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Window opened and had screen, so could have fresh air. Lumpy, low quality pillows. No elevator.
From the second I walked into the hotel I was greeted by a friendly woman named Janet at the front desk. She quicky helped me check in and gave me so much information about the hotel and my stat. She was so helpful and friendly it was amazing! Having bad experiences with hotel customer service before really made me appreciate her help. She is a great employee! My room was awesome. My date and I enjoyed our stay at this hotel, it was very comfortable overall. NO COMPLAINTS!
Great value, clean, newer decor. Excellent breakfast buffet. Some drunk hotel guests woke us. You can hear a lot from the hallway inside the hotel room.
The staff. We had a great check in with a wonderful woman who welcomed us better than anyone, and we do a lot of traveling. If there's anything you can do to praise the professional, efficient African American woman who checked us in, I'd appreciate that.
Divider in room, 2 tvs, whirl pool tub Room was not ready till 330. No elevator
Only needed it for one night so it was a goo value for the money
Great Hotel over all That i booked a certain type of room but the hotel itself DOES NOT go by third party reservations and gave me another type of room. WHAT IS THE POINT OF BOOKING THROUGH KAYAK, if they do not honor the bookings????? I have read the reviews and there are MANY MANY customers that have complained about the same thing, i was hoping i wouldnt encounter the problem but i did. VERY disappointing, WHY on earth would a hotel agree to be on THIRD PARTY BOOKING WEBSITES, if you dont HONOR ANYTHING THAT IS BOOKED FROM THEM???? kayak i suggest you take them out of your listing.
Mostly everything! the hotel was great, it was clean, it was modern, and the amenities were excellent!! I strongly did not like the front desk staff named Jackie. Very rude woman, in the front desk, who did the minimal in trying to help. Everyone else besides her was very kind and friendly. i would love to book at this place again, but there is no way i am dealing with her.
Clean, well-kept No bacon on the breakfast buffet
The room was clean. The staff had me take a freight elevator with a trolley cart to a dead end. I was unable to roll a trolley full of bags to my room because of the stair case. The place was poorly design They also could have told me to take my car around the building and carry my bags one flight up. That would have been a lot simpler. I will ever go back to that place.
The hotel was great, i liked the rooms and everything it had to offer. i also liked the pool and how it was close to many shops if i needed anything down side was someone in the front desk. im not sure what her name was but she wore a black blazer. I think she needs work with her eyes, it kept rolling. Not very friendly, or welcoming. but that was the only person i encountered with an attitude. The other staff were pleasant, i had no other problems.
Good location. Reasonably clean Hotel needs to be updated. Bathroom was small and cramped. The hotel is in need of repair. The restaurant closes too early.
Breakfast was horrible tv was broke and I set the alarm clock for 8:00 am and bring they cut the power off for a min the alarm didn't go off getaway was awful
Can't give much of a review. Was there on business for one night. Location was convenient. Exterior was impressive. Room was nice. I was not expecting much, so it met my needs. Would stay again.
I was very dissatisfied with our stay. I planned a last minute staycation with my daughter. The weather was menacing so I looked for a place in the area with a nice indoor pool. What they don't tell you in any of the descriptions on the Sheraton Paraippany is that the pool is part of the Atlantis Health Club and, evidently, anyone can go for the day (I imagine there's a small fee). We were swimming in the already cramped single lane of the indoor pool. I was already dismayed that, even though there were many little ones swimming with their parents, they still excluded us from the other two roped off lanes--one was reserved for lap swimming, and the other for kiddy swimming lessons (with MANY kiddies, one of them screaming at the top of his lungs for the entirely of his lesson). I noticed pieces of food, cereal and other garbage, laying around the pool, while the life guard sat there, allowing kids to balance themselves on the divider ropes, despite someone trying to swim laps right next to them. What sent me (and my ten year old) over the edge was when an entire group of young children arrived from outside the hotel. A day camp I think. There were now an additional 15 or so kids, plus 3 or 4 adult supervisors. For the first half hour they were there, the outdoor pool was still closed due to bad weather--why they did not open up another of lane to accommodate this group is beyond me. They expected 30+ people to swim comfortably in one lane of a NOT Olympic sized pool?! It was ridiculous so we left and went back to our not very clean room (pubic hair in the bathtub, stains on the carpet and on the bed-skirt) and ordered over priced hamburgers that were hard as hockey pucks and ridiculously over-priced. It was just an all-around very disappointing experience. I will not be returning there.
cleanliness, friendly hotel staff Women's bathroom above my room. You could hear high heels and high power toilet flushing from the 6th floor bathroom every few minutes.
When I order a superior king don't change it to double bed room and tell me that's what I ordered
Everything, services and everything they did to make us happy The bed a little be, it was like not what I was spected i Think they can have a better mattress
I made one phone call and u charge me $33.00 for one & $7 for the next one.
Staff was friendly Nothing.
Nothing No water in pool Gym terrible Had no room key for us upon arrival and for a few hours until my buddy got loud with someone about it and that majestically we got a card Rooms were dirty Desk chair was all messed up They provided corona with no limes put in a ice bucket upside down not even with the body submerged in ice Straight up terrible
We stayed here for our first NFL game, giants vs Jaguars. There was a shuttle to the game that was significantly cheaper than paying for parking and we didn't have to deal with the traffic. To our surprise, many of the giants were staying in the hotel as well. We meet quite a few of the team and even shared an elevator with one of them. We upgraded to the city view for $10 and it was well worth it. We will definitely be back. While the room was gorgeous and comfortable, it was odd there was no mini fridge, and no where to get drinks. The gift shop was closed when we got back from the game and the vending machines didn't work. We were so thirsty!
I booked a room with two beds, and got a room with one! Manager told me she would drastically reduce my room rate for the inconvenience, was busy at the moment and promised to contact me by cell phone as soon as she could that evening. Manager never called, and never answered multiple voice mails I left her. poor customer service!!!! As if the above was not bad enough, our room was directly behind the elevators on the 14th floor, and the loud, constant, noise made it impossible to sleep. Asked for any other room, and was told they were sold out. The hotel should never book room 1411, the noise from the elevators is unacceptable.
ITs proximity to the Meadowlands - liked how they embraced the Springsteen show, and pumped his music through the lobby and outdoors while we were all arriving. Rooms were clean and comfortable. Check in was quite long because of the sheer number of people arriving at the same time, but they made it fun with the music and an "impromptu" pre-show party in the lobby.
We booked one "king standard room" and we received a double instead, the room was cold and humid and not too clean.
The shuttle was very good. The rooms also. I didn't liked the restaurant in the main entrance. It is not good to put it there. The design of the restaurant i also didnt liked. The lady she was the chief of the restaurant was not very kindly.
The hotel staff had difficulities to confirm my reservation due to last minutes booking. However the Director of Guest Relaltion very helpfull and support during my stay
Staff No water pressure. Toilets questionable. Shower weak. Needs some engineering. Do a little food on Bruce Springsteen nite. The shows always last late. Great staff
Staff in general very nice! Attitude with the guest attendant at the Restaurant, Rooms are not clean enough to be a Marriott, disappointed!!
Doorman was nice. Girls behind desk were not pleasant. Plus, I checked out early. Booking.com told me there would be a cancellation charge but I didn't hear how much. Hotel charged me a cancellation fee of $75; Booking.com's email showed it was supposed to be $35. Same when I checked in--rate higher than Booking.com, but I caught it then.
comfy beds, entire staff bathroom amenities (shampoo, conditioner, lotion)
Clean. Nice looking. No free coffe in lounge. No free breakfast on weekends. Not enough parking. Pool closed at night.
The property is modern, sleek, beautiful. Anda well kept facility. Breakfast is not available on the weekend, only through a limited room service menu.
Pleasant and clean No bathroom exhaust
My girlfriend and I spent the night there for a nice getaway from home after we had went to my brother's soccer game at Seton Hall. Everyone and everything was great. The room was perfect, we had requested extra towels before we checked in and the accommodation was made. When we got there, I called the home bar to request a bottle of wine and the bar staff was able to help recommended a good wine for us. Everything was clean and comfortable. Definitely would recommend staying here for any occasion, especially for the price, very good value. We will absolutely keep this hotel in mind for weekend excursions in the future. There was nothing not to like, everything was great.
The Strip House restaurant
The staff was extremely helpful and courteous in both the hotel and the restaurant. The facilities were clean. The rooms need more noise insulation. Both from outside noises, and interior noises. There should be an exhaust fan in the bathroom.
Location & price. Thin walls.
Price, Location and Staff WiFi didn't work in the room, but not a big deal
Room, facility and staff Room Service was OK and Food was too expensive, especially the breakfast
Very friendly and professional staff.
Very impressed, felt luxurious not outdated! Beautiful hotel, friendly staff, loved it!
Front desk was very friendly at check in. We attended a wedding here and staff were less friendly after the event (less we had been drinking but not belligerent). Walls are thin. We were woken up at 9am by housekeeping knocking on other peoples doors. There appeared to be water damage in the ceiling and bathroom needed some maintenance.
The hotel was perfectly located for us, near the train to head to Manhattan and near universities. We were on the back side and our window looked down upon the trash.
I really appreciated the attentive service. Front-desk staff were incredibly nice.
Room was clean enough, bathroom worked, all the basics were there. I ran the fan all night and thus the room was quiet enough to sleep in. Its main business seems to be weddings and other big parties, so bar and restaurant VERY crowded and not available to guests who want to have a quiet drink. Door to hotel does not have automatic open button -- crucial not only to those with mobility issues, but anyone with a lot of luggage. How is that even legal in 2016? Breakfast included but there's not enough seating, so it gets loud and crowded. They use styrofoam cups for coffee. Again, I must remind the hotel, it's 2016. The decor is **very** outdated. Forest green carpet in the room, vertical strip wallpaper -- from the 80s or 90s. Was fooled by high reviews into thinking this was a nice place to stay when it in fact it is just adequate.
It is a great location, just a block away from the train station. Went here to get away from distractions and focus on work. Got a nice size room, all the amenities that I need and with room service, I never had to leave my room for anything. Perfect place to get quiet and work done. Not that it bothered me but the decor is a little outdated. But a desk still worked as a desk and furniture didn't break on me. If I was going to the hotel for an actual leisure trip, the tv might need to be upgraded.
We like the room, continental breakfast & convenience of train to the city. Train is a plus. Sr.'s can buy a SENIOR train ticket at the TRAIN STATION, otherwise buy train ticket at hotel & walk approx. 1/2 block to train. VERY nice older hotel. It is an older hotel but everything is very nice. We like the continental breakfast. Parking. Train to the city is great, can walk 1/2 block & get on the train to the city. We have stayed at this hotel numerous times.
The rooms are comfortable and clearn and there is a really bar and restaurant connected to the hotel. It's in a subburb and has a completely different feel than the "big box" hotels. Love the nice breakfast spread they put ou the morning which is included in the room price. There's also a very nice pool and courtyard.
Front desk not accommodating
Excellent staff. Was charged for a Tylenol, I thought that was kind of cheep.
Location and atmosphere very friendly staff everything seem to be very clean, and comfortable. no
Would have appreciated a breakfast buffet that was included in cost of room. Otherwise, great hotel.
Hotel is nice on the outside. Good location. Pool and gym are ok but not great Rooms are old and beat up. Beds were not so comfortable. Toilet broke. Ac was leaking water and was so loud. Bad customer service. Promised a crib but never got one. Promised a mini fridge but didn't get one until next day which caused my food to go bad. Will not return to this hotel.
Nice rooms, comfortable bed, staff were pleasant, the shuttle to the train was a nice touch! Hotel wifi was out the first night. Hot water was out the second day I was there. Vanderbilts, the hotel restaurant was ok, food was ok, bar staff were terrific, but there isn't really a system for being seated or getting service.
Very clean. Quiet. Friendly staff. It would have been nice to have a refrigerator in the room.
When we arrived at the front desk at 11pm our reservation was not on file. The staff had to scramble to give is a single room. To the staff credit they discounted our stay and comped breakfast. See above.
Clean bed sheets Clean bathroom No hot water for showers Just warm water Looks old inside rooms
It was very clean, bathroom was really nice. Room was extremely small.
Confusing charges. Unable to provide receipt for cc charge. Promised to email but no response, yet. Fun sports bar.
Clean room with breakfast included AC was broken in room, took them 1.5 hours to get us room with working AC. Staff seemed overwhelmed with tasks and wasn't very helpful or responsive to problems. Obviously old hotel with a few cosmetic updates, but still dumpy.
Clean and Spacious room. Food shops and other stores are where near to hotel
Location was fine Dirty and smelled
The room I asked the front desk to tell the other people to stop smoking weef but they didn't do anything
I don't have time to list EVERYTHING
-Searched for this hotel on Kayak and it was the cheapest of the ones in the area. I'm surprised that the cost was so low because it really was a great place to stay! -Continental breakfast was great, new food items every day. -The front desk staff was very friendly and helpful. I called down on the second day of our stay to ask for more towels and washcloths, which they quickly brought up to my room. -There were three entrances with stairs, which was nice if you didn't want to wait for the elevator. Also, if your room was far from the main entrance it was a faster way to get to and from the parking lot. -No password needed for the WIFI (most hotels make you sign in and it's kind of a pain to connect if your password is incorrect or misplaced). -There was a sports bar connected so you could eat there if you so pleased. -They did not have a water fountain on the first floor (or any floor to my knowledge). -The ice machine on the third floor was broken. -No fridge or microwave (I did not ask for either but these would have been nice accommodations).
The location was great. The cost was unbelievably low. It was very quiet and the staff were very friendly and accommodating. Total time to check in and out was less than 5 minutes. The room was huge. Refrigerator and microwave in the room, also. Conveniently located next to Target, gas station and dunkin donuts for coffee. Gluten Free restaurants, like Luigis and Godfather, were very close. Great place for business travelers like myself. Room was very clean, but the carpets were dirty. There was an a second entrance to the right of the main entry and there were always large groups (10+ people) standing around and smoking and hanging in the parking lot, sitting in running cars... It was a very awkward environment and almost impossible to avoid.
Location Everything. The place was a dump. It smelled bad, the facilities are decaying and poorly maintained, the food was terrible. An all around horrific experience. The place needs to be completely re-furbished and renovated.
No breakfast available
The Irish pub in the restaurant was excellent. The staff was very professional, accommodating and friendly. The room was clean other than the issues cited in the other box. The lobby is beautiful and clean. The location is convenient and there was plenty of free parking. I booked for 3 adults and requested 2 doubles, however my email confirmation stated 1 king bed. I called the Marriott and was told there were no rooms left with double beds. I then called hotels.com and was told the room could be changed to 2 doubles, however upon arrival the reservation was still for 1 king. Thankfully the desk clerk noticed the size of our party and immediately changed the reservation 2 doubles without me having to ask her. Don't know why this was an issues when I originally called the Marriott (or why the change made through hotels.com did not change the actual reservation at the hotel). There was some black mold on the ceiling above the tub/shower and the room had a slightly musty smell, like a damp basement. Our room refrigerator was not working upon arrival and the hotel had to send up a maintenance person to get it to work. We discovered there was a big cultural conference (NJ/NY VSNA Indian conference) taking place during our stay. No issues with the cultural conference however with so many people mingling about in the lobby and hallways we felt like we were intruding on a private event and that was uncomfortable. We did not feel like we should walk around the hotel and stayed in our room. It would have been nice if I was told about the conference at the time of booking.
Lobby is good. The event we attended is at the same building so staying at this hotel location made sense Got a wrong room. I requested for double queen bed but was given single king. So a family of 4 is sharing a single bed. No effort is made to help the situation. I even tried to ask if there is something she can do. I got a big 'NO'. However, the couple after us the a double queen bed. The door going out into the veranda is broken so we have to turn on the heater.
The room was HUGE, even with two beds in it. The usable desk/workspace pretty much ran the full length of the window wall, allowing me to spread out some presentations I was working on among the conference materials I had collected. Spacious bathroom...that then goes to the negative category. They do have a white noise machine in the room, which came in handy. I was able to check in an hour early, so that was nice after 14 hours of travel. Validated parking for the underground garage was a plus, too. There was a lot of disappointment. I was on the 11th floor, right near the elevator. While I didn't really hear too many people in the hallway (mostly cleaning staff), the late night ruckus from the street could be heard well into 3 or 4 AM (where the white noise machine comes in handy). Every emergency vehicle going by could be heard loud and clear. To put it mildly, the windows are not sound proof by any means. The bathroom is beyond dated. Old tub, clunky showerhead that sprays everywhere except on you, and shower curtains that leave a gap on one side or the other because they are not wide enough. LOUD flush on the toilet lets everyone on your floor know you just took a poo. My first night I realized that I was missing a mini-fridge, which the front desk though was odd (I think they thought I was lying). They put in a request, but I never saw anyone, so I had to make another request the next afternoon while I was attending a conference. It was there when I came back that evening. The lighting is a miss-match of fluorescent, LED, and halogen bulbs. Some dim properly, others are all or nothing, making it difficult to find a happy medium once the sun goes down. For the price, I might have expected a little more, especially with a Hyatt Regency name on the door in downtown Morristown. I think that a Hyatt House would have been cleaner and more elegant of a stay, which is sad. I would stay here again, but only if my conference is there.
Staff, parking validation Room key was glitchy- didn't always work on first try
The cleanliness Staff attitude and people skills sucked
Location. Easy on and off rt3 Was a non smoking room I thought, smelled of smoke Black mold on sink rim and shower head.
The room was recently refurbished and mostly nice Bathroom door was damaged, whole room smelled of paint, the whole building was under construction which was loud. The workers smoked in the hallway. I caught the receptionist asleep twice. Once when I was trying to check out around 6AM. She actually had headphones in so I had to scream to wake her up so that I could check out. The pool was not accessible due to the construction. The breakfast was waffles, bagels, and yogurt. I was just really not pleased with this stay.
Room comfortable, staff courteous and helpful, location great Only one elevator working, room a little noisy (room heater and pool mechanicals I think), teenagers running in the hallway, talking loudly and slamming doors, housekeeping staff threw away my bed socks that I left in the bed.
Chromecast, staff. Breakfast, location. Pool was over crowded. No towels at pool to dry off. Had to air dry and drip the whole way back to the room. Oops. Also hot tub was very dirty and almost green. When sitting in it I couldn't even see my waist the water was so unclear., Also check out time was different depending what you read or who told you. We checked out at noon because that's what it said on the back of the door m.
We had issues with our room and the daytime staff was very helpful. They moved us to a new room, which had an issue too, but Elly did everything she could to make it right. Overnight staff was rude.
Otherwise we had a pleasant stay. Liked having Red Robin connection. Would go back. People were too loud in the hallway. Children running in the hallway. Our toilet had a seat that kept slipping when sat on. Otherwise we had a pleasant stay. Liked having Red Robin connection. Would go back.
Convenient affordable extremely clean and brand-new facility
The room was was absolutely the best I've ever stayed in. I would pick this hotel before any of the others.
Very nice attractive place. Comfortable. Super clean. Really great staff. A bit far from the main interstate for me -- I was passing by on way from Virginia to Boston. Also, wish there were more dinner/meal options in the freezers in the commissary. It was a pretty bare bones selection. And some frozen veggies would have been nice!
Literally Everything. Great little room, full kitchen and bath. I have NO complaints. Would recommend to 10/10 people
Clean and cozy Early check in is not a problem Free breakfast and night gatherings with soup and salad I wish they have better ventilation. The room next to us cooks a lot all day everyday. And thr smell was just a bit too overwhelming
Everything! Great location, free breakfast with real eggs, very nice room with a kitchenette. All for $106 for a family of four! Nothing
Wonderful studio suite with a kitchenette. Upscale carpeting, wall coverings and furniture. Easy access to all major roadways from a pleasant neighborhood. Queen bed instead of King.
Luxury great size room. Easy parking. Quiet area. Very comfortable bed. The bathroom was a bit to the small size.
I stayed there as I was attending a wedding nearby. It was very convenient and the accomodations were top rate location is very good everything is nearby
The staff was great. Helpfull, attentative and very frindly Training of the resturant staff needs improveiments. The bartender reached into the reserve bottle of bar nuts with his bare hands and refilled a guests serving plate. A waiter at breakfast handled bagles to be toasted with his bare hands - in and out of the toaster. Most of the chairs in the bar were soiled and badly in need of cleaning. In the room the cover was falling of the HVAC unit and the window frame fell apart when I opened the window for fresh air
I absolutely loved the Heavenly Bed!!!!
Scents and cleanliness. I am a new mother and was severely disappointed that after a long day of travel and late arrival, the refrigerator in my room was broken and resolved not by changing my room to one where it was operational so I could store breast milk- instead I was brought a warm one from storage.
Hotel had no record of booking.com booking. Checking took half an hour. In the end they honored the reservation but I need assurance this won't happen again if I use booking.com
Clean hotel, comfortable beds and very quiet. The staff was nice. We stayed 2 nights and I wouldn't have minded if our stay was longer. There aren't many choices in this immediate area, but judging by the looks of the other hotel I saw, this is the best. Our room was at the end of the hotel, so maybe that was the culprit, but the wifi was terrible. It constantly dropped in and out to the point where it was effectively useless. Breakfast was supposed to end at 10:30 and my wife and I got there just before 10 and they had already closed and were setting up for lunch. Ours and the key card of another guest stopped working on the 2nd day, which was a little annoying, but not that big a deal as it was easily reactivated.
It was a very comfortable ad pleasant experience. The rooms are modern and very clean.
Everything.... Was the softest bed ive slept on... Bad for the back.
Desk Staff and Cleaning Staff very helpful Not noted
location,room size and layout,atrium and the grounds One bed was sinking in the middle and the nobs were coming off the chest. Also the coffee maker stopped working and called the front desk twice. They said engineering would come but never came. After 2 hours and multiple times unplugging,replugging and resetting,it finally started but was leaking from the second side.
The breakfast is very good and the lobby is beautiful The pool is dirty. There was hair in my room coffee maker. No linens for the pull out bed. Soap scum throughout the bathroom.
Location Road conditions in lot need improvement
We enjoyed our stay very much. It was clean, comfortable, beautiful view and very accommodating! Thank you!
The beds were comfortable and had the fastest elevator I have ever seen. The view of mountains was nice. The pool and gym were very small. When u look at that beautiful exterior of the building u would think u were getting the best of everything for the money u spend. There is no security in the parking lot either..
nice view very very noisy doors, one rude front desk staff with attitude, unorganised management. secluded nothing within walking distance. issues with lifts
The king bed is very comfortable. The internet is not fast enough to stream videos, and juices in breakfast is not that fresh except orange juice, waffle is firm like rock, little choice.
Location Staff member was VERY disrespectful treated me with no respect more so acted like I shouldn't be at this hotel while my kids were present. garbage n cardboard boxes outside my window when I opened curtain. Nothing was done by mgt staff after I complained only I will speak with him. iF this is the SERVICE that this hotel provides then I will never return and I will tell everyone about my bad experience
Nice place, great customer service, clean: wonderful
Full complement of bath supplies. Clean, roomy accommodation. Quiet room.
Awesome place. I would recommend to families and business travelers alike.
The hotel was very nice and the staff we met were very helpful and friendly. We will stay there again.
Only problem was missing tv remote the first night. In looking for it I found lots of dust and a baby sock behind the headboard.
We were provided a room prepared for a handicapped guest but it worked out because it had extra safety precautions and I felt safe that my fiancé would be ok. I only felt guilty that I could not take advantage of the pool because I was trying to finish a project. However, he did! It was noisy on friday night and you could hear the neighbors coughing throughout the night.
Everything was great. Great price and great value. I especially like the shared amenities with the adjoining Hilton.
Friendly staff, clean room nice amenities. A good location with plenty of parking.
perfect complimentary breakfast