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Hacienda Tres Rios Resort Spa & Nature Park

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Carretera Cancún Tulum Km 54, 77760 Playa del Carmen, QR, Mexico

+52 984 877 2400

$176+

Hacienda Tres Rios Resort Spa & Nature Park

Overview
Reviews
Photos
Map

Hacienda Tres Rios Resort Spa & Nature Park - Playa del Carmen - Building

Provided by Leonardo

Hacienda Tres Rios Resort Spa & Nature Park - Playa del Carmen - Bedroom

Provided by Leonardo

Hacienda Tres Rios Resort Spa & Nature Park - Playa del Carmen - Pool

Provided by TripAdvisorVR

Overall guest ratings

8.4/10 Excellent

Based on 511 reviews

Review highlights

Location

8.8
Value for money

8.7
Food

6.5
Beach

5.0

Good to know

Nice building
Friendly atmosphere
Recreation staff is nice
Friendly service

Nearby

About

Putting you within a 15-minute drive of El Camaleon Golf Club, Hacienda Tres Rios - All Inclusive offers a private beach where you can enjoy cabanas, yoga, and beachside drinks. There's plenty of fun with the 2 outdoor pools and lazy river, and guests in the mood for pampering can visit the spa to indulge in hot stone massages, aromatherapy, and reflexology. Casa Las Islas, one of 6 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. There are 2 poolside bars and 3 bars/lounges, and rooms at this upscale resort get the details right with free minibar items and iPod docks.

Hotels.com

Amenities

Guest Reviews

All Reviews

Families

Couples

Overall Rating

8.4 Excellent

Based on 511 reviews

Location

8.8

Value for money

8.7

Service

7.7

Room

6.8

Food

6.5

Beach

5.0

Overall Rating

8.0 Excellent

Based on 301 reviews

Value for money

8.9

Location

8.8

Amenities

8.4

Service

7.4

Room

6.8

Food

6.2

Beach

5.0

Overall Rating

8.4 Excellent

Based on 209 reviews

Pool

8.4

Location

8.3

Service

7.3

Room

6.9

Food

6.4

Beach

4.7

Recent Reviews

All reviews
Positive
Neutral
Negative

9.0

Pros: The location was great. Not far from any other place. Service was wonderful. There's a number of activities at the resort to do that made the trip complete.

Cons: Our room had a strong smell of the mangrove river water.

Reviewed Aug 2017

review from
6.0

Pros: The location was great as well as the amenities and nightly entertainment. Many different things to do and never a boring moment. Pools were very nice as well as the variety of restaurants. Cafe staff was very friendly and professional.

Cons: Hotel staff seemed disorganized. Every person would say something different. Didn't receive everything as promised on the website. Beach could have been better maintained but beach furniture was very nice.

Reviewed Jul 2017

review from
9.0

Pros: So many activities and events to do that are free including swimming, snorkeling and kayaking in cenotes. Events every night including Mexician , Caribbean and Mayan themed with food and dancers.

Cons: Had bad service one time at one resturant. Italian resturant smells like sewer. Food was good but average.

Reviewed Mar 2017

review from
9.0

Pros: Tours in the resort, especially the snorkeling tour. The resort itself is beautiful.

Cons: The beach is not very nice. Water looks black. But pools are very clean and beautiful.

Reviewed Mar 2017

review from
10.0

Pros: The beach and activities

Cons: Sometimes slow service

Reviewed Feb 2017

review from
10.0

Pros: Everyone was friendly, good food, close to everything, plenty to do and staff was very helpful!

Reviewed Feb 2017

review from
10.0

Pros: I found the staff to be extremely kind & helpful. They went above and beyond our entire stay.

Cons: No I can't think of anything to complain about.

Reviewed Feb 2017

review from
6.0

Pros: The food was fine for all-inclusive.

Cons: The staff was not very friendly. The pool was cold. There was no fun drink menu and the drinks varied everyday. The beach was horrible.

Reviewed Jan 2017

review from
9.0

Pros: Absolutely loved the location, amenities and pools. Staff made everything!

Cons: Food is not great. Buffet is only good for breakfast

Reviewed Dec 2016

review from
8.0

Pros: We love a smaller resort, and this was absolutely perfect. The staff were extremely friendly and accommodating. The food was fantastic, and we loved that we didn't need reservations for their a la carte dining.

Cons: Their sales team was overly pushy to 'buy in' but that's pretty typical for Mexico.

Reviewed Nov 2016

review from
10.0

Pros: I like the facility itself, and the grounds are beautiful. They have a number of outdoor activities which were very fun. The staff were very pleasant and they were very attentive to making our experience go beyond our expectations.

Cons: The food in the buffet restaurant was not very hot. It seemed to be luke warm. This included the coffee. In order to receive hot coffee I would go to the pastry restaurant and ordered a cappuccino. Also the air conditioning in the lobby was ok, not cold.

Reviewed Aug 2016

review from
10.0

Pros: The staff and the various activities

Cons: The beach was very dirty

Reviewed Jul 2016

review from

9.0

Pros: The location was great. Not far from any other place. Service was wonderful. There's a number of activities at the resort to do that made the trip complete.

Cons: Our room had a strong smell of the mangrove river water.

Reviewed Aug 2017

review from
9.0

Pros: So many activities and events to do that are free including swimming, snorkeling and kayaking in cenotes. Events every night including Mexician , Caribbean and Mayan themed with food and dancers.

Cons: Had bad service one time at one resturant. Italian resturant smells like sewer. Food was good but average.

Reviewed Mar 2017

review from
9.0

Pros: Tours in the resort, especially the snorkeling tour. The resort itself is beautiful.

Cons: The beach is not very nice. Water looks black. But pools are very clean and beautiful.

Reviewed Mar 2017

review from
10.0

Pros: The beach and activities

Cons: Sometimes slow service

Reviewed Feb 2017

review from
10.0

Pros: Everyone was friendly, good food, close to everything, plenty to do and staff was very helpful!

Reviewed Feb 2017

review from
10.0

Pros: I found the staff to be extremely kind & helpful. They went above and beyond our entire stay.

Cons: No I can't think of anything to complain about.

Reviewed Feb 2017

review from
9.0

Pros: Absolutely loved the location, amenities and pools. Staff made everything!

Cons: Food is not great. Buffet is only good for breakfast

Reviewed Dec 2016

review from
10.0

Pros: I like the facility itself, and the grounds are beautiful. They have a number of outdoor activities which were very fun. The staff were very pleasant and they were very attentive to making our experience go beyond our expectations.

Cons: The food in the buffet restaurant was not very hot. It seemed to be luke warm. This included the coffee. In order to receive hot coffee I would go to the pastry restaurant and ordered a cappuccino. Also the air conditioning in the lobby was ok, not cold.

Reviewed Aug 2016

review from
10.0

Pros: The staff and the various activities

Cons: The beach was very dirty

Reviewed Jul 2016

review from

8.0

Pros: We love a smaller resort, and this was absolutely perfect. The staff were extremely friendly and accommodating. The food was fantastic, and we loved that we didn't need reservations for their a la carte dining.

Cons: Their sales team was overly pushy to 'buy in' but that's pretty typical for Mexico.

Reviewed Nov 2016

review from

6.0

Pros: The location was great as well as the amenities and nightly entertainment. Many different things to do and never a boring moment. Pools were very nice as well as the variety of restaurants. Cafe staff was very friendly and professional.

Cons: Hotel staff seemed disorganized. Every person would say something different. Didn't receive everything as promised on the website. Beach could have been better maintained but beach furniture was very nice.

Reviewed Jul 2017

review from
6.0

Pros: The food was fine for all-inclusive.

Cons: The staff was not very friendly. The pool was cold. There was no fun drink menu and the drinks varied everyday. The beach was horrible.

Reviewed Jan 2017

review from

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