Guest reviews
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Overall Rating
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9.0 "Food is to die for."9.3 "93%
loved the menu selection ." 8.9 "Beef and steak dishes were excellent , according to 89%." 8.1 "81%loved the dining experience ." 8.4 "84%enjoyed the fish/seafood dishes ." 9.4 "94%loved the sushi selection ." 8.4 "84% thought thedining area was clean ." 8.6 "86%enjoyed the snacks that were offered." 8.8 "88%enjoyed the side dishes ." -
8.8 "Great service."9.4 "94% found the
staff to be very friendly ." 7.9 "79% said thereception staff was great ." 8.8 "88% thought theservice was very professional ." 8.6 "86% found therestaurant service to be one of the best ." 7.2 "Housekeeping was great , according to 72%." 8.3 "83% werehappy with the room service ." 7.3 "73% said theconcierge service was amazing ." 10.0 "100% werehappy with the shuttle service ." 10.0 "Management was excellent , said 100%." -
8.8 "Location is great."9.8 "98%
liked the proximity to shopping ." 7.3 "Great parking , according to 73%." 8.9 "Easily accessible by car , said 89%." 10.0 "Good access to the airport , said 100%." 10.0 "Business sites within easy reach , said 100%." 8.6 "86%enjoyed the restaurants & bars nearby ." 10.0 "100% thoughtparking was inexpensive ." -
8.3 "Pool is good."
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8.1 "Bar is amazing."
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5.7 "Internet is average."5.0 "50% thought the
wifi quality was ok ."
Overall Rating
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8.8 "Great service."9.4 "94% found the
staff to be very friendly ." 7.6 "76% said thereception staff was great ." 8.7 "87% thought theservice was very professional ." 8.6 "86% found therestaurant service to be one of the best ." 7.3 "Housekeeping was great , according to 73%." -
8.7 "Food is delicious."9.2 "92%
loved the menu selection ." 9.0 "Beef and steak dishes were excellent , according to 90%." 8.2 "82%loved the dining experience ." 8.6 "86%enjoyed the fish/seafood dishes ." -
8.2 "Location is great."
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7.8 "Good breakfast."7.6 "76% were
happy with the price of the breakfast ." -
7.8 "Nice rooms."7.8 "78% said the
beds were comfortable ." 7.9 "79% saidrooms were clean ." 9.1 "91% thoughtrooms were spacious ." 9.1 "91% thought theview was good ." 8.9 "89% liked thebig bathroom ." -
6.0 "Internet is average."
Overall Rating
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8.8 "Location is great."7.3 "
Great parking , according to 73%." 9.6 "96%liked the proximity to shopping ." -
8.7 "Food is delicious."8.8 "88%
loved the menu selection ." -
8.6 "Great service."8.8 "88% thought the
service was very professional ." 7.0 "70% wereimpressed by the valet service ." -
8.3 "Pool is good."
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8.2 "Very nice wellness & sports facilities."
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6.7 "Average cleanliness."
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6.1 "Average amenities."6.1 "61% thought the
building was acceptable ." 5.9 "59% said theelevator was ok ." -
5.6 "Internet is average."
Overall Rating
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9.2 "Food is to die for."
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8.8 "Great service."9.5 "95% found the
staff to be very friendly ." 8.1 "81% said thereception staff was great ." -
8.8 "Location is great."
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8.8 "Very nice wellness & sports facilities."
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7.6 "Nice rooms."7.7 "77% said
rooms were clean ." 7.7 "77% said thebeds were comfortable ." -
6.3 "Average amenities."6.3 "63% thought the
building was acceptable ."
Overall Rating
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8.7 "Very nice wellness & sports facilities."
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8.7 "Great service."9.5 "95% found the
staff to be very friendly ." 7.6 "76% said thereception staff was great ." 8.2 "82% thought theservice was very professional ." -
8.7 "Location is great."
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8.1 "Comfort level is high."7.8 "78% said the
beds were comfortable ." 8.1 "81% thought it waspleasantly quiet ." 9.0 "90% thoughtrooms were spacious ." -
7.9 "Good breakfast."
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6.9 "Average cleanliness."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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9.7review from
Had everything I could have asked for. Hotel staff was extremely friendly and helpful. Room was clean and a great value.
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10.0review from
I enjoyed size, restaurants, staff, gaming. Loved the comfort. NA
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9.4review from
Staff was great from the shuttle drivers on the way in, to the driver on the way out. They went out of their way to assist with any requests, were always friendly and responsive. Rooms are nicely updated and the beds are comfortable. Close to the airport. Indoor pool. The standard pillows are terrible. However, they do have a pillow menu you can order from, which I did on the last night and it saved my sleep. It is a little far from the main downtown area, but super convenient to the airport and convention center.
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9.4review from
Their buffet is second to none in Reno! Comfortable clean rooms with great views of the sierras. We stayed here for the close proximity to the convention center. Kids enjoyed the pool. $21 per day resort fee tacked on to room.
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10.0review from
Everything The spa was out of this world Every one of your staff truly cares Very personable Outstanding
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8.0review from
Nice, clean room. Friendly staff It would have been nice to have a mini-refrigerator in the room for left overs. Drink service while gambling was not the best. I had to keep tracking down the cocktail waitress
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3.1review from
Hair balls in bath dub. I was lecturing and this was paid for by host yet they claimed I was responsible for resort fee not host. Unhelpful and greedy
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4.0review from
Rooms are nice and comfy. Very kid friendly, my kiddos loved the arcade. Our last time we visited we had free rooms and a refrigerator was in our room so this time we paid for our rooms and I was expecting to have a fridge. But there wasn't one and I called service desk and it cost $20/night. We already paying for room and resort fees, expensive dining and see were still going to have to pay for that!!! Not well ventilated.
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8.0review from
Napa Bistro happy hour. Great beds and linens. Nice rooms. 3rd party reservations were wrong. I had to contact them to get it corrected. Took 1 hour. Didn't win, even a little.
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8.8review from
Rooms were very nice and updated, facility was clean and lots of great restaurants available. The Casino smoke stayed downstairs in the casino. The Napa Bistro was an excellent choice for dinner and the Sauvignon Blanc for $10 a glass was amazing! The Purple Parrot restaurant gave me indigestion from the French toast (which I had to send back from all the black charred flakes covered all over my toast from the flat griddle). The air quality needs improvement. My nose and throat were congested, scratchy, and irritated from the smoke in the casino downstairs.
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8.2review from
It was very clean and all the staff was very friendly and accommodating There is no night life for young travelers and the drinks where mostly flavoring and not alcohol
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9.4review from
Excellent rooms, gym, Internet, value. Buffets and happy hour at Napa bistro Smoke smell in hallways. Resort fee was more than advertised on kayak. Front desk didn't know of $10 free play that was part of purchased room package.
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6.2review from
food great steak house wonderful help in casino ask were something was I was told not my area can not help u, Had a machine stop up after I won and it took 45 min for atten.
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6.8review from
The staff was terrific. The food we had was excellent. The room was accommodating. The facility is average. 4 stars seems high for the amenities, but it appears to be one of the best Reno has. If you don't have anything at the convention center, you are not walking distance from the downtown or riverwalk. The pool and hottub area, indoor and out are questionable.
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4.2review from
The room was nice but kayak we paid 200 for a room that was a handicap room and was suppose to have a spa in the room and the TV shows sucked no movies. I will stay again but I'll never go through kayak again
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7.7review from
Staff was very friendly. Restaurants where great Non-smoking room smelled of smoke really bad.
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7.7review from
you pay 3-2 black jack food was good limited on kids area
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6.8review from
The food and the servers were the best out of my stay. Rooms are comfortable . I am not a smoker, but am ok with the smoke in Casino but not in my room. I was trying to sleep when someone was smoking in their room and it comes through the air vents. I woke up with swollen eyes and bad headache. Front desk people need to show that they care when there is a complaint.
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4.6review from
Concergiege staff very friendly and helpful. Hotel suite was falling apart tile broken in bathroom. Rugs around pool area, and in hotel bathroom...seemed not clean and cheap looking.
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6.3review from
Facility, beautiful rooms Paper thin walls I could hear everytime my neighbors would leave room
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7.6review from
the mattresses are very comfortable. it was nice and quiet at night and in the morning...and we had a beautiful view of the city and mountains. the staff was great...great restaurant....but the resort fees are a killer...!!! did not like instead of providing a terry floor mat... it was this torn and worn out brown rug, it did not look very sanitary or clean... also very skimpy with their receptors and the coffee table is really small ....
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7.3review from
Location is good. The whole place is dated and smells like smoke. It wouldn't have been such a big deal but the room cost me well over $200 because I went right after Burning Man. I felt like I got hosed.
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7.6review from
I loved the spa! Absolutely amazing. So nice to have an area in a casino that is so relaxing and smoke free! Also - having a level that was smoke free gambling (mostly video) was great, as well. The bed was comfortable, and the room service was great. I upgraded my room to the concierge tower. I'm not sure what's so great about it, except that you get free continental breakfast and some snacks throughout the day. I don't feel it was worth the extra money -- others may disagree.
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7.0review from
Close to a lot of places to eat outside of the casino along with shopping. They need to give you a final price. Room rate is ok but when they add all of the taxes on it and then ant the hotel hit you up for another $15.00+tax resort fee it is not that outstanding of a deal. All of these hotels need to post the inclusive correct and honest rate.
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3.0review from
Valet and bell desk stall were the only bright sport in this sorry excuse for a "resort" The entire experience was soured by a poor wait staff that "forgot" to place an order and left my family waiting for almost an hour until they figured it out- they were just too busy watching the world cup and could care less about their guests. Response to their mistake was even worse, with one employee raising his voice at me. The "supervisor's" response was to comp a $40 meal- really?
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5.6review from
The room was nice but not for the price When my husband and I got there to check in (after driving 4 hours to get there), we were treated very poorly. We booked our room through Kayak in hopes to get the best rate for a good quality room. We chose the Atlantis because of it's reputation/ratings but were treated awfully. Our reservation was not in their system when we got there. I showed them my email confirmation for the room and then was told they had to call someone about it. (I'm guessing their online reservations person). They told us they don't have record of our reservation yet so we will have to just go sit down and wait. When I asked how long they thought it would take we were told they have no idea. My husband asked to speak to a manager and when the manager came out to talk to us, he told us the same thing. I asked him who would be responsible for booking our reservation and he said "whatever website you booked it through, I don't know" Also acting disgusted that we got our room for such a "low rate" because their current booking base rate was $199/night and we paid $158/night (not including the $16 resort fee they charge when you get there) for our room. The manager then got on his phone in front of us and called someone, I'm guessing internet sales, and made a big deal about how they are losing money with the rate we paid and that rate needed to be updated immediately. He then told us again to go sit down until they receive the info so I took that opportunity to call the booking company we used. As soon as I dialed the #, they called us up to the counter and magically had our reservation in their system. Talk about feeling like you're not good enough! I live in the Napa valley, so to experience this in Reno, NV of all places was quite the insult. I will never stay at the Atlantis again.
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9.7review from
Had everything I could have asked for. Hotel staff was extremely friendly and helpful. Room was clean and a great value.
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10.0review from
I enjoyed size, restaurants, staff, gaming. Loved the comfort. NA
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9.4review from
Staff was great from the shuttle drivers on the way in, to the driver on the way out. They went out of their way to assist with any requests, were always friendly and responsive. Rooms are nicely updated and the beds are comfortable. Close to the airport. Indoor pool. The standard pillows are terrible. However, they do have a pillow menu you can order from, which I did on the last night and it saved my sleep. It is a little far from the main downtown area, but super convenient to the airport and convention center.
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9.4review from
Their buffet is second to none in Reno! Comfortable clean rooms with great views of the sierras. We stayed here for the close proximity to the convention center. Kids enjoyed the pool. $21 per day resort fee tacked on to room.
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10.0review from
Everything The spa was out of this world Every one of your staff truly cares Very personable Outstanding
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8.0review from
Nice, clean room. Friendly staff It would have been nice to have a mini-refrigerator in the room for left overs. Drink service while gambling was not the best. I had to keep tracking down the cocktail waitress
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8.0review from
Napa Bistro happy hour. Great beds and linens. Nice rooms. 3rd party reservations were wrong. I had to contact them to get it corrected. Took 1 hour. Didn't win, even a little.
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8.8review from
Rooms were very nice and updated, facility was clean and lots of great restaurants available. The Casino smoke stayed downstairs in the casino. The Napa Bistro was an excellent choice for dinner and the Sauvignon Blanc for $10 a glass was amazing! The Purple Parrot restaurant gave me indigestion from the French toast (which I had to send back from all the black charred flakes covered all over my toast from the flat griddle). The air quality needs improvement. My nose and throat were congested, scratchy, and irritated from the smoke in the casino downstairs.
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8.2review from
It was very clean and all the staff was very friendly and accommodating There is no night life for young travelers and the drinks where mostly flavoring and not alcohol
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9.4review from
Excellent rooms, gym, Internet, value. Buffets and happy hour at Napa bistro Smoke smell in hallways. Resort fee was more than advertised on kayak. Front desk didn't know of $10 free play that was part of purchased room package.
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6.8review from
The staff was terrific. The food we had was excellent. The room was accommodating. The facility is average. 4 stars seems high for the amenities, but it appears to be one of the best Reno has. If you don't have anything at the convention center, you are not walking distance from the downtown or riverwalk. The pool and hottub area, indoor and out are questionable.
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7.7review from
Staff was very friendly. Restaurants where great Non-smoking room smelled of smoke really bad.
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7.7review from
you pay 3-2 black jack food was good limited on kids area
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6.8review from
The food and the servers were the best out of my stay. Rooms are comfortable . I am not a smoker, but am ok with the smoke in Casino but not in my room. I was trying to sleep when someone was smoking in their room and it comes through the air vents. I woke up with swollen eyes and bad headache. Front desk people need to show that they care when there is a complaint.
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7.6review from
the mattresses are very comfortable. it was nice and quiet at night and in the morning...and we had a beautiful view of the city and mountains. the staff was great...great restaurant....but the resort fees are a killer...!!! did not like instead of providing a terry floor mat... it was this torn and worn out brown rug, it did not look very sanitary or clean... also very skimpy with their receptors and the coffee table is really small ....
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7.3review from
Location is good. The whole place is dated and smells like smoke. It wouldn't have been such a big deal but the room cost me well over $200 because I went right after Burning Man. I felt like I got hosed.
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7.6review from
I loved the spa! Absolutely amazing. So nice to have an area in a casino that is so relaxing and smoke free! Also - having a level that was smoke free gambling (mostly video) was great, as well. The bed was comfortable, and the room service was great. I upgraded my room to the concierge tower. I'm not sure what's so great about it, except that you get free continental breakfast and some snacks throughout the day. I don't feel it was worth the extra money -- others may disagree.
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7.0review from
Close to a lot of places to eat outside of the casino along with shopping. They need to give you a final price. Room rate is ok but when they add all of the taxes on it and then ant the hotel hit you up for another $15.00+tax resort fee it is not that outstanding of a deal. All of these hotels need to post the inclusive correct and honest rate.
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3.1review from
Hair balls in bath dub. I was lecturing and this was paid for by host yet they claimed I was responsible for resort fee not host. Unhelpful and greedy
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4.0review from
Rooms are nice and comfy. Very kid friendly, my kiddos loved the arcade. Our last time we visited we had free rooms and a refrigerator was in our room so this time we paid for our rooms and I was expecting to have a fridge. But there wasn't one and I called service desk and it cost $20/night. We already paying for room and resort fees, expensive dining and see were still going to have to pay for that!!! Not well ventilated.
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6.2review from
food great steak house wonderful help in casino ask were something was I was told not my area can not help u, Had a machine stop up after I won and it took 45 min for atten.
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4.2review from
The room was nice but kayak we paid 200 for a room that was a handicap room and was suppose to have a spa in the room and the TV shows sucked no movies. I will stay again but I'll never go through kayak again
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4.6review from
Concergiege staff very friendly and helpful. Hotel suite was falling apart tile broken in bathroom. Rugs around pool area, and in hotel bathroom...seemed not clean and cheap looking.
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6.3review from
Facility, beautiful rooms Paper thin walls I could hear everytime my neighbors would leave room
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3.0review from
Valet and bell desk stall were the only bright sport in this sorry excuse for a "resort" The entire experience was soured by a poor wait staff that "forgot" to place an order and left my family waiting for almost an hour until they figured it out- they were just too busy watching the world cup and could care less about their guests. Response to their mistake was even worse, with one employee raising his voice at me. The "supervisor's" response was to comp a $40 meal- really?
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5.6review from
The room was nice but not for the price When my husband and I got there to check in (after driving 4 hours to get there), we were treated very poorly. We booked our room through Kayak in hopes to get the best rate for a good quality room. We chose the Atlantis because of it's reputation/ratings but were treated awfully. Our reservation was not in their system when we got there. I showed them my email confirmation for the room and then was told they had to call someone about it. (I'm guessing their online reservations person). They told us they don't have record of our reservation yet so we will have to just go sit down and wait. When I asked how long they thought it would take we were told they have no idea. My husband asked to speak to a manager and when the manager came out to talk to us, he told us the same thing. I asked him who would be responsible for booking our reservation and he said "whatever website you booked it through, I don't know" Also acting disgusted that we got our room for such a "low rate" because their current booking base rate was $199/night and we paid $158/night (not including the $16 resort fee they charge when you get there) for our room. The manager then got on his phone in front of us and called someone, I'm guessing internet sales, and made a big deal about how they are losing money with the rate we paid and that rate needed to be updated immediately. He then told us again to go sit down until they receive the info so I took that opportunity to call the booking company we used. As soon as I dialed the #, they called us up to the counter and magically had our reservation in their system. Talk about feeling like you're not good enough! I live in the Napa valley, so to experience this in Reno, NV of all places was quite the insult. I will never stay at the Atlantis again.
