Cons: Workers were very very unprofessional. They were slow too. The pick up process took 45 min and I was third in line.
Jul 23 2016
Discount car rental
Pros: I liked that there was no line. I was helped and not hassled to buy the extra protection insurance. The price was great. The car was a tiny Mitsubishi but performed for my needs really well
Cons: Nothing I didn't like
Aug 16 2016
Cons: I didn't like the wait time when I went to pick up my car. I waited over an hour to get my car, there was only one person working on counter and helping customers.
Aug 28 2016
Cons: Car seats had many stains. At pickup, there was only one employee doing all the jobs: checkin, clean, wash car, fill gas, etc.
Cost was too expensive for the value.
Aug 30 2016
Pros: car was clean, smooth drive and very good on gas
Cons: pickup and drop off was a little slow
Sep 2 2016
Pros: Price best of all at this airport. The value trumps the minor nits.
Convenience the same as the big names.
Counter service usually friendly and efficient.
I will continue to rent here.
Cons: Just a couple of nits:
Counter service was slow once, due to customer with issues.
Cars not as clean as most agencies, but acceptable.
Sep 12 2016
No means No
Pros: The price point was excellent. The car was clean. The drop off was easy.
Cons: The pick up was going well until I declined the insurance coverage and from that point on, the counter person tried everything to scare me into changing my mind (though he was not rude). But it did get to the point where he reminded me very much of the 80s timeshare salesman. He told me that I better note even the slightest blemish on the car because since I didn't get the insurance, it could cost me hundreds or more.
Oct 8 2016
bad customer service
Cons: Pick up was atrocious. 4 people in front of me in line and it took over an hour to get to front desk (1 person working desk). Then it took another 30 min for them to get the car. They offered to add another driver on to the rental and did not mention it was an extra $80.... common knowledge to a lot of people but they should mention it. I didn't find out about the car until I dropped it off. I won't use this company again.
Cons: Car was stinky, had no washer fluid and was pretty banged up. did the job though. Customer service is very slow but there was only one person there so can't blame her.
Oct 26 2015
Pros: Great car, great price, no hic ups
Nov 12 2015
Pros: Came with satellite radio
Nov 19 2015
Pros: Availability. friendliness of staff
Nov 29 2015
Pros: The courteousness and the promptness of the customer service rep
Sep 29 2016
Cons: There was only one person working at the pickup desk and it took very long to get the car. The customer ahead of me was so frustrated he asked for a ride to Hertz.
Car was not real clean but was OK.
Drop off went well.
Oct 13 2016
Cons: The original car was dirty and stained on the interior seating. The second car did not have a 100% full tank of gas although the gauge said so...it dropped immediately after leaving the lot. The maintenance required light was on and after driving a few hours the low tire pressure indicator came on. I am still waiting for a receipt as there was a problem with the charge when I returned the vehicle and although there was no one in line to checkout they were unable to make the correction...going to call again.
Cons: Alamo would not allow me to use a debit card to purchase the rental.
Car was dirty on outside.
Felt rental was overpriced from my normal one way rental between RDU and GSO by $20!
Aug 29 2016
Pros: Picking up out vehicle was quick and easy.
Aug 30 2016
Pros: Service was fast and friendly.
Sep 9 2016
Easy Rental & Friendly Staff
Pros: Super nice staff in Morrisville
Sep 12 2016
Good Customer Service
Pros: Quick and easy to rent. Good cars, very clean and good customer service.
Sep 22 2016
not much guidance but the service was cool
Pros: car drove well.
Cons: when I was picking up the car, they just gave me the keys and said, "go around the corner for the Economy cars." they then just left me alone. there were three employees working the front desk and only one person behind me. then the car is a 2016 and noe one taught me how to turn it on or how the lights work. to this day I don't know how to turn on that cars regular lights. I had a very hard time driving on the highway in the dark
Pros: They were totally helpful when I had to change my plans.
Cons: Airport shuttle and routing was a little arcane, but shuttle was very quick.
Jul 23 2016
Pros: Fast service great price on Wilmington drop good fast and service from pick to drop.
Cons: It was all great.
Sep 7 2016
Great car, fantastic price, great service
Pros: All was GREAT!
Sep 11 2016
Cons: The Front desk customer service was very slow.
Sep 12 2016
Pros: Car was very clean and ran smoothly. Also the drop off process was very quick
Cons: One hour pick up line
Sep 27 2016
2nd car almost a charm
Pros: I thought the Budget staff was very nice and helpful when we arrived. When the first car smelled like smoke they were happy to give us a different car that was a step down from the 1st, but smelled nicer.
Cons: The car we received had the steering alignment way off and was not conducive to the long drive we had. I would have taken the car back, but we had already exchanged it once and this was the last car that was within the lot that met our request. I was annoyed and did not like the car or feel of the car at all. I would not rent from this particular Budget car rental spot again nor would I drive a Kia again.
Oct 10 2016
RDU Budget rent a car
Pros: That I only had the car for a limited amount of time.
Cons: The pick up took over 45 minutes. I did not appreciate the patronizing attitude of the agent at the desk (whom I believe was the branch manager.) I do not plan to use Budget again.
Pros: Quick friendly service. 15 mins from arrival gate to airport exit. Just as quick on the return.
Sep 18 2016
Overall a really good experience with Enterprise
Pros: The vehicle was there and ready when I arrived. It was clean and in good working order. The booking was simple and a good deal.
Oct 1 2016
Pros: Excellent customer service
Oct 6 2016
Pros: The person who helped pick the car for me went to extra trouble to pick the color package that I mentioned I liked. I thought that was extra nice.
Drop off was excellent and very efficient.
Cons: Due to more cars being returned than expected, there wasn't enough help at check in, but they corrected that as soon as they could.
Everyone was very helpful, once the staff was in place.
Oct 18 2016
Increased Rates from Hurricane Matthew
Cons: I typically rent from Enterprise once a month but last wkd (10/14) all Raleigh "quotes" were triple the amount bc of the storm. Regardless, an economy car went from 15/day to $70.00 a day & that's so wrong. I ended up finding a car at Hertz for 3 days for $63.00 so I won't rent again from Enterprise. I've always been happy with customer service etc but that just put a bad taste in my mouth esp when people are in some hard financial situations due to the storm.