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One location in Punta Cana
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Reviews
2.0 Poor
Jan 2024
2.0 Poor
Oct 2022
4.0 Mediocre
Aug 2019
Pros:
NothingCons:
Being more understanding with personal issues and offer solutions, I’ve never use the car because my flight was changed and I wanted modified the pick up date and was not possible so I pay without using the service.7.2 Good
Apr 2019
Cons:
The car itself was full of dents and scratches and halfway through the trip started rattling badly. Also had really bad cup holders and storage in the drivers area.2.0 Poor
Mar 2019
Cons:
car was not ready2.0 Poor
Mar 2019
Pros:
Nothing. There is no one thing which I likes.Cons:
They ripped me off. Overcharged. Used our poor language, threatened us, made us sign paper without explanation under pressure. They said ALL THIS HAS TO BE ON CONTRACT. BY later in their email they said it wasn't necessary. We pay over $600 more. The Allianz insurance wasn't legit for their policy.One location in Punta Cana
One location in Punta Cana
Filters
Reviews
2.0 Poor
Nov 2022
10.0 Wonderful
Oct 2022
8.0 Very good
May 2021
Cons:
Staff were not very efficient or attentive.2.0 Poor
Mar 2020
Pros:
I didn't like that it was a very misleading experience. I booked through Kayak.com at a price and when I got to Hertz they said that they couldn't give me the value I was offered on the website and charged me double of what I expecting to pay.3.6 Poor
Jan 2020
Pros:
Convenience, dropped it off at a different locationCons:
The insurance we reserved was a joke. It was 10 dollars a day on the Kayak site only to find out when we got to the Hertz facility they wanted to charge more for insurance than the entire car rental price. We had 2 dents on the car that I told the hertz guy about. He saw them and agreed, but didn't add them to the damage sheet! So, at the other end, they are trying to charge us for dents that I have pictures of on my phone! The language barrier was a joke. If I have to pay for damage that was already on the car, I'll be coming back to Hertz for this.4.0 Mediocre
Jul 2019
Pros:
Honesty upon returnCons:
Was quoted a price and when I picked up the car I was downgraded to an suv that was not close to a “Tahoe or similar vehicle”. I was forced to sign into multiple types of coverages that according to the rep were mandatory. Price more than doubled from quite. Rep on return advised none were mandatory2 locations in Punta Cana
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Reviews
2.0 Poor
Dec 2023
2.0 Poor
Jun 2017
Cons:
My flight was delayed. Alamo was aware of my flight number because it was notified by reservation and they are at the airport. Alamo closed and I left without transportation at the airport. I will never book again. I had a bad time and I was distressed to stay without transportation in a country that did not know anyone. I had to settle with another company.4.0 Mediocre
Jun 2017
Pros:
Decent carCons:
Got completely ripped off. Alamo did not honor the price I signed up for and forced me to to pay over $400 when I signed up for a car that was supposed to cost $1372.0 Poor
May 2017
Cons:
I did not rent the car because when we got there and we showed the rate we had the guy keep saying that is impossible you have no insurance he wanted to charge us insurance for 3 days $175.00 and the car rate $43 for the 3 das we thought it was outrages and decided to take a cab to the resort which was only $35.0010.0 Wonderful
Feb 2017
Pros:
Easy pick up and drop offCons:
Nothing2.0 Poor
Feb 2017
Pros:
NothingCons:
My rate for a rental in DR was surprisingly affordable when I booked online. I went ahead and purchased the insurance made available during booking. When I arrived at the rental counter, additional insurance was required with the rental, regardless of the policy I'd purchased (mistakenly believing it was part of Alamo's a la carte options). So I had a useless insurance policy and the required Alamo insurance more than doubled the online quote. Bastards.One location in Punta Cana
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Reviews
2.0 Poor
Dec 2023
2.0 Poor
Jan 2017
Pros:
Reservation made sept 2016 for the ONLY vacation I get all year at Christmas. Confirmed six times - even before leaving LAX! Arrived and was told "sorry lady we have no cars". Without all the horrible details here's a f ew: - 3.5 hours begging/crying at counter they did not care although my reservation was acknowledged. - Christmas day, traveling solo and disabled, they did not care. - Supervisor got on phone, he did not care. - I had nowhere to go and NO transportation. - 3.5 hours later "we found a car it will be $800" THIEVES AND LIARS. I witnessed FIVE other renters on either side of the Thrifty rental counter told the same thing.Cons:
Learned from MANY locals, "they do it all the time". - my reservation was for 16 days $300. I would NEVER give that country one dime out of my own pocket although the USA has given them HUNDREDS OF MILLIONS of dollars to rebuild. Their culture is deplorable. They need to be delivered from the rampant "deception with a smile."2.0 Poor
Jan 2017
Pros:
NOTHINGCons:
I have rented cars for a little over 10 years now and this was the worst car experience. I rented a car in Punta cana for 13 days and when I got there around 2 pm when I go to pick my car up there wasn't any available. Not even that, before I left for my trip I confirmed it and they told me my car was available. Don't know how that works?? And to end the story short they triple the price? Worst car rental in the caribbean!!!! DONT RENT THRIFTY IN PUNTA CANA.2.0 Poor
Jan 2017
Cons:
They overbook and dies not have a car for me , the supervisor said that my reservation was "expired" becaude i arrive 2 hours late. They try to look for an indepent car rental that charge me 700 usd, when i book for 250 usd. Horrible experience5.2 Fair
Dec 2016
Pros:
The car drove nice, but was a stiff ride in the back seat for two adults. We were able to get four adult and 6+ bags. The air conditioning worked well. It had enough power to manuver when needed.Cons:
The Hyundai Accent is a small "Full size" car. Very short leg space in the back seat. The outside of the car was clean enough, but the inside of the windshield was very bad. Refracted the sunlight to the point we had to stop and find water and towels to scrub the inside clean. I expected the required liablity insurance to be extra, but the required ups and extras almost doubled the original quoted cost. I was very nervious driving, fearing someone might hit me and we were warned of the consequences.4.4 Mediocre
Oct 2016
Pros:
Car was fairly new and clean. Upon return rep drove us to our terminal in the car and helped us manage our luggage.Cons:
There were surprise extra charges and they insisted on putting a $1500 hold on my credit card because I declined their insurance. The car was smaller than what I reserved and there were no other options so we squeezed in and didn't have a very safe situation. There were several stickers partially removed from the windshield that obstructed the view.2 locations in Punta Cana
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Reviews
2.0 Poor
Jan 2021
Cons:
The car was broken We didn’t take it They didn’t have anything else so we went with a different company2.0 Poor
Dec 2016
Cons:
The Rental was not completed. No car was available2 locations in Punta Cana
One location in Punta Cana
One location in Punta Cana
Filters
Reviews
2.0 Poor
Jan 2021
Pros:
There was no car for rental. Zero car available even though I got a confirmation from you.Cons:
Very disappointing. Will never rent again through your site. Make sure there are cars available for clients.