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Very friendly staff, and location was brilliant with lovely views and grounds to walk in Nothing
Lovely setting, excellent food comparable with michelin starred restaurants we have used, friendly and attentive staff. That we couldn't stay longer!!
The staff. Attentive and courteous and professional
Very good staff and pleasant surroundings The facilities for smokers were an insult and absolutely appallling when most pubs in slums do better as of course most hotels do too. Those at the wedding that was going on when we were there were equally disgusted on this issue. All my comments herein are all subject to this one criticism.
The location, the view from the room and the contemporary decoration in the room The fire alarm that went off at 3.30am! The speed of the service wasn't great either, drinks in the lounge took ages and breakfast was a slow process
The staff was lovely and most helpful.
The luxury room A wedding was on at the hotel on our first night and we were put in a room directly above it. It was not a quite christmas getaway we had hoped for,
Clean, modern and comfortable Nothing at all
It was more than expected excellent I would have liked a bar area
The room (Roxby)was small. The bathroom wass poorly laid out ie you virtually had to climb over the toilet to enter the shower and the lighting was wholly inadequate.
Friendliness of staff. Superb breakfast. Lovely spacious rooms. Excellent bathroom. Was looking a little tired (but there again it is 300 years old!) We were in the annexe which does not have a very attractive approach or entrance.
Hotels location was great for our purpose. We were originally given a room without widows we could see through. (Room 12). On asking at reception we were changed to room 4 which had great views of the square. Helpfull staff.
The helpfulness of the staff, very obligeing The room could have been better for the price. It was cold and small
we found the hotel to be clean and the staff helpful .the food was of a very good standard the price we booked for on-line was not the price charged by the hotel .It was much dearer
fire in lounge loud unloading outside bedroom wndow early morning
View of Market Square. Good base for touring Northern Dales Friendly & welcoming staff Car Park a bit tight Noisy outside Saturday night
Location location location!
The location. Centre of Richmond on the market square and near the castle 1. Accommodation. Room very small and Fire exit was through our room and bathroom. 2. security. Fire escape door was in bathroom and right next to window into our room. The window had no lock. 3.poor housekeeping standards a)Sorting dirty linen on floor of public landing. b)Not having room cleaned and tidied by 1.30pm although we let them know we were going out at 8.30am and room available for cleaning.c) providing insufficient linen. 4.lack of managerial response to complaint. Reception staff said manager would ring us on the Monday as they did not work weekends. This never happened.
The excellent meals. The hotel is a little 'tired'. Facilities dated, but staff, cleanliness all good.
position of hotel, lounge, restaurant particularly evening dinner one window in a narrow luggage alcove in the corner of the room did not have a drwa curtain/blind and allowed early morning light to flood in