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The rooms were clean & the staff was nice and helpful. Its welcoming. When we entered the room there was urine on the toilet. We told the staff and they cleaned it right away. The room was also full of mosquitos. We got bit all night.
Rooms were clean and modern. Mattress was a good one. Everything worked, tv, microwave, etc. Breakfast was okay. It was a very nice place, but not worth the money. It was $133 with tax and everything for two of us to stay one night. It was not on Lake Erie, not beach front, etc.
The breakfast was the only good thing. The room was extremely dirty to the point we switched the now new room had hair all over the shower and someone never flushed before they left
Hotel was clean, staff was friendly.
the location was perfect for my trip. The main desk greeted us nicely.The room was very nice and comfortable.
We arrived late in the evening, after a 12hr trip, expecting lodging. The doors were closed and no one answered the phone. Withe temperature was in the single digits, we quickly had to find another hotel.
Bathroom and dressing area where clean and well maintained. Staff was friendly. Mini fridge, microwave and 2cup coffee maker in room where nice touches. Carpet wall coverings and furniture was old and worn. One of the chairs at the table was severely stained. The room was very musty. So much so that they has two glade solid air fresheners in the room and they didn't help much. Old standard definition tube TV. Beds where OK at best as far as comfort. Needs updating.
Close to Ferry. Rooms were clean. Rooms could be remodeled. Starting show age.
Felt like home No lights in 603 bathroom
The female staff at check in were super nice. The fact that everything can be heard in this hotel no matter where you were. We were on the first floor and had to listen to the kid in the room above us run back and forth across the room and jump/fall from 7:30am until they left for the day and then listen to it again at night when they came back until well after 11pm. I called management, said they would take care of it and it continued for the rest of our stay. HORRIBLE!! The bathroom shower curtain rod was just hanging by a thread and ready to fall off. The fan in the bathroom sounded like it was going to explode every time we turned it on and there was a huge chunk of ceiling missing where the fan was at. Not to mention that I somehow de-magnetized our room keys and while I was getting them fixed my husband was able to take a credit card and open our door just by slipping it into the side of the door. How wonderful that none of our belongings were safe the entire time we were there! This place needs to fix their stuff. I wouldn't come back again. Not worth the headache. Take some of that $$ we spent and put it to some good use.
The facility is dirty, has poor renovation quality, and everything was closed down. No restaurant, no bar, half the water park was closed. The water park air hurt my lungs to breathe because the chlorine and chemical levels were off. Very unhelpful staff. Called down for more blankets which they never delivered. Tried to not give us water park passes even though they were included in purchase. Pretty horrible all around.
The staff was very friendly and courteous. the deal I purchased did not include water tickets, it cost another 60$ when I got there, the hotel is dated and needs some repair work done on the rooms. Overall it was decent but was NOT happy with the water park passes not being included for such a high price.
Nothing was running in the waterpark and no one disclosed this at check in. Staff was incredibly rude. Dirty sheets. Dirty coffee filter left in the machine. Tub did not drain. Ice maker broken. When requested help from staff told to deal with manager in the morning. 45 min check in. 45 min check out. All of my money was refunded after quite an argument. Complete BS! Everything.
Check in and out staff were friendly. No wifi available even though it was advertised as free. Dirty carpet in room. Clogged shower drain. Constantly running toilet. Rundown room appearance. Overpriced for a person to enter the water park only to watch their child and not partake of the facilities. Breakfast buffet was inedible and coffee was like warm dishwater.
We were given a room key ast check in. When we got to the room, there was a messy bed, trash all over, tv on, lights on like someone was already staying there. We quickly shut the door and went back down for a new key. Same thing happened to my aunt.
This is all you really need for a stay. Nothing more , nothing less. Perfectly adequate. Remote for TV was only partially operative. A/C system very noisy.
The cleanliness & somewhat comfortable beds. We liked that you could park in front of your hotel room door, so we didn't have a far walk at all to carry our things inside. Very close to the lake. Arriving to check in, the receptionist was very rude & had a nasty attitude! There was NO refrigerator & NO microwave in the room! Each day we would have to get a new key card to actually to get back into our room. Most of the rooms are NOT on the lake or facing the lake! The cost for a room is very pricey! Our last night there, the police were called on the guest in the room right beside ours. The hotel really needs to be updated.
The location ( near lake). The price was very fair. The hotel is very equivalent to its price. The breakfast (free) needed more of a variety.
- Clean - Affordable - Beds were comfortable - Shower hot and high pressure - Decor could be updated. - Tube TV's. It works, but meh.
Very clean. Breakfast bar featured a cool automatic pancake maker that has to be seen to be believed. About 20 miles off the turnpike, in a resort-type area near Lake Erie shore. Requested hotel near Fremont exit on turnpike via this booking service and among the listings in Fremont got this one in Port Clinton instead of the one in Fremont. Unfortunately I did not google map this address before booking. Got off at Fremont exit in heavy fog and was told at Fremont Holiday Inn Express that we had to drive 20 more miles to Port Clinton Holiday Inn Express. We had already paid, so we did this, worrying all the way that we would not make it there in the pea soup fog along two lane country roads. Moral of the story - always check the address on this booking website to make sure the Holiday Inn Express you think you are booking is actually the one closest to you.
The staff was friendly, accommodating and incredible The facilities were a bit "dingy" and dated. It was as if you were stepping into the 1970's. Also, the lighting fixture had bugs in it and they buzzed... always a turn off. Otherwise a nice place.
It would have been fine were it not for a few deficiencies. First, the room smelled terrible. Person at the desk gave me a spray bottle of deodorizer which helped but the smell still hung on throughout our stay. Then, the next morning we were treated to cold showers even though there was hot water at the sink.
Great location to the safari park! Shower was not that clean
breakfast and staff room
It was right next to a very good Mexican restaurant. It is very important that we have WIFI. But the wifi did not work for over half the time we were there. They were trying to fix it and it did come back on and off and on and off. We specifically asked for a beach front hotel and we had to drive to it
The front desk staff was nice And the indoor pool No refrigerator in rooms and so much chlorine in the pool it irritated my family's skin
good smelling rooms clean and friendly staff nice pool the pool had a bunch of windows and the pool was at the corner of an intersection(not as much privacy) and the rooms didn't have fridges in them ( need milk for morning shakes.)
Front desk was nice and helpful. It was our first time to Putin Bay and they made it a great visit. Would stay again. Breakfast
we thought the complimentary HOT breakfast was going to be more like a buffet .. with eggs bacon.. etc.. not just waffles.. so we ended up going elsewhere for breakfast
The staff was helpful and knowledgeable of the area. There was a 2 hour delay with check-in because the cleaning staff was understaffed.
The location was just great close to everything I wanted to do The smell in the hallways was not the best
price and location I wish that breakfast would be available earlier in the morning, and that hot coffee would be available around the clock
Hotel was clean, staff very helpful. We had to check out early due to a death in the family. Tim was wonderful at processing our refund in a way that allowed us to leave quickly. He was polite, respectful and kind.
Best value for price. My room and the entire facility was very clean.
Rooms reception reponse time to room calls people where respectful I could relax and have fun with the kids Breakfast at the restaurant it brought down the standard in my view
They had everything we needed right on sight. We liked the extras that they offered for our children. They received Wolf ears at arrival and had activities and a bedtime story in the lobby. We all enjoyed the waterpark! The game room closed at 9. I think 10 would've been much better. We couldn't fit everything in. We had one staff person at check in that wasn't helpful at all and wasn't very nice. Another person apologized for her and took care of what we needed. Everyone else was very nice and helpful.
Waterpark was phenomenal for an indoor park. Suited more for younger children than tweens. Had a hot tub that was for adults only but children were present and splashing around a lot of the time. Overall, pretty nice. Rooms could have been cleaner and they are not the "family suites" as advertised, they are double hotel rooms with log furniture.
GREAT WOLF LODGE WAS EXCELLENT. THIS WAS MY FAMILIES FIRST TIME THERE AND I WAS VERY IMPRESSED. THE LADY THAT READ THE STORY YOU COUNLDN'T HEAR HER CLEARLY, AND THE FOOD IN THE DINING ROOM FOR BREAKFAST WAS HORRIBLE. OVERALL IF THESE TWO THINGS GET CORRECTED , THIS PLACE WILL BE AWSOME.