Pros (+) friendliness and caring of the staff; the bedroom was quite nice
Cons (-) music at the bar was loud, no area for latino or any kind of dancing, more attention to taking guests into town when guest do not know anything about the place
5 stars
Hacienda Tres Rios Resort Spa & Nature Park
Carretera Cancun Tulum km 54, 77760 Playa del Carmen, Quintana Roo, Mexico
Playa del Carmen, Mexico
See location+52 984 877 2400Photos of Hacienda Tres Rios Resort Spa & Nature Park
Overview
Hacienda Tres Rios is a one-of-a-kind luxury resort that includes exclusive guest access to Tres Rios Nature Park as part of the all-inclusive plans. This resort features stylish, modern architecture and design with high ceilings and stunning locally-inspired finishes and furnishings. Guests can enjoy world-class dining, luxurious spa services, and a variety of well-appointed amenities in the various guest rooms and suites. Plus, it is all located on the Yucatan Peninsula right in the heart of the Riviera Maya.
Hacienda Tres Rios Resort originally began as an experiment of the nature park, which was originally designed as an ecological park. The resort features sustainable construction and materials and prides itself as a leader in the model of sustainable tourism development. The goal is to provide high-quality experiences for visitors and still meet the demands of environmental and social responsibility. Plus, it allows guests to enjoy the 326-acre nature park that includes preserved jungles, three beautiful rivers, and more than 250 species of plants and animals that are native to the area.
Guests staying at the Tres Rios resort in Riviera Maya can enjoy all-inclusive services and amenities, included in the price of the room. Unlimited meals are available at the resort’s many restaurants and bars, as well as unlimited alcoholic and non-alcoholic drinks. Guests also enjoy 24-hour room service, an in-room minibar free of charge, private beach access, concierge services, a fitness center with steam room and sauna, and two swimming pools. There is a kids club program and an adults-only pool, making it easy for families to split up and enjoy some downtime.
Amenities at Hacienda Tres Rios Resort Spa & Nature Park
- Private beach
- Fitness center
- Restaurant
- Room service
- Free Wi-Fi
- Coffee machine
- Cable or satellite TV
- Free toiletries
- Child pool
- Airport shuttle
Services and conveniences
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- 24hr front desk
Basics
- Free Wi-Fi
- Fire extinguisher
- Air-conditioned
- Free toiletries
Pool and spa
- Sauna
- Spa
- Steam room
Accessibility and suitability
- Increased accessibility
- Elevator
- Designated smoking area
Outdoor
- Beach towels
- Private beach
- Garden
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Dining
- Restaurant
- Minibar
- Coffee machine
Things to do
- Beauty salon
- Bicycle rental
- Pool table
Health and safety
- Daily housekeeping
- Safe
- First-aid kit
Family friendly
- Babysitting or child care
- Complimentary breakfast
- Child pool
Parking and transportation
- Parking
- Airport shuttle
Media and entertainment
- Cable or satellite TV
- DVD player
Bathroom
- Hairdryer
- Bathrobe
General
- Storage available
Fitness
- Fitness center
Reviews of Hacienda Tres Rios Resort Spa & Nature Park
8.0
Very good
306 verified ratings
Wonderful
143
Very good
56
Good
50
Okay
17
Fair
12
Mediocre
11
Poor
17
Summary of reviews
Pros (+)
Cons (-)
Reviews(1)
Q&A(5)
Tips(10)
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8.1 out of 10
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The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the highlights of the Hacienda Tres Rios Resort Spa & Nature Park?
Guests can enjoy exclusive access to Tres Rios Nature Park, stylish modern architecture, world-class dining, luxurious spa services, and a variety of well-appointed amenities in the various guest rooms and suites.
What can guests expect from the dining options at Hacienda Tres Rios Resort Spa & Nature Park?
Guests can enjoy unlimited meals at the resort’s many restaurants and bars, with varied options and high-quality food.
How is the cleanliness and maintenance of the rooms at Hacienda Tres Rios Resort Spa & Nature Park?
The rooms are well-maintained, with comfortable beds, ample space, and excellent cleaning services provided by the staff.
What are the available amenities for families at Hacienda Tres Rios Resort Spa & Nature Park?
The resort offers a kids club program, a child pool, and complimentary breakfast, making it an ideal choice for families.
When is the best time to visit Hacienda Tres Rios Resort Spa & Nature Park?
The low season is in January, and the high season is in November, offering guests the opportunity to choose the best time to visit based on their preferences.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Take Advantage of the Nature Park
Guests appreciated the access to Tres Rios Nature Park as part of the all-inclusive plan. Exploring the preserved jungles, rivers, and diverse plant and animal species was a highlight for many visitors.
Consider Noise Levels
Some guests reported issues with soundproofing, with noise from outside and neighboring rooms being disruptive. Light sleepers may want to inquire about quieter room options.
Be Mindful of All-Inclusive Benefits
The all-inclusive package includes unlimited meals and drinks, but some guests noted that service levels varied, with certain staff members providing exceptional service while others were less attentive.
Plan Dining Reservations
Guests reported challenges with restaurant reservations, particularly when booking through third-party platforms. It may be beneficial to inquire about the reservation process upon arrival to avoid any inconvenience.
Explore Nearby Attractions
The hotel's proximity to attractions like Parque Natural Tres Ríos and El Camaleón Mayakoba Golf Club offers opportunities for outdoor activities and exploration beyond the resort grounds.
Check Vegetarian Dining Options
Some guests expressed disappointment with the lack of vegetarian food options, citing limited choices and a lack of variety. Vegetarian guests may want to communicate their dietary preferences in advance or explore nearby dining alternatives.
Pack Light for Outdoor Activities
With access to a private beach, kayaking, and biking tours, guests recommended packing appropriate attire and gear for outdoor excursions to fully enjoy the natural surroundings.
Inquire About Family-Friendly Services
Families appreciated the kids club program and child-friendly amenities. Guests traveling with children may want to inquire about specific services and facilities tailored to families.
Seek Recommendations for Staff
While some guests encountered inconsistent service, others praised the attentive and friendly staff. Seeking recommendations for specific staff members known for exceptional service could enhance the overall guest experience.
Location
Carretera Cancun Tulum km 54, 77760 Playa del Carmen, Quintana Roo
What's nearby
- El Camaleón Mayakoba Golf Club1.7 mi
- Playa Paraíso4.9 mi
- 5th Avenue5.2 mi
- Guadalupe Church5.3 mi
- O2 Mexico6.1 mi
- Mamita's Beach Club6.2 mi
- Beyond Diving6.3 mi
- Mexico Blue Dream6.3 mi
- La Fe6.3 mi
- Parque 28 de julio6.8 mi
- Albertos SCUBA7 mi
- Terminal Marítima de Playa del Carmen7.2 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hacienda Tres Rios Resort Spa & Nature Park
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
September | February | $377 | $369 |
Cheapest month to stay with an average 70% drop in price. | Most expensive month to stay with an average 168% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
When to book a room at Hacienda Tres Rios Resort Spa & Nature Park
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|---|
8.5 | 7.0 mi | Cozumel | 14.0 mi |
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