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location The standard of the room was not good. The room smelled damp during our entire stay (2 nights) and the bath tub / shower was dirty upon arrival. The "double" bed I booked was in fact 2 single beds which divided in the night middle leaving a huge gap in the middle. Given that we only had one "double" duvet this was neither comfortable or practical. The balcony light flickered the entire night until we found the switch to turn it off. The room rate I got from Booking.com was good (130 Euro per night) but upon arrival I was immediately asked if I wanted an upgrade to a lake facing room for 75 Euro per night. Which I refused as it was dark anyway. I have stayed at Hilton before but would think twice about booking a Hilton again.
The location was great. In front of lake Leman and next to the Alps. Best of both worlds.
Badly lit room with bad aspect and bad water pressure. Very heavy charge for internet. Had to walk outside in rain to get to restaurant.
The location is perfect !!! Also the comfort is at the expected level :-))) ! The price for the breakfast is outrageous !!! 25 eur is too much since we had to pay also for our kids ( 9 and 12 years old !!!!! ) .
The hotel was well located, staff were attentive and helpful and the Riva restaurant provided a pleasant setting for an evening meal, albeit it should be marketted better to attract more guests to eat there. It was difficult to get a drink on the terrace!
I booked the hotel from booking.com website but in hotel we paid 150 Euro more for kid . I had written two kids in comment section. and they had not any response.
Great views of the lake. Excellent restaurant with modern French cuisine. Choose an executive room if you can. The free access spa area is too small for the size of the hotel, therefore a little too crowded
An excellent hotel in a lovely town. ( we go in winter time)
We like food but it could be changed time to time. We didn't like that serve priority was given the Arabs.
The room was large and very comfortable, with modern ,new furnishings....also the breakfast was good,and the position on The Lake. the hotel had no bikes to hire for guests, and had trouble finding a company that would rent them to us, when we walked into the town nearby we found one from asking the tourist information, and it was right in the center.....!
Location! Walks on the lake front, many restaurants nearby, beautiful location. Lovely breakfast room and food. Difficulty in finding the parking!
Location was great right in the centre of the town and close to the lake A little "tired" could do with an overhaul and the car park was very difficult to find
It was qiet specially at night The air conditioning was not working in any of the 3 rooms and we arrived tired and thirsty. My mother has a few medical conditions and there was not water or air conditioning the first night. We phoned reception but no one answered. The 2nd night my mother was given a fan.
very good location, nice rooms, very clean no internet connection during my stay
Friendly staff, excellent position, quite cheap
THe hotel is good value, and close to Switzerland. We stayed 2 nights with 2 children in the "family room". However, the room is extremely small with no option but to go to bed at the same time as the children...
Nice staff, good breakfast, central location
location in the center of Evian near the springs and on the pedestrian area it could be useful the frige or minibar in the room (specially in summer time) Early in the morning ( from 6.00) very noisy, inspite of the pedestrian area. Services cars stoped in front of the hotel
The staff were really friendly and were very helpful over arranging for my late arrival. Clearer sign posting to the car park would be useful - I had stayed there before so knew how to get in, but new patrons might find it difficult to find.
Breakfast small and cramped room.
Exceptional site, wonderful landscape, refined services excellent cuisine specially restaurant Edouard VII. Too expensive for middle class people who appreciates this kind of hotels.Ma
The feeling of luxury and the friendliness and helpfulness of the staff One of the 3 restaurants the Verandah was extremely disappointing for an evening meal. The food was basic and unappetising and the ambience was more like a zoo canteen than the restaurant in a 5* hotel.
The hotel style & location Breakfast
Hotel is beautiful and the view is amazing. Staff do not speak english, problems with accepting credit cards. Staff make too many mistakes and treat you like you owe them!!!!! Not the attitute of 5 star hotel at all.
This is a very beautiful hotel with a great view on the lake. There was too much noise around the hotel during the day, from lawn mowers, etc., This is not what you like and expect from a hotel in the hills. Children can stay free in this hotel, and there are many families with many children. Therefore the hotel is hardly suitable for adult couples who wish to spend a romantic weekend.In fact, adult couples pay relatively much to compensate for the free stay of all these children. I would recommend this hotel only for families with children.
Park, garden and Swimming pool. The hours of meals should be more extended and the selection of food at bar could be wider. On Sunday the Gastronomic restaurant should be open.
A great place to go and go back to.
The beutifull gardens and setting. Food and service was tirst class and the staff could not have been better. Will be returning next year
the layout of the hotel is magnificent. the gardens and the external spaces are very pleasant. the dinner was tasty, especially the "fillet de beuf" which was extraordinary. breakfast as well was wonderful with real french croissants. moreover they upgraded our room! to conclude, it was just a lovely getaway.
a full 10 points there was no wifi on the hotel premises, as indicated on booking.com - so i really had relax (there is a business center with free internet though)
A very pleasant "old world" style of hotel. Nice gardens and an even nicer restaurant. Staying here is very civilized without going over the top. However, for some people the old fashion qualities may be a turn off. Having a small toilet separate from the bathroom and entered into directly from the bedroom was a negative point.
It's still retains its old classic furniture and smell. Some renovation is done to it. The staff are super super friendly, always smiling, willing to help, prices are also great. Going to it is also a scenic drive. It is built on its original natural way. The land has not been flattened out. Their breakfast is homemade and yummy. The lift is small. If you have a couple of bags or large bags you will need a couple of trips to get to your room.
Hotel staff were excellent, all very pleasant and helpful. Gourmet dinner was superb although a little on the expensive side. Parking was a joy - free and within 5 metres of our room location. A charming hotel with lots of character. A pleasant change to the modern hotel chains. Although Free Wifi was available in Public Areas (a big plus); it would be nice to also have it in the room too.
Virtually everything about it was excellent. Really well run. The taller of the 2 head waiters was a bit grumpy. "Threw the toys out of the bath" when we requested a change of table! The other head waiter was really nice.
good atmosphere in the hotel, friendly staff the hotele is a bit outdated, maybe this is also the charm of the hotel
Relaxing setting, fine views, excellent food and facilities. A well run hotel. Restaurant prices for dinner are inhibitive. Perhaps better choices for vegetarian
The room was a good size and well maintained. It has a lovely veranda, althought the view was of the tennis courts of the adjacent club. The restaurant is excellent, with 3 set menus at varying price as well as a la carte. The wine list was expensive, but no more than you would imagine from a high class restaurant. The staff in thre restaurant were very friendly and attentive. The room rates varied considerably when I booked - at the rate I paid this was reasonable value. I booked the hotel because I needed to be in the area the next day and we wanted a celebration dinner. The dinner lived up to expectation, but the hotel probably not. If I am in the region again, I would try a different hotel. The room was very noisy - the walls were paper thin and we could hear every conversation and clickof light switches. Also the bottle of water left in the room - without any accompaning note - cost 6 Euro. Beware of drinks in the bar - Gin and tonic = 12 Euro.
Nicely renovated, with friendly staff and lovely rooms. Although we only stayed one night, we intend to come back soon
excellent,excellent,excellent! perfect!! the room had new decoration smell
We loved everything about the hotel Ermitage. The staff were exceptional.
i like the staff of hotel nothing
Superb location, with varied amenaties, very efficient and friendly staff. Ideally situated for Lake Leman and the town of Evian and plenty of activities to pursue in all weather conditions. The rooms were dated, but are being 100% refurbished later this year.
It was very nice hotel with excellent service. Spa is very clean and with a big swimming pool. We appricated a lot that the children are welcome to this hotel. The breakfast was delicious! The price for massage is quite high!
I like the friendly service and hopsitality.The Casion was excellent
Swimming pool, lakeside restaurant
great location, many possibilities for outdoor activities (tennis, swimming in lake & pool, jogging, walking on the lake shore), helpful staff, nice food
We were pleasantly surprised by how nice this hotel was. Its location on the beach was extremely pleasant and it had a superb adjoining restaurant. To be highly recommended. We hope to stay there again.
Good location and the ferry terminal point is just a couple of hundred metres away. As some other reviews have said it is a little past its best and now needs some updating to be carried out.
Location and gr8 view from the rooms
Excellent location , clean and modern rooms
We asked for a TWIN room but arrived to find a double bed. After nunerous requests it was changed at 10:30 pm five hours after we arrived
The hotel is well situated close to the lake. The restaurant attached to it offers good food for the money.
The balcony view of the lake A broken bedside table should have been replaced. The bathroom shower facilities were inadequate
to be along the lake
The views of the lake and the cleanliness of the hotel was great.
Closeness to centre of town. Good room size and views of the lake.
Proximity to lake, general ambience no
we had a family room with balcony which was great. in town but walking distance of lovely lakeside with nice restaurants and public outdoor pool\beach area. lady on reception very friendly and helpful when our car battery died! the only downside was noisy trains however they had good double glazing!
Very close to the lake by walk distance. new facility, good equipped for DIY. Carrefour market is just behind the building. We stayed during the weekend, and booked 4 pepole room, but the hot water is just enough for 2. The appartment is 5 meter next to the railway.
Good relation of comfort to price. Clean and cosy. Very safe and good located. Parking for free on weekends.
1. They had a room available when the Ibis Hotel in Thonon was full. Also, the "hotel" was very close to the train station. This is not really a hotel, but rather a short term furnished apartment rental. The basics were there: clean bedding and towels, and adequate furnishings. It took 3 days for the people in the registration office to figure out and tell me how to access the internet.
garage facility proximity of the railway line - it was very noisy. I would have liked the towels to be changed and bins emptied at some time in 4 days. I was not told it was a double bed- I needed 2 singles
Very clean. Convenient from Thonon station & bakery. Noisy. When I arrived the residence, nobady was working in the reception desk. So, I had to call the person in charge of the residence.
Not much to like - see below.. Property was all but impossible to find as it is not really a hotel but rooms in an apartment block. No signage outside at all. Staff were polite but offered no real essential info such as the need to input a code to get in after office hours or how to access the garage (not supplied at check-in). Location is by a busy rail crossing on a main road and very noisy 24/7. Rooms were a decent size but minimally kitted out for self-catering. Cleanliness was dubious. Would not advise anyone to book.
location... Shame about the attitude of the staff washing room facilities failed.. we were not offered any re embursement and the attitude was one of "didn't care less" Maybe it was the ladies culture but in essence she was always cold towards us and whilst she did her job it appeared she was bored with it.
very clear very beautifull very difficult destination withoutstamping
The stay was pleasant, rooms were comfortable, nice size. The chalet was very clean. However the reception should be open for longer hours and the sauna area and swimming pool should be open in all seasons.
skiing - ski resort very close by which was really good for all levels of skiers. Was expecting a dishwasher in the apartment.
at the top of a hill with nice view of Lake Geneva. It's more like an adventure to check in. It's not easy to find it coz it's on the top of a hill.
it was very dificulet to find the hotel its
Accomadation was excellent for families. Dogs roaming around the site, scared the children.
Great place for families with small kids, nice and quiet. Swimming pool, good facilities. The hotel staff was very helpful. It's extremely difficult to find the place; the site instructions do not really help. The hotel reception doesn't work after 7 pm and on weekends (not mentioned at booking.com).
Very quiet and peaceful location, courteous and helpful staff. Motel surrounds were very pleasant and very nice views of the lake. Was entirely happy withe stay.
A brand new Hotel-Villages near Evian and the Leman Lake. Perfectly suited for a rest in the country/mountain, still not far from the Evian Center. Swimming Pool excellent / Perfectly calm / Lot of space for Children to play
The lady on reception couldn't do enough to help, even contacted a motorbike garage who gave the bike a quick check,filling the coolant, and refusing any money as I was a guest at this hotel. Now that's service. no
Friendly staff, location, excellent base to tour the area.
Excellent facilities provided in room.
Lovely large room, very well equipped, furnishings and fittings excellent, loved the balcony.
comfortable room, good breakfest little bit far from centre town
The friendliness and helpfulness of the staff. Location. Service and food in the restaurant.
The hotel was clean with nice friendly staff and would certianly return. No
The lady on reception was very friendly and helpful, The room was spacious and clean.The hotel is set back from the town/lake but we didnt mind as used the car. It was a good location to visit Yvoire, Evian & Montreaux, Pool area was a bit grubby. The reception area is dated and the corridoors are gloomy
Very helpful receptionist/managaress. Unexpected kitchen facilities which were most useful for our picnic lunch with soup on a rainy day. Swimming pool very small but would have been as enjoyable as we had planned if it had not rained our two days here. Extraordinarily badly run restaurant so that dinner meal (which was actually quite good) could not be enjoyed because of anxiety created on timing, delivery, etc., plus inattentive waiter upsetting bottle of red wine over us and ruining my husband's favourite shirt and my best cardigan.
The room was very good and spacious
The friendliness of the staff and the tranquil environment. The position of the hotel next to the lake with great views.
The charm of the decoration, the professionalism and the warmth of the entire staff. This is a big surprise as France is for several years now losing the hospitality touch. Hard to find anything wrong as as soon you mentionned they will fix it. I booked 1 night and I extend another one as I was captured by the mood of the location.
I liked Les Cygnes because all the staff were friendly and helpful and the comfortable atmosphere and fasinatingly detailed decor succeded in making a very homely atmosphere. Possibly lack of an elevator to take suitcases up. Staff offered instead.
Hotel staff, Place of hotel, ambient
Very accomodating staff with exceptional food and service
breakfast was nice and rich. there were many small objects everywhere. it was disturbing because everywhere was full of ornaments, pictures and accessories. the room was not sufficiently soundproof. I heard the snoring neighbors next door and upstairs. and the room was not clean enough.
I liked the general ambience of the hotel, unlike more modern ones. The breakfast was excellent. Parking was reasonable as well.
A pleasant waterside location with excellent views across Lake Geneva Hotel rooms & public spaces had far too much tasteless frippery which was an encumberance particularly in smallish rooms
The building is an amazing one, very charming like an other age castle.... And the view on the Leman lake!!!!!!! Moreover, the staff is perfect, nice and smiling, trying to do everything to help us (luggage, tourism informations, food choice, facilities...). I've never found an hotel like this one, cheap but with everything like a palace. They're very professional and i like it. I'll go back soon. No.
really cosy hotel -
The location. It was comfortable and the staff were helpful and friendly. We would stay there again.
Charming small hotel designed in old style, calm and clean. Good breakfast. Very friendly helpful staff.
Only 5mins walk to the lake and boats to Lausanne, Good restaurants nearby. Quiet hotel, comfortable beds, charming staff. Excellent breakfast and pleasant music in the breakfast room
location and staff
Good quality reasonably priced hotel in the centre of Evian. The owners were very friendly and very helpful. They also spoke excellent English which helps. Only negative I can think of is that the hotel has no Car Parking, hence the local Car Parks have to be used, although this really is no big deal.
The staff were very helpful and welcoming. The room was comfortable, with individuality lacking in the large chains.
This is an absolute gem of a hotel and could be rated much higher. We were so pleased we stayed longer. The room was gorgeous and the staff were super fantastic. We loved it. Just be sure to check your directions if driving and avoid the tricky one-way streets by knowing where to park.
Central location, comfortable room Difficult to access as in pedestrian area
Really nice owner and family, comfortable, centrally located hotel. Good value nothing
Very simple but stylish, individually decorated rooms. Very friendly and helpful staff. Central location
nice owner and service
Simple sophistication at its best. A calm and relaxing atmosphere with warm and welcoming owners. Pleasant garden and pool area with unobtrusive private parking. Excellent views of the lake from the terrace. Good breakfast. Very clean and comfortable room. Nothing else required.
Good location, beautiful house and warmly stuff. No.
Very pleasant owners - a true family hotel. Great views from the front rooms and the breakfast terrace. Nice grounds. No
The staff is very friendly and helpfull. The rooms are clean and comfortable and the breakfast was very good. There is a private parking and a pool and the view from the terrace towards the lake is great. The double bed was a bit small for 2 tall people.
Fantastic lake view, and great facilities. A 5 star experience for a 3 star price. Theresa was very helpful. nothing
the friendly owner, the beautifull lake view in the room. a little bit far from the lake and center if you do not have your own car.
Parking facilities, continental breakfast, lake views and the swimming pool. My room was on the third floor and there is no lift, generally a little cramped going up and down the stairs for my liking.
Great location, very nice rooms, friendly service. Pictures on the website reflect the actual hotel which is very pretty. Only downside the rooms are not soundproofed so well, woke up a few times because of the neighbors.
View. Garden. Private parking.
Excellent breakfast - value for money Room was very small and the lake view description a little misleading
Good location. Breakfast a bit expensive
The location of the hotel was excellent and the hotel also provided (for a small fee) a secure garage for the car which took the hassle out of parking
The Hotel was very cosy and the staff were great.The room was functional and not big but what more do you want? The view was beautiful and even though on the main road, no noise came threw.
Clean room. Location Good We had asked for a lake view was partial from side of the hotel and overlooking the entrance to public toilets. The balcony was only big enough to stand on. It was not a superior room.
Nearby Evian Spa, very nice view on the lake, proximity of shoppings and old Evian
free internet distance from Lausanne
The service was perfect. The price was very reasonable. The restaurant downstairs was very nice too. Parking was a little tricky but we managed fine. WiFI worked great. The shopping around Evian was lots of fun. No lift made moving luggage up and down stairs a bit difficult.
Cheap and cheerful in excellent position on lake. Staff very friendly, restaurant good standard, wifi was free and worked no problems, bathroom was a bit small but place was clean and i would recommend it for a 1-2 night stop. I was cycling and they let me use one of their 2 lock up garages free of charge. Would recommend it.
Friendly clean modest hotel. Good value and reasonably priced. Excellent location No
Very friendly, helpful staff. Great location, and nice toiletries.
Smallish but clean and comfortable room with lake view and small balcony. Excellent air conditioning, efficient and nearly silent! Good buffet breakfast. Ideally placed for our pick up point, the Tourist Information Centre, which was just round the corner. No bad points as such. Would have liked a proper shower over the bath rather than the hand held one that could only be used whilst sitting in the bath (no shower curtain). Would also have like coffee making facitlies in the bedroom
Well located - right on Lake Geneva and close to amenities. The room was very small - not much "extra" space.
Nice view on the lake. There was the matter of view on the lake (our room had a bit of a view from the side) but it was quickly solved with a front room. It wasn't busy in the hotel and the room did not smell very nice. The doors were painted in a weird colour, all together not what we expected.
Nice room with the sea view, friendly staff, private garage, restaurants nearby.
propietor rmost helpful and very friendly well situated position,b/fst ok.clean ,front desk excelent querky tedybears
Nice, comfortable room breakfast quite poor, coffee not drinkable
A nice location with a balcony overlooking the lake. Good breakfast. The room itself was comfortable and adequately appointed. The internet connection worked. On arrival, it is difficult to park for unloading bags. The english speaking staff were very helpful, but some spoke no english at all. The bathroom and toilet are below an acceptable modern standard.
Hotel was in excellent location for bus from Annecy and for boat across to Switzerland. Fronts onto lake and in middle of the town. Staff very polite and helpful. Room very comfortable.