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The restaurant staff and the bar staff were Excellent We had a lot of people rotating through the dining room .
Nice staff, quiet rooms, good parking area. Our room was clean and had recently been updated. I was concerned by all of the reviews talking about construction noise, but we did not hear or notice any construction underway during our stay on October 29 - 30, 2015. I live in the area and we were just staying there as a treat. In the future, I wouldn't hesitate to recommend the hotel to out-of-town visitors.
The hotel was nice and the rooms were some what clean The service was awful. The told me the could drive me to a work event and then told me that they dont have a shuttle service on the weekend when I called weeks ahead of time to make sure of this so I didn't have to drive drunk. There was only I e person working the front desk which was Prob why she had an awful additude. And they didn't give me my cookie lol that part I didn't care much about but still thought it was funny. Don't get there breakfast it is soooo awful, powdered egg mix!? Who does that lol the only place Iv even stayed where they could actually mess up breakfast lol crack an egg you last SOB's
Fruit water, nice front staff Renovations.
It was relatively quiet. Hotel staff was unfriendly, sheets had stains, pay movie service didn't work, exposed fixture in bathroom above show. Tub was too small for a bath. I can't recommend this hotel.
We came duriing renovations to the lobby so lots of crowded conditions down there. Also, rooms recently renovated are great-- all suites. BUT-- toilet was broken and never fixed. Front desk calls weren't answered. Chalking it up to the renovation...
It is a hotel Poor internet
I HAD PAID IN ADVANCED RESERVATION AND AFTER TRAVELING ALL DAY I GET THEIR AND THEY GAVE MY ROOM AWAY AND SENT ME TO ANOTHER HOTEL.
The staff in restaraunt were great. Also Jeff front desk man was very customer friendly Everyday if not twice a day told them the toilet leaked also the water in toilet was very dingy as well as toilet seat needed changed
Decent hotel. Clean decent rooms. Staff was pleasant. Youth hockey convention....kids running through halls yelling and screaming. Had to complain twice once when we got there and another time overnight.
They claim the booking should not have happened. I had to drive 20 miles to find a hotel at midnight. I expect a credit James ashton
Ac was loud, the door handle was not working properly
Had stayed here previously and don't remember the A/C problem and chose to go back again. I'd probably go return. Air conditioner noisy and cycled all night waking me up. It blew across the bed...when it was running, too cool, so had to cover up. After it stopped, it was too hot, had to kick off covers. Finally at 2am I got up and turned it off! It was not a good night's sleep! Minor problem, only one of the two elevators was running making wait time very long. Heard many complaints from fellow riders about how long they had to wait and how crowded it was once the elevator stopped.
The price and cleaniness of the room! The staff was awesome! The breakfast could have been better. The only good thing was the Belgian waffles!!!
I just enjoyed my time spent here with family. The pool was fun. We went about 4 times that weekend we were there. Not many people in there. Breakfast was delicious and hot. We had a problem with the bathtub and called many times. The building guy came once but no one word from anyone else all weekend.
Clean and comfortable. The staff give misinformation which reflect the lack of training received from managers. When issues arise due to the incorrect information provided by staff, the customer is liable for paying in full. They should be honest and take responsibility for their errors, but they dont. The hotel is not accessible as stated.
Bargain for the cost, especially considering we stayed on a holiday weekend. Location is only 15-20 minutes from the Philadelphia Zoo, which we appreciated. Breakfast was tasty and main food items changed daily in our 3-day stay.
The hotel was well maintained, clean and comfortable. The staff was friendly and the complimentary breakfast was very good. Only negative was the noise from the local interstate not far outside our hotel room window.
Clean room. Comfortable bed Thin walls. A bit noisy
Needed a late check in time and the staff was most accommodating Room and Hotel were clean. Breakfast was good, we got down about 30 minutes before closing and the food was still fresh and hot.
The beds are awesome. I can't recall ever staying in a hotel and the bed being more comfortable than my own bed at home. The location is also great because it is right across the street from the KOP mall. If you don't mind crossing huge intersections, you could easily walk to the mall from there. The breakfast was also really nice, but it was a VERY long walk from the room and difficult to find. We would have been better off getting in the car and driving to the breakfast area considering the amount of time it took and the twists and turns it took to get there. I know this is an older hotel, but seriously - how is there no elevator?? It's clear renovations have been done, but one of those should have been adding an elevator to the older end of the hotel. As we were leaving, we noticed one on the newer end, but in the amount of time it takes to load everything on a cart and drag it to that elevator, we were better off carrying it up and down the stairs ourselves. Lugging all of that up the stairs was a huge disappointment and would definitely cause me to find another hotel if we stayed in that area again.
One of the better complimentary breakfasts in this price range. Great access to KOP mall. Room was clean and checking in staff were excellent. Just a bit more soundproofing needed to completely block hallway and upstairs toilet flush noises, still able to get a great nights
- Clean/Well kept/ new or updated facility - Everything in good repair - Friendly Staff - Very good hot breakfast included - Nice pool and workout room - wonderfully landscaped inner courtyard - close to restaurants/convenience stores/ gas stations - Reasonably priced compared to other local hotels Highly Recommend to those who want a quality place to stay. But must keep budget in mind.
Great location right across from King of Prussia mall. Decent breakfast included Wifi was surprisingly reliable
Breakfast was wonderful, times were great, comfortable room, price was reasonable. nothing
How Mickey the rooms were later out Nothing
No elevator to second floor
The hotel was well kept, the staff was friendly. Great place to stay, excellent value
Rooms are a bit dated. Pillows were terrible.
Beautiful, clean rooms. Beds were very comfortable. Bathroom was roomy and clean. Location had a few shops. Only about 20-30mins from downtown Philly. Free breakfast had average selection. Nothing to write home about.
The staff was very accommodating and friendly. We enjoyed our stay and would stay again and recommend to others. It was very clean. The pool was clean. There was one staff member that was a little grumpy but I am hoping he was just having a bad day. Definitely take the hot tub warning as truth.... it gets way too hot!!!
Hotel overall besides the staff. STAFF
Great location, quiet, off busy roadway, indoor pool No microwave in room, room was small but comfortable
The staff always makes you feel like you're returning home The bedding doesn't seem to be up to the quality of Marriott
The hotel was very nice and the people were very friendly. I was there for the Devon horse show so we did not get to spend much time at the hotel.
The location Room condition: chair had a large stain and the stuffing was coming out; bedskirt was covered with lint "balls": needed to ask for glasses two days: bedspread was pulled back but bed was never "made", fitted bottom sheet was never totally covering the mattress: clean towels were there but at the same time the soiled towels were left on the floor: Would not stay there again.
We used the room as a base camp for the seminar and award banquet on Friday night. We intended to stay over but with ask the snow we decided to return home after the banquet. It served its purpose well. I hate sliding doors, no privacy, very embarrassing and uncomfortable
The room #310 smelled like cigarette smoke. And the people next door to me were drunk and talking loudly, screaming, singing for three hours in the evening. Very obnoxious. Not your fault.
The location of the hotel and the fine breakfast the next morning made our stay a pleasure.
The room and hotel were very clean! The curtains on each side of the window were only there for decoration. They didn't actually close. This was a problem because the light from the parking lot was directly in front of the window, which made it hard to sleep.
My deal was for a King bed and I ended up with 2 queens. There was no change.
The walls are very thin. Heard doors open and closing all night long.
I like the location and the hotel was nice enough. Nice bathroom. Elevators seemed to make noise and seems old. no indoor pool even thought the pics that I scrolled through showed a beautiful indoor pool and was hoping to enjoy that with my two daughters. I also booked two queen beds and when I checked in they said they saw that I made a "request" for two queens but could only give me a king with a pull out sofa. That was NOT a request that is what I booked. I would not have chosen this hotel if only a king was available. I was visiting my daughter that is attending Bryn Mawr College. The attendant at the desk was nice and gave us complimentary breakfast coupons. I did use them but wasn't planning on having breakfast at the hotel because my daughter is also vegan. The only thing she can really eat there is fruit and there was some soy milk out so she was going to have a bowl of cereal. When she went to pour the soy milk it was frozen!! The server was able to come up with more from the back. This was really NOT the experience I expected but made the best of it. I plan on traveling to this area several times a year. Not sure I will give this hotel another chance. There are many choices.
Modern large comfortable rooms.
Rooms not available at checkin. Casino way too smoky
Location is great. Generally clean room. For the price, it was good, but have stayed in other area hotels for similar price and had better accommodations and amenities in room and at the property. Bed was very uncomfortable.
Convenient for the sports show we were going to and that's about all. Restaurant was fairly good. No window in room, skimpy toiletries, lumpy uncomfortable bed, very noisy room near the elevator. Also, could hear through the walls.
The room was very nice. The food was delicious. The atmosphere was romantic. Loved gambling. Lost card and would very much love to get it back or a duplicate sent to my home 110 Clear Creek Drive Bear, DE 19701 This would be Greatly appreciated. Thank you in advance for your cooperation. Please have a great day. Sincerely, Delores McNeill The travel to the nearest restaurant. No smoking in Bedrooms.
Mis led to believe that this was a non smoking room and to assume a certain level if cleanliness. Sheets, bedspread and worse yet pillows! were pilled and stained. What might pass as outdoor carpet on floor was stained and the bathroom was atrocious. We arrived at midnight and even facing the real possibility that we might have to drive all the way to Philadelphia to get a room and possibly not receiving a refund in this one did not deter we weary travelers from turing right around and leaving. I will never take a chance on this outfit again.
The comfortable room, and helpful staff Bathroom needs updating
Clean, friendly staff, excellent service
It was great clean and quiet
Clean bed My staying hotel included breakfast but when I checked in hotel they never mention it. Which I paid for it. Also this hotel did not provide bath tub.
Cleanliness, comfortable beds, library
No major problems with anything. Room, facilities, food were all fine for my purpose (business) for a 1-day stay. I was surprised that there were no snacks and a very limited selection of drinks in the Concierge Lounge during the day.
The lobby staff was very professional and attentive.
Nice gym/pool/hot tub to relax. My friends and I stayed in 3 rooms. I was charged for parking and internet when the other rooms were not. Very unfair and tricky staff at the front desk.
Incredible value for the money. Would be a great place to use by a family for a Philly vacation (if you have a car) or a long-term business traveler. Bed was very comfortable, loved the kitchenette, bathroom was nice and big. The breakfast was way above standard, and staff were friendly. I would definitely stay there again. Nothing.
This hotel has full suites, so each room has a kitchen, living room, bedroom, and full bathroom. They are very spacious and would be perfect for a family. Everything was very clean and fairly new. They have a free full breakfast every morning. The quality of the hotel is still that of a 3.5 star hotel - it isn't a luxury hotel. - but the rate was absolutely incredible for what is offered and the service is excellent.
Manager was pleasant. No help with luggage at checkin, have a bad back and was in a visible back brace. Room was prepaid. Was asked for credit card at checkin and my personal checking account was charged for 2 days. Was out during the day, could only speak with evening staff. The 1st person said she would call me back about it and never did. Next night, I was told that only the manager could fix it and was not able to do this until check out. The charge was for $265. Lucky that it did not cause me to go into overdraft. It was not removed until the day after I returned home. No refrigerator or microwave in the room. Food in their restaurant was very overpriced. Staff at check in were snobby and indifferent. Room was over priced, wet carpet and night table beside the bed. Sheets were changed only once in 5 days. Bathroom had a mildew smell. Air conditioning unit was very loud. Room was at the end of a very long hall. Not great for someone with a bad back.
Breakfast that was included was very good. Staff very friendly.
pool and hot tub food too expensive
location, property, rooms, breakfast buffet (monday - saturday) staff ignored us. card key broken, told to wait for manager. never show. eventually got keys, told manager would call, never did, empty liquor bottle under bed in room, old coffee cups left in room.
Everything!!! I didn't stay longer
Bed was comfortable No signs stating when the pool and jacuzzi closed. Front desk was rude when asked about the shuttle services. Lack of courtesy, dog down the hall in a room barked all night
This hotel was very clean and comfy. Location was great. Perfect for a weekend getaway. Our only complaint is the shower door, or lack of. Looks nice but since it was very cold outside, we couldn't get the heat to stay in the room, it made for a cold shower. We put towel at the door so the cold air would quit coming in from the hallway and by the time we went to sleep it had warmed up.
Nice hotel, with very comfortable rooms WiFi was not free
Clean, close to mall
I did not like any of this hotel. I didn't like the double booked wedding, I didn't like the loud annoying drunk crazy atmosphere at 12:30, I didn't like the clueless and non helpful desk attendants. I did not like it here. The front desk was useless and had no idea how to handle themselves.
Best hotel I've ever stayed at. Best staff, best amentities. Amazing breakfast. absolutely nothing.
We have stayed here before and they have remodeled since. Very tasteful decor. The rooms are large and the beds are awesome. The staff is always friendly and accommodating. We love that they had coffee, snacks and wine available throughout the day. The cookies were delicious.
Decent hotel if the staff cared. When we were trying to sleep there was a party on the floor. Called security and they did nothing. Then we called the police and they did nothing as well.
warm cookies in lobby The breakfast was not complimentary. The chef and omelets to order is a nice touch, but should be an option.
Room service had good food The walk to the casino was very long the restaurant s on site were very poor.
engineers are responsive people!thank you for the way you do,the stuff on the front desk and shuttle drivers are doin' great.tnx for your attitude troubles with hot water availability air conditioner sounds like a jet plane) do not use the taxi services they call on the front desk(strange and rude behaviour(
Loved the room and the bed was so soft! I think they sold us on what new bed we want! Didn't like the pull out handle to turn the water on. Strange.
Slightly hard to find, but well worth the search. Plesasant suite accomodations which offered large breakfast and evening snacks. Good value.
Facility old but spacious Staffs are mean and tricky
All of the staff that I came across in the hotel were very friendly and helpful... The toilet add a slow drip but was so minimal, I forgot to mention it when checking out.
Convenient to Rt 76 to get to Philly. Spacious, clean, comfortable. Worth the money to stay outside Philly rather than right downtown (even though the traffic on 76 can be awful depending on time of day). Half the price and twice the room. Free parking.
Nice place - staff were friendly, room was quite new and clean. The room was a very good value. The sofa bed was not very comfortable.
Spacious room. Also very clean. Too close to the train. Sometimes loud.
Breakfast was great! The staff was very friendly too.
Friendly staff & convenient location Breakfast wasn't that good.
I stayed at the Residence Inn before taking the COMLEX PE exam. The NBOME testing center is a five minute walk away from the hotel which is very convenient. Getting to the hotel was pretty easy. I flew into Philadelphia, and took the train (Airport Line) to Suburban Station where I transferred to the R6 (Manayunk/Norristown) Line. You can transfer at any of a number of stations (30th street, Suburban or Market East), but I like Suburban because 1) the station is indoors with shops to get something to eat if you have to wait for your train, 2) there are printed train schedules available, so be sure to pick up Norristown schedule while you are at Suburban Station as it will be nice to have the timetable and a list of the stations on the line, and 3) it's crowded which is nice when you are in a strange place. The R6 then runs out to Conshohocken. The train stops about a block away from the hotel which is very convenient. A ticket costs $10 one-way which you can purchase on the train car from the conductor with cash. The train ride on a Sunday morning took two hours. The actual ride was one hour, but I just missed the R6 and so had to wait an additional hour for the next train to arrive at Suburban station which doubled my trip time. I think two hours is worst case scenario, as this was a Sunday morning and trains were running hourly. They may run more frequently on weekdays. Other students said a car ride to the airport takes about 45 minutes without traffic. The return train ride Monday evening took just under two hours from arriving at the station in Conshohocken to sitting down at the airport terminal past security. So, if you are flying into PA for the COMLEX, and are considering the train, budget for a two hour train ride, and you'll be safe to catch your flight. Since the 8am COMLEX ends around 3:30, the very earliest you can schedule a flight would be 5:30, and that is if everything is perfectly aligned. I'm not that brave, so I scheduled a 7:30 flight and had a...
Everything was very nice. Train noise was okay once we got used to it.
The breakfast was great and it had a great work out facility and pool.
The associates were WONDERFUL very helpful and extremely nice...made you feel at home stayed two nights and the breakfast was different each morning and had a great variety to choice from Tv was poor sound kept getting loud then quiet was annoying also the trains were quite loud
Everything. It's a great place. The only thing that I would improve is the breakfast. The staff is great, all is fresh. But the quality of the food could be better - for example the baked goods, and it would be great to have more variety - different kinds of fruit, jams, etc.
The air wouldnt turn off in 604
Room furnishings seemed new and fresh Breakfast was a disappointment
Location was good. Bed was comfortable. Cleanliness could be improved. Dust in the room, hairs on the towels, sections of carpet were stained. My refrigerator was broken but the manager on duty was kind enough to replace it himself. That impressed me.