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This was a surprisingly nice hotel considering the price was so reasonable. The room was very clean and comfortable. It was in a safe area. The staff was very friendly and helpful. There are 2 buildings next to each other. I went to the wrong building to check in first. There should be a better way to differentiate between the 2 buildings for check, especially for people who have been driving all day.
The airport location is perfect, the staff was quite courteous and helpful, the room was comfortable and spacious. The fitness center was okay but no better, and the breakfast was not as good as at competitors like the Fairfield Inn (which of course is also more expensive).
I loved that this was very close to the airport. Great gym and it was nice to have a pool. The bed was not exceptionally comfortable but it was fine. I'm sure the bedding was cleaned but as is the case with white, there were some remnant stains... Warning: There is NOTHING around here. Went to the outlet mall nearby and there was a subway, an asian fast food, and philly cheesesteak place. This place was deserted.
My previous stay at a La Quinta in another location was in an older, run-down facility. This one was newer and the decor updated. The room was fairly large with a mini-fridge & microwave included. The free breakfast was good with plenty of options. I especially liked the wafflemaker. The staff were all nice & personable. I had an outer room that faced a busy roadway. There was less noise at night but one should ask for an inner room.
Clean rooms, nice desk with lamp and new and updated amenities.
Construction in hotel was disruptive
I had called before my arrival and requested a room on the first floor that opened up to the pool. Donald was able to accommodate my request. Also, the pool and grounds were kept clean.
Recently remodeled and looks great. Bed was extremely comfortable. Airport shuttle and parking along with the breakfast make this the place to stay when traveling out of Raleigh
Close to airport, has shuttle to airport, fitness room & pool, nice property, helpful staff, quiet, large room, fridge & microwave, restaurants nearby, clean, pretty room, good value. Pantry items are expensive - big mark up. But you can walk across the road to a convenience mart & pay much less.
Would have preferred $10 off instead of the lame breakfast offering
The facility was nice and very comfortable although we didn't spend much time in the room. The staff was very friendly. Lack of toiletries that other hotels have in the room. No restaurants open after 1 a.m. in the area except Waffle House.
Easy in and out. Prompt shuttle service to the airport. I wanted price below $100 after taxes.
Location, hot breakfast,value for money, completely non-smoking.
The staff was super attentive and friendly! The room was nice & clean. The hot breakfast was a plus especially since they are in a "business" district for the weekend! We enjoyed our stay!
Proximity to airport and Raleigh / Durham & Cary as well as places to eat and access to interstate Suite is not typical. Should be described as room with sofa bed because there was no separate lounge area.
Most of the staff were extremely nice and obliging. I also liked the swimming pool facility where I could do my yoga! The staff at the counter at the time of check out was very offensive. When I said I wanted to pay by cash but my credit card was already debited though I had requested to keep the voucher only as a surety. She raised her voice and said she is being blamed for something her colleague had done. She also said I shouldn't do this when she is tryin to help me at that early time ( around 5 am).( I thought that was her job!).
The room set up was nice and open. The bed was so comfortable. I didn't want to get up. The only thing that I noticed, even though the bedding was cleaned; the fitted sheet was stained.
Non-smoking, good breakfast, spatious room, clean.
The ambience is wonderful. I could hear noise from the hallway which made it difficult to sleep soundly. The bed was too soft for me as well.
Location, location, location! Wonderful atmosphere and a great place for alums to run into old friends. Room was on the small side.
I liked how it had a lot of Southern charm and depicted graduates of UNC and people who were famous or contributed something historically along the walls of the hallways. The beds were comfortable the room was fairly clean nine out of 10 for that one. They were a bit small however considering the size of the beds it wouldn't have left a lot of room to maneuver if there were multiple people sharing the room. The staff were beyond excellent I cannot say enough great things about the valets in front desk. The business center was just enough to provide what I needed. Lastly the location is ideal for those who would like to walk around the downtown area and explore or grab a bite to eat. It could have been a little bit cleaner I just found some photos or debris on the ground in on the beds like it could've been vacuumed just a bit more.
We love this hotel. It's pricey, but it's right on campus. The beds are so comfortable and the atmosphere is elegant. Wish we had more time to look at (and read about) all the history posted throughout the hotel. Highly recommended.
The facilities and the rooms were very clean. The bedding appeared newer as did the carpeting. The bathroom was very clean. The lobby and the breakfast area was well taken care of. The staff was attentive. The pool area was very clean and well taken care of too. I have stayed here many times for both business and pleasure and have never been disappointed, great job! The shower head could have better pressure, it may have been the room we were in, but that is the only thing that I would like to see changed!
easy check in and check out. clean comfortable room. friendly staff breakfast service was all styrofoam plates and cups and single-use plastic utensils-- very wasteful and in conflict with the environmental info in the room!
The room was nice overall and comfortable. I requested a handicap accessible room and was given a room that was 2/3 of the way down the hallway from the elevator. Two separate times my key card didn't work and I had to make a long walk. First, I parked in a handicap parking space right in front of an outside door, so I had to walk all the way around to the front to come in. Next, the second evening my card didn't work in my door and I had to walk back down.
The staff was very friendly and helpful.
My husband and I had stayed here before a couple years ago, and now that all of our friends have graduated we need a place to stay in Durham. We like the location (running trail and golf). this trip the bar staff were kind of rude and stuffy. It used to be a nice place to get drinks, but the waiter was rude. Also, we reserved a King room months in advance, and they gave us 2 double beds. Their response when I said something "well, the rooms are the same price." My husband and I sleep in the same bed at home, and would like to on vacation. Also, housekeeping knocked on our door at 8:30am.
The hotel facilities and environment
We were there to attend a family funeral, so not exactly looking for a fun weekend. It was convenient to some family members. And I appreciated the small size. Rooms nice, beds comfy. Agree with Valerie...the Bull Durham staff was less than attentive. At that point, it was the first time we'd had to sit down to a decent meal. But we had to flag down wait staff. Had us wondering if it was because we were the only people of color at the Inn who weren't employed by it.
All of the staff were very friendly and accommodating. I thought the hotel was very nice and clean.
Everything! The students I took with me had choices of what they wanted to do and had an awesome breakfast to begin their day!!!!!!! I can not say that there was anything that I didn't like.....
quiet breakfast was bad
I like the atmosphere of the hotel and the way in which the staff made me feel welcomed into the hotel There was nothing that I did no like. To me everything was perfect and I would highly recommend this hotel.
Curteous staff, nice lounge, rooms with lake view, proximity to shopping and dining Some "lake view" rooms were obstructed by tree growth - trimming those trees would help to open up the lake view from those rooms.
Front desk staff and drivers - most helpful and extremely courteous
Large suite for a very low price. Rooms nicely updated and furnished. Bed was extremely comfortable. Nothing
The room, and staff The AC didn't work as well as we wanted but not bad...
so relaxing with the lake view and the room is very spacious and clean
Close to airport I have traveled all over the world Averaging 150 days a year Without a doubt the rudest staff ever Check in was the worst ever How could see keep here job Which set the stage for the entire night
The room was clean and the bed comfortable. Room was OK in size. Upon check in, the clerk never got up off his butt to take care of anything, did the entire check in process from a chair. Also, he was on a personal call when I came in and let me stand there for a minute before even acknowledging me. The bathroom door knob was falling off and I didn't trust it to be used. The bath tub floor had been repaired, and it was done poorly. Finally, the shuttle service was less than stellar. As a matter of fact, even though many people were waiting for a ride back to the airport due to overnight cancellations from weather issues, they never stepped up their service. They continued to only make trips every half hour, even though many people were being bumped off due to the van being full. They should have increased the number of round trips. They are only located 1.5 miles away from the airport! I won't stay here again, not for $145.
Breakfast was awesome, clean hotel, some of the staff was very friendly Receptionist first night was cold, almost rude.
Great staff great shuttle. Free upgrade. Nothing
Hotel is fine and right next to the Capital Chop House, a very nice restaurant /steak house You are right under the approach to one if the runways so some jet noise but quiets down by 10-10:30 pm; room rate shared on Kayak was 10% higher than if I had booked directly with the hotel
Staff and cleanliness Nothing
Location AC unit in room was really loud and made the wall vibrate with noise. I had to turn it off because everytime it cycled on it was so loud that it woke me up. If it was summertime and really hot it would have made for an extremely unhappy and uncomfortable night
We enjoyed majority of the staff the room was very clean and cozy and breakfast in the morning was good enough and proximity and Raleigh was also a plus One of the staff members got somewhat salty with us when we were booking the room and some of the workers were loitering at the counter as we checked in, giving is no space. The rest of the workers were quite pleasent though :)
The room was very large and roomy for the price every time the air would kick on it was very loud and disturbed me every time, it was hard to sleep with the noise of the air conditioner.
Close to the airport Dated -- needs renovation Front desk staff - one was really nice and the other was not helpful at all Shuttle to the airport -- it fill up quickly and you may get stranded
All of our needs were met at a very reasonable price.
My dogs loved it here just as much as we did. Very pet friendly, very courteous when my dogs received their one and only noise complaint (first night, just getting used to noises). Asked for room with easy access and got room with easy access. Very nice staff, bed was comfy, room very clean. Really economic for us and just close enough to everything we needed to get to. Will stay again if ever in the CH area. AC didn't work like it should. Like cold room while we sleep, woke up sweaty.
The bed was comfortable and the (room) overall was clean. The noise and the construction traffic, trash left behind throughout the property. Breakfast provided left much to be desired. Check-out policy of placing a hold charge for incidentals is un-needed and not properly explained to guest upon check in or out. Hotel under renovation and NOT noted when booking hotel online. Would definitely NOT stay at this property again OR recommend.
Clean and spacious rooms, meeting areas beautifully appointed. Nothing!
Good hotel Poor drivability. Depending on the day you may not be able to get out of the driveway due to the busy road.
Liked the room, beds were comfortable, pool was nice, could have had longer hours. Clean, though a bit worn down looking. Would stay again.
There was a lot of noise in the hall all night long. Young people partying in the halls. I had to call the front desk and after some time, they finally quieted down about 3 AM.
Quick check in and check out. Easy access from major roadways. Housekeepers never left coffee in the room for use in the coffee makers. Refrigerators have no small freezer. I travel with a cooler and those blue ice packs and couldn't re freeze them before I left. Also there was no way to lock the bathroom doors. Thank god I was traveling alone.
I love la Quinta and travel many times to Raleigh nc. But I have to say that compared to the one in Crabtree this one was sub standard. Breakfast was not good. Cold and old. The room was dirty and smelled funny. Would not want someone to spend $80-90 for this place.
The rooms were clean, but dated and the lobby were dated The staff was often unattentive and preoccupied with personal calls and tasks. The overall lobby atmosphere was not good: dated and furniture was not all that nice. And the breakfast was very average quality. I guess you gr what you pay for but I'd have expected a bit better for what we paid. Sorry to give this report.
Location, price Service, cleanliness
Staff was friendly Very out of date rooms and facilities Minimalistic toiletries
Everything was incredible! Magnificent rooms, friendly staff, unbeatable location & decor of the rooms and the hotel itself. Amazing gym, sauna and steam room!
Between the room, amenities, galleries, restaurant and bar, you really don't need or want to leave. But, the central location makes it incredibly easy to explore downtown Durham. Nothing of note.
The staff was friendly and helpful. The facilities both in room and out were comfortable and eye appealing. Liked it all.
Very comfortable bed, very nice pillows, nice shower, newly renovated building with very nice appointments throughout, very friendly staff.
It was clean, reasonably priced, convenient to the airport, and the staff were courteous and helpful. nothing
I enjoyed the bar area to have a bit to eat, watch football and have a couple of drinks. I also found it nice to be able to leave my vehicle in the parking lot and be driven to and from the airport.
Clean Shuttle does not run in time for early flights out.
everything besides what I didn't like ice machine on second floor was broken for entire 3 day stay and friers at the food section weren't working so had limited menu and had to get take out instead
Reasonable rates and has a comfortable decor with numerous onsite amenities. The mattress formed a large depression where we were laying after several hours. It became uncomfortable and difficult to lay in one place with the slope in the middle of the bed.
This hotel while a little off the beaten path afforded us a great stay. The room was clean and the bed was very comfortable. We were impressed with the shower heads and the water pressure. Overall it was a very comfortable and affordable stay for last minute find. While driving at night, we missed the turn into the hotel street. It was not very clearly marked.
Hotel staff was helpful in finding a place to have dinner. Very friendly. We had an early flight and asked for a 4:30 am wake-up call and a taxi at 5:00 am (the shuttle did not start until 5:30 am). They forgot our wake-up call. Fortunately, they did remember the taxi. When we called down to the desk at 4:45 to conform the taxi, we mentioned the lost wake- up call. The front desk person apologized. When we went down, the front desk person apologized again and told us that our room for that night would be free, and presented a revised invoice to that effect. this was a great way to fix a mistake and I would stay there again.
Accessibility, cleanliness, friendly staff, room size, and good hot breakfast.
ALL THE ACCOMODATIONS. NOT APPLICABLE.
Rooms were cozy Room service food was not bad Front-desk staff were very helpful Staff at onsite restaurant/bar not attentive and sloppy
The vibe was a awesome, I had a great time. The hot tub was my favorite part. Every employee was also so welcoming and gave great customer service.
Was nice to have a full service restaurant in a business travel hotel. The food wan't bad either. One up on the competitors for that. Room was extremely spacious and bed was comfy. Shower was absolutely filthy. This wasn't the type of dirty that happens because someone missed it once, this can only be due to consistent neglect. I was only there one night and needed to get to a meeting so I didn't mention it to the hotel staff. I hate to penalize them for slow service in the restaurant as they are the only hotel in their type to actually have one, but service was slow. I guess it's a catch 22.
Everything great service clean and safe
layout of the room and nice sitting area.........nice computer access......... loved the walk-in shower need more coffee in room.......and more toiletries........hooked on Starbucks coffees not Wolfgang Pucks
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The Staff were very friendly and accommodating! Gotta love a warm chocolate chip cookie and the common areas are very welcoming.
Bathroom was not as clean as one would expect from a Doubletree.Everything else was great!
Great service and surroundings! The experience here was definitely 5 star. When we checked in, everyone was very friendly and even offered warm cookies and showed us to where we needed to go. The room was very clean and spacious. We loved the comfy beds!
Area Room service
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I wouldn't recommend this hotel solely based on location. Everything else was perfect.
Staff helpful and professional Bathroom too cold to take a shower No shower chair or bench
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My room was clean! Stairs out front
Location and price were good value The room was the smallest rooms they have and they have plenty of empty rooms. Also the room was not finished being clean as the bed was not fully made and things like the extra comforter were not put away, instead folded on the couch.
GReat rooms and ammenities!
The staff were very helpful in providing information and problem solving suggestions. The sound system needs a little work and the room sound enclosure.
Business area location Bed was too soft and needs replacing
The mattress is very soft as if it is used every month for Sumo Wrestling convention...you sink right in.
Room is very comfortable with enough electrical outlets! Staff is dedicated to customer satisfaction. Great breakfast buffet with the best omelet chef in the world. Two excellent restaurants within walking distance. Central location if you're traveling between Raleigh and Durham. A bit pricey.
Good value with friendly and helpful staff. The internet WiFi was very poor. Even though my room was very close to the front desk, the signal was so weak I struggled to do even simple email. Good thing I wasn't planning on doing anything important or work related. This needs to be fixed if they expect business travelers. The location is tough to find as it is tucked behind other businesses but once your are there, it is an easy on and off Rt1 for Cary or Raleigh.
Check in staff Renee was awesome! Room was nice and clean. There was nearly no food in breakfast. It opened at 7am and we arrived around 8am to find no eggs, pancakes, low on juice. I asked the front desk as there were others behind us looking for food. It took 15 minutes for the person to arrive. We left just as she arrived. There was a dog staying there. So now we must ask for no smoking and no pet rooms???
Good location. Well maintained property, inside and out. Super clean. Very well trained, helpful staff with great attitudes, both in person and on the phone. Overall, an excellent property in all respects at a very reasonable price. From here forward, this is my hotel in Raleigh. Nothing negative. It was all top notch.
Easy in and out, no frills but nice clean room with adequate toiletries, friendly helpful staff. Property could be kept up a little nicer on the outside.
Very clean, great value, friendly front desk staff, new bathroom Scratchy thin sheets, oddly small sized pillows, no fridge in room
Very comfortable rooms...pool was good.. close to everything. Need a vehicle or uber, but everything pretty close.
The room was spacious and reasonably clean and comfortable The check in desk had a long line each time I walked by and it took about 10 minutes to get service each time with no eye contact or acknowledgement from the staff. The front desk staff who checked me in was disorganized and kept asking the same questions more than once. There was a leak in the hallway. There are stairs everywhere and I never did find the elevator. It is definitely not handicap or stroller friendly.
The location was great. Very easy to get to and had lots of restaurants and nice businesses nearby. Very clean and comfortable. Very impressed by Best Western Plus
Clean Severely outdated bathroom, missing light bulbs in room.
Front desk staff very pleasant and understanding. Dirty, dismall and ended up leaving after 2 room changes got my deposit back from the agent. NEVER again. I stayed at a Hampton Inn and Suites, They should take a page out of their book.
Staff was very friendly and helpful. Room had more than I expected.
We were just staying for one night and it had everything we needed.
Good location. Quiet. Seems popular with locals. Not much hot water on our last day. This is a nice place for Chapel Hill but needs to upgrade if it wants to be first class. There are too many pillows in the beds which you have to get rid of to use the bed (kind of dated) and we found the turn down "service" a little intrusive.
Staff was warm, friendly, helpful Room was clean & spacious Price was reasonable Not far from UNC Chapel Hill It didn't have a pool