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hotel staffs were very nice and competent. Very nice atmosphere. peaceful. Air condition was not working. Refrigerator was out of order.
Food was good
The beautiful linens and ambiance of the room was very relaxing.
Beautiful Palazzo. Location to Lakes maggiore, lugano and como by auto. Great Value for March holiday. Beautiful dining room with great wait staff, however food was not up to expectations and disappointing.
Terrace Showercabin, no restaurant available, ants in our room, rolls during breakfast were baked 5 minutes too short (far too soft inside and white on the outside, no free internet.
The hotel was amazing!!! So beautiful, old world European. We loved it.
room had a good view. spacious room and bath. bath had window. good towels. good bed and bedding. no mirror in room, only in bath. no pictures on wall of room--looked unfinished. breakfast not included. not much to do or see in the town. bed pillows not good.
Nice building, old Villa and nice place. Poor service and quality. For example: no water in the bathroom and strong difficulties to obtain a solution / low medium equipment in bathroom. Bathroom not very clean: hair in the WC. Staff not very friendly and hepfull. This hotel is max a 3 stars as compared to many 4 stars hotel visited in the world.
big parking, nice enviorment, nice rooms the restaurant services (and food) were very bad, in my room were problems with warm water
The hotel is a 17th century villa, relatively recently renovated and surrounded with gardens. Halls are impressive and the overall atmosphere is great. Rooms / bathrooms are spacious, very clean and all facilities are working well. Views are nice and the place is very quite. Breakfast was very good. Staff was very friendly. Great place to stay if visiting the lakes and have car. Not really. There might be a problem finding the place since it is located in a small village 2 Km off Varese, but when you get familiar with the signposting and the overall direction it is ok.
Large an spacious bed room and bath room, everything was very clean. A large supermarket is located just across the street. The staff doesn't speak any other language than Italian, but they are very friendly. On check out, there were irritations about the price we have to pay, but this was solved in a minute (=>keep your print-out of your reservation with you!)
Very friendly owner. Excellent restaurant with good fish and wood fired pizzas. Restaurant prices 20/30% higher than central Italy (but foor very good)
The owner is a great and very warm person. He acts as the receptionist, bell boy and guide. He cares a lot about his guests. A very unique person, Bravo!! Breakfast should be improved.
Very spacious shower & room. Poor breakfast. Also, there wasn't wi-fi, there was only dsl internet connection in the room.
The owner was a lovely man, helped us with everything. Room was nicely decorated and clean. The restaurant was really good, and seemed very popular with the locals. Not very easy to find with the GPS, breakfast wasn't great, and didn't have enough highchairs at the restaurant - only one and it was taken.
Friendliness of proprietors, food. None
Receptionist extremely helpful. Bar closed when we returned from a meal intown (as restaurant closed)
Staff Cold food!!
Clean, calm and superior localization for vacations.
Easy to access by car. Friendly and helpful staff. Good breakfast. No lift - we were on the 2nd floor. Bathroom fittings faulty - staff blamed previous occupants and did not say they would be replaced/repaired.
Little, the location close to the lake is a plus although the actual street itself looks like a construction site, easy to park Tiny not very clean rooms, incompetent staff,staff speaks only Italian, no check-out before 8:30, night noise made by family of the hotel owners, ... absolutely not worth 3 stars!!
free parking, good breakfast
quite environment, fast check in and check out somebody hears the hotel neighbors
the hotel staff are nice but could't speak English. very easy to find a parking place. the buliding looked a little bit strange and the canteen couldn't give us safe feeling. the breakfest is sooooo poor.
The outside area and the restaurant Yes, Ikea simplicity of room, not much effort put in to room for a 3 star hotel, no wall decorations cheap minimal furniture. Advetised air condtioning didn't work, not even the air fan. Niether of the owners speak english.
The staff was great, the food at the restaurant was awesome. I found interesting the lack of towels, instead we had something similar to kitchen cloth but it worked perfectly!!!! I was happily surprised about this! Clean, basic, value for money. We stayed at a 3 bed room, they basically stuff a third bed in the double room. It worked ok for us as we are friends travelling budget but for a family, i'd reccomend getting 2 doubles instead of a triple.