "Nice rooms."
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7.5 "Good service."8.6 "86% found the
staff to be very friendly ." 7.6 "76% thought theservice was very professional ." -
7.0 "Tasty food."7.6 "76%
loved the menu selection ." -
5.1 "Beach is so-so."
Overall Rating
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8.9 "Amenities are good."9.0 "90% thought the
building was wonderful ." -
8.8 "Good value."
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8.4 "Location is great."
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7.9 "High comfort."
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7.4 "Good service."8.1 "81% found the
staff to be very friendly ." 7.6 "76% thought theservice was very professional ." 9.8 "98% said therecreation staff was great ." -
6.6 "Food is average."
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5.3 "Beach is so-so."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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9.0review from
So many activities and events to do that are free including swimming, snorkeling and kayaking in cenotes. Events every night including Mexician , Caribbean and Mayan themed with food and dancers. Had bad service one time at one resturant. Italian resturant smells like sewer. Food was good but average.
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9.0review from
Tours in the resort, especially the snorkeling tour. The resort itself is beautiful. The beach is not very nice. Water looks black. But pools are very clean and beautiful.
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10.0review from
The beach and activities Sometimes slow service
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10.0review from
Everyone was friendly, good food, close to everything, plenty to do and staff was very helpful!
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10.0review from
I found the staff to be extremely kind & helpful. They went above and beyond our entire stay. No I can't think of anything to complain about.
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6.0review from
The food was fine for all-inclusive. The staff was not very friendly. The pool was cold. There was no fun drink menu and the drinks varied everyday. The beach was horrible.
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9.0review from
Absolutely loved the location, amenities and pools. Staff made everything! Food is not great. Buffet is only good for breakfast
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8.0review from
We love a smaller resort, and this was absolutely perfect. The staff were extremely friendly and accommodating. The food was fantastic, and we loved that we didn't need reservations for their a la carte dining. Their sales team was overly pushy to 'buy in' but that's pretty typical for Mexico.
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10.0review from
I like the facility itself, and the grounds are beautiful. They have a number of outdoor activities which were very fun. The staff were very pleasant and they were very attentive to making our experience go beyond our expectations. The food in the buffet restaurant was not very hot. It seemed to be luke warm. This included the coffee. In order to receive hot coffee I would go to the pastry restaurant and ordered a cappuccino. Also the air conditioning in the lobby was ok, not cold.
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10.0review from
The staff and the various activities The beach was very dirty
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10.0review from
Peaceful. Beautiful. Clean . fun. Not a total party atmosphere. Famiy fun. And not to crowded. Great experience. Family oriented.relaxing. No. We liked it a lot.
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7.0review from
The setting was absolutely beautiful. It truly is a resort set in a nature park. Lots of activities you can sign up for. Pools were spectacular. Service was great. Activities filled up quickly. Room a/c didn't work very well.
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9.0review from
So many activities and events to do that are free including swimming, snorkeling and kayaking in cenotes. Events every night including Mexician , Caribbean and Mayan themed with food and dancers. Had bad service one time at one resturant. Italian resturant smells like sewer. Food was good but average.
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9.0review from
Tours in the resort, especially the snorkeling tour. The resort itself is beautiful. The beach is not very nice. Water looks black. But pools are very clean and beautiful.
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10.0review from
The beach and activities Sometimes slow service
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10.0review from
Everyone was friendly, good food, close to everything, plenty to do and staff was very helpful!
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10.0review from
I found the staff to be extremely kind & helpful. They went above and beyond our entire stay. No I can't think of anything to complain about.
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9.0review from
Absolutely loved the location, amenities and pools. Staff made everything! Food is not great. Buffet is only good for breakfast
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8.0review from
We love a smaller resort, and this was absolutely perfect. The staff were extremely friendly and accommodating. The food was fantastic, and we loved that we didn't need reservations for their a la carte dining. Their sales team was overly pushy to 'buy in' but that's pretty typical for Mexico.
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10.0review from
I like the facility itself, and the grounds are beautiful. They have a number of outdoor activities which were very fun. The staff were very pleasant and they were very attentive to making our experience go beyond our expectations. The food in the buffet restaurant was not very hot. It seemed to be luke warm. This included the coffee. In order to receive hot coffee I would go to the pastry restaurant and ordered a cappuccino. Also the air conditioning in the lobby was ok, not cold.
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10.0review from
The staff and the various activities The beach was very dirty
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10.0review from
Peaceful. Beautiful. Clean . fun. Not a total party atmosphere. Famiy fun. And not to crowded. Great experience. Family oriented.relaxing. No. We liked it a lot.
